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Proovia Couriers Reviews 

60,674
•
TrustScore 5 out of 5

4.8

Courier Service
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Review summary

Created with AI, based on recent reviews

Considering 14,430 reviews, reviewers overwhelmingly had a great overall experience with this company, consistently noting the exceptional quality of the courier service. Customers frequently praise the helpful, polite, and friendly delivery drivers who go out of their way to carefully handle heavy or delicate items. People also appreciate the reliable punctuality, helpful tracking tools, and clear communication maintained throughout the delivery process. Some reviewers were not happy with occasional delivery delays that disrupted their schedules. A few customers additionally shared troubling experiences where items arrived damaged or experienced unexpected issues during transit. These consumers expressed considerable frustration regarding the condition of their delivered goods.

What people talk about most

Delivery service

Reviewers express great satisfaction regarding the delivery service, frequently highlighting punctual... See more

Staff

People report positive experiences with staff, frequently highlighting that drivers and delivery teams are... See more

Service

Reviewers highlight positive aspects of service, frequently praising prompt delivery, helpful drivers, and... See more

Product

Clients share positive opinions on product quality, noting that items arrive in great condition and match... See more

Customer service

Users describe positive interactions with customer service, often highlighting great communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

2 fragile extremely tall and heavy antique chimney pots collected from Norwich and delivered to Devon. Excellent communication, items wrapped in blankets and strapped in van with care. Arrived witho... See more

Rated 5 out of 5 stars

Had Alex Cioc and his colleague deliver this morning under order 1035692. Delivered first thing at the start of the window promptly and efficiently, polite and friendly and goods haven't been inspecte... See more

Rated 5 out of 5 stars

Expected arrival time was just 4 minutes late what i was told which is amazing normally other companies never on time. Delivery guys super help .They help me load my car door which they deliv... See more

Rated 5 out of 5 stars

My son arranged a shipment of his motorcycle from Doncaster to Torquay, Order No. 1042982. Delivery arrived on time on the given day. There was however a separate bag which was supposed have arrived... See more

Company details

  1. Courier Service
  2. also in
  3. Courier and Delivery Service
  4. Moving and Storage Service
  5. Moving Company
  6. Piano Moving Service
  7. Shipping Company

About Proovia Couriers

Written by the company

Proovia Couriers:
Prioritizing Customer and Employee Satisfaction.

Our journey began 8 years ago in Birmingham, with a single container, a brave man, a Sprinter van, and a dispatcher fueled by enthusiasm and a dream. Through hard work and unwavering determination, that dream gradually transformed into reality. Today, we operate from a massive warehouse and office, employing 160 dedicated staff members and utilizing over 60 vans to serve customers daily.

We specialize in courier services, focusing primarily on furniture transportation, including wardrobes, chairs, sofas, desks, tables, and sideboards. Additionally, our expert couriers are trained to handle motorcycles, pianos, and sports equipment. Proovia proudly serves local shops, auction houses, and residents, collecting and delivering items all across the UK.

Contact
Fort Dunlop Office 110B24 9FE, Birmingham, UK

Our primary commitment is to position your items exactly where you want them, without any extra charges.

We understand how crucial it is for you to have your items placed perfectly! We don't merely deliver – we ensure each item is positioned just where it needs to be!

Contact info

4.8

Excellent

TrustScore 5 out of 5

61K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(60,674)

13,984 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 4 out of 5 stars

Very happy that they carried the chest…

Very happy that they carried the chest of drawers to first floor for me as I would have probably struggled. Good comms on delivery although looks like I was right at the end of the delivery afternoon so 2 minutes inside the 4 hour window. Were a couple of dents on handles but not sure if that was before courier and it's a mid-century piece from Etsy so not perfect anyway and I think I can repair/cover it. Generally a good experience

8 October 2026
Rated 5 out of 5 stars

Fantastic courier service

Fantastic courier service. Kept me informed, gave me options, arrived exactly when they said they would. Helpful delivery guys manoeuvring large table into kitchen and looking at all the options to avoid any damage.

8 October 2026
Rated 5 out of 5 stars

An excellent service

Ordered an item of furniture and Proovia Couriers were selected by the suppliers to deliver the product. This was undoubtedly one of the best delivery experiences I have had. From the moment the suppliers placed the order with Proovia the communication with them could not be faulted. On the day of delivery I was provided with tracking information which was continually updated and was accurate. My product was delivered successfully and on time. An experience that could not be faulted.

8 October 2026
Rated 5 out of 5 stars

What a great service

What a great service. I was quite apprehensive that something would go wrong with me trying to arrange a collection and delivery but Proovia just made it so easy. Excellent communication throughout and delivered on time and with care.

7 October 2026
Rated 5 out of 5 stars

Exceptional

Sabin went above and beyond to make my delivery. I would highly recommend his services in the future. 10/10

8 October 2026
Unprompted review

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