Good efficient delivery service. Good communication about delivery window etc. Although on the day of delivery they gave a time slot but actually came 2 hrs earlier- not a problem as we were in but c... See more
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AIT Home Delivery is the UK's leading 2 person white glove delivery service company offering premium home and next-day delivery across the UK. At AIT, our ethos has always been centred around ensuring that the customer is permanently top of mind across every stage of the delivery process – right from when an order is placed through to the final point of delivery.
Head Office - Unit 22 Lodge Way, Lodge Farm Industrial Estate, NN5 7US, Northampton, United Kingdom
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Consistently significantly late and never call ahead to either say they are late or with enough time to rearrange. My worst courier experience in years
Great communication throughout and delivered on time
Delivery was on time the driver was helpful and polite
They took the bed to the bedroom so i didnt have 2 struggle getting it upstairs
The delivery guys were brilliant. Nothing was too much hassle. They were both very polite and chatty. They made the delivery totally seamless. They are both a credit to your company.
Bristol/Gloucestershire area. Our new Sealy bed base SHOULD have been delivered on Friday 29 May by AIT (Sealy's chosen delivery providers). Today is 11 June and still AIT haven't delivered it....after 3 no shows! Yes, they just don't bother to turn up. Their 3rd 'no show' was last Friday 5 June. We've been in contact with Sealy customer services who described AIT's service to us as "embarrassing". There's never any phone call from AIT on the day itself...just an email the day before confirming the date they should be delivering...then they just don't turn up!!! AIT don't even bother to call you as a basic courtesy to say they can't deliver. You have to make all the effort to chase them. We are fed up with them and have lost all confidence that they will ever deliver our bed base to us. What a completely useless 'delivery' company. We've had to we reorder another bed base via Sealy. Its being delivered to us by another company. AIT...we will never, ever use your appalling delivery service again. If you live in Bristol/Gloucestershire areas, please save yourself the stress, inconvenience and time wasted... please don't use AIT.
Delivery was on time and I was phoned about 30mins before delivery to say they were on their way. Two person team and the item was placed inside where I wanted it.
Excellent all round - communication, packaging (bulky item), driver, delivered on time.
Quality dlivery with lots of monitoring and notification. Products arrived in excellent condition, though one box had a rattle of a loose item, which I think was poor packaging rather than any delivery concern.

Reply from AIT Home Delivery UK Ltd
Delivery arrived within the promised time slot.
Indication on pre-delivery information suggests a two person delivery.
Large heavy box was placed in our porch but doorbell was not used.
Consequently my wife and I (78 year olds) had to move the box containing a heavy double mattress upstairs.

Reply from AIT Home Delivery UK Ltd
Great service, picked my delivery day, kept updated all day of where the driver was, and at what drop he was on arrived right on time excellent
Thanks for responding to my review.
As we all buy online these days, we do rely on the delivery service, if it were possible to to select what provider you wanted I would highly recommend AIT
Well done you got it right

Reply from AIT Home Delivery UK Ltd
You are the best, most jolly delivery driver ever! Your happiness was contagious and you made my day. Well done, and don't stop being happy!

Reply from AIT Home Delivery UK Ltd
Unlike all other courier firms I've had experience of AIT sent email and text notifications every step of the way, plus had a narrower window time for the delivery and delivered only a few minutes after the earliest time. That's so much more useful than being given a 12 hour window such as between 08:00 & 20:00.

Reply from AIT Home Delivery UK Ltd
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