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Proovia Couriers Reviews 

60,342
•
TrustScore 5 out of 5

4.8

Courier Service
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Review summary

Created with AI, based on recent reviews

Considering 14,868 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly delivery teams for handling heavy and bulky items with great care, often placing the goods directly inside the requested rooms. Consumers genuinely appreciate the remarkably efficient and professional process, noting that valuable goods arrive safely, fully protected, and right on schedule. Some reviewers were not happy with communication barriers, explaining that certain drivers struggled with language differences, leading to noticeable difficulties during delivery. Conversely, a small portion of people felt deeply frustrated when certain valuable items arrived damaged or showed clear signs of rough handling during transit.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, noting that collection and furniture delivery were... See more

Staff

Consumers find staff to be exceptionally polite, helpful, and efficient. Reviewers frequently highlight that... See more

Service

Users describe positive interactions with service, highlighting a professional and reliable experience from... See more

Product

Clients share positive opinions on product condition, noting that items generally arrive well packed and... See more

Customer service

Customers consistently note positive experiences with customer service, praising the very good communication... See more

Reviews shaping this summary

Rated 5 out of 5 stars

2 fragile extremely tall and heavy antique chimney pots collected from Norwich and delivered to Devon. Excellent communication, items wrapped in blankets and strapped in van with care. Arrived witho... See more

Rated 5 out of 5 stars

Excellent service from Proovia. I used them to transport a set of four 21” alloy wheels with tyres, so I was obviously keen for them to be handled carefully. Everything went smoothly from collec... See more

Rated 5 out of 5 stars

The service is easy to book. It is prompt and it is efficient and reliable. Communication is very good and the tracking system is easy to keep tabs on. Proovia gave me a two hour window and arrived pr... See more

Rated 5 out of 5 stars

The two delivery drivers from Proovia were polite and helpful and did a great job at delivering heavy glazed windows to a remote location, in a timely fashion keeping me informed of their progress and... See more

Company details

  1. Courier Service
  2. Courier and Delivery Service
  3. Moving and Storage Service
  4. Moving Company
  5. Piano Moving Service
  6. Shipping Company

About Proovia Couriers

Written by the company

Proovia Couriers:
Prioritizing Customer and Employee Satisfaction.

Our journey began 8 years ago in Birmingham, with a single container, a brave man, a Sprinter van, and a dispatcher fueled by enthusiasm and a dream. Through hard work and unwavering determination, that dream gradually transformed into reality. Today, we operate from a massive warehouse and office, employing 160 dedicated staff members and utilizing over 60 vans to serve customers daily.

We specialize in courier services, focusing primarily on furniture transportation, including wardrobes, chairs, sofas, desks, tables, and sideboards. Additionally, our expert couriers are trained to handle motorcycles, pianos, and sports equipment. Proovia proudly serves local shops, auction houses, and residents, collecting and delivering items all across the UK.

Contact
Fort Dunlop Office 110B24 9FE, Birmingham, UK

Our primary commitment is to position your items exactly where you want them, without any extra charges.

We understand how crucial it is for you to have your items placed perfectly! We don't merely deliver – we ensure each item is positioned just where it needs to be!

Contact info

4.8

Excellent

TrustScore 5 out of 5

60K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(60,342)

14,501 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Top notch company..

Can I just say these guys are fantastic, hard working guys who still have a smile for you when I know the job in hand is a nightmare. Can't recommend Proovia enough, and I can't say that about a lot of company's these days.
Constant updates on delivery via email and txt.. honestly one of the best courier company's I have ever used. 5*****

18 September 2026
Unprompted review
Rated 5 out of 5 stars

An absolutely 💯% top…

An absolutely 💯% top collection/delivery! Anmol B carried, delivered & deposited heavy item inside, very considerate, very accommodating & very polite. A credit to the company. Many thanks to Anmol B, you’re a 🌟thank you!!!

18 September 2026
Unprompted review
Rated 4 out of 5 stars

Decent service but poor comms.

Pick-up from origin address - missed the collection window, but thanks to the flexibility of the sender, the piece was collected from an unlocked building.
Delivery was completed as promised and the courier staff were helpful and sharp, keen as they were to keep to schedule. Item seems in same condition as when sent.
I would have expected better communication - especially in the hours approaching, and during delivery. I got a call from driver to say he was outside my home, when in fact he had got disorientated. Easily fixed from my navigation advice.
Tracking facility was not shared with me.
Booked through Shiply - and they seemed keen to get the booking, but not assuring in the period following.
Main thing is that it was delivered on time, in good condition and well handled, so 4* deserved.

17 September 2026
Unprompted review

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