Stebbings Reviews 

421
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 203 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the sales team for being extremely helpful, polite, and thoroughly knowledgeable during every single step of the car buying journey. Many people truly appreciate the smooth handovers, friendly showroom atmosphere, and clear explanations provided without encountering any high-pressure sales tactics. However, some people were dissatisfied with occasional problems regarding vehicle preparation and follow-up communication. A few reviewers noted that vehicles sometimes arrived with unexpected cosmetic marks or low battery levels, while others experienced frustrating delays regarding post-sale paperwork. These isolated challenges highlight that while most interactions are exceptional, minor hurdles can occasionally happen during the process.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their helpfulness, extensive knowledge, and... See more

Service

Customers report widespread satisfaction with the service, highlighting professional, helpful, and polite... See more

Product

Clients share positive opinions on product quality, with consumers frequently describing their vehicles as... See more

User experience

Customers consistently note positive experiences with user experience, describing the car buying process as... See more

Customer service

People report positive experiences with customer service, praising staff for being extremely helpful, polite,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This was my first time buying a vehicle through Stebbings after finding the car I wanted on Auto Trader. Although there wasn't any room for negotiation on the screen price Ton was friendly and helpful... See more

Rated 5 out of 5 stars

From my initial phone call enquiring about a car for sale, to visiting Stebbings to discuss a deal. Thomas Boyns was the Sales Executive who guided me through the process of trading in my old vehicle... See more

Rated 5 out of 5 stars

Bought my Tesla Model 3 Long Range from Charlie at Stebbings King’s Lynn — amazing experience from start to finish. Charlie was honest, professional, and kept me updated throughout. The car was spot... See more

Rated 5 out of 5 stars

Wow what an asset Jack is to stebbings. Not been doing the job long, but you wouldn't have known. He was very effecient, knowledgeable, polite and friendly. A very pleasant experience. Not pushy an... See more


Company details

  1. Car Dealer

Information provided by various external sources

All Stebbings' cars are personally selected for retail sale, rigorously checked and fully prepared in our state-of-the-art workshop and valeting bays before delivery to ensure customer’s complete satisfaction.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

421 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 25% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(421)

189 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience with Stebbings

Great experience with Stebbings. Over the last 13 years we have had 5 cars from them. Got my latest one tonight. I dealt with Tom who was brilliant throughout, very knowledgeable and explained every part of the process. The car was immaculate on pick up this evening,I couldn't be more happier. Thank you Tom for all your help and professionalism

4 March 2026
Unprompted review
Rated 5 out of 5 stars

5 star

5 star. Tom made the whole process very straightforward and stress free. I’m very happy with my new car.

25 February 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service from Tom boyns

Fantastic service from Tom boyns, seen the vehicle today and taking it home today. Great price on my part ex. And the finance very simple, will be back for my next new vehicle. Thanks again tom and the team.

20 February 2026
Unprompted review
Rated 5 out of 5 stars

Smooth, professional service

Smooth, professional experience throughout the whole process. Tom Boyns was an absolute pleasure to deal with. Quick replies on emails and extremely quick process on collection. In and out in 10 minutes.

19 February 2026
Unprompted review
Rated 5 out of 5 stars

Very helpfull

Very helpful , friendly, and sales person Chris was very kind highly recommend for buy your next car from them. From your dream car to one that's more suitable .(Lotus to a Astra).we live about 30 miles away and if we walk around the local supermarket we can see lots of cars with the Stebbings cars sticker on them .

15 February 2026
Unprompted review
Rated 5 out of 5 stars

Jake the salesman was amazing

Jake the salesman was amazing. My daughter bought a car there a few weeks ago and I was very impressed by him then. When I bought mine he was very genuine and honest and tries his best to help in any way. Wonderful service would highly recommend buying a car from him.

15 February 2026
Unprompted review
Rated 5 out of 5 stars

Wow what a lovely car

Wow what a lovely car..the car is just three years old and has only 11000 miles on the odometer…everything is just like new, when you look under the bonnet it’s immaculate.
My salesperson was Neamh and she was very good, she had got everything ready for me on collection day.
I will definitely be recommending Neamh and Stebbings as the place to buy a really good car.
Thanks David.

30 January 2026
Unprompted review
Rated 5 out of 5 stars

Charlie was very polite and helpful

Charlie was very polite and helpful, I’m not a car person and he was more than happy to show me around the car after purchase to demonstrate how to function all the features. He provided a clear explanation on add on services they provide and have a clear idea if it was suitable for my needs.
He went through a vulnerability questionnaire even though I would not class myself as vulnerable to ensure I was happy and I felt safe marking the purchase. Thanks Charlie

6 February 2026
Unprompted review

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