Richer Sounds Reviews 134,443

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 24,799 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, extensive knowledge, and non-pushy approach, ensuring a pleasant and informative shopping experience. Many highlight the exceptional service, noting the efficiency, accuracy, and speed from order to delivery. The product selection is well-regarded, with competitive prices often including extended warranties, making purchases feel like a great value. Reviewers frequently mention the fast dispatch and excellent communication regarding delivery, with many appreciating the prompt and courteous delivery teams. However, some customers experienced issues with delivery companies, citing delays or missed delivery times despite paying for expedited service. A few other people also felt that setting up products, particularly for older generations, could be challenging without additional in-person assistance.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their friendliness, helpfulness,... See more

Product

Clients share positive opinions on product, with many reviewers expressing satisfaction with their purchases,... See more

Service

People report positive experiences with service, often describing it as super, excellent, and first-rate.... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speed and efficiency of... See more

Price

Customers had positive experiences with price, often finding competitive rates and good value, with some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

No messing around here. Ordered at an excellent price, kept notified. Delivery was arranged quickly. Day before the delivery was due, I was text a time window which was followed up by a call on the de... See more

Company replied

Rated 5 out of 5 stars

There's a reason Richersounds are still selling HiFi and AV equipment where others have disappeared. They have knowledgeable, friendly staff who aren't pushy. The staff are passionate about giving t... See more

Company replied

Rated 5 out of 5 stars

Item I wanted was in stock. Very fast despatch and good info from delivery company. As someone who does not understand, hates and fears modern technology, absence of instructions or user manual was... See more

Company replied

Rated 5 out of 5 stars

Efficient,accurate, speedy service. Good website. As an older person who recently bought a small smart TV struggled (but eventually succeeded) to set it up with all the QR & verification codes . Set... See more

Company replied


Company details

  1. Hi-fi shop
  2. Electronics Store
  3. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info


4.9

Excellent

TrustScore 5 out of 5

134K reviews

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Rated 5 out of 5 stars

Top draw 😁

Great place, very helpful and knowledgeable, i use the Maidstone branch and always get a good deal. The only place i use for the best audio and visual.
Jason is a great lad to deal with!! 🔥😎👌🏻

24 May 2026
Rated 5 out of 5 stars

Had bought a Technics record player…

Had bought a Technics record player which, just over a year, went seriously wrong. RicherSounds got it collected. Several weeks, no info, then they informed me they were waiting for parts, a few days later I was informed they were sending a new one, they have, wow!

7 May 2026
Rated 5 out of 5 stars

I always use Richer sounds because of…their knowledge and expertise

I always use Richer sounds because of their excellent service, products and value.
This time I purchased a CD/Receiver, which, after a short time, proved to be faulty. When I rung up it was instantly "Would you like to replace it or exchange for a different model" I exchanged for a different model and it was with me in 3 days.
I also love their knowledgeable staff who give you advice without making you feel like an idiot when you don't understand technical terms.

23 May 2026
Rated 5 out of 5 stars

Excellent all round service

Friendly staff, good communication and technical advice. Having installed the new cartridge I can agree with the shop manager's view thta it is a big upgrade on my existing cartridge.

15 May 2026
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Reply from Richer Sounds

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Hisense 55U7QT

Hisense 55U7QT - rang the Bristol store and recieved good advice re model and size for my living room. Later ordered online but it wouldn't let me add my VIP club discount. Telesales sorted that for me. Delivered carefully two day later to my living room in perfect condition... and I got ther RS 6 year guarantee.
Only complaint is for Hisense not RS, in that all you get is a start up guide and no instructions on how to adjust the multiple menu options for the best picture. The factort settings were rubbish. Had to resort to the net and YouTube for that. After trial and error I am very please with the picture and the sound is not too bad.. quite listenable.
Very happy with my experience and would recommend RS to anyone.. in fact already done so to a friend.

22 May 2026
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Reply from Richer Sounds

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Great customer service

Great customer service, from the phone call enquiry to the in-shop experience.
The items purchased have not disappointed, in fact they’ve delighted! Good value for money to go with the service

24 May 2026
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Reply from Richer Sounds

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Always excellent service

Excellent service from Dave at the Romford store. Item delivered speedily too. I have bought through Richer Sounds for many years and the experience is always reliable and top notch.

24 May 2026
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Reply from Richer Sounds

Thanks for your great feedback and for supporting local business.

Rated 3 out of 5 stars

Speakers open box

Postage was good, purchased some special edition monitor audio silver 100 7g speakers open box unfortunately no certificate of authenticity in the box,i suppose i should of asked first, fighting for one now from monitor audio direct saying that the price was good and helpful service

24 May 2026
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Reply from Richer Sounds

Thanks for the feedback, although my apologies for the confusion with the authentication certificate for the limited edition speakers you bought. We will contact the manufacturer on your behalf to clarify the situation, and for our benefit as a dealer too, and then be in touch directly to resolve with you..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Rated 5 out of 5 stars

TV for the garden

The experience of buying and even a demo of the tv were excellent as we wanted a tv for outdoors and viewing angles were important. I have bought many items from RS over the years and would definitely buy again. The staff in particular are always very knowledgable and helpful.

23 May 2026
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Reply from Richer Sounds

Thanks for your kind review, we look forward to your next visit.

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