Tooled-Up.com Reviews 

Pleased with items, fast delivery

I ordered a pair of ARS hedge shears and they arrived with Royal Mail the next day. Excellent service.

Great service and very good price very fast delivery, keep up the good work.

Speedy, efficient service. Would definitely use again

Great Product and Price and quick delivery

Was going to purchase Hozelock 2-in-1 Drum Composter got the payment section put all my details in, pressed confirm and just stuck on spinning circle for about 15 mins so I refreshed, on the account there is no order so I decided to pay the little extra on B&Q as i am much more confident in them, But money has come out of my account from Tooled-up. No order number no email, tried phoning customer service no answer so at the moment im -£113 and Im full expecting to have lost this money from the fraud company

This company offered a competitive price and reliable service plus a good selection of gardening equipment

Quick delivery, well packaged... and just what I ordered.

Rapid delivery well packed at competitive prive

Items of quality and reliable brands. Great customer service support: responsive and proactive.

This was my first time purchasing a product from Tooled-Up. I purchased a DeWalt DWE315KT OIS Oscillating Multi Tool and Accessories / DWE315KT (240v). Purchased on the Wednesday evening and delivered on Saturday. Excellent value and prompt delivery. Would & will use again…..

Good range, good prices and new lawnmower delivered next day delivery. Cant ask for more!

Fast effective delivery and good communication. Reasonable priced products. Willing definitely purchase again

Extensive selection across a wide variety of tools and equipment. Easy to navigate site and simple purchasing process. I bought a Gardena telescopic pruner which was very competitively priced which and included an accessory sold as an extra elsewhere. Reasonable postage rates too. Updated by e-mail at various stages (picking, packing, posting etc) and next day delivery by DHL.

Having been sent an item that is faulty Customer service is extremely frustrating and long winded.
Having been told I must show proof which is not the case under consumer rights acts 2015 as I’d only had the item a few days . I was eventually told they would arrange a return. However with the underlying threat of inspection and return if they don’t find any issues with a £20 charge..I won’t be shopping here again as customer service is obstructive..

The issue with the hosepipe was that the bracket to hold the white plastic hose connector within the reel itself was held on with two small screws which did not hold it on and as soon as you put the water tap on the pressure blew the white connector of the reel allowing the water to gush out. Poor design!

Great price - best out there and speedy and efficient

Good price. Prompt delivery. Well packed. Thankyou

I ordered a chainsaw that was too heavy for me to use, (I am in my mid seventies), and decided to return it the next day.
I completed all the paperwork, and complied with all their requirements, paid for the return postage, and sent it off.
No acknowledgement from Tooled-Up re receipt of goods, so I phoned them, and asked when I would receive my *FULL* refund.
I was told that the full refund would be in my account in a few days.
I received a partial refund, and they retained £7.95, which they said was the cost of the original *Outbound* postage, which was not refundable.
I pointed out that under the 14 day "Cooling Off Period", they are obliged to return the FULL amount paid, including outbound postage, after which I was told there was nothing more they could.
So I wrote to Jason Chance, Director, asking him to put this right.
No reply, so I sent a prompt, and still no reply.
In my final email to him, I sent 2 links re the Outbound Postage - one was a Government Guidelines For Traders, the other was a Citizens Advice link - both links clearly stating that the Outbound Postage has to be refunded under the 14 day Cooling Off Period
I also stated that I needed a "Letter Of Deadlock" from him, to escalate the matter to my Bank (a claim under "Section 75, Consumer Credit Act").
All I received was a polite, to the point, reply, essentially saying "tough"
So, I submitted a claim to my bank, (a very simple process), and within 24 hrs, my bank account was credited with the money I was owed.
Credit to my bank, but as for Tooled-up & Mr Chance, what a shambles company - I wonder just how large their revenue is from the monies they withhold from customers who are not savvy about Consumer Rights, but are entitled to be refunded.
What a way to run a business!!