AIT Home Delivery UK Ltd Reviews 

256,066
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 61,108 reviews, reviewers overwhelmingly had a great experience with this company, frequently mentioning seamless processes and reliability. Customers consistently praise the delivery service for being entirely punctual, providing clear tracking communication, and ensuring smooth operations from start to finish. Reviewers also appreciate the staff, describing the delivery teams as exceptionally polite, deeply respectful of private property, and extremely helpful when positioning heavy items inside residences. However, some customers also noted issues with occasional delivery delays, missed schedules, or unexpected communication breakdowns during the delivery process. Some people also felt that difficulties regarding installation errors, damaged items upon arrival, or unprofessional behavior from certain staff members affected their satisfaction.

What people talk about most

Delivery service

Consumers find delivery_service to be positive, highlighting prompt arrivals and great communication prior to... See more

Staff

People report positive experiences with staff, frequently describing the delivery teams as prompt, polite,... See more

Service

Clients share positive opinions on service, noting that delivery teams are punctual, professional, and... See more

Product

Reviewers share mixed feedback regarding the product, with some expressing deep disappointment over damaged... See more

Customer service

Customers had ambiguous experiences with customer service, reflecting a split in satisfaction levels. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was kept updated all the way through the delivery, from the day delivery would take place to a two hour time slot the night before, the driver then called when he was actually on the way to my hou... See more

Company replied

Rated 5 out of 5 stars

I bought a mattress from an online company. The first time was an appalling experience and the delivery drivers weren't any better! However, I thought I'd give it a second go and... See more

Company replied

Rated 5 out of 5 stars

Polite, courteous, respectful. Called when they said they would, arrived on time, checked location for delivery. Mindful to check about shoes in the house. All in all a very good experience for me.... See more

Company replied

Rated 5 out of 5 stars

Amazing company, they manage deliver my heavy open mattress on first floor with hard access. Message with time slot, contact 30-45 minutes before they will be at my address . Everything really good

Company replied


Company details

  1. Courier and Delivery Service

Written by the company

AIT Home Delivery is the UK's leading 2 person white glove delivery service company offering premium home and next-day delivery across the UK. At AIT, our ethos has always been centred around ensuring that the customer is permanently top of mind across every stage of the delivery process – right from when an order is placed through to the final point of delivery.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

256K reviews

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4.6

All reviews

(256,066)

58,131 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Sofa village and delivery service team

Our experience with sofa village was excellent from start to finish, the goods arrived within 2 days of ordering and good quality sofa and armchairs, the delivery team kept us informed and delivery was easy to track and the delivery team were helpful and polite.

13 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Prompt delivery, regular updates so you know what's going on at all times. Impressive delivery times scheduled to make my day much easier to navigate. Both lads were polite and very helpful in delivering a heavy treadmill straight into the house. Thanks all round. Normally its to much faff to write reviews but these guys deserved a fair review. As I say excellent service.

13 August 2026
Unprompted review
Rated 3 out of 5 stars

Item good, delivery meh

The item took 4 or 5 days to arrive, looks good but haven't fitted it yet. It would have been better if the package had at least been left outside the front door rather than on the driveway but I guess they're in a rush.

14 August 2026
Rated 1 out of 5 stars

Many boxes damaged

Many boxes damaged. Fit critical boxes which would have been loaded last onto the van (according to Wickes) was a complete mystery to the driver.

13 August 2026
Rated 5 out of 5 stars

Reliable service

Kept up to date with delivery time.
Sofa installed and advice given as to how it worked.
Excellent and efficient service for me again.

13 August 2026
Unprompted review
Rated 5 out of 5 stars

Great service, super helpful

On time, we were called with approximate time of arrival on the day.
Polite & helpful put item where we wanted it and explained any issues or we needed to return there was no worries.
Couldn’t ask for more

13 August 2026
Rated 5 out of 5 stars

All good.

Delivery on time,good communication throughout, cheerful and helpful delivery drivers .
All good, no complaints.
Barbara

13 August 2026
Unprompted review
Rated 1 out of 5 stars

Crashes in to cars in the street and…

Crashes in to cars in the street and drives off.

13 August 2026
AIT Home Delivery UK Ltd logo

Reply from AIT Home Delivery UK Ltd

Thank you for your feedback. We're sorry to hear about the concerns you have raised.

I can see that you have provided your order details. A member of our customer care team will reach out to you soon to discuss the incident in more detail and investigate the matter thoroughly.

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