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Proovia Couriers Reviews 

59,245
•
TrustScore 5 out of 5

4.8

Courier Service
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Review summary

Created with AI, based on recent reviews

Evaluating 15,207 reviews, customers consistently praise the excellent delivery service, highlighting proactive communication and punctual arrivals. People often commend the staff for being polite, helpful, and efficient, frequently going the extra mile to place items where requested, ensuring careful handling of goods. However, some customers noted concerns regarding product condition upon arrival, with items occasionally reported as damaged or stained. A few other people also experienced unreliable delivery schedules or failed deliveries. Some reviewers were also dissatisfied with customer service responsiveness or found that delivery personnel occasionally refused to complete deliveries.

What people talk about most

Delivery service

Customers had positive experiences with delivery service, frequently praising the efficiency and care of the... See more

Staff

Customers consistently note positive experiences with staff, highlighting their politeness, friendliness, and... See more

Service

Consumers find service to be positive, with many reviewers describing it as excellent and very good.... See more

Product

Users describe ambiguous interactions with product, with many customers reporting items arriving in perfect... See more

Customer service

People report positive experiences with customer service, highlighting great communication through emails,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Was kept fully informed for the delivery schedule, including an update call asking if it was ok to deliver in an earlier timeframe. Once here, it was carefully placed in the room I wanted it in. Excel... See more

Rated 5 out of 5 stars

I was very impressed by Proovia. The communication was first rate. I was emailed and informed when the delivery would be made and asked to confirm the time was suitable. When the delivery was dela... See more

Rated 5 out of 5 stars

This company were in constant contact via text and email with me throughout and before the delivery process. They let me know when they'd been scheduled to deliver by the company we used, then when t... See more

Rated 5 out of 5 stars

Two lads Maradona and David delivered parcel. Very pleasant and bought into house for storage until I'm ready to fit. Very happy with service. Will check condition of item itself later but delivery... See more

Company details

  1. Courier Service
  2. Courier and Delivery Service
  3. Moving and Storage Service
  4. Moving Company
  5. Piano Moving Service
  6. Shipping Company

About Proovia Couriers

Written by the company

Proovia Couriers:
Prioritizing Customer and Employee Satisfaction.

Our journey began 8 years ago in Birmingham, with a single container, a brave man, a Sprinter van, and a dispatcher fueled by enthusiasm and a dream. Through hard work and unwavering determination, that dream gradually transformed into reality. Today, we operate from a massive warehouse and office, employing 160 dedicated staff members and utilizing over 60 vans to serve customers daily.

We specialize in courier services, focusing primarily on furniture transportation, including wardrobes, chairs, sofas, desks, tables, and sideboards. Additionally, our expert couriers are trained to handle motorcycles, pianos, and sports equipment. Proovia proudly serves local shops, auction houses, and residents, collecting and delivering items all across the UK.

Contact
Fort Dunlop Office 110B24 9FE, Birmingham, UK

Our primary commitment is to position your items exactly where you want them, without any extra charges.

We understand how crucial it is for you to have your items placed perfectly! We don't merely deliver – we ensure each item is positioned just where it needs to be!

Contact info

4.8

Excellent

TrustScore 5 out of 5

59K reviews

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Asks customers to review

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Replied to 99% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(59,245)

15,132 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Positive experience

Although the delivery arrived a day later than requested. The driver and his helper were very pleasant and delivered in the revised advised timescale and the table was well protected in the van. Would recommend.
Thanks

28 July 2026
Unprompted review
Rated 1 out of 5 stars

Lost furniture

After 3 dates for delivery I still have not received my furniture. Twice they have lost it in different warehouses and once apparently loaded the wrong item. Every time there is a different excuse. They have had it for 10 days now but still can't find it.
Don't use

30 July 2026
Unprompted review
Rated 5 out of 5 stars

Claudiu Marinescu

Claudiu Marinescu and his colleague picked up a bicycle from us which was boxed for delivery to eBikeBuyer in England. Tracking information before their arrival was very efficient and Claudiu phoned with more exact timing in addition. They were very helpful, friendly and efficient throughout.

28 July 2026
Unprompted review
Rated 5 out of 5 stars

Good Service

Good web. Good sms. Lads happily caried the stuff round the back of building for me. First class all round.

28 July 2026
Unprompted review

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