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Proovia Couriers Reviews 57,774

•
TrustScore 5 out of 5

4.8

Courier Service
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Review summary

Created with AI, based on recent reviews

Considering 15,285 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the delivery service, highlighting the thoughtfulness, consideration, and friendliness of the delivery workers. Many people appreciate the efficiency and politeness of the staff, who often go above and beyond to place heavy items where requested. The communication throughout the shipping process is frequently mentioned as excellent, with timely updates and accurate tracking information. However, some customers also noted issues with product handling, with items arriving damaged or being handled carelessly during transit. There were also instances where delivery drivers refused to perform services that customers had paid for, such as carrying furniture upstairs, or where deliveries were delayed without notification.

What people talk about most

Delivery service

People report positive experiences with delivery service, highlighting the efficiency and friendliness of the... See more

Staff

Reviewers mention positive feedback about staff, consistently praising their politeness, friendliness, and... See more

Service

Customers had positive experiences with service, frequently highlighting excellent communication, efficiency,... See more

Product

Consumers find product experiences to be ambiguous, with many reporting items arriving in excellent... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting excellent and easy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very smooth and easy process to arrange Good: -Easy to arrange -Reasonable Price -Easy to communicate with -Delivery workers were very thoughtful, considerate and friendly. Constructive c... See more

Rated 5 out of 5 stars

I can't praise the delivery guys enough. They were perfect. After a terrible experience with another delivery service, your company made me so happy They arrived on time, polite, efficient. They d... See more

Rated 5 out of 5 stars

Ive used these guys for some jobs before and they've always been top notch! They are always within the time slot they have allocated (if anything often right at the beginning of the slot!) they are po... See more

Rated 5 out of 5 stars

Perfectly on time, fantastically packaged. Super friendly and helpful delivery staff who carried the item to the correct place without any hesitance. I also loved the live updates of how far they were... See more

Company details

  1. Courier Service
  2. Courier and Delivery Service
  3. Moving and Storage Service
  4. Moving Company
  5. Piano Moving Service
  6. Shipping Company

About Proovia Couriers

Written by the company

Proovia Couriers:
Prioritizing Customer and Employee Satisfaction.

Our journey began 8 years ago in Birmingham, with a single container, a brave man, a Sprinter van, and a dispatcher fueled by enthusiasm and a dream. Through hard work and unwavering determination, that dream gradually transformed into reality. Today, we operate from a massive warehouse and office, employing 160 dedicated staff members and utilizing over 60 vans to serve customers daily.

We specialize in courier services, focusing primarily on furniture transportation, including wardrobes, chairs, sofas, desks, tables, and sideboards. Additionally, our expert couriers are trained to handle motorcycles, pianos, and sports equipment. Proovia proudly serves local shops, auction houses, and residents, collecting and delivering items all across the UK.

Contact
Fort Dunlop Office 110B24 9FE, Birmingham, UK

Our primary commitment is to position your items exactly where you want them, without any extra charges.

We understand how crucial it is for you to have your items placed perfectly! We don't merely deliver – we ensure each item is positioned just where it needs to be!

Contact info

4.8

Excellent

TrustScore 5 out of 5

58K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Good communication at all stages

Good communication at all stages. Item was both heavy and fragile so I had some concerns but I need not have worried. Delivery guy phoned me when they were 5 minutes away. The lane I live in is very narrow but the driver did a great job of getting down here and then reversing all the way back up. Both guys were very friendly and cheerful. Pleasure to deal with. I would be very happy to deal with this company again.

10 June 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic delivery experience

Fantastic delivery experience today. I was kept well informed about when the delivery would be. The delivery men were respectful, helpful and polite. They had several very heavy pieces of furniture to deliver and they did it with care. Couldn’t have asked for a better experience.

10 June 2026
Rated 5 out of 5 stars

Professional

Arrived on time, professional delivery guy. Lots of notice and kept me updated to when it would arrive.

10 June 2026
Rated 5 out of 5 stars

Great service

Great service, picked up and delivered as promised, good communication throughout and a really competitive price.

9 June 2026
Rated 1 out of 5 stars

furniture ruined and no compensation

10 June 2026
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Reply from Proovia Couriers

Hello,

We are sorry to hear about your experience.

Having reviewed our records, we are unable to see any correspondence from you with our claims department regarding the reported damage.

If the furniture arrived damaged, please contact claims@proovia.co.uk with your order details and supporting photos so that the matter can be formally reviewed and investigated.

Yours, Proovia Couriers

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