Stebbings Reviews 

421
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 203 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the sales team for being extremely helpful, polite, and thoroughly knowledgeable during every single step of the car buying journey. Many people truly appreciate the smooth handovers, friendly showroom atmosphere, and clear explanations provided without encountering any high-pressure sales tactics. However, some people were dissatisfied with occasional problems regarding vehicle preparation and follow-up communication. A few reviewers noted that vehicles sometimes arrived with unexpected cosmetic marks or low battery levels, while others experienced frustrating delays regarding post-sale paperwork. These isolated challenges highlight that while most interactions are exceptional, minor hurdles can occasionally happen during the process.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their helpfulness, extensive knowledge, and... See more

Service

Customers report widespread satisfaction with the service, highlighting professional, helpful, and polite... See more

Product

Clients share positive opinions on product quality, with consumers frequently describing their vehicles as... See more

User experience

Customers consistently note positive experiences with user experience, describing the car buying process as... See more

Customer service

People report positive experiences with customer service, praising staff for being extremely helpful, polite,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This was my first time buying a vehicle through Stebbings after finding the car I wanted on Auto Trader. Although there wasn't any room for negotiation on the screen price Ton was friendly and helpful... See more

Rated 5 out of 5 stars

From my initial phone call enquiring about a car for sale, to visiting Stebbings to discuss a deal. Thomas Boyns was the Sales Executive who guided me through the process of trading in my old vehicle... See more

Rated 5 out of 5 stars

Bought my Tesla Model 3 Long Range from Charlie at Stebbings King’s Lynn — amazing experience from start to finish. Charlie was honest, professional, and kept me updated throughout. The car was spot... See more

Rated 5 out of 5 stars

Wow what an asset Jack is to stebbings. Not been doing the job long, but you wouldn't have known. He was very effecient, knowledgeable, polite and friendly. A very pleasant experience. Not pushy an... See more


Company details

  1. Car Dealer

Information provided by various external sources

All Stebbings' cars are personally selected for retail sale, rigorously checked and fully prepared in our state-of-the-art workshop and valeting bays before delivery to ensure customer’s complete satisfaction.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

421 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 25% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(421)

189 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Stress Free Experience

I had the pleasure of dealing with Tom Boyns, who helped me through the process of buying my car at Stebbings. Tom was helpful,polite, knowledgeable and friendly. The whole process was made very easy and enjoyable.

10 June 2026
Unprompted review
Rated 5 out of 5 stars

This is my 3rd car from Stebbings

This is my 3rd car from Stebbings. On this occasion I dealt with Andy from start to finish. Andy was knowledgeable, honest and gave me genuine advice on which car to buy. Even on collection he highlighted a few issues and arranged to sort them

29 May 2026
Unprompted review
Rated 5 out of 5 stars

Professional advise

Professional advise, patience to listen to, and address all customers questions through the car selection process. Assistance rendered made it easy for us to make an informed decision on the choice of vehicle to buy. We appreciate your valued and professional service. We are enjoying the new car and so far so good with no complaints.

29 May 2026
Unprompted review
Rated 5 out of 5 stars

As always my experience with Stebbings…

As always my experience with Stebbings was friendly fun and professional ensuring all my needs were met ! Tom went above and beyond to help and definitely a credit to the company highly recommend a visit will never use any other store

4 June 2026
Unprompted review
Rated 4 out of 5 stars

Stebbings were really helpful…

Stebbings were really helpful especially on the day of collection especially Andrew who made sure the car was mot'd and Charlie who worked after close to ensure the car was cleaned, thank you both!

2 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service Tom , thank you

My partner found an all electric Mustang Mach e at Stebbings car supermarket , the mileage was great and the price excellent value for money , we dealt with Tom Boyns who was an excellent no pressure salesman , offering advice and information but unlike other dealers we visited no pressure sales.

The decision was ours and Toms confident approach was reassuring and we left confident we had made the right decision.

Tom then dealt with the handover and Maria was cinfidemt in her choice of vehicle, Tim is clearly an experienced member of staff and it was a pleasure doing business with Stebbings and Tom

Very happy with the service and vehicle thank you all

21 May 2026
Unprompted review
Rated 5 out of 5 stars

Looking for a new car

Went to look around stebbings for a new car and found one I liked on line.
Mr Tom Byons was working and went to speak to Tom. A very polite smart gentleman and answered professionaly the answers to my questions. As I had a very bad experience with another car company. Tom assured me that I would be looked after by himself from start to finish which was fantastic and reassuring Couldn't of asked for a better person to do so and is such a asset to the team. Thank you Tom for everything I highly recommend asking for Tom to deal with all your enquiries, sales and services. Thank you Mrs K Crumplin

8 May 2026
Unprompted review
Rated 5 out of 5 stars

Hassle-Free Experience at Stebbings

Thank you Tom, for helping us with the recent purchase of our Vauxhall Grandland. You and Jake made the whole transaction easy and hassle-free, answering all of our questions thoroughly throughout the process. We are over the moon with our new car. As returning customers, we would highly recommend Stebbings to anyone looking for excellent service.

12 May 2026
Unprompted review
Rated 5 out of 5 stars

Dale Hunt from Stebbings, what a star!

I bought a car from Stebbings Car Supermarket in March 2026.

I had a problem with the car about 3 days later, an engine management light came on my Dash. Stebbings provided me with a 3 month warranty with Autoprotect which I attempted to envoke using my mechanic, I had some complications with this, quite a bit of time was wasted hanging on the phone to Autoprotect, and my mechanic had some issues dealing with the warranty company. Anyhow, I contacted Stebbings and eventually got through to the right person namely Dale Hunt, who seemed to immediately get on top of this issue. Dale chased the warranty company, took over the claims process, so all I had to do was to get my car to the mechanic of my choice. I can't tell you how much that took the stress out of having something go wrong with a car you've just bought.
Things can go wrong when purchasing a new vehicle, and its generally not about what goes wrong, its about how it is dealt with and I'm pleased to say that Stebbings dealt with this very well, and I am grateful to Dale for taking the stress out of dealing with the issues mentioned above.
Too many companies are happy to forget about after sales.
Big mistake!
If you want to remain in business with reputation intact and repeat customers, then it's all about the Aftersales service.
Stebbings Car Centre/Supermarket will have my repeat business, all because of their aftersales service.

10 March 2026
Unprompted review
Rated 4 out of 5 stars

Above and Beyond

My husband and I were treated with the utmost respect and kindness throughout the whole process. All the online procedures were performed for us, which speeded things immensely. Charlie was charming and very helpful, going beyond what would normally be expected, taking us to the Post Office to legalise our paperwork which, as we’d travelled some distance, we would have been unable to accomplish in time.

2 May 2026
Unprompted review
Rated 4 out of 5 stars

Tom was very accommodating his…

Tom was very accommodating his customer service was great . A little dissatisfied that i got home and performed an update to my Tesla to find the cabin filters hadnt been replaced since 2024 and also did some research on the electric boot strut as it looked strange on opening and closing looks like that will need replacing . They are the only negatives .

1 May 2026
Unprompted review
Rated 5 out of 5 stars

Corsa Purchase

Purchased lovely little Corsa.Car was in excellent condition.Easy accessible staff were very helpful. Particular call-out to Tom Boyns who made the whole purchase process extremely easy…including going through all the car functions in a very understanding manner.

24 April 2026
Unprompted review
Rated 5 out of 5 stars

Very happy customer

Absolutely great experience! The customer service was incredible, Tom Boyns went into great detail, made the transfer as smooth as possible and really made sure I was happy throughout every step of the way. Can't recommend him and the stebbings team enough!

29 April 2026
Unprompted review
Rated 5 out of 5 stars

Recently bought a Volvo XC40 through…

Recently bought a Volvo XC40 through Stebbings, car was in excellent condition and as advertised.

Tom Boyns was extremely helpful and informative throughout the whole process. Transaction/accounts guys also well on top of things sorting the payments & finance.

Would recommend to anyone looking at buying a used car

24 April 2026
Unprompted review

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