Stebbings Reviews 

419
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 205 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, friendly, and highly knowledgeable, making the car-buying process smooth and pressure-free. Many appreciate the excellent customer service, noting clear communication and helpful guidance from initial inquiries to vehicle handover. The overall experience is often described as effortless and pleasant, with people feeling well-looked after and respected throughout their purchase. However, some customers also noted issues with product readiness, such as vehicles not being fully charged upon collection or having unexpected marks. A few reviewers experienced delays in resolving problems like AC faults, unfulfilled promises regarding paperwork, and difficulties with email communication, leading to feelings of being unheard or misled.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their friendly, professional, and... See more

Service

Clients share positive opinions on service, consistently praising the staff for their efficiency, knowledge,... See more

Product

Customers had positive experiences with product, often praising the excellent condition of the cars and the... See more

User experience

Customers consistently note positive experiences with user experience, describing the car buying process as... See more

Customer service

People report positive experiences with customer service, highlighting helpful and professional staff who go... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What fantastic service I received from the staff at Stebbings. Friendly, smily and so honest and upfront with their sales and numbers. Both Tom and Tom were especially helpful, no pressure from them w... See more

Rated 5 out of 5 stars

What a breeze. Stebbings made finding the right car easy, and Tom Boyns was on point the whole way. super approachable, genuinely helpful & very knowledgeable in his field. The whole process was s... See more

Rated 5 out of 5 stars

Wow what an asset Jack is to stebbings. Not been doing the job long, but you wouldn't have known. He was very effecient, knowledgeable, polite and friendly. A very pleasant experience. Not pushy an... See more

Rated 5 out of 5 stars

From my initial phone call enquiring about a car for sale, to visiting Stebbings to discuss a deal. Thomas Boyns was the Sales Executive who guided me through the process of trading in my old vehicle... See more


Company details

  1. Car Dealer

Information provided by various external sources

All Stebbings' cars are personally selected for retail sale, rigorously checked and fully prepared in our state-of-the-art workshop and valeting bays before delivery to ensure customer’s complete satisfaction.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

419 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 25% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(419)

187 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

From first walking in to the day we…

From first walking in to the day we left with our new car it felt effortless ad personal. Tom Boyns made sure nothing was too much trouble and that our car was tip top for when we collected it. Thank you again and we will definitely be back in the future.

18 June 2026
Unprompted review
Rated 5 out of 5 stars

Bought a car from Stebbings today

Bought a car from Stebbings today, and Charlie was brilliant from start to finish. Very helpful with everything. Would definitely recommend Stebbings and Charlie to anyone looking to by a new car!

10 July 2026
Unprompted review
Rated 5 out of 5 stars

Top guys at Stebbings

Top guys at Stebbings ! Had dealings with Tom and Ben -nothing is too much trouble and their before and after sales is second to none! Fantastic guys and I wouldn't hesitate in using them again.

8 July 2026
Unprompted review
Rated 5 out of 5 stars

Great experience at Stebbings

Great experience at Stebbings, having previously bought a car there we knew it would be the place to go to for our next car. Andy and Charlie (Shirley ;-) ) were both very friendly and knowledgeable and we never felt pressured to make a decision. Smooth handover of part ex and new vehicle. Great service from start to finish thank you Andy and Charlie, will definitely be recommending Stebbings to friends.

6 July 2026
Unprompted review
Rated 5 out of 5 stars

I recently bought a car from Stebbings…

I recently bought a car from Stebbings as I have done a few times before. We dealt with Tom Boyns for the sale who was very helpful and knowledgeable and answered my many many questions so thank you Tom. I would also like to give a mention to Bobbi in the service department who was super helpful in arranging a couple of remedial bits done so thank you to Bobbi too. Can’t recommend these guys highly enough. 😊

17 June 2026
Unprompted review
Rated 4 out of 5 stars

Pleased with the end result

Although a few hitches along the way, I've ended up with a car that I'm very pleased with so far. Many thanks to Jack and then Jake for your customer service and friendly help.

30 June 2026
Unprompted review
Rated 1 out of 5 stars

Avoid – Complete Waste of Time

I travelled over two hours to view a 2024 Tesla Model 3 after being assured it was in good condition. When I arrived, the car was in an absolutely shocking state – easily the worst condition I’ve seen for a car of that age. It was covered in marks and was nothing like the condition I’d been led to expect.

I’d also been given a part-exchange valuation for my 2023 Mercedes C-Class with just 9,000 miles, which is in immaculate condition. After inspecting it, they suddenly rejected the deal without giving any genuine reason. They didn’t even make a revised offer or attempt to negotiate – they simply sent me away empty-handed after I’d travelled over two hours.

The whole experience felt misleading and was a complete waste of my day. I lost an entire day based on inaccurate information and poor customer service. I would not recommend this dealership, and I’d strongly advise anyone considering buying from them to inspect the vehicle carefully rather than relying on what you’re told beforehand.

1 July 2026
Unprompted review
Stebbings logo

Reply from Stebbings

Good morning,

Whilst we value all feedback, we also find it helpful to remain impartial whilst finding out the facts of our encounter, if I could ask you to contact me at jacob@stebbings.co.uk

Kind regards

Jacob

Rated 5 out of 5 stars

Seamless process

Seamless process! Recently purchased my new car from Stebbings and the whole experience was faultless.from first arriving there was no salesperson trying to hassle you into a sale! Once I’d found the vehicle I was looking for I approached Tom Boynes who couldn’t do enough to help and make the whole thing effortless and actually enjoyable. Definitely the place to go and ask for Tom!

25 June 2026
Unprompted review
Rated 5 out of 5 stars

New car

We have been looking for a family car for a while now. Financially as running two cars is expensive, but buying a new car is also expensive. We don’t have the best trade ins either. Jack was very helpful throughout the process. There’s a wide variety of cars to meet needs, and we fell in love with a Tiguan. Jack was a great sales rep, talking us through the car finances options, talking about the car. Jack was friendly and approachable throughout and was relatable. The experience went beyond just buying a car. The trade in process was easy and Jack was helpful along the way in answering any questions, even helping us unload the car to put in the new car on pick up day as we needed the stuff for our 8 week old.
Would go back next time.

20 June 2026
Unprompted review
Rated 5 out of 5 stars

Just purchased a astra from stabbings…

Just purchased a astra from stabbings kings lynn from Tom Boyns. Tom was super helpful and work with us really well. Service was incredible and very efficient, plus the car is loevly and clean. Thank you 😊

20 June 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience! I was put at ease by the salesman Tom Boyns
The deal offered was very close to what I had in mind so was a very easy process.
No high pressure tactics just how I like it.
Car was ready for collection in 2 days and looked great!
Would definitely buy from Stebbings again and highly recommend.

18 June 2026
Unprompted review
Rated 5 out of 5 stars

I had a great experience with Jake at Stebbings

I had a great experience with Jake at Stebbings. He was professional, friendly, and never once made me feel pressured into making a decision. Instead, he gave me the time and space I needed to make sure the car I chose was the right one for me.

It had been a long time since I last bought a car from a dealership, so I was naturally a little cautious. However, Jake’s approach, knowledge, and professionalism quickly put me at ease. He answered my questions honestly and made the whole process straightforward and stress-free.

Thanks to Jake, Stebbings lived up to the reputation that so many reviewers on Trustpilot speak highly of. I came away feeling that it is a safe, reliable, and trustworthy place to buy a car. I would happily recommend both Jake and Stebbings to anyone looking for a positive car-buying experience..

15 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

From the minute we walked into the show room, we were really impressed with the professionalism, friendliness and atmosphere of the place.

We had booked to look at a particular car and were taken car of by Charlie, who showed us around the car, arranged the test drive and talked us through all the paperwork. It was a very smooth procedure. Charlie also kept us up to date on delivery times of the vehicle, which we had opted to have delivered to our home.

Can’t recommend Stebbings and Charlie highly enough - excellent service from start to finish.

Would also like to Thank the gentleman who delivered the car, he was lovely and brought the car down to us, much earlier than I expected - sorry didn’t get your name.

10 out of 10 to Stebbings, Charlie and the lovely delivery man.

🌟🌟🌟🌟🌟

7 June 2026
Unprompted review
Rated 5 out of 5 stars

A lovely car sales garage

A lovely car sales garage. Great selection of cars to offer at great prices! Our salesperson was Thomas Boyns who was a lovely approachable salesman who walked me through the whole process and kept in touch with me throughout after sales! Recommended to family and friends as it’s a great place to go!

30 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service at Stebbings

Stebbings have a great showroom, variety of cars and fantastic customer service. I dealt with Tom Boyns when I purchased my new car and he was amazing throughout. Tom answered all the questions I had and provided excellent customer service from our initial contact right up to after sales care. He was very helpful and great to deal with. The car was ready for me to collect within a week after the agreement of the sale. The car was spotless when I collected it and handover was very straightforward. Highly recommend Stebbings when buying a new vehicle and Tom!

12 June 2026
Unprompted review
Rated 5 out of 5 stars

The first time I called stebbings I…

The first time I called stebbings I spoke to Thomas Boyns and discussed a car they had for sale, Thomas was super helpful answering all queries I had. Following on from this I went and visited stebbings to view the car and Thomas went above and beyond to help, following this they had the car ready to go within a week of my first call. Brilliant service from all at stebbings

2 June 2026
Unprompted review
Rated 5 out of 5 stars

Stress Free Experience

I had the pleasure of dealing with Tom Boyns, who helped me through the process of buying my car at Stebbings. Tom was helpful,polite, knowledgeable and friendly. The whole process was made very easy and enjoyable.

10 June 2026
Unprompted review
Rated 5 out of 5 stars

This is my 3rd car from Stebbings

This is my 3rd car from Stebbings. On this occasion I dealt with Andy from start to finish. Andy was knowledgeable, honest and gave me genuine advice on which car to buy. Even on collection he highlighted a few issues and arranged to sort them

29 May 2026
Unprompted review

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