Toolden Reviews 29,168

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent range of tools, competitive pricing, and overall great service. Many people appreciate the fast and efficient delivery, often receiving their products quickly and in good condition. The quality of the products is frequently highlighted, with consumers finding them to be exactly what they needed and offering good value. However, some customers also noted occasional issues with the delivery service, including slow delivery times, damaged parcels, or a lack of tracking information. There were also a few instances where orders were delayed or items were not available after being ordered. A small number of reviewers also experienced problems with faulty products or difficulties with returns.

What people talk about most

Delivery service

People report positive experiences with delivery service, often praising fast and prompt delivery, with some... See more

Product

Users describe positive interactions with product. Many customers praise the good prices, excellent range,... See more

Price

Clients share positive opinions on price, frequently highlighting competitive pricing, good deals, and... See more

Service

Customers had positive experiences with service. Many reviewers praised the efficient and fast service, with... See more

Order

Reviewers highlight ambiguous aspects of order. While some customers praise efficient service, fast delivery,... See more

Based on these reviews

Rated 4 out of 5 stars

Supplying a great range of tools but it's let down by not giving a local delivery service especially when you are only a couple of miles away.

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Rated 4 out of 5 stars

Great service every thing i wanted Quick delivery Only gripe is the milwaukee reciprocating saw had some scratches on the body when I opened the box

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Rated 5 out of 5 stars

Excellent company also the Clearpay and Klarna options are available to let you spread the cost of equipment that suits your budget As spending £500 at one time hit Is sometimes a bit of a stret... See more

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Rated 5 out of 5 stars

I am a local building company based near Woking and I have used Toolden on numerous occasions, and I have always found their service brilliant and pricing very competitive. On my most recent purchas... See more

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Rated 5 out of 5 stars

Lowest Price available and free battery, next day update confirming shipment has been dispatched, i have purchased multiple times from toolden and always a great service, only issue with this orde... See more

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Rated 5 out of 5 stars

Needed additional batteries for an paint spray gun. Looked everywhere to get them next day. Great price. Super quick delivery. No problems up to now!

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Rated 5 out of 5 stars

Always and only ever order from toolden you can actually speak to someone if any confusion or worry about an ordered item won’t be beaten on price either Have bought so much stuff from them now 10/1... See more

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Rated 5 out of 5 stars

Always first class service have bought 5 Milwaukee cordless tools from them all transactions faultless. Only issue is £14.99 postage to N.I.

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Rated 5 out of 5 stars

The wood working file is exactly what I need and has been quite difficult to find so I was glad to find it with Toolden. Delivery was quite slow compared to next day deliveries of Amazon but I’m now c... See more

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Rated 2 out of 5 stars

Late delivery Didn't want to post this but if you keep pestering for a review before my delivery wot do you expect ordered on the 11th for a teng tool box it's now the 17th still no tracking sorry b... See more

Rated 5 out of 5 stars

It came fairly quickly, although the courier didnt give us any indication of when so it was lucky we were home. Its too expensive an item to leave to chance. The heater itself is brilliant

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Rated 5 out of 5 stars

True to say that Toolden certainly exceeded my expectations. On placing my order there was an immediate response to confirm when I could expect delivery, that was closely followed up by FedEx confirm... See more

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Rated 5 out of 5 stars

Hills supadry hoist ground socket. Arrived on time and was exactly what I needed having decided to move my line to a new location. Well packaged. No problem with the product

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Rated 5 out of 5 stars

Replaced my Hikoki combi drill. This DV18DCW4Z drill it really powerful and for the price is awesome. Delivery by Fed ex is more reliable too. If I had space I’d buy another

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Rated 1 out of 5 stars

I order drill Makita and they are send me with Royal mail. I waiting a lot my item and when was day for delivery Royal mail send in the back my item because the adress not was complete even isn’t true... See more

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Rated 5 out of 5 stars

Great service and price, product arrived well b4 date given, kept me up to date on email, definitely buy again from toolden.

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Rated 5 out of 5 stars

Excellent service, did what they said they would, at a highly competitive price. Exactly what I look for in a company. I will certainly use them again as the need arises.

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Rated 5 out of 5 stars

Twin pack of Milwaukee nail guns arrived in good time and work perfectly. Would highly recommend purchasing from this company

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Rated 5 out of 5 stars

great quality, excellent Condition, fantastic Value, beautiful Appearance, fast and prompt delivery, would definitely purchase from this seller again, Thank you so much for your service, first clas... See more

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Rated 1 out of 5 stars

Ordered a paslode nail gun and nails. I was promised the delivery would be Thursday and. Ow find out it may be Friday. I won’t use them again as they are not able to meet what has become industry stan... See more

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Rated 5 out of 5 stars

Have ordered big items arrived with in few days all good. Down side i have not recived any tracking od delivery information so arrived unexpected

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Rated 5 out of 5 stars

A good price and a trusted source for Dewalt tools, with so many online suppliers offering counterfeit products

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Rated 5 out of 5 stars

Ordered full kit on Sunday morning and was delivered in time Tuesday afternoon. Outstanding service

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Rated 1 out of 5 stars

Bought a Sealey torque wrench from them, it arrived quickly, but when i used it some of the functions were faulty and not worked how it should. I initiated a return on their website as per their polic... See more

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Rated 5 out of 5 stars

Great service used the v12 finance as well .. saw was delivered next day which is excellent

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Rated 5 out of 5 stars

Makita product was a great price, and delivery was very quick, excellent service and value for money

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Rated 5 out of 5 stars

Great company to deal with ... excellent range of tools ... various options for payment .... fast delivery .... excellent service !

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Rated 1 out of 5 stars

Ordered an air compressor but it wasn't until I chased 10 days later I was told it was no longer available and I'd get a refund.

Rated 5 out of 5 stars

Product I purchased from Toolden arrived on time and was fully what I expected. Would certainly use this company again. N. Day

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Rated 4 out of 5 stars

Easy to find the products I was after at a reasonably competitive price, using the kit builder service, and they were delivered very promptly. They do what the were advertised the would too!

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Rated 5 out of 5 stars

Very easy to find what I was looking for and a very reasonable price easy to order and quick delivery

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Rated 5 out of 5 stars

Always great deals and smooth and prompt delivery. Have used many times and will continue to do so

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Rated 1 out of 5 stars

Absolute disaster ordered Milwaukee nail gun 15th March Received a message Saturday 17th at 8am to say parcel was arriving between 10 and 11. Was already out working Delivery driver ra... See more

Rated 4 out of 5 stars

Good quality tool box. Issue with the box being delivered to the wrong address,,this was resolved by the courier after a few days.

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Rated 5 out of 5 stars

I have found toolden to be brilliant . Great quality products at a fair price. I will definitely be using toolden again in the future !

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Rated 1 out of 5 stars

All good until you have to return something. I ended up paying £5.99 for shipping and another £5.99 to return a poor-quality item.

Rated 3 out of 5 stars

Ordered tools worth £1200 from Toolden. Delivery with DPD took over a week and required four different drivers before it finally arrived. The parcel was delivered heavily crushed and partially open... See more

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Rated 5 out of 5 stars

Bought a Milwaukee saw, best price i could find, fast delivery, absolutely no issues.

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Rated 1 out of 5 stars

Worst place to buy power tools from staff are no help don’t no what there doing still waiting on my refund stick with Toolstation much better prices and 10/10 services that’s all us builders want

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Rated 5 out of 5 stars

Products where all great and delivery was great no problems whatsoever would definitely recommend prices are great too

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Rated 1 out of 5 stars

Product arrived Damaged. Expensive tools should have far more protection when being shipped. Drill was damaged when arrived. Depth gauge snapped. Drill just placed in a clear plastic bag and then put... See more

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Rated 5 out of 5 stars

Ordered on Thursday night ,Delivered on Saturday, very efficient service

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Rated 5 out of 5 stars

Arrived in good time . Fantastic bit of kit . Would recommend this seller and would use again

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Rated 5 out of 5 stars

Love company buy all my partners tools on hear great quality and for the Makita tool great price

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Rated 4 out of 5 stars

First order got messed up as it said it was in stock on the website then had to wait 2 weeks for it to be sent out. Second order come on time so it made up for it

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Rated 5 out of 5 stars

Always order illbruck pu700 from toolden, great product, great price, great service

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Rated 5 out of 5 stars

Delivered quickly and exactly the time I was told it would be delivered. Very happy with service I received

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Rated 5 out of 5 stars

Item was cheaper than on Amazon even with the postage. It arrived a day early great company to deal with. Buy uk not USA Amazon and save !

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Rated 1 out of 5 stars

Placed an order . Dpd say order has been delivered and signed for but picture taken in a car and I haven’t received order. Raised a complaint. Customer service shocking . I have to know fill a cl... See more

Rated 5 out of 5 stars

Good quality product at a reasonable price. Easy to use website and prompt delivery.

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Rated 5 out of 5 stars

Easy to use website. Good make of drills. Brought as a birthday present. Arrived well packaged and quickly.

Company replied


Company details

  1. Construction Machine Dealer
  2. Battery Store
  3. Hardware Store
  4. Tool Store

Written by the company

Toolden is fast becoming one of the largest suppliers of Power Tools and Accessories in the UK. Toolden offer fantastic prices on Power Tools, Hand Tools and Accessories from top brands like Makita, Dewalt, Hitachi, Milwaukee, Teng, Bahco, Making Toolden your one-stop-shop for all Power Tools, Hand Tools, Accessories and more.

Fast Shipping, Great Prices!

Hard to be beaten on delivery and price...

We offer a fantastic shipping service through our courier partners, giving complete transparency and control of deliveries to our customers. Track your order from the moment of placing it until the minute it arrives at your door. Our customers can't believe how much money they saved shopping at Toolden. We are hard to beat on almost every tool on our website and we even often bundle deals to reduce costs even more, just by buying your everyday essentials you can get discounts on your tools.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

29K reviews

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Rated 3 out of 5 stars

Tool Order

The on line prices are very competitive and as such represent good value. However dispatch times from point of order were really slow with no reasons provided for the delay. The items ordered arrived eventually and in good order. If the dispatch times for ordered items could be improved it would be a great improvement.

10 March 2026
Rated 1 out of 5 stars

Absolutely shocking experience with Toolden.

I was promised fast delivery, but instead my parcel ended up lost and then damaged while sitting in a DPD warehouse. When I contacted Toolden’s customer service, they were completely unhelpful and even questioned how I knew it was damaged—despite me having direct knowledge from contacts at the warehouse. Instead of taking responsibility, they made me feel like I had to prove everything myself.

After multiple attempts to get proper support, I basically had to sort everything out on my own just to avoid losing money. The parcel finally arrived around 3 weeks later in terrible condition. Several items were damaged, and some were missing entirely—including a Milwaukee planer and jigsaw.

To make things worse, I had been out of the country when the parcel arrived. When I got back and raised the issue, Toolden refused to help, saying too much time had passed. Completely unacceptable given the situation.

Even the items I did receive were faulty. The circular saw I ordered had issues straight out of the box—the gauge got stuck during first use and wouldn’t come out.

Overall, this has been one of the worst customer experiences I’ve had. Poor delivery, damaged and missing items, zero accountability, and terrible customer service. I would strongly advise others to think twice before ordering from Toolden.

31 December 2025
Unprompted review
Rated 1 out of 5 stars

Probably the worst tool company I have…

Probably the worst tool company I have ever dealt with. DPD doesn’t help.2 delivery dates changed. No communication. Just left me hanging after pay nearly £500 for the nail gun. Every time I called that would say we will call you back but never did. 3 times. Finally I got my money back after nearly 3 weeks.

3 March 2026
Rated 5 out of 5 stars

Order arrived very quickly

Order arrived very quickly,totally surprised thought it would of taken longer. Will be ordering from toolden again, now need more batteries so will be ordering soon.

9 March 2026
Toolden logo

Reply from Toolden

Thank you for leaving a review and feedback - we are glad you were happy with everything.
If we can help you with anything else then please let us know.

Toolden Team

Rated 5 out of 5 stars

Makita Lawnmower arrived earlier than…

Makita Lawnmower arrived earlier than expected - price was excellent, website easy to use.

8 March 2026
Toolden logo

Reply from Toolden

Thank you for leaving a review and feedback - we are glad you were happy with everything.
If we can help you with anything else then please let us know.

Toolden Team

Rated 4 out of 5 stars

DeWalt recip saw

Great product. Recommended

8 March 2026
Toolden logo

Reply from Toolden

Thank you for leaving a review and feedback - we are glad you were happy with everything.
If we can help you with anything else then please let us know.

Toolden Team

Rated 5 out of 5 stars

fast delivery and brilliant website

fast delivery and brilliant website

8 March 2026
Toolden logo

Reply from Toolden

Thank you for leaving a review and feedback - we are glad you were happy with everything.
If we can help you with anything else then please let us know.

Toolden Team

Rated 5 out of 5 stars

Exactly as described

Exactly as described, quick delivery and a very good price. 👌

7 March 2026
Toolden logo

Reply from Toolden

Thank you for leaving a review and feedback - we are glad you were happy with everything.
If we can help you with anything else then please let us know.

Toolden Team

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