PureGym UK - Bournemouth the Triangle Reviews 106

TrustScore 4 out of 5

3.9

The Triangle, BH2 5RQ Bournemouth, England, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Been on and off with pure Gym over the years. The new refurbished Bournemouth centre love it, and for the price,. The app is actually one of the best ones I've come across so far. I try to avoid pe... See more

Company replied

Rated 3 out of 5 stars

Gym programs and classes are good. Tailored programs in the Gym app is very helpful, even the beginners can start workout from the very first day. But, gym equipments need periodical maintenance and... See more

Company replied

Rated 2 out of 5 stars

You refuse to have ample hand items for cables such as bars, pull ropes and grips. Your toilets are disgusting the sinks are always out of order as is the hand drier and you think a soggy roll of blue... See more

Company replied

Rated 5 out of 5 stars

Am loving the Bournemouth Triangle branch so far. A friendly atmosphere matches a hefty space, wide variety of classes, and overall cleanliness. So far, I've used cardio machines, and the open stretch... See more

Company replied


Company details

  1. Gym
  2. Fitness Center

About PureGym UK - Bournemouth the Triangle

Written by the company

Membership Help TrainSafe FAQs Find a Gym Download Free App

Everybody Welcome at the UK’s favourite gym

At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.

From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.

We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.

We offer:

  • Hundreds of gyms nationwide
  • No contract memberships
  • 24 hour opening times
  • Classes included in your membership
  • A huge range of quality kit
  • Experienced Personal Trainers

Contact info

  • The Triangle, BH2 5RQ, Bournemouth, England, United Kingdom

3.9

Great

TrustScore 4 out of 5

106 reviews

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1-star

Replied to 94% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars
PureGym UK - Bournemouth the Triangle logo

Reply from PureGym UK - Bournemouth the Triangle

Hi Gillian. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

I like the application of Pure gym

I like the application of Pure gym, I feel more confident to go to the gym, I know which exercises works for me, very fun. The water machine includes many flavors.
The sports equipment is excellent. The stuff are friendly,the best gym ever.

14 April 2023
Unprompted review
PureGym UK - Bournemouth the Triangle logo

Reply from PureGym UK - Bournemouth the Triangle

Hi Moon D. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 1 out of 5 stars

Rude instructor, classes change without warning

I just left The Triangle gym.
The instructor was late for the cycle class and didn’t get on a bike to demonstrate instructions.
The same instructor turned up late for the pump class and proceeded to give something which resembled Hit. On explaining I had booked for a pump class I was told, “I’m only standing in and this is what I’m giving”. Recovering from an ankle injury, I was looking for and expecting Pump. There was no explanation from the instructor before I asked why there was no Pump class.
As a traveller from the Netherlands, I was shocked and disappointed by the attitude and lackadaisical approach of the trainer.
I bought a three-day pass expecting the lessons on the schedule, which PureGym have sadly failed to uphold.

9 April 2023
Unprompted review
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Reply from PureGym UK - Bournemouth the Triangle

Hi Ralf Thanks for taking the time to leave this review, we are sorry to see this is 1 star. We always appreciate and take on board member feedback.

We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club.

Thanks, PureGym

Rated 5 out of 5 stars

Clean and well stocked

Clean, well stocked and not too busy.

1 April 2023
Unprompted review
PureGym UK - Bournemouth the Triangle logo

Reply from PureGym UK - Bournemouth the Triangle

Hi Morne. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 4 out of 5 stars

The gym is well located and easy to get…

The gym is well located and easy to get to, it’s all on one floor which is very convenient.
The only downside are the changing rooms as the lockers are in desperate need of upgrading, at least half of them don’t work.
Also the showers run extremely hot with no control over the temperature

1 March 2023
Unprompted review
PureGym UK - Bournemouth the Triangle logo

Reply from PureGym UK - Bournemouth the Triangle

Hi Paul. Thanks for taking the time to leave this review, we are happy to see this is 4 stars. We always appreciate and take on board member feedback.

We are always looking to make improvements to give our members the very best! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.

Thanks, PureGym.

Rated 4 out of 5 stars

I really like the gym because it has…

I really like the gym because it has most of the devices needed. But, I think it needs the following;
- Boxing bags.
- Karate accessories with a fee.
The bathrooms needs some work as well.
Overall, very good gym worth every penny 💪.

18 February 2023
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Reply from PureGym UK - Bournemouth the Triangle

Hi Dheyaa. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

We are always looking to make improvements to give our members the very best! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 3 out of 5 stars

internet connection

Just few tv on, no music, problems to connect with wifi.Still good classes from Gary

16 February 2023
PureGym UK - Bournemouth the Triangle logo

Reply from PureGym UK - Bournemouth the Triangle

Hi Aurelie. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We are always looking to make improvements to give our members the very best! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.

Thanks, PureGym.

Rated 5 out of 5 stars

I love the accessibility and ease of…

I love the accessibility and ease of signing up.
Also, the app is great!!

18 February 2023
PureGym UK - Bournemouth the Triangle logo

Reply from PureGym UK - Bournemouth the Triangle

Hi Abel. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars
PureGym UK - Bournemouth the Triangle logo

Reply from PureGym UK - Bournemouth the Triangle

Hi Jideofor. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 4 out of 5 stars

All in I'm happy with the gym as a…

All in I'm happy with the gym as a whole, however the equipment needs updating, most of it has been in place since my first day, almost 9 years, so an upgrade is needed especially with what other local gyms have.

17 December 2022
PureGym UK - Bournemouth the Triangle logo

Reply from PureGym UK - Bournemouth the Triangle

Hi Mike. Thanks for taking the time to leave this review, we are happy to see this is 4 stars. We always appreciate and take on board member feedback.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. If you have any specific suggestions then we would advise passing these on to the Gym Manager or leaving these in the feedback box which is regularly reviewed.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym.

Rated 3 out of 5 stars

Needs a shake up

Let’s get the equipment, replaced, it’s old and seen better days. Some of it is bordering on dangerous, people will get hurt. Is it cost effective to keep replacing parts!! The cardio equipment is a joke. If you’re ranking against other gyms in the area, the equipment is poor. You all keep talking about, it’s time to get it resolved.
The changing rooms!!! You know what’s wrong with them, we keep telling you. They are a disgrace. Facilities in council gyms are better.
And some members of the team, need to go on a customer relations course.
Good location though

16 December 2022
PureGym UK - Bournemouth the Triangle logo

Reply from PureGym UK - Bournemouth the Triangle

Hi Roy. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We are always looking to make improvements to give our members the very best! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.

Thanks, PureGym.

Rated 4 out of 5 stars

MAG Attachments

I like the gym, however I would like it to have some MAG attachments. MAG grip handles for Lat pulldown etc are great.

14 December 2022
Rated 4 out of 5 stars

There is not enough small dumbbells…

There is not enough small dumbbells like 6 and 8kg. Only like 3 spread across the whole gym. Can you get some more please.

7 July 2022
PureGym UK - Bournemouth the Triangle logo

Reply from PureGym UK - Bournemouth the Triangle

Hi Gabriella. Thanks for taking the time to leave this review! We are happy to see this is 4 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

We always aim to provide a broad spread of kit to cater to a range of fitness needs and meet demand as it changes through the day, getting the balance right between weights and cardio, but if you have any other/specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.

Thanks, PureGym

Rated 2 out of 5 stars
PureGym UK - Bournemouth the Triangle logo

Reply from PureGym UK - Bournemouth the Triangle

Hi. Thanks for taking the time to leave this review, we are sorry to see this is 2 stars. We always appreciate and take on board member feedback.

The classes will depend on PT availability and member demand. A full list of the classes can be found via this link - https://www.puregym.com/gyms/bournemouth/timetable/

Thanks, PureGym

Rated 3 out of 5 stars

average gym

average gym. Lockers need attention. It does what it does and im happy with that. PTs could be much more welcoming.

21 June 2022
PureGym UK - Bournemouth the Triangle logo

Reply from PureGym UK - Bournemouth the Triangle

Hi Steven. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.

Thanks, PureGym

Rated 3 out of 5 stars

Classes are too loud

It's a great gym in a great location with a good set of equipment however the volume of the class music is absolutely deafening at times. Because of this I can't go to the gym whenever I want to and have to plan around the classes which is inconvenient. I also used to love going to several classes per week but now can't consider going to them. I appreciate loud music but it really is just too loud especially when there's only a couple of people in the class!

21 June 2022
PureGym UK - Bournemouth the Triangle logo

Reply from PureGym UK - Bournemouth the Triangle

Hi Sabrina. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused.

Staff should undertake regular volume checks for the safety and comfort of our members, but if you approach the Gym Manager with more info they can look into this.

Thanks, PureGym

Rated 2 out of 5 stars

old machines

old machines, several do not work. Classes with very loud sound, impossible training with free weights without noise

13 June 2022
PureGym UK - Bournemouth the Triangle logo

Reply from PureGym UK - Bournemouth the Triangle

Hi. Thanks for taking the time to leave this review, we are sorry to see this is 2 stars. We always appreciate and take on board member feedback.

We would like to apologise for any inconvenience caused and would like to assure you that we are reviewing feedback and will ensure this is addressed in club.

Staff do undertake regular maintenance checks and work hard with our equipment providers to ensure that our equipment is fixed as soon as possible, if any should be broken. We are equally as disappointed when this happens and sometimes need to wait on engineers but will have all equipment in full working order as soon as is safely possible. If you have any concerns about equipment, please notify staff on site as soon as you can.

Thanks, PureGym

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