The AA Breakdown Cover Reviews 207,692

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 99,545 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service, highlighting the helpfulness and professionalism of the staff. People frequently mention the quick response times and efficient customer service, often noting that delivery services are also excellent. However, some customers also noted issues with hidden fees and felt that responses from the company sometimes lacked empathy or missed the point of their concerns. A few people also experienced longer than expected wait times for recovery services.

What people talk about most

Service

Customers consistently note positive experiences with service. Many reviewers praise the rapid response times... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for being... See more

Response time

Customers had positive experiences with response times. Many reviewers praised the quick attendance, with... See more

Customer service

Consumers generally find customer service to be a positive experience. Many reviewers praise the staff for... See more

Delivery service

Clients share positive opinions on delivery service. Many customers highlight the quick arrival times, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had an excellent experience with Christopher from AA Support. He was incredibly patient and friendly, and went out of his way to help me find a nearby cash machine when I needed to replace my tyre.... See more

Rated 5 out of 5 stars

The AA assisted with an annoying flat tyre this week. Unable to remove the wheel nuts on the wheel I was stuck in an almost deserted car park in quite a remote part of East Sussex. After contacting th... See more

Rated 5 out of 5 stars

Firstly I was impressed by the slick operation of the app. Brilliant! When Gareth arrived on the dot of the ETA I could not have been in better hands. His enthusiastic and methodical approach to my... See more

Rated 5 out of 5 stars

Joshua was extremely professional, polite,and helpful. He is an example for what to expect from a dedicated AA team. Great advice in a difficult (for me) situation as I have an shoulder injury pre... See more

Company replied


Company details

  1. Car Repair and Maintenance
  2. Insurance Agency
  3. Mechanic
  4. Telematics Service
  5. Towing Service

Written by the company

The AA provides services to motorists: breakdown cover, car insurance, life, travel insurance, route planning and motoring advice. We're the UK's number 1 motoring organisation.


Contact info

4.8

Excellent

TrustScore 5 out of 5

208K reviews

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Rated 5 out of 5 stars

Long journey from nightmare to delight

We were on holiday in the Lakes 300miles from where we live in Essex and our car broke down it could have been a disaster and it turned out to be a great experience. It was very efficient, we didnt wait more than 30minutes it had to be divided into three sections and all the drivers were great in their individual styles, and what could have been a nightmare was actually a great experience.

17 May 2026
Rated 5 out of 5 stars

AA to the rescue again

Once again I've had my car up and running completely hassle free after it wouldn't start. Jamie from the AA arrived within 30 minutes and diagnosed thankfully my problem was just a flat battery. He was friendly and reassuring and had me back on the road very quickly after doing all his checks to make sure there was nothing else sinister going on that could cause me any more problems. I've been a member of the AA for a lot of years and will continue to be for the foreseeable future thank you.

18 May 2026
Rated 5 out of 5 stars

Jamie was there within 10-15 minutes…

Jamie was there within 10-15 minutes which was amazing! He called before to tell us how long he would be. He was upbeat and very clear and friendly. He assessed and found the problem in such a short time and reassured us as to what he would do for us to get to our nearest garage. He followed us to make sure we got there safely. We cannot thank him enough as he was so lovely. Thank you so much for being so polite and professional.

18 May 2026
Rated 5 out of 5 stars

The AA are wonderful

Today the AA, quickly diagnosed the problem with my car are swifty rectified it. Such a expert, professiional, reassuring mechanic. Thank you Martin, your help was really appreciated.

18 May 2026

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