Supplying a great range of tools but it's let down by not giving a local delivery service especially when you are only a couple of miles away.
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Based on reviews, created with AI
Toolden is fast becoming one of the largest suppliers of Power Tools and Accessories in the UK. Toolden offer fantastic prices on Power Tools, Hand Tools and Accessories from top brands like Makita, Dewalt, Hitachi, Milwaukee, Teng, Bahco, Making Toolden your one-stop-shop for all Power Tools, Hand Tools, Accessories and more.
Hard to be beaten on delivery and price...
Unit 1 Esslemont Estate, AB41 8NW, Ellon, United Kingdom
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Good value for money Good communication delivery spot on
Prompt and efficient delivery and extremely helpful after sales service. Would recommend.
The on line prices are very competitive and as such represent good value. However dispatch times from point of order were really slow with no reasons provided for the delay. The items ordered arrived eventually and in good order. If the dispatch times for ordered items could be improved it would be a great improvement.
I was promised fast delivery, but instead my parcel ended up lost and then damaged while sitting in a DPD warehouse. When I contacted Toolden’s customer service, they were completely unhelpful and even questioned how I knew it was damaged—despite me having direct knowledge from contacts at the warehouse. Instead of taking responsibility, they made me feel like I had to prove everything myself.
After multiple attempts to get proper support, I basically had to sort everything out on my own just to avoid losing money. The parcel finally arrived around 3 weeks later in terrible condition. Several items were damaged, and some were missing entirely—including a Milwaukee planer and jigsaw.
To make things worse, I had been out of the country when the parcel arrived. When I got back and raised the issue, Toolden refused to help, saying too much time had passed. Completely unacceptable given the situation.
Even the items I did receive were faulty. The circular saw I ordered had issues straight out of the box—the gauge got stuck during first use and wouldn’t come out.
Overall, this has been one of the worst customer experiences I’ve had. Poor delivery, damaged and missing items, zero accountability, and terrible customer service. I would strongly advise others to think twice before ordering from Toolden.
Great product just took a long time to deliver because Royal Mail are useless
Overall not too bad,I feel that a few more updates on where the order is/Eta on delivery would definitely be more handy.
I had to pay a customs fee ,which I was never told ,it was more expensive buying from tool den ,won’t be buying from here again
lost my parcel and didn't tell me untill I followed up 10 days later and has been 3 days and actively waiting for my refund still
Probably the worst tool company I have ever dealt with. DPD doesn’t help.2 delivery dates changed. No communication. Just left me hanging after pay nearly £500 for the nail gun. Every time I called that would say we will call you back but never did. 3 times. Finally I got my money back after nearly 3 weeks.
Order arrived very quickly,totally surprised thought it would of taken longer. Will be ordering from toolden again, now need more batteries so will be ordering soon.

Reply from Toolden
Makita Lawnmower arrived earlier than expected - price was excellent, website easy to use.

Reply from Toolden
Fantastic service and there prices for tools are always good

Reply from Toolden

Reply from Toolden

Reply from Toolden
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