I could not fault the entire delivery process. My car port was delivered within the given time frame and I received the promised phone call from the driver about half an hour prior to arrival. Driver... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellent delivery service! They arrived early, were easy to track, rang to confirm estimated time. Very helpfully unpacked and took packaging away as arranged. Carried furniture into the garden f... See more
Company replied
Excellent delivery service from Nav and Shaan! Really pleased with the service. Nav and Shaan kept us updated throughout, letting us know where they were and when to expect the delivery. They... See more
Company replied
I was worried as I hadn’t used this company before but I needn’t have been. Very efficient and professional delivery of the mattress I ordered. The two young gentlemen who delivered my order could not... See more
Company replied
Company details
Written by the company
AIT Home Delivery is the UK's leading 2 person white glove delivery service company offering premium home and next-day delivery across the UK. At AIT, our ethos has always been centred around ensuring that the customer is permanently top of mind across every stage of the delivery process – right from when an order is placed through to the final point of delivery.
Contact info
Head Office - Unit 22 Lodge Way, Lodge Farm Industrial Estate, NN5 7US, Northampton, United Kingdom
- 01604 215 000
- customerservice.AITHD@aitworldwide.com
- aithomedelivery.com/en-gb
4.6
Excellent
257K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review. We're delighted to hear that your delivery was good and efficient, and that our staff was polite. We appreciate your feedback and are pleased you had a positive experience.
Quick and Nice delivery.
16 August 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're delighted to hear that your delivery was both quick and pleasant. Providing an efficient and customer-focused service is something our team strives for every day.
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback. We're delighted to hear that you found our updates helpful and that our deliverers were friendly. We appreciate you taking the time to share your experience.
The delivery man was fantastic I…
The delivery man was fantastic I couldn't fault him, fantastic service
16 August 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're delighted to hear that our delivery team provided such fantastic service. It's wonderful to know that we made such a positive impression.
Very helpful guys making the delivery
16 August 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're delighted to hear that our delivery team was very helpful. Providing excellent customer service is something we take great pride in.
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your experience. We're very pleased to hear you're satisfied with our quick service and that everything went smoothly. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
Very good delivery people
Very good delivery people, very helpful and delivered the items straight to the door with care.
Followed every request made beforehand on the app.
16 August 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your wonderful review and for taking the time to share your experience. We are delighted to hear that our delivery team was very helpful and delivered your items straight to the door with care. It's especially rewarding to know that all your requests made beforehand on the app were followed. Your kind comments are greatly appreciated and will be shared with the team.
The delivery guy went above and beyond…
The delivery guy went above and beyond to accommodate for the delivery, really pleased, thank you again 🙂. We have 2 doors to the property and one of them is not used but looks like a front door. When I asked to move the item to the other door, he kindly did that so very grateful for that, it was a heavy box too.
16 August 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and for highlighting the excellent service you received. We are delighted to hear that our delivery team went above and beyond to accommodate your request, especially with a heavy item. Your kind words are greatly appreciated and will be shared with the team.
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're delighted to hear that your delivery was completed without any hassle and that everything went smoothly from start to finish. Providing a straightforward, reliable, and efficient service is something we strive for every day, so it's wonderful to know that your experience met your expectations. We truly appreciate you taking the time to share your kind comments and are pleased that you were satisfied with the service provided.
Delivered on time with care
16 August 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and for taking the time to share your feedback. We are delighted to hear that your delivery arrived on time and that your item was handled with care throughout the process.
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're delighted to hear that you were kept updated right up to delivery. Providing clear communication is a key priority for our team.
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're delighted to hear that you found the process quick, easy, and friendly from start to finish. Providing efficient deliveries alongside excellent customer service is something we take great pride in, so it's wonderful to know that our team made such a positive impression.
We truly appreciate your kind comments and are pleased that you were very happy with the service you received. Feedback like yours motivates our team to continue delivering a reliable and customer-focused experience. Thank you for taking the time to share your review.
Good quick delivery and helpful and…
Good quick delivery and helpful and friendly driver.
16 August 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're delighted to hear that you found the process quick, easy, and friendly from start to finish. Providing efficient deliveries alongside excellent customer service is something we take great pride in, so it's wonderful to know that our team made such a positive impression.
We truly appreciate your kind comments and are pleased that you were very happy with the service you received. Feedback like yours motivates our team to continue delivering a reliable and customer-focused experience. Thank you for taking the time to share your review.
I had to go and find the drivers as…
I had to go and find the drivers as they were lost and were arguing with some of my neighbours and when they turned up they were a bit rude and couldn’t understand what I was saying
16 August 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your review. We're sorry to hear about your experience.
We understand how frustrating it must have been to have to locate the delivery crew yourself, particularly when they were having difficulty finding the address. We are also concerned to hear your comments regarding their interaction with neighbours and that you found the team to be rude and difficult to communicate with upon arrival.
Please accept our sincere apologies for the inconvenience and disappointment caused. This is not the level of service we aim to provide, and your feedback will be raised with the relevant teams so that the circumstances surrounding this delivery can be reviewed and addressed.
Thank you for taking the time to share your experience with us.
Excellent communication
Received a text night before and morning if delivery, driver phoned 30 mins ahead was polite and on time. Mattress is as advertised. All in all an excellent service.
15 August 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're delighted to hear that the updates you received the evening before and on the day of delivery helped keep you well informed throughout the process. It's also wonderful to know that the driver's call approximately 30 minutes before arrival was helpful and that the delivery was completed on time with a polite and professional approach.
We're especially pleased to hear that the mattress met your expectations and was exactly as advertised. Providing reliable deliveries, clear communication, and excellent customer service are key priorities for us, so it's rewarding to know that these aspects combined to create such a positive experience. We truly appreciate you taking the time to share your kind comments and are delighted that you considered the overall service excellent.
The Delivery man called ahead and gave…
The Delivery man called ahead and gave me a time when they would be arriving. They were on time, very Professional and polite. Excellent service.
15 August 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your wonderful review! We are delighted to hear that our delivery team called ahead and arrived on time. It's especially rewarding to know that you found them professional and polite, and that you received excellent service.
I was sleeping it was early
I was sleeping it was early, they were persistent, I'm glad they woke me, would of been gutted if I missed the delivery 👍
16 August 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're pleased to hear that our team made sure you didn't miss your delivery and that their persistence was appreciated. We understand how disappointing it can be to miss an expected delivery, so it's great to know that their efforts helped ensure everything went smoothly.
Providing a reliable and customer-focused service is always our goal, and we're delighted that the delivery was successfully completed. We truly appreciate you taking the time to share your experience and your kind sense of humour. Thank you for your feedback and support.
Late Delivery
Delivery took place about 90 minutes after the latest scheduled delivery time which I had been given. No explanation fir the delay, or an apology from the delivery team. Otherwise fine.
15 August 2026
Reply from AIT Home Delivery UK Ltd
Thank you for taking the time to share your feedback. We're pleased to hear that the delivery was completed successfully and that the overall experience was satisfactory.
However, we're sorry to learn that your delivery arrived approximately 90 minutes later than the latest scheduled time provided. We understand how important accurate delivery windows are when planning your day, and we appreciate that delays can be frustrating, particularly when no explanation or apology is given. This is not the level of communication we aim to provide.
Your comments are valuable to us and help highlight areas where we can improve both our punctuality and customer communication. Thank you again for sharing your experience, and we're glad that, despite the delay, the remainder of the delivery met your expectations.
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service and that we delivered as promised. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.