PureGym Fore Street, Exeter – really disappointing. I’ve been a member since 2021 and the gym has become increasingly poorly maintained. The cleaning and general upkeep are not being done properly... See more
Location
Switch location177-181 Fore Street, EX4 3AX Exeter, GB
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See what reviewers are saying
Olivia is such an asset to Exeter Pure Gym. You see her cleaning equipment down and making people feel welcome. It makes such a difference. Thank you.
Great equipment and really friendly staff. Its very convenient that Pure Gym is open 24 hours and there is piece of mind due to the safety and emergency protocol procedures and call lines. I have rece... See more
Company replied
I decided to take a short 7 day membership as I was staying in the area. I visited the gym at Fore Street, Exeter and was shown around by Eliot. At home, I was easily able to navigate your straight... See more
Company replied
Company details
About PureGym UK - Exeter Fore Street
Written by the company
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Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Contact info
177-181 Fore Street, EX4 3AX, Exeter, United Kingdom
3.8
Great
68 reviews
Replied to 94% of negative reviews
Typically replies within 1 week
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Staff are always super helpful and…
Staff are always super helpful and welcoming! All round great environment.. classes are great too!
4 June 2023
Reply from PureGym UK - Exeter Fore Street
Hi Anna. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
The gym is always well maintained but…
The gym is always well maintained but the showers are not very clean most mornings sadly. The staff are always helpful and friendly
20 April 2023
Reply from PureGym UK - Exeter Fore Street
Hi Gina. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
A friendly and equipped place with…
A friendly and equipped place with professional trainers!
3 April 2023
Unprompted review
Reply from PureGym UK - Exeter Fore Street
Hi Zahra. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Reply from PureGym UK - Exeter Fore Street
Hi Sally. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy the classes and using the gym overall!
Thanks, PureGym
Good atmosphere 🫶🏼
Good atmosphere. Quiet a lot machine available. Friendly staff and friendly people. 🫶🏼
Good location as well.
8 March 2023
Unprompted review
Reply from PureGym UK - Exeter Fore Street
Hi Baaa B. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Decent Gym
Convenient location and lots of equipment.
Plenty of classes to choose from but many classes I was loving have been removed from the timetable.
Would be nice to have more areas that allow for flexible and quiet training.
19 February 2023
Reply from PureGym UK - Exeter Fore Street
Hi Cleo. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
We are always looking to make improvements to give our members the very best! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Reply from PureGym UK - Exeter Fore Street
Hi Isadora. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear that you enjoy using the gym overall!
Thanks, PureGym
Great box fit class led by Si- best…
Great box fit class led by Si- best start to the weekend!
10 December 2022
it is a clean and tidy gym
it is a clean and tidy gym. Also, there are many equipments and opportunities. I recommend anyone want to join gym.
14 December 2022
Staff in Exeter puregym fore street are…
Staff in Exeter puregym fire street are good,helpful and friendly. The gym is nice and tidy. All the machine/equipment clean.There is enough space to walk around the gym.
23 September 2022
Reply from PureGym UK - Exeter Fore Street
Hi Bahedile. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Charged for membership even after cancellation and refused refund.
Having cancelled my puregym membership well within the time constraints outlined on their website I was then charged an additional month direct from my bank account. Clearly this was a mistake so I contacted customer services requesting a refund as my membership has been cancelled and was refused a refund.
Appauling service, I was reluctant to sign up with puregym initially anyway due to reading of things like this happening online. I should have known better than to use puregym and definitely would not consider using this company ever again.
3 August 2022
Unprompted review
Reply from PureGym UK - Exeter Fore Street
Hi. Thanks for taking the time to leave this review, we are sorry to see this is 1 star. We always appreciate and take on board member feedback.
We would like to apologise for any inconvenience caused.
If a direct debit is cancelled at least 4 working days before the payment is due then we are unable to deduct a payment as the bank will have notified us and the account would begin to cancel down. If you are advising you did this in time, then you would need to speak with your bank regarding this.
Any payments deducted whilst there is a valid direct debit agreement in place are non-refundable.
Thanks, PureGym
Showers were out of action due to a…
Showers were out of action due to a boiler fault. When they were repaired they were not as hot as they used to be. No doubt a way of saving money.
I do find that the gym and especially the showers aren't that clean. More so in the afternoon.
30 June 2022
Reply from PureGym UK - Exeter Fore Street
Hi Tom. Thanks for taking the time to leave this review, we are sorry to see this is 2 stars. We always appreciate and take on board member feedback.
We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club to ensure a safe environment for staff and members.
Thanks, PureGym
Amazing equipment that allow me to…
Amazing equipment that allow me to focus on all muscle groups and feels like a really welcoming environment whenever I walk in with people of all levels of fitness attending, some of the grips on the separate arm lat pull downs however do rotate making it harder to keep ahold of the separate bars but that’s my only issue. All in all a great gym and would highly recommend.
25 June 2022
Last resort gym….having trained in…
Last resort gym….having trained in numerous gyms throughout the country from the late 80s to the present day in back street dungeons to large chain gyms I can honestly say this place is one of the worst I have used based solely on its members! A bunch of entitled uni students (I’ve been a student too btw) with absolutely no idea about gym etiquette and rules and really DNGAF as long as they get what they want, namely stuff like taking weights off your machine when backs turned or worse whilst using it and jamming the mirrors taking selfies and other sh!t you wouldn’t or shouldn’t do in a gym and zero correction from staff….
Only use it based on proximity tbf….
21 June 2022
Reply from PureGym UK - Exeter Fore Street
Hi. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We are sorry to hear of your experience with PureGym. We would like to also apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club.
Thanks, PureGym
Very good place
12 June 2022
Refusal to change home gym membership…
Refusal to change home gym membership to a gym that's closer.
8 November 2021
Reply from PureGym UK - Exeter Fore Street
Hi, thank you for leaving us a review. We are sorry to see this is 1 star.
Monthly paying membership members can change their home gym whenever they would like. This can be done once per payment cycle online and then Member Services can make any other changes needed. Fixed term memberships however can not be changed as they are an upfront payment for a specific gym chosen by the member. For further information, please contact Member Services via email or social media and they will be happy to assist further.
Thanks, PureGym
Reply from PureGym UK - Exeter Fore Street
Hi Maciej. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment and love being able to help and chat to our members given the opportunity to do so!
It's great to hear you enjoy using the gym overall! :)
Thanks, PureGym
Well maintained and clean
Well maintained and clean, probably need a couple of air fresheners.
19 October 2021
Reply from PureGym UK - Exeter Fore Street
Hi Jof. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It's great to hear you enjoy using the gym overall! :)
Thanks, PureGym
Brilliant gym
Brilliant gym, has everything you need and it's great to be able to go whenever you want. I love how you can see how busy the gym is on the app before you go, especially with COVID in mind this is a really good idea. Equipment is cleaned down regularly both by gym-goers and staff, and class instructors are all super friendly.
11 October 2021
Reply from PureGym UK - Exeter Fore Street
Hi. Thanks for taking the time to leave this review! We are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
We know that everyone likes to workout at different times whether that be due to work commitments or due to personal preference; being open 24/7 means we can provide for everyone, anytime, anywhere!
It's great to hear you enjoy using the app and gym overall!
Thanks, PureGym
Excellent trainers and equipment.
9 October 2021
Reply from PureGym UK - Exeter Fore Street
Hi Ankit. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
We do our very best to provide a wide range or equipment/kit so that members have a variety of ways to workout and love being able to help and chat to our members when given the opportunity to do so! :)
It's great to hear you enjoy using the gym overall.
Thanks, PureGym
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