The AA kept us informed of progress of patrolman’ arrival. He exceeded expectations by arriving 30 minutes earlier than expected. Ian contacted us just before he arrived and gave a great deal of comfo... See more
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The AA provides services to motorists: breakdown cover, car insurance, life, travel insurance, route planning and motoring advice. We're the UK's number 1 motoring organisation.
Contact info
United Kingdom
- www.theaa.com
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The worst service ever
The worst service ever, careful with their hidden fees

Reply from The AA Breakdown Cover
Great service
Darren was the patrol engineer then attended to my tyre blow out on the M5. He was awesome, he changed my tyre over to the spare one on my fleet tyre van whilst having lots of motorway traffic passing him at high speed. He was super professional and got me back on the road in now town. Thanks Darren!
Quick response
Quick response, reassuring service, would certainly recommend the membership to be confident you would have a reliable service when ever out on the road, as well as at home.

Reply from The AA Breakdown Cover
Very efficient helpful checked…
Very efficient helpful checked everything and showed me what he was doing.
Fast attendance
Fast attendance, Jake was very helpful and knowledgeable. Fixed car at roadside. 10 out of 10
The quickness of the patrol arriving…
The quickness of the patrol arriving and sorting out the problem

Reply from The AA Breakdown Cover
Friendly professional and kept me…
Friendly professional and kept me informed at all times. Also didn’t have to wait longer than 30 minutes for AA to attend. Excellent service.
Perfect!
I have had to use the AA multiple times and can never fault them. They're so friendly and go above and beyond to help and solve the problem.
Will never be without my AA membership!
Turned up on time
Turned up on time. Reassuring. Worked methodically and solved the problem.
Confident service with a smile.
Response time good on a busy afternoon.
Rapid analysis and remedial action.
Advice welcome on procedures going forward.
PETER was a friendly professional with a strong focus on objectives and is indeed a valuable asset to the AA.
Ford injector problem
Andrew arrived within the specified period and diagnosed the problem quickly. A new injector was needed and as he was carrying a spare, repaired my vehicle at the roadside. When following me home, about a mile, the engine started playing up again and this turned out to be another injector. A colleague of Andrew was in the area and was carrying two new injectors so it was decided to install these. That would then be a full set as the AA changed the other one 2 months previously.
Brilliant service all round.
I have found the AA to very prompt at…
I have found the AA to very prompt at attending my breakdown (s) and the mechanics very professional and helpful. The last time I used them, I called from home and had my ETA put back by a couple of hours so I phoned up angry. The lady on the phone remained calm and explained to me why I had to wait longer and gave me reassurance and alternatives that I could choose to help me move forward. I came off the phone happy and my AA mechanic was very helpful as usual when he arrived.
Dealt with my problem within time…
Dealt with my problem within time promised after my initial call efficiently and quickly. About 45 minutes.
Old Banger
I run an old, overworked car. I have AA cover as it is my peace of mind. I do call them out. They have e never let me down. And that moment when you see the yellow van heading your way is fantastic.
It is almost worth breaking down for. Almost.
Matthew came out and sorted our car…
Matthew came out and sorted our car getting us back on the road in less than an hour. Top guy providing top service.
First class recovery
Hello,
Carl the AA engineer was very informative and very helpful. The service was second to none and I won’t hesitate to recommend the AA to all who require first class treatment and professional help.
Regards,
Brian Thomas
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