Good efficient delivery service. Good communication about delivery window etc. Although on the day of delivery they gave a time slot but actually came 2 hrs earlier- not a problem as we were in but c... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
They were extremely helpful on delivering our item and with some local guidance were able to still deliver the item even with road closures! The staff on the phone were able to relay the informatio... See more
Company replied
Excellent! My first experience with AIT Home Delivery & the communication between us was clear & efficient. Danny, the driver was brilliant! He had read all my instructions & carried them out imp... See more
Company replied
All round excellent service from ordering to delivery. We were updated as to status from the outset and the item was delivered installed etc without any issues. Thanks very much Andre. Would use... See more
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Company details
Written by the company
AIT Home Delivery is the UK's leading 2 person white glove delivery service company offering premium home and next-day delivery across the UK. At AIT, our ethos has always been centred around ensuring that the customer is permanently top of mind across every stage of the delivery process – right from when an order is placed through to the final point of delivery.
Contact info
Head Office - Unit 22 Lodge Way, Lodge Farm Industrial Estate, NN5 7US, Northampton, United Kingdom
- 01604 215 000
- customerservice.AITHD@aitworldwide.com
- aithomedelivery.com/en-gb
4.6
Excellent
246K reviews
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Consistently Late & Poor Comms
Consistently significantly late and never call ahead to either say they are late or with enough time to rearrange. My worst courier experience in years
11 June 2026
Unprompted review
Great communication throughout and…
Great communication throughout and delivered on time
10 June 2026
Delivery was on time the driver was…
Delivery was on time the driver was helpful and polite
7 June 2026
Double divan bed
They took the bed to the bedroom so i didnt have 2 struggle getting it upstairs
10 June 2026
The delivery guys were brilliant
The delivery guys were brilliant. Nothing was too much hassle. They were both very polite and chatty. They made the delivery totally seamless. They are both a credit to your company.
10 June 2026
A 3RD ATTEMPT...AND THEY STILL FAILED TO DELIVER... TRULY UNBELIEVABLE
Bristol/Gloucestershire area. Our new Sealy bed base SHOULD have been delivered on Friday 29 May by AIT (Sealy's chosen delivery providers). Today is 11 June and still AIT haven't delivered it....after 3 no shows! Yes, they just don't bother to turn up. Their 3rd 'no show' was last Friday 5 June. We've been in contact with Sealy customer services who described AIT's service to us as "embarrassing". There's never any phone call from AIT on the day itself...just an email the day before confirming the date they should be delivering...then they just don't turn up!!! AIT don't even bother to call you as a basic courtesy to say they can't deliver. You have to make all the effort to chase them. We are fed up with them and have lost all confidence that they will ever deliver our bed base to us. What a completely useless 'delivery' company. We've had to we reorder another bed base via Sealy. Its being delivered to us by another company. AIT...we will never, ever use your appalling delivery service again. If you live in Bristol/Gloucestershire areas, please save yourself the stress, inconvenience and time wasted... please don't use AIT.
5 June 2026
Unprompted review
Courteous and on time.
Delivery was on time and I was phoned about 30mins before delivery to say they were on their way. Two person team and the item was placed inside where I wanted it.
10 June 2026
Excellent all round
Excellent all round - communication, packaging (bulky item), driver, delivered on time.
10 June 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Friendly delivery staff.
9 June 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive feedback on your delivery experience. We are pleased to hear that you found our delivery staff friendly and approachable. It is always encouraging to know when our team creates a welcoming and pleasant experience, and we appreciate you taking the time to share your feedback.
A Good Delivery Company
Quality dlivery with lots of monitoring and notification. Products arrived in excellent condition, though one box had a rattle of a loose item, which I think was poor packaging rather than any delivery concern.
3 May 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive feedback on your delivery experience. We are pleased to hear that the process was well monitored with regular updates and notifications, and that your items arrived in excellent condition. We appreciate you noting the issue with the loose item in one box, and we are glad that overall the delivery met your expectations. Your feedback is valued and helps us maintain a high standard of service.
Drop and run?
Delivery arrived within the promised time slot.
Indication on pre-delivery information suggests a two person delivery.
Large heavy box was placed in our porch but doorbell was not used.
Consequently my wife and I (78 year olds) had to move the box containing a heavy double mattress upstairs.
9 June 2026
Unprompted review
Reply from AIT Home Delivery UK Ltd
Thank you for your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. Please reach out to our complaints team with more details and the contents of your review so we can address your concerns and provide assistance. Your satisfaction is important to us, and we appreciate the opportunity to make things right.
Great service
Great service, picked my delivery day, kept updated all day of where the driver was, and at what drop he was on arrived right on time excellent
Thanks for responding to my review.
As we all buy online these days, we do rely on the delivery service, if it were possible to to select what provider you wanted I would highly recommend AIT
Well done you got it right
9 June 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive feedback on your delivery experience. We are very pleased to hear that you found the service easy to arrange with your preferred delivery day and that the live updates kept you well informed throughout the process. It is great to know your delivery arrived right on time and met your expectations. We truly appreciate you taking the time to share your experience.
All good good
10 June 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
the best
You are the best, most jolly delivery driver ever! Your happiness was contagious and you made my day. Well done, and don't stop being happy!
9 June 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your wonderful feedback on your delivery experience. We are delighted to hear that our driver made such a positive and memorable impression with their friendly and cheerful approach. It is fantastic to know their attitude brightened your day and reflected the standard of service we aim to provide. We truly appreciate you taking the time to share such kind comments.
Unlike all other courier firms I've had…
Unlike all other courier firms I've had experience of AIT sent email and text notifications every step of the way, plus had a narrower window time for the delivery and delivered only a few minutes after the earliest time. That's so much more useful than being given a 12 hour window such as between 08:00 & 20:00.
9 June 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive feedback on your delivery experience. We are delighted to hear that the regular email and text updates, along with the narrower delivery time window, made the process more convenient and predictable for you. It is especially great to know that your delivery arrived right at the start of the scheduled window. Your comments are truly appreciated and highlight the level of service we aim to provide.
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