AIT Home Delivery UK Ltd Reviews 

260,892
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 60,247 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated delivery team for being exceptionally helpful, polite, and communicative throughout the entire shipping process from start to finish. Consumers truly appreciate having clear live tracking updates, accurate time frames, and efficient service when bulky items are safely brought directly inside their rooms. However, some reviewers were not happy with unexpected schedule delays, very late arrivals, or occasional communication difficulties experienced on delivery day. A few other people also felt that certain staff members lacked willingness to assist properly during the delivery process.

What people talk about most

Delivery service

People report positive experiences with delivery service, highlighting excellent communication and... See more

Staff

Customers had positive experiences with staff, frequently describing the delivery team as polite, friendly,... See more

Service

Reviewers mention positive feedback about service, noting it was truly exceptional and on time. Consumers... See more

Product

Clients share ambiguous opinions on product, with some reviewers noting that items like mattresses and... See more

Customer service

Customers consistently note ambiguous experiences with customer service, reflecting a wide range of opinions.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Delivery guys were very curtious and helpful. Respectful of property . Took rubbish away too. Couch is very comfy and easy to put together. Back pieces came separately so came in door easily once rem... See more

Company replied

Rated 5 out of 5 stars

Excellent communication throughout. My goods came from John Pye, and within minutes of paying AIT had emailed to arrange the delivery. I was kept up date in the week prior to delivery and as advised... See more

Company replied

Rated 5 out of 5 stars

Excellent service. Good tracking communication. Arrived in the time frame. Called 45 minutes before arrival. Both chaps removed their shoes, even though I said they didn't need to. Delivered mattr... See more

Company replied

Rated 5 out of 5 stars

Excellent delivery service. Provided an estimated time of delivery, a link for live delivery tracking, and a phone call before arriving. Even was away from the property but called the driver to let th... See more

Company replied


Company details

  1. Courier and Delivery Service

Written by the company

AIT Home Delivery is the UK's leading 2 person white glove delivery service company offering premium home and next-day delivery across the UK. At AIT, our ethos has always been centred around ensuring that the customer is permanently top of mind across every stage of the delivery process – right from when an order is placed through to the final point of delivery.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

261K reviews

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4.6

All reviews

(260,892)

58,058 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Delivery was on time and accurate

Delivery was on time and accurate, but......
While submitting my order I made it clear that the delivery agent needed to call the delivery address telephone number and that texts should go to that number. I asked the agent to confirm that this would happen. It didn't. The driver rang me 3 times despite me giving him the correct number

15 September 2026
Unprompted review
Rated 2 out of 5 stars

One of the delivery guys was more…

One of the delivery guys was more interested what we had in the house, eyeing everything up and asking if he could have the old tv. Once he saw a photo of me in police uniform he stopped and went quiet, did his job unpacking the new tv then left. Dodgy fooker.

14 September 2026
Unprompted review
Rated 4 out of 5 stars

Delivery fine, loading backward.

Delivery was fine and is now installed and working perfectly. Hope someone tells the people loading the van what order things are to be delivered in in the future, so the guys driving don't have to unload half the van.

9 September 2026
Rated 5 out of 5 stars

Great delivery

Great delivery. Prompt, efficient and friendly. They moved all the heavy appliances inside. Thank you very much!

14 September 2026
Unprompted review
Rated 3 out of 5 stars

Samsung American Fridge Freezer delivery

Hi, we appreciated all the communication about the delivery and regard to our instructions. The fridge freezer was left where I requested it but I was surprised to find that it had not been unpackaged. In addition one of our travertine floor tiles has been quite badly scratched and will need some work doing to restore the sealed finish. The delivery team were polite, friendly and concerned about causing any damage. It wasn’t until after they had left that my wife noticed damage to the floor.

14 September 2026
Rated 5 out of 5 stars

Great Team Work.

The 2 delivery men turned up on time. They were pleasant and courteous. They covered their shoes when in the house. The were careful not to touch the walls with the bed as they took it upstairs. They swiftly and competently built up the bed. Great work. Thank you.

15 September 2026
Unprompted review
Rated 2 out of 5 stars

Paid money to set up in the room and…

Paid money to set up in the room and take away old fridge freezer never setup the new fridge freezer left it to a disabled person to have to lie on the floor to adjust the feet to stop the fridge freezer rocking but the lads did take the packing away as well but had paid money to have it setup

15 September 2026
Unprompted review
Rated 5 out of 5 stars

A very good experience,great…

A very good experience,great website,good communication and a delivery service that was consistent with the great customer service delivered by this company.I would definitely recommend this company

15 September 2026
Unprompted review
Rated 5 out of 5 stars

The delivery staff were flexible

The delivery staff were flexible, courteous and only too happy to place some items inside and others outside. Kept me very well informed of delivery window both on the day of delivery and the day before as promised.

15 September 2026
Unprompted review

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