Stebbings Reviews 

408
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 202 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally helpful, knowledgeable, and professional, making the car buying process smooth and stress-free. Many people highlight the excellent customer service, noting that interactions felt personal and they never felt pressured. The overall user experience is frequently described as easy and efficient, with consumers appreciating the clear explanations and support provided throughout their purchase. However, some customers noted issues with vehicle condition upon collection, like unexpected marks, low battery charge, or initial faults. A few others experienced lacking follow-up communication and problem resolution, mentioning paperwork delays or difficulties getting effective post-sale assistance.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their professionalism, helpfulness,... See more

Service

Customers consistently note positive experiences with service, often highlighting the efficiency and... See more

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction with the condition of... See more

User experience

People report positive experiences with user experience, describing the process as effortless, smooth, and... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What a breeze. Stebbings made finding the right car easy, and Tom Boyns was on point the whole way. super approachable, genuinely helpful & very knowledgeable in his field. The whole process was s... See more

Rated 5 out of 5 stars

We recently bought a Corsa Electric from Stebbings after our beloved old Fiesta got written off by a Land Rover. The 120 mile round trip from Suffolk was well worth it. The car was in excellent cond... See more

Rated 5 out of 5 stars

From my initial phone call enquiring about a car for sale, to visiting Stebbings to discuss a deal. Thomas Boyns was the Sales Executive who guided me through the process of trading in my old vehicle... See more

Rated 5 out of 5 stars

Bought my Tesla Model 3 Long Range from Charlie at Stebbings King’s Lynn — amazing experience from start to finish. Charlie was honest, professional, and kept me updated throughout. The car was spot... See more


Company details

  1. Car Dealer

Information provided by various external sources

All Stebbings' cars are personally selected for retail sale, rigorously checked and fully prepared in our state-of-the-art workshop and valeting bays before delivery to ensure customer’s complete satisfaction.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

408 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 22% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(408)

199 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolutely perfect

Absolutely perfect. The whole experience of buying my new car was dealt with professionally and with such ease. Daniel and Tom were both helpful and great. Great experience.

17 July 2026
Unprompted review
Rated 5 out of 5 stars

Fiat 500

The experience gained momentum from the initial px valuation, much more realistic than WBAC and other online sites. Found the car I wanted and deal was agreed hassle free. Thanks to Ben and Tom Boynes.

15 July 2026
Unprompted review
Rated 5 out of 5 stars

The whole experience was great

The whole experience was great. I was not rushed into buying a car and was given plenty of time with the vehicle before I could make my decision. Daniel and Tom were great in answering all my questions and kept me well informed.

4 July 2026
Unprompted review
Rated 5 out of 5 stars

Great service…

I picked up my new car from Stebbings yesterday very pleased with it.Tom from the sales team was excellent.He gave me a fair price for my trade in and was able to answer all my questions.A very friendly professional service.Thank you.

16 July 2026
Unprompted review
Rated 5 out of 5 stars

A new car

Thomas Boyns was very helpful when it came to sorting out our paperwork. Friendly and professional, If we need any further help, he’ll be a good member of staff to reach out to.

8 July 2026
Unprompted review
Rated 5 out of 5 stars

Our first EV

We recently bought our first EV and couldn’t be happier with the experience. Andrew made the whole process straightforward, honest and completely hassle free. Excellent customer service from Andrew and the team.

4 July 2026
Unprompted review
Rated 5 out of 5 stars

From first walking in to the day we…

From first walking in to the day we left with our new car it felt effortless ad personal. Tom Boyns made sure nothing was too much trouble and that our car was tip top for when we collected it. Thank you again and we will definitely be back in the future.

18 June 2026
Unprompted review
Rated 5 out of 5 stars

Bought a car from Stebbings today

Bought a car from Stebbings today, and Charlie was brilliant from start to finish. Very helpful with everything. Would definitely recommend Stebbings and Charlie to anyone looking to by a new car!

10 July 2026
Unprompted review
Rated 5 out of 5 stars

Top guys at Stebbings

Top guys at Stebbings ! Had dealings with Tom and Ben -nothing is too much trouble and their before and after sales is second to none! Fantastic guys and I wouldn't hesitate in using them again.

8 July 2026
Unprompted review
Rated 5 out of 5 stars

Great experience at Stebbings

Great experience at Stebbings, having previously bought a car there we knew it would be the place to go to for our next car. Andy and Charlie (Shirley ;-) ) were both very friendly and knowledgeable and we never felt pressured to make a decision. Smooth handover of part ex and new vehicle. Great service from start to finish thank you Andy and Charlie, will definitely be recommending Stebbings to friends.

6 July 2026
Unprompted review
Rated 5 out of 5 stars

I recently bought a car from Stebbings…

I recently bought a car from Stebbings as I have done a few times before. We dealt with Tom Boyns for the sale who was very helpful and knowledgeable and answered my many many questions so thank you Tom. I would also like to give a mention to Bobbi in the service department who was super helpful in arranging a couple of remedial bits done so thank you to Bobbi too. Can’t recommend these guys highly enough. 😊

17 June 2026
Unprompted review
Rated 4 out of 5 stars

Pleased with the end result

Although a few hitches along the way, I've ended up with a car that I'm very pleased with so far. Many thanks to Jack and then Jake for your customer service and friendly help.

30 June 2026
Unprompted review
Rated 1 out of 5 stars

Avoid – Complete Waste of Time

I travelled over two hours to view a 2024 Tesla Model 3 after being assured it was in good condition. When I arrived, the car was in an absolutely shocking state – easily the worst condition I’ve seen for a car of that age. It was covered in marks and was nothing like the condition I’d been led to expect.

I’d also been given a part-exchange valuation for my 2023 Mercedes C-Class with just 9,000 miles, which is in immaculate condition. After inspecting it, they suddenly rejected the deal without giving any genuine reason. They didn’t even make a revised offer or attempt to negotiate – they simply sent me away empty-handed after I’d travelled over two hours.

The whole experience felt misleading and was a complete waste of my day. I lost an entire day based on inaccurate information and poor customer service. I would not recommend this dealership, and I’d strongly advise anyone considering buying from them to inspect the vehicle carefully rather than relying on what you’re told beforehand.

1 July 2026
Unprompted review
Stebbings logo

Reply from Stebbings

Good morning,

Whilst we value all feedback, we also find it helpful to remain impartial whilst finding out the facts of our encounter, if I could ask you to contact me at jacob@stebbings.co.uk

Kind regards

Jacob

Rated 5 out of 5 stars

Seamless process

Seamless process! Recently purchased my new car from Stebbings and the whole experience was faultless.from first arriving there was no salesperson trying to hassle you into a sale! Once I’d found the vehicle I was looking for I approached Tom Boynes who couldn’t do enough to help and make the whole thing effortless and actually enjoyable. Definitely the place to go and ask for Tom!

25 June 2026
Unprompted review
Rated 5 out of 5 stars

New car

We have been looking for a family car for a while now. Financially as running two cars is expensive, but buying a new car is also expensive. We don’t have the best trade ins either. Jack was very helpful throughout the process. There’s a wide variety of cars to meet needs, and we fell in love with a Tiguan. Jack was a great sales rep, talking us through the car finances options, talking about the car. Jack was friendly and approachable throughout and was relatable. The experience went beyond just buying a car. The trade in process was easy and Jack was helpful along the way in answering any questions, even helping us unload the car to put in the new car on pick up day as we needed the stuff for our 8 week old.
Would go back next time.

20 June 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look