Tooled-Up.com Reviews 11,383

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent value and competitive pricing across a wide range of products, often noting that items are difficult to find elsewhere. Many consumers highlight the prompt and efficient delivery service, with orders arriving quickly and often ahead of schedule. People also appreciate the clear communication throughout the ordering and delivery process, along with the high quality of the products received. However, some customers also noted issues with delivery, specifically with couriers leaving parcels exposed to weather or experiencing multiple failed delivery attempts. A few other people also felt that the returns process for faulty or cosmetically damaged items was difficult, with some being charged for return postage or having their concerns dismissed.

What people talk about most

Product

People report positive experiences with product, often praising the quality, fair pricing, and quick delivery... See more

Delivery service

Users describe positive interactions with delivery services, frequently highlighting fast and prompt delivery... See more

Order

Reviewers mention positive feedback about order. Many customers found the ordering process straightforward,... See more

Price

Consumers find prices to be very competitive and fair. Many reviewers highlight that they found the best... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the excellent and... See more

Based on these reviews

Rated 5 out of 5 stars

I had bought a Black & Decker battery jigsaw from Homebase in their closing down sale. Battery didn't work & turned out to be from 2021. Tooled-up advertised the exact new genuine replacement at a s... See more

Rated 5 out of 5 stars

Friendly very helpful staff . Super efficient delivery. I have used the Einhell brush cutter for the first time today> I am very impressed, there is minimal vibration and is very powerful. Even more i... See more

Rated 5 out of 5 stars

I needed a ¼" router collet for my Bosch AdvancedTrim Router. I'd already trawled th usual suspects and not found what I was looking for so looked here (by chance), found a genuine part easily, placed... See more

Rated 5 out of 5 stars

Ordered a Long Reach Hedge Trimmer on 20/07/2025 not realising Stock may not be available for perhaps 9 days (that was my fault). However item was despatched on 25/07/2025 and arrived by courier on 28... See more


Company details

  1. Tool Store
  2. Safety and Work Wear Store

Information provided by various external sources

Tooled-Up are the online arm of Lee Industrial which was established in 1976. We stock a huge range of tools and accessories including hand tools, power tools, garden tools, automotive tools, plumbing tools and work wear. Browse here for further product information and availability, or to buy now.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

11K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Great Service

I ordered a Bosch EASYGRASSCUT Grass Trimmer on 13/04/26 which arrived in perfect condition next day (14th).
The price was very good (less expensive than the 'river trader') so much so I could afford to buy the 260mm model instead of the 230mm - and this included shipping. The ordering process was very straightforward and communication from Tooled-Up and DHL was excellent. I received regular updates regarding my order status and delivery schedule, complete with a tracking number.
A very satisfying shopping experience and I will certainly shop with Tooled-Up again should I be looking to purchase tools or garden equipment.
Recommended

13 April 2026
Unprompted review
Rated 5 out of 5 stars

A Very Satisfactory Purchase Experience

Very pleased to be able to buy a difficult to source spare part from this company and extend the life of my elderly but otherwise serviceable orbital sander.
It was received on the third day after ordering with excellent communication in between. On the basis of this experience I can confidently recommend them.

17 April 2026
Unprompted review
Rated 5 out of 5 stars

Very impressed with this company

Very impressed with this company, who I had never used before - I needed to urgently replace my existing mower and already had batteries. This was exactly the model I wanted, the ordering was very straightforward and the price very fair. Was delivered a couple of days later and is perfect. Would definitely use this company again and am happy to recommend them.

24 March 2026
Unprompted review
Rated 5 out of 5 stars

New to Tooled Up. - impressed

The products that I bought were being sold at a competitive price. The delivery was very quick by Royal Mail. Ordered on Friday evening and delivered on Sunday. Parcel was well packed.

22 March 2026
Unprompted review
Rated 5 out of 5 stars

Good communication

This item arrived having been on back order. This company kept me fully up to date on the progress of the item.
Eventually arriving well packaged and on the date I was aware of through the superb tracking. Keeping customers informed,particularly in a situation like this, is so important. This company certainly achieved this.

26 February 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant Company to deal with.

Ordering my Einhell Cordless Scarifier from Tooled-Up was very easy and everything ran flawlessly. I placed the order on 6th march 2026, it was picked and packed on the same day, an invoice was received on the 7th March and it was delivered on 9th march by DHL.
I didn't unpack it until late on 11th march and found everything in order except for the fact that one washer was missing. I telephoned Tooled-Up on 12th and sent details via email as requested. I have received a washer plus spare today (13th). Very impressed.
Tooled-Up have kept me informed of every step along the way, right from the initial order.
I am very happy with the Scarifier and the Company and would not hesitate to use them again

13 March 2026
Unprompted review
Rated 3 out of 5 stars

Got what I ordered finally

Got what I ordered, finally. Took 4 separate dispatches depending upon whether products were in stock or not (all items showed as in stock so was a surprise that this was not the case).

I received 24 emails relating to my ONE order. Confirmation, picking order advices, despatch advices, should have received advices, requests for product review, requests for service review. UTTERLY INTRUSIVE AND EXCESSIVE.

3 March 2026
Unprompted review

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