Richer Sounds - Brighton Reviews 2,457

Just been to Richer Sounds and purchased a pair of Bowers & Wilkins headphones, I have to say the service from Toby excellent and all the staff was fantastic, I would highly recommend this shop to my friends.
Regards Clive 🙏🙏🙏🙏

I bought Nothing EAR (3) Earbuds on 31st May 2026, they are simple to use with very good sound quality.(Same price as Amazon) I also bought the Yamaha WSX1A portable Bluetooth speaker on 10th June 2026, the sound is truly amazing and is very convenient for use in the kitchen, bathroom or outdoors.(Cost less than Amazon) I would highly recommend both products.
Even if a product cost a little more, I would shop at Richer Sounds, the excellent customer service, with friendly and helpful staff on hand is worth any extra cost.

No difficulty ordering (2 separate items ordered). Spoke to Brighton and Guildford shops who were very helpful. Prompt updates by email and very speedy delivery. Ordered incorrect speakers (our error) but replacements arrived literally 24 hours later. Their customer service is unbelievable! 5*+ and excellent products and exceptional value.

Excellent service and good product knowledge

Very helpful, professional service and quick delivery as well.

As usual, the staff did as they promised - and notified me as soon as the accessory arrived and arranged payment and delivery there and then.
Always courteous, always keen to please.

This is a great place to buy your kit. The service is second to none and they have an amazing selection. Toby came to the house to do a survey and advised on what would go best where; and he was very attentive and patient in dealing with my questions as I made my buying decision. He also followed up after delivery. I would also say that the rest of the team in the Brighton Store are also great – when I called or emailed, if Toby was not available, they were ready to answer my questions. A very good buying experience.

Great friendly advice about which TV to buy.

Ordered a replacement remote control
Jay was a pleasure to deal with
Delivered 4 days later
Brilliant service

I was able to speak to someone at the branch about my choice of sound bar and other questions about delivery et cetera. There was a real personal touch and I felt like I was speaking to someone who is enthusiastic about Home cinema and music in general. They gave good advice and I am very happy

Very helpful and fast service

I was working with Jay to get a new simple TV to my 96 yo mother in england (I am in Australia) he understood my problem and gave me a great outcome.

great staff, easy to collect, extra info and some cool advice, always a good team at RS

As ever, incredibly knowledgeable and helpful staff who may helped me make a good and informed decision.

Excellent service all round prompt delivery factual delivery content and it’s prompt as you can ask

Member of staff were super helpful, even though they were busy. Took the time to really listen to what I was looking for and then asked good relevant questions to ensure I got exactly what I wanted and for a discount too

Clear marketing info.
Accessible website.
Friendly and helpful interaction when calling.

Nick at Brighton was really helpful. We got great customer service and he gave us a good deal.
Thank you

I'm a telephone customer of Richer Sounds at Brighton. When I call to buy I feel I'm being treated as a special customer. Staff are willing to help, friendly and know their stuff. They can answer tech questions, give informed advice and tell me the details about my delivery.
Good discounts and best quotes on the day.