Prestigecarsupermarket Reviews 384

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, friendly demeanor, and professional approach, making the car buying process enjoyable and stress-free. Many people highlight the excellent service received, noting the efficiency and ease of the overall experience, from initial inquiries to the final handover. The user experience is frequently described as smooth and straightforward, with many appreciating the clear communication and lack of pressure. However, some people were dissatisfied with the product and customer service. A few customers reported receiving cars that were not cleaned to their satisfaction or had undisclosed damage upon delivery. There were also instances of significant mechanical issues arising shortly after purchase, such as problems with the electronic boot or engine warning lights. Some reviewers also mentioned encountering rude or unhelpful staff, particularly within the aftersales department, and felt that customer service declined once the sale was complete, with issues not being addressed promptly or effectively.

What people talk about most

Staff

People report positive experiences with staff. Customers frequently praise the team for being friendly,... See more

Service

Customers had positive experiences with service. Many reviewers praised the helpful and friendly staff,... See more

Product

Customers consistently note ambiguous experiences with product. Many reviewers praise the excellent condition... See more

Customer service

Users describe ambiguous interactions with customer service. Many customers praise the helpfulness and lack... See more

User experience

Consumers find the user experience to be positive. Many reviewers highlight the ease and simplicity of the... See more

Based on these reviews

Rated 5 out of 5 stars

Very comprehensive selection of well presented pre owned vehicles. we selected a Mercedes B class that had very low mileage we live some distance so reserved the vehicle with a deposit and arranged... See more

Company replied

Rated 5 out of 5 stars

Great service. Bought a lovely, well maintained Ford Kuga. The Sales gent , to the handover lady and the delivery service, was all pleasant and ran my purchase smoothly. Just to add, they managed to... See more

Rated 5 out of 5 stars

If I could give higher stars I really would. I honestly have to thank Andrew for his incredible patience dealing with all the issues and putting up with my nonsense. Thank you so much Ashley for an am... See more

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Rated 5 out of 5 stars

Bought my car earlier this year, experienced a problem with battery wich was replaced by workshop team. Had a strange glitch with the camera software which they investigated and reccomend a softwar... See more

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Rated 1 out of 5 stars

28th October 2025 £14,000 spent on an Audi Q3 2 months later serious problems with electronic boot motor had gone elrctro shocks and then i found out only had 28 day warranty on a £14,000 c... See more

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Rated 5 out of 5 stars

From start to finish I can’t fault this company . Initial contact from John who sent me everything I wanted from stills to video logs which aided in my decision making to buy a beautiful Audi Avant A6... See more

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Rated 5 out of 5 stars

Have had an excellent experience from start to finish, led by John and followed up by Tina. They answered my many questions over several phone calls with great patience. Thoroughly recommend them and... See more

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Rated 5 out of 5 stars

The whole process with Prestige Car Supermarket was amazing. From John in the initial call and purchase of the vehicle, to Tina who finalised everything when I came to collect. Everyone was so friendl... See more

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Rated 5 out of 5 stars

Car Sales & Aftersales Review Ash in sales was extremely patient and helpful throughout the whole process. He spent a lot of time with me, answered all my questions, and nothing was ever too mu... See more

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Rated 5 out of 5 stars

Found these guys online when looking for a Kia Sportage and from the very first enquiry they have been outstanding. Asked lots of questions before viewing the car as we were 2.5hours away. Had a ver... See more

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Rated 5 out of 5 stars

This is the second car bought from this dealership, the 1st experience was not great however this was totally different. The salesman Russell was personable, friendly and did everything he could... See more

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Rated 2 out of 5 stars

The trade in and buying experience was ok - but I've since found small damage to the nearside rear wheel arch which wasn't immediately obvious and wasn't made known to me when I picked the car up. Whe... See more

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Rated 5 out of 5 stars

I entered with a budget and Russell was an absolute gem, he focused on my budget, requirements and realistic possibilities. It was myself who spotted ‘the’ car and I knew budget was thrown out of t... See more

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Rated 5 out of 5 stars

We had a great experience purchasing our jaguar f pace. Dean was great with us, there was no pressure at all to buy the veichle which is good being a customer. It was a very quick process and we could... See more

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Rated 3 out of 5 stars

We are really happy with the car itself, a lovely electric Mini, but the service we received from Prestige Car Supermarket was not as good as we had hoped. Neither the staff or the car were prepared... See more

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Rated 5 out of 5 stars

I saw a car online that I was very interested in, reserved it online and within minutes had a call from the dealership to confirm the reservation and discuss when I would be able to view the car. Wh... See more

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Rated 5 out of 5 stars

Spoke to Russel on the phone to begin with regarding a part X. Unfortunately the car I was after, which I saw on autotrader, had just sold, I decided to travel to the dealership anyway to have a... See more

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Rated 5 out of 5 stars

From start to finish contact, information and service was excellent! John from sales was so kind and patient with me when I was very indecisive about buying a car! Gary did the hand over and was kin... See more

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Rated 5 out of 5 stars

I had a great experience at the dealership. The staff were friendly and professional. They took the time to answer all my questions and made the whole buying process smooth and with no pressure. Excel... See more

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Rated 5 out of 5 stars

Great service buying the car, unfortunately the car has had a few problems but I cannot fault gary and the after care team. Sent straight to a bmw specialist and no expense spared to rectify the probl... See more

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Rated 5 out of 5 stars

Purchased a car via part exchange with Ashley at Prestige car supermarket, he was extremely helpful and allowed for a quick and easy process. Highly recommend taking a look at some of the lovely cars... See more

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Rated 5 out of 5 stars

Saw a car on Ebay, and ended up dealing with a bloke called Russell he was great dealt with every concern or question I had. Just picked it up today and it was a great and fast process and couldn't be... See more

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Rated 1 out of 5 stars

Update to reply from owner, my business if I wish to warn others about my negative experience. Interesting you do not try to deny you tried to sell me a vehicle that was not fit for purpose and... See more

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Rated 5 out of 5 stars

Super friendly experience and they catered to my needs. Went in and told the salesman my needs and budget, he found a nice Jaguar, sorted out the finance and sign posted me to the insurance.... See more

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Rated 1 out of 5 stars

I purchased a Mercedes-Benz SLK 250 (WA13HBF) from Prestige Car Supermarket / Affordable Cars Yorkshire Ltd in December 2025. After paying a deposit over the phone, I was unable to view the vehicl... See more

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Rated 5 out of 5 stars

I had absolutely amazing experience buying my first car with them. Everyone was absolutely helpful and what amazed me the most was the whole process was smooth and in less than 24 hours. I definitely... See more

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Rated 5 out of 5 stars

Very friendly sales person and vey efficient and knew is job. And hand over team Was very friendly and the young lady knew her job and will use affordable car supermarket again and recommend frie... See more

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Rated 5 out of 5 stars

Absolutely fantastic, highly recommend! From start to finish, I would like to thank John and Ash, lovely people who really want to help you get that right affordable car for you!, Also Gary who helped... See more

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Rated 4 out of 5 stars

all was well with all parts of the purchasing of the car. no pressure at all. pick up went fine. after a few days i had one or two problems with the car, and a 150 mile round trip i emailed gary and a... See more

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Rated 1 out of 5 stars

Paid to reserve a car through auto trader and left a message that I would be going to view with the intention to buy the car at the weekend. I heard nothing from them so decided to call to check it... See more

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Rated 5 out of 5 stars

I've just purchased an Audi rs6 and overall was a good experience. The staff were helpful and friendly, had a coffee whilst looking around. Left us to it with the occasional check ins which was go... See more

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Rated 5 out of 5 stars

Bought a new car from Prestige this week. They were so helpful, sent me a video of the vehicle because I couldn’t view it and then when I managed to come in, Russel was so good we had a really good t... See more

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Rated 5 out of 5 stars

I bought a lovely car from here. However I had a slight issue (nobody’s fault) on my car and Gary in aftersales was excellent- sorted the issue out straight away after being made aware. Perfect gent

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Rated 5 out of 5 stars

Sales fella Russell was spot on. Wasn't pushy, very helpful. Andy the aftersales was hugely helpful and very knowledgeable. All paperwork sorted and was a breeze. Car was perfectly presented, very... See more

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Rated 5 out of 5 stars

Very straight forward process with very helpful and efficient staff members. Explained everything well even before collection of the vehicle. Would definitely use again in the future.

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Rated 5 out of 5 stars

5 stars from start to finish, from the initial interaction with John the sales person, from viewing the car and getting a great deal with part ex and the final handover with Andrew. Would highly recom... See more

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Rated 5 out of 5 stars

Honestly the process was simple and fast, and any concerns I had were addressed promptly. Special thanks to Gary for the exceptional support. I'm loving my car and grateful for the outstanding serv... See more

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Rated 5 out of 5 stars

Just purchased our new Mercedes glc with the help of the lovely salesman and 'dancer' Ashley thanks again for a fab no pressure sale,info and help while we decided on our new purchase

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Rated 3 out of 5 stars

AVOID the ignorant sales manager who has the large gack office, very rude individual, deal with one of the sales staff in the showroom, much more polite and helpful.

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Rated 5 out of 5 stars

Really friendly efficient staff with good knowledge of stock. Car bought was presented in excellent condition. Would reccomend when buying a car.

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Rated 5 out of 5 stars

This is my second time purchasing a car from these guys, always top notch service!..an awesome amount of stock and happy to help bring what is elsewhere..very knowledgeable team..Thanks guys for helpi... See more

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Rated 5 out of 5 stars

Ashley and Andrew helped me buy my next car, fast, efficient and friendly. Would highly recommend smooth process through out. Lovely friendly car garage.

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Rated 5 out of 5 stars

Great experience all around. Very helpful and upbeat staff who make the car buying process very enjoyable and easy. Nothing to fault at all.

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Rated 5 out of 5 stars

Very pleased with the car and the whole buying experience. Special thanks to Russell for the no pressure relaxed sale and Gary for going the extra yard. I would purchase a car from them again.

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Rated 5 out of 5 stars

Excellent service. Happy with my car. I got a first service included, easy to book, it took just over an hour for the annual service by Mariusz. Gary made the booking, all easy and simple as it should... See more

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Rated 5 out of 5 stars

From.my first conversation with Richard, I found this company excellent. Deal negotiated and within 24 hours I am the very happy owner of my new I pace Jsg. Thank you Richard 😊

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Rated 5 out of 5 stars

Andrew and Gary patiently listened to my problem then gave me the best advice to put the smile back on my face as a new Finance car owner...

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Rated 5 out of 5 stars

Great experience from Prestige Car Supermarket, Ashley contacted me very quickly after my contact via the online portal, explained the vehicle to me. Service at the showroom from Gary was excellent t... See more

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Rated 5 out of 5 stars

I was welcomed by Andy in a friendly and professional manner with the car and documents ready to go thank you. Richard managed the process from the start and he was also very informative, professiona... See more

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Rated 2 out of 5 stars

So we called into Prestige Car Supermarket on a tour around a number of prestige car forecourts, and were immediately impressed with the variety and choice of the sort of vehicles we were looking to... See more

Company replied


Company details

  1. Car Dealer
  2. Audi Dealer
  3. BMW Dealer
  4. Car Service
  5. Land Rover Dealer
  6. Mercedes-Benz Dealer

Written by the company

Prestige Car Supermarket are proud to be one of the UK’s leading retailers of pre-owned prestige vehicles. With up to 400 cars on site, we are confident we will have a vehicle that suits your requirements, including a vast range of electric cars. We offer a professional, friendly service relevant to our customer requirements. All our team are on a non-commission based pay structure which is evident as we are continuously praised for our no pressure approach to sales whilst offering a smooth and pleasant purchasing experience. Every vehicle is carefully selected and given a full health check prior to sale, meaning you can always buy with confidence. We are constantly praised for our high prep standards which is possible due to our large preparation centre which works to a high level of quality control. With over 30 years of trading experience our directors are involved daily in the business ensuring standards are checked constantly and improvements made swiftly where required. We are extremely grateful for our large volume of repeat customers which helps our business grow organically. But don’t take our word for it, view our Trustpilot reviews to see what great things other customers are saying about us!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

384 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great service- highly recommend

Great service. Bought a lovely, well maintained Ford Kuga. The Sales gent , to the handover lady and the delivery service, was all pleasant and ran my purchase smoothly. Just to add, they managed to arrange my delivery quick and prompt. Thank you ᵕ̈

Highly recommended ᵕ̈

3 March 2026
Unprompted review
Rated 5 out of 5 stars

Amazing company from start to finish

Amazing company from start to finish. Russell was mint. Just left us to look round and grab keys to see inside as we wanted. No rushing us or pushing us to make decisions. Again on collection day himself and Andrew have been brilliant. Made finding my new car so easy and never felt pushed into anything!

23 March 2026
Unprompted review
Rated 5 out of 5 stars

Russel was so helpful

Russel was so helpful, felt absolutely no pressure at all to buy. Was very good with quick replies etc in the built up to buying the car. Made the whole process very simple and easy.

17 March 2026
Unprompted review
Rated 5 out of 5 stars

We had a great experience purchasing our jaguar

We had a great experience purchasing our jaguar f pace. Dean was great with us, there was no pressure at all to buy the veichle which is good being a customer. It was a very quick process and we couldn’t be happier with how it all went.

14 March 2026
Unprompted review
Prestigecarsupermarket logo

Reply from Prestigecarsupermarket

Hi, thank you for your lovely 5 star review. I will pass on your kind words to Dean and please enjoy your new car.

Rated 5 out of 5 stars

I had a great experience at the…

I had a great experience at the dealership. The staff were friendly and professional. They took the time to answer all my questions and made the whole buying process smooth and with no pressure. Excellent customer service from staff member Richard

14 March 2026
Unprompted review
Prestigecarsupermarket logo

Reply from Prestigecarsupermarket

Hello Naomi, thank you for leaving a lovely review. I will pass on your kind words to Richard. Enjoy your new car!

Rated 5 out of 5 stars

Great service from start to finish

Great service from start to finish, completed deal very quickly. I had a slight issue with the car and Gary the after sales manager dealt with this very quickly,

Booked the car in to the service centre, from the moment I arrived, the team was friendly, honest, and genuinely committed to helping. The mechanics clearly know their craft — they diagnosed the issue quickly, explained everything in a way that was easy to understand, and carried out the work to a really high standard. Thanks

27 February 2026
Unprompted review
Prestigecarsupermarket logo

Reply from Prestigecarsupermarket

Hi Stuart, thank you for leaving such a fab review. The team do work really hard to give everyone a great experience and be as helpful as possible. I will pass on your kind words to the service centre team who will be thrilled with your review. They love getting a mention ;)

Rated 5 out of 5 stars

Ash help me and find my GLC very…

Ash help me and find my GLC very efficiently.
The team look after the car very well.

6 March 2026
Unprompted review
Prestigecarsupermarket logo

Reply from Prestigecarsupermarket

Hi, thank you for leaving us a 5 star review, we hope you enjoy your new car.

Rated 5 out of 5 stars

I recently purchased a car from this…

I recently purchased a car from this company and had a great experience from start to finish. The team was really helpful, friendly, and made the whole process smooth and stress-free. They answered all my questions and made sure I was happy with everything before driving away. The car was in excellent condition when I arrived. I’d definitely recommend them to anyone looking for a reliable car and great customer service!

5 March 2026
Unprompted review
Prestigecarsupermarket logo

Reply from Prestigecarsupermarket

Hi Katie, thank you for sharing your great experience with everyone. We really do appreciste you taking the time to do so. Enjoy your new car and welcome to the Prestige Car Supermarket Family!

Rated 5 out of 5 stars

Talking with Ashley the sales man was…

Talking with Ashley the sales man was like talking to an old friend, as a female I felt totally at ease and comfortable with him, he never tried to push a sale of a car and I was left to have alook by myself, he was very knowledgeable and answered my questions.

7 February 2026
Unprompted review
Prestigecarsupermarket logo

Reply from Prestigecarsupermarket

Hello Emma, thank you for taking the time to leave us a very positive review. I will pass on your kind words to Ashley and enjoy your new car.

Rated 5 out of 5 stars

A great dealership and some very high…

A great dealership and some very high quliaty cars, not over pushy selling and everything was explained from start to finish, I will be definitely going back to buy another car and I fully recommend the service from both Andrew and Russell were great.

17 February 2026
Unprompted review
Prestigecarsupermarket logo

Reply from Prestigecarsupermarket

Hi Chris I am pleased the team looked after you so well. Having a great experience is our number one objective and it looks like Andrew and Russell have achieved that. Thank you for your lovely review and enjoy your new car.

Rated 1 out of 5 stars

28th October 2025 £14,000 spent on an…

28th October 2025 £14,000 spent on an Audi Q3
2 months later serious problems with electronic boot
motor had gone elrctro shocks and then i found out only had 28 day warranty on a £14,000 car
there is nothing Prestigures about this company
only interested in getting your money
the car in general upon delivery was not even cleaned to spec previous owners details in the boot under carpet
management dont want to know all i get is the warranty has expired my advice buy elsewere and not from here
very arrogant attitude atercare they provide load of crap
AVOID
you will defo get a better deal elsewere
my biggest concern is the car lasted it warranty once expired it all went wrong
AS YOU CAN SEE THERE REPLY TALKING THERE WAY OUT OF IT £14,000 CAR ON A 30 DAY WARRANTY TOTAL RIPOFF

1 January 2026
Unprompted review
Prestigecarsupermarket logo

Reply from Prestigecarsupermarket

Hello Caroline, i am sorry you are upset with the outcome of your complaint but please let me fill in the blanks here. You purchased your car on the 28th October 2025. You did not take advantage iof our extended warranty so we gave you a free 30 day return to base warranty. You viewed the car, test drove the car, signed the handover documentation and agreed the car was free from deffects and faults. On the 6th February 2026 you advised me the boot strutts were not opening the tailgate fully (not 2 months as you state but nearly 4 months). We then dealt with your partner and we agreed that we would fit the boot strutts for free as a gesture of goodwill and you would pay the part costs. We ordered the parts and booked your car in for the 25th February to complete the work. You then emailed me and changed your mind, saying you're paying for nothing and you expected 3 months warranty which is just not the case. We have tried to be fair with you on the repairs which are outside of your warranty terms. You are surrounded with 5 star positive reviews from people who are very happy with their purchases and after care. We cannot please everyone all the time however hard we try but we do reply with facts, not fiction.

Rated 5 out of 5 stars

Good quality

We were treated kindly professionally and was very helpful and everything was done smoothly we was given time to look round the car I would seriously recommend to anyone looking for a car to go look at Prestige cars for a new car sales team was excellent thank you

1 February 2026
Unprompted review
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Reply from Prestigecarsupermarket

Hello Alan, thank you for your kind words and 5 star review!

Rated 5 out of 5 stars

Friendly, professional used car dealer

Found these guys online when looking for a Kia Sportage and from the very first enquiry they have been outstanding. Asked lots of questions before viewing the car as we were 2.5hours away. Had a verbal walk round the car to check bodywork and asked questions about previous owner etc. Recommend making an appointment to view as they have a lot of cars on site. The car had a few minor issues which we asked them to resolve before buying. On collection day the work had all been done and we did buy the car. For information we did P/X our old car as they offered the same price as WeBuyAnyCar. All staff were friendly and professional and they have been warned...we may well be back!

20 February 2026
Unprompted review
Prestigecarsupermarket logo

Reply from Prestigecarsupermarket

Hi Wendy, thank you for such a glowing review and we will definitely look forward to seeing you again for your next car. I hope you enjoy your new car and welcome to the Prestige Car Supermarket Family!

Rated 5 out of 5 stars

Great car buying experience all around

Great experience all around. Very helpful and upbeat staff who make the car buying process very enjoyable and easy. Nothing to fault at all.

19 February 2026
Unprompted review
Prestigecarsupermarket logo

Reply from Prestigecarsupermarket

Hi Kieran, thank you for leaving such a great review! We all appreciate you taking the time to do so. Enjoy your new car and happy motoring!

Rated 5 out of 5 stars

Great garage

Very comprehensive selection of well presented pre owned vehicles. we selected a Mercedes B class that had very low mileage we live some distance so reserved the vehicle with a deposit and arranged a viewing. We were left alone to have a good look around the car then we test drove it all was ok.
The car was beautifully presented with not a mark even though it was six years old
The whole process was so easy and Andrew was very helpful would definitely recommend this garage

13 February 2026
Unprompted review
Prestigecarsupermarket logo

Reply from Prestigecarsupermarket

Wow David, what a great review! Thank you so much for taking the time to share your experience. I am pleased you were looked after so well and i very much hope you enjoy your new car, Happy Motoring!

Rated 5 out of 5 stars

When we pulled up we where made to feel…

When we pulled up we where made to feel welcome by Russel gave us the keys to the car we wanted and left us in peace
Then helped through every step until I had purchased it

1 February 2026
Unprompted review
Prestigecarsupermarket logo

Reply from Prestigecarsupermarket

Hi, thank you for your lovely 5 star review! I am pleased Russell and the team looked after you so well. Enjoy your new car!

Rated 5 out of 5 stars

Pleasant experience

Experience was great, customer focused and helpful

3 February 2026
Unprompted review
Prestigecarsupermarket logo

Reply from Prestigecarsupermarket

Hi Chris, thank you for your review, i am pleased the team looked after you so well.

Rated 1 out of 5 stars

Poor pre inspection, and aftersales fallow up.

I purchased a Mercedes-Benz SLK 250 (WA13HBF) from Prestige Car Supermarket / Affordable Cars Yorkshire Ltd in December 2025.
After paying a deposit over the phone, I was unable to view the vehicle prior to collection despite multiple attempts, as I was advised it was undergoing preparation or MOT-related work. I collected the vehicle on the understanding it was as described.
Within days of collection, I discovered previously undisclosed defects, including a crack in the glass roof that became visible after window film detached during adverse weather. I hold dated photographic and video evidence. Further inspection identified panel misalignment, a cracked rear light lens, paint defects, and non-functioning daytime running lights.
I exercised my right to reject the vehicle under the Consumer Rights Act 2015 and subsequently returned the vehicle. A meeting with the aftersales manager had been agreed in advance; however, on arrival the manager was not present, despite me taking time off work to attend.
Based on my experience, I would advise prospective buyers to ensure full inspection prior to purchase and to confirm aftersales arrangements in writing.

6 December 2025
Unprompted review
Prestigecarsupermarket logo

Reply from Prestigecarsupermarket

Hello Graham, I am sorry you thought the need to write this review. We have done everything possible to help you return the car and issue a refund as quickly as possible. Unfortunately, this particular car was not preppared to our usual high standards due to the time restrictions placed on us. This is not an excuse though, and as you yourself are in the industry i would have hoped you would have been a l ittle more understanding.
The car came into us in pretty much the condition you purchased it in. We were unaware of any damage to the glass roof and were as shocked as you were when we found out. When you took the decision to reject the car, we made the return and refund process as quick and easy as we could. I know you arranged for the car to be inspected on a certain date and time, sadly an emergency occured and our After Sales Manager could could not attend the meeting. The car was inspected by a colleague though to ensure you had not wasted your journey. I am sure you have seen all of our fabulous reviews that other happy customers have taken the time to leave, i am sorry you feel you havent had the same experience. Rest assured though, we have learned lessons from this experience and will try not to let this happen again.

Rated 5 out of 5 stars

Amazing!!

Fast, reliable and sincere. I will be back for sure.

27 January 2026
Unprompted review
Prestigecarsupermarket logo

Reply from Prestigecarsupermarket

Hi Nando, thank you for your review, i am pleased the team looked after you so well.

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