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AIT Home Delivery UK Ltd Reviews 

253,139
•
TrustScore 4.5 out of 5

4.6

Courier and Delivery Service
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Review summary

Created with AI, based on recent reviews

Considering 61,836 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the delivery service for excellent communication, including timely updates, precise time slots, and effective tracking. Many people highlight the staff as helpful, polite, and professional, often going the extra mile to place items carefully where needed, even unpacking and removing packaging. However, some customers also noted issues with delivery and product handling, such as items being left in unsuitable locations or treated carelessly. A few other people also felt that staff were unhelpful or rude, sometimes refusing assistance, exhibiting a lack of professionalism, or facing language barriers. Additionally, some experienced problems with delivery reliability, including early or late arrivals, and last-minute cancellations.

What people talk about most

Delivery service

Consumers find delivery service to be positive, with many reviewers praising the politeness, friendliness,... See more

Staff

People report positive experiences with staff, frequently highlighting their politeness, friendliness, and... See more

Service

Reviewers highlight positive aspects of service, with many praising the excellent service from start to... See more

Product

Clients share ambiguous opinions on product, with some reviewers expressing satisfaction with items arriving... See more

Customer service

Customers had ambiguous experiences with customer service, with some expressing appreciation for the help... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service. Second experience with this company and both times have been very good. Comms ref delivery time - emails and texts giving a 2 hour slot. Phone call 30 mins before arrival. Very help... See more

Company replied

Rated 5 out of 5 stars

I have already given a review about AIT and its staff and quite honestly I don't know how I can praise them any higher because my 2 deliveries were only 2 weeks apart and as both were expertly carri... See more

Company replied

Rated 5 out of 5 stars

Great communication throughout. Night before I was sent a 2 hour delivery window, then the driver rang me 1 hour before arrival then again when they were outside my house. This was a swap of a faulty... See more

Company replied

Rated 5 out of 5 stars

Had a pair of sofas delivered, driver kept me well informed of potential delivery time. Unpacked, delivered and took all rubbish away. Both guys very polite and professional. Wouldn’t hesitate to use... See more

Company replied

Company details

  1. Courier and Delivery Service

Written by the company

AIT Home Delivery is the UK's leading 2 person white glove delivery service company offering premium home and next-day delivery across the UK. At AIT, our ethos has always been centred around ensuring that the customer is permanently top of mind across every stage of the delivery process – right from when an order is placed through to the final point of delivery.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

253K reviews

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4.6

All reviews

(253,139)

60,878 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Guys were great

Guys were great. Checked the appliance and helped me move the old appliance. Comms beforehand to check we were ready

25 July 2026
Rated 5 out of 5 stars

Excellent delivery service

We were given comprehensive notifications of the delivery date and time, and even received a personal phone call 30 minutes before arrival.

The mattress was carried upstairs in our house and put in place on the bed.

24 July 2026
Unprompted review
Rated 3 out of 5 stars

Just delivery drivers!

This chair came from Argos, the delivery men just dumped it in the lounge, still in it's cardboard box. Asked if they unwrapped it and put it together, but no they were in a hurry and in and out in 1 minute.

24 July 2026
Unprompted review

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