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Proovia Couriers Reviews 

60,750
•
TrustScore 5 out of 5

4.8

Courier Service
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Review summary

Created with AI, based on recent reviews

Evaluating 14,418 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the delivery staff for being exceptionally punctual, incredibly polite, and handling heavy or delicate furniture items with extreme care. Many consumers also appreciate the clear communication, accurate tracking information, and proactive updates provided throughout the entire shipping journey from start to finish. Some reviewers were not happy with occasional delivery problems, mentioning that valuable goods unfortunately arrived broken or severely damaged during transit. A few other people also felt that communication broke down completely, leaving them with unhelpful responses when trying to resolve these serious issues.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, highlighting punctual arrivals and... See more

Service

People report positive experiences with service, noting that delivery teams are friendly, polite, and... See more

Product

Reviewers mention positive feedback about product, noting that items arrive successfully, undamaged, and... See more

Customer service

Users describe positive interactions with customer service, expressing appreciation for polite staff who keep... See more

Reviews shaping this summary

Rated 5 out of 5 stars

In a world of terrible couriers these guys were great. Kept me informed, good tracking information, on time and pleasant. Recently had DHL and FedEx both give me incorrect information and then tell me... See more

Rated 5 out of 5 stars

At 84 I am long retired after over 40 years in the antique furniture business so consider I know how to handle valuable pieces of furniture. First time I have dealt with your company but everythin... See more

Rated 5 out of 5 stars

I accept the journey was long together with heavy traffic. Knowing that the driver was Romanian and his mate as well, I greeted them in Romanian much to their surprise. They were extremely polite a... See more

Rated 5 out of 5 stars

Couriers delivered two bedside cabinets which were well wrapped up. No issues parking and delivered well within time slot given so well pleased. Driver and fellow deliverer were helpful and polite. T... See more

Company details

  1. Courier Service
  2. also in
  3. Courier and Delivery Service
  4. Moving and Storage Service
  5. Moving Company
  6. Piano Moving Service
  7. Shipping Company

About Proovia Couriers

Written by the company

Proovia Couriers:
Prioritizing Customer and Employee Satisfaction.

Our journey began 8 years ago in Birmingham, with a single container, a brave man, a Sprinter van, and a dispatcher fueled by enthusiasm and a dream. Through hard work and unwavering determination, that dream gradually transformed into reality. Today, we operate from a massive warehouse and office, employing 160 dedicated staff members and utilizing over 60 vans to serve customers daily.

We specialize in courier services, focusing primarily on furniture transportation, including wardrobes, chairs, sofas, desks, tables, and sideboards. Additionally, our expert couriers are trained to handle motorcycles, pianos, and sports equipment. Proovia proudly serves local shops, auction houses, and residents, collecting and delivering items all across the UK.

Contact
Fort Dunlop Office 110B24 9FE, Birmingham, UK

Our primary commitment is to position your items exactly where you want them, without any extra charges.

We understand how crucial it is for you to have your items placed perfectly! We don't merely deliver – we ensure each item is positioned just where it needs to be!

Contact info

4.8

Excellent

TrustScore 5 out of 5

61K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(60,750)

14,078 reviews in the last 12 months

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Rated 5 out of 5 stars

Margelu Sabin Viorel provided an…

Margelu Sabin Viorel provided an excellent courier service. He was professional, reliable, punctual, and friendly throughout the delivery process. Everything went smoothly, and I was very satisfied with the service. Highly recommended!

15 October 2026
Unprompted review
Rated 5 out of 5 stars

Catalin Bostan

Catalin Bostan, the delivery driver and his colleague gave me regular updates on when the delivery was due and when they arrived delivered to the room of my choice. They were polite and friendly. A very good delivery service

15 October 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience, delivered quickly and with ease. driver was very nice and helpful. phoned to let me know he was going to arrived soon. Shout out Sami (i think)

15 October 2026
Unprompted review
Rated 1 out of 5 stars

Collected an immaculate Vespa and delivered it to me completely battered.

I arranged for them to pick up a scooter i purchased on Ebay and for it to be delivered to me with enhanced delivery insurance taken as a precaution

They collected a bike in immaculate condition and delivered it to me severely damaged and battered, including:
Smashed tail light.
Scratched paintwork on both the left and right side.
Smashed right rear cowling
Cracked beading on the front.

The delivery guys thought it was all rather amusing when I showed them and spoke limited to no english.

Attempting to correspond with the claims team is proving challenging at best and i have had to escalate it further with trading standards.

Avoid them like the plague.

9 October 2026
Unprompted review

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