Stebbings Reviews 

421
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 203 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the sales team for being extremely helpful, polite, and thoroughly knowledgeable during every single step of the car buying journey. Many people truly appreciate the smooth handovers, friendly showroom atmosphere, and clear explanations provided without encountering any high-pressure sales tactics. However, some people were dissatisfied with occasional problems regarding vehicle preparation and follow-up communication. A few reviewers noted that vehicles sometimes arrived with unexpected cosmetic marks or low battery levels, while others experienced frustrating delays regarding post-sale paperwork. These isolated challenges highlight that while most interactions are exceptional, minor hurdles can occasionally happen during the process.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their helpfulness, extensive knowledge, and... See more

Service

Customers report widespread satisfaction with the service, highlighting professional, helpful, and polite... See more

Product

Clients share positive opinions on product quality, with consumers frequently describing their vehicles as... See more

User experience

Customers consistently note positive experiences with user experience, describing the car buying process as... See more

Customer service

People report positive experiences with customer service, praising staff for being extremely helpful, polite,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This was my first time buying a vehicle through Stebbings after finding the car I wanted on Auto Trader. Although there wasn't any room for negotiation on the screen price Ton was friendly and helpful... See more

Rated 5 out of 5 stars

From my initial phone call enquiring about a car for sale, to visiting Stebbings to discuss a deal. Thomas Boyns was the Sales Executive who guided me through the process of trading in my old vehicle... See more

Rated 5 out of 5 stars

Bought my Tesla Model 3 Long Range from Charlie at Stebbings King’s Lynn — amazing experience from start to finish. Charlie was honest, professional, and kept me updated throughout. The car was spot... See more

Rated 5 out of 5 stars

Wow what an asset Jack is to stebbings. Not been doing the job long, but you wouldn't have known. He was very effecient, knowledgeable, polite and friendly. A very pleasant experience. Not pushy an... See more


Company details

  1. Car Dealer

Information provided by various external sources

All Stebbings' cars are personally selected for retail sale, rigorously checked and fully prepared in our state-of-the-art workshop and valeting bays before delivery to ensure customer’s complete satisfaction.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

421 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 25% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(421)

189 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Andrew Ntege was a great support in…

Andrew Ntege was a great support in buying our new car, really managed the sale well and kept us informed throughout the process, all with a smile and a good sense of humour. Thanks for making the experience great for us!

6 April 2026
Unprompted review
Rated 5 out of 5 stars

Easy Process

Easy Process no messing about , would definitely recommend using Stebbings and would definitely use again ,

6 April 2026
Unprompted review
Rated 5 out of 5 stars

Can’t recommend enough

Can’t recommend enough. Charlie who dealt with us was friendly and efficient. It really was a great experience. Effortless I would definitely use them again.

18 April 2026
Unprompted review
Rated 5 out of 5 stars

Customer service

I have purchased vehicles from Stebbings on several occasions previously, Tom Boyns was brilliant from start to finish making the whole experience very easy and welcoming.

Very professional company, and do you know you can also get your MOT and service done at Stebbings.

28 March 2026
Unprompted review
Rated 5 out of 5 stars

Citroen Belingo purchase is March 2026

Bought a Citroen Belingo in March this year & traded in our Car. Many thanks to Tom Boyns who dealt with our purchase. Tom made the whole process easy for us , no hard sell with the extra products available, we bought the extra warranty which was good value & happy to have. I had a few requests with the purchase of the Berlingo & Tom made sure everything was done according to our needs. My wife & were very happy with our purchase particularly as we felt that every detail was accounted for. Tom was very friendly & helped us feel as ease through the whole purchase. I thoroughly recommend Stebbings to anyone thinking of purchasing a vehicle.

28 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent

We bought a car from them on 19th of December last year (did wait three months to make sure nothing will surprise us).
Tom and his colleague (apologies but don't remember his name) were extremely friendly and helpful and service provided was outstanding. They took our old car in as a part exchange which is always the best option for us, we did do ceramic coating following their advice.
Car was given clean and in perfect condition.
Will visit them again in next few years to exchange our other car.
Thanks a lot guys 👍

19 December 2025
Unprompted review
Rated 5 out of 5 stars

very happy

very happy with the service from Jake D and also Tom B. great buying process hassle free and would recommend to anyone looking for there next vehicle.

20 March 2026
Unprompted review
Rated 5 out of 5 stars

We dealt with Tom

We dealt with Tom, who was very helpful and professional. Ensured the experience was enjoyable & efficient. Would highly recommend.

13 March 2026
Unprompted review
Rated 5 out of 5 stars

We went looking at a couple of options…

We went looking at a couple of options for cars and discussed with Tomas Boyns. He provided us with Great knowledge and insight into the different options and how they would fit with our daily lives, Provided a test drive on the day and We now have our new car. This is my third time buying a car from Stebbings and they have always been very Professional and Helpful.

13 March 2026
Unprompted review
Rated 5 out of 5 stars

Tom was extremely helpful from the…

Tom was extremely helpful from the start when purchasing my van. I took it for a test drive on the day, did not feel under any pressure to purchase. I went back 2 days later and paid a deposit. Swift , professional and straightforward purchase. I’m delighted with my van !Thank you Tom!

12 March 2026
Unprompted review
Rated 1 out of 5 stars

Scummy Traders

Don't give them a penny to hold a car, despite what their website says you'll never see it back.

I asked point blank to the salesman if I could use my card to pay online, he said that they would send a link to do so. Intentionally failed to mention that it wouldn't accept credit cards.

As soon as I found out, I told them to cancel the deal, and found another vehicle elsewhere.

3 days later, they came back to say that they would now accept cards, I told them that we weren't interested anymore, and they said they'd pass it on to finance to arrange.

It wasn't till a whole week after that they decided to tell me that they'd not be refunding. At that point it was far too late.

No doubt that they don't take credit cards because they're scummy traders that would be plagued by chargebacks.

9 March 2026
Unprompted review
Rated 5 out of 5 stars

Friendly and helpful staff

Having used Stebbings many years ago to buy a car, it was an easy choice to return. All the staff were friendly and helpful, firstly Tom who was happy after we had test driven a BMW, to go through details including given us figures to think about. Then on returning a few days later Charlie went through the final paperwork with my wife, Charlie was then on hand to complete the changeover. Quite happy to recommend them all.

5 March 2026
Unprompted review

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