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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent service, highlighting the ease of use and efficiency of the platform. Many people found the delivery service reliable and punctual, with items arriving safely and on time. The staff and drivers are consistently described as helpful, professional, and communicative, contributing to a smooth and stress-free experience. Consumers also appreciate the competitive pricing, noting that they were able to secure good deals for their transport needs. However, some customers also noted issues with pricing, mentioning concerns regarding pricing clarity or discrepancies between initial quotes and final charges. A few people experienced confusion as first-time users, and some reported difficulties with communication regarding pick-up and delivery times. There were also isolated cases of delayed shipments and problems with carriers arriving with incorrect equipment, leading to failed pickups.

What people talk about most

Service

Customers had positive experiences with service, often describing it as excellent, efficient, and... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting good communication from drivers... See more

Staff

Consumers consistently report positive experiences with staff. Many reviewers praise the politeness,... See more

Price

Users describe positive interactions with price, often finding great prices and competitive rates for their... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the platform's ease of... See more

Based on these reviews

Rated 5 out of 5 stars

Communication is key in these situations as the buyer and seller have put their trust in a third party to deliver their items safely and on time. We need not have worried, not only was there stage by... See more

Rated 5 out of 5 stars

Being a 1st time user it was a bit confusing. What aggravated me was how the companies would highball the estimate at first then lower it when you haggle. Price is definitely inflated because of inf... See more

Rated 5 out of 5 stars

Alex and his father were very conscientious, they made sure that I got the court cupboard on the day that I had re quested though it meant a very late finish for them and were delightful , they couldn... See more

Rated 5 out of 5 stars

Steve was very communicative, easy to deal with and worked with my timeframe. He called me half an hour before collection as agreed and dropped of first thing on the delivery day. He couldn't have mad... See more

Rated 5 out of 5 stars

The two couriers took great care and packed the dressing table well with blankets for extra protecton which gave us confidence that we could rely on them. When sending out delicate painted furniture... See more

Rated 5 out of 5 stars

Simple to use, great feedback with the transporters. Easy to narrow down the potential hauliers. As for the RDV with my chosen transporter, everything went well and delivery was as promised. Only... See more

Rated 5 out of 5 stars

Good communication from delivery driver, great price turned up on time bike delivered without any problems. A great all round experience.

Rated 5 out of 5 stars

Super quick and easy to use. Reliable delivery drivers and would definitely recommend. I have booked twice through here now.

Rated 5 out of 5 stars

This was the first time I have used Shipley and I am amazed how easy and convenient it was. The price offers quickly came in and once I accepted one of them, the whole process was quick and efficient.... See more

Rated 5 out of 5 stars

I went with Sam from Srreco due to his base location and reasonable price. Communication was great from the start. He did what was asked of him and my car arrived safely. I would definitely use Srreco... See more

Rated 5 out of 5 stars

We were kept informed as to timings and they fitted around dates that we were at the particular property which were limited. The delivery guys were extremely helpful and couldn't have done more!

Rated 5 out of 5 stars

Excellent communication throughout the process. Informed me of every step. Was very polite and made everything stress free. Great price as well!

Rated 5 out of 5 stars

First time using Shiply- and this went very straight forward- even for a novice. Thank you Vil and Shiply for doing exactly what they advertise they’d do!

Rated 4 out of 5 stars

Couriers were great. Shiply interface and procedures not the greatest. It's like they've got to elaborate and obfuscate to earn their commission. [edit] What? It says unprompted review which sugges... See more

Rated 5 out of 5 stars

This is a really great way to get good delivered and collected. Very easy to use process with reliable, affordable carriers. Great system, good prices, reliable service

Rated 5 out of 5 stars

Excellent service I used Good fellas Prompt, kept me informed, delivered in quick time Will definitely use them again👍

Rated 5 out of 5 stars

Wanted a quote to move a large piece of furniture. Had all measurements and photos to hand. Input all details on website with pick-up and delivery postcodes and within minutes, the quotes came pouring... See more

Rated 5 out of 5 stars

Super easy - picked up bang on time each time. Hassle-free. Amazing communication. AND such good value compared with all other quotes. HIGHLY recommend.

Rated 5 out of 5 stars

Very easy communication with suppliers and platform is set up well. Got a super helpful driver who was really efficient.

Rated 1 out of 5 stars

This was my worst experience in shipping.“Pick-up within 4 business days” is not correct at all. Company could not give any specific time or date for vehicle pick-up. The day vehicle was picked up, th... See more

Company replied

Rated 5 out of 5 stars

Shipley provides a great platform for people wanting items moved & movers. It is fairly easy to use & provides safe communication

Rated 5 out of 5 stars

Communication at every stage of delivery even though seller at pickup went away without saying. Michael was very helpful and professional throughout and would highly recommend his services..

Rated 5 out of 5 stars

Quick and easy, got a variety of quotes so I could get the best price. Vehicle was delivered with care and communication was perfect

Rated 5 out of 5 stars

To my delight and amazement I found a great delivery firm in double quick time. Your first quotes won’t always be the best but Shipley came up trumps within a couple of days. I secured a friendly team... See more

Rated 5 out of 5 stars

Very pleased . The carrier took very good care of the bike and delivered quicker than I expected. Competitive price as well .

Rated 5 out of 5 stars

I received my tiles in perfect condition and the 2 men that delivered them were very polite and friendly. The service you provided meant that I did not have to re-tile the whole of my bathroom for... See more

Rated 1 out of 5 stars

Agreed a price of £241 then charged £291 after if paid the deposit. Wasted my time giving me a terrible run around when they had no intention of charging me the £241 that had been agreed by then in t... See more

Company replied

Rated 5 out of 5 stars

Good communication, driver did what he said and when he said. Easy guy to deal with would recommend

Rated 5 out of 5 stars

Using Shiply is simple, fast and effective. Quotes arrived within hours, communication is easy and I couldn’t fault it. I would definitely use it again.

Rated 5 out of 5 stars

We needed a small item of furniture delivered from Edinburgh to london which was completed well and on time

Rated 2 out of 5 stars

I got charged more than i was quoted and off course it was longer than quoted. However the driver was a good kid. He did his job well and very helpful.

Company replied

Rated 5 out of 5 stars

connection with couriers. I got a bicycle from london too the west country in about 4 days from buying on a auction site .Cheaper than petrol and not much effort but handled with care yours Sid

Rated 2 out of 5 stars

The Shiply platform worked well for us. LoadMaster Group [load makers], not so good. They went over the 5-day window to find a driver with no communication. I messaged them on day 6.I was instructed... See more

Company replied

Rated 5 out of 5 stars

Great experience using Proovia couriers via Shiply. Website was easy to use, and quotes came in quickly. Good communication from the selected courier discussing the items to be shipped and coordinati... See more

Rated 5 out of 5 stars

I found it straightforward to use Shipley to get quotes with prompts to include measurements and photos. Also that the messages between myself and the carrier were kept anonymous until I’d accepte... See more

Rated 5 out of 5 stars

Everything about the role that Dennis undertakes was well thought through right down to the last detail, a thoroughly professional person I can personally highly recommend.

Rated 5 out of 5 stars

The transporter went above and beyond to get my car delivered including using his own money, the most genuine transporter you could ever use

Rated 5 out of 5 stars

Excellent customer service....having requested Shiply quote for collection of a bike from a retailer some 250 miles away, the deal fell through but Shiply very reassuringly credited the deposit fee ba... See more

Rated 1 out of 5 stars

Shiply was the prime mover in my loss of $640. They recommended a company called Road Kings who was a fraudulent company and who had provided them with fraudulent information. The address they listed... See more

Company replied

Rated 5 out of 5 stars

So many options come flooding in - wait for a while and the quotes become cheaper!

Rated 5 out of 5 stars

Our couriers were fantastic. We found the process nice and smooth from start to finish.

Rated 5 out of 5 stars

I guess you could call Shiply the ultimate price comparison site for anything you want moved. Ive used them to pick up from around the country and deliver to me in SE England a variety of furniture, p... See more

Rated 5 out of 5 stars

The driver was great. Great communication. Very reliable and punctual. Highly recommend this driver. A*******

Rated 1 out of 5 stars

HEADS UP...........HEADS UP.......HEADS UP!!! SHIPLEY CHARGE YOU £75.00 IF YOU HIRE A COURIER VIA THEIR SITE. THEY DO NOT MAKE THIS CLEAR TO YOU AT THE OUTSET. I ONLY FOUND T... See more

Company replied

Rated 1 out of 5 stars

I’m writing this review as a transport provider who recently joined Shiply, and unfortunately my experience has been extremely disappointing. We were completely new on the platform and s... See more

Company replied

Rated 5 out of 5 stars

Very easy to action. Collection and delivery as discussed went just fine. Polite and helpful courier staff.

Rated 4 out of 5 stars

Shiply is straightforward to use, and provide lots of options and quotes. The interface could use some improvements, as I couldn't see or edit my selection of items once I submitted the form. However,... See more

Rated 5 out of 5 stars

Good service. Excellent communication kept up to date re collection and delivery. Good price for the job

Rated 3 out of 5 stars

Very easy to use service. Clear user interface design. Would prefer not to have to give recipient full contact details like email and phone unless essential, no way to complete booking without doing... See more

Company replied

Rated 1 out of 5 stars

UPDATE: I remind the reader that the Shiply responses that appear to be caring are all BS. I have written more than 40 of these weekly messages and received responses that are canned and show care... See more

Company replied

Rated 5 out of 5 stars

First time for me to sort out a collection and a delivery. It was a breeze and done well. Thank you Lisa

Rated 5 out of 5 stars

Excellent service. A first class courier to transport a car.

Rated 5 out of 5 stars

First class service from start to finish, car delivered quicker than I expected, would highly recommend.

Rated 1 out of 5 stars

This has been my first experience using Shiply, and unfortunately it has been extremely disappointing. I booked transportation for two Crown SP3500 forklifts from Orlando to Miami and p... See more

Company replied

Rated 2 out of 5 stars

The collection arrived at 2230 at the address of the Seller in Bristol. Early messages gave a time window early aftery

Company replied

Rated 5 out of 5 stars

Ease of use and good communication with various providers of quotes.


Company details

  1. Shipping Company

Written by the company

Get multiple quotes from couriers & transport firms already making similar trips. Free Service, Save Time & Money - Courier Quotes Online.


Contact info

4.8

Excellent

TrustScore 5 out of 5

70K reviews

5-star
4-star
3-star
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1-star

Replied to 97% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 3 out of 5 stars

I recently wrote an unfriendly review…

I recently wrote an unfriendly review about Shiply.com.
After contacting the support team with my evidence, they regretted to inform me that the Shiply.com I was dealing with was an imposter of their company... Hopefully someone can stop the fraudulent people who expose themselves as reputable companies !! I've simply lost $1500 by NOT insuring that the company I was dealing with was not legitimate. Beware of this ongoing scam !!

23 March 2026
Unprompted review
Rated 1 out of 5 stars

Awful Shipley Service - have been good in past !

Absolutely awful experience. Found some rare car parts and paid for premium service with cover for parts delivery. Randomly delivered to my house panels thrown on the drive creases damaged paint and parts missing. I’ve asked for compensation - paid for £400 cover. I tried calling but all numbers do not work. Emails are ignored I’ve filled claims forms. They say looking into it but have gone quiet now and will not respond website is useless too. Can’t speak to courier either. Very disappointed as they have been good for me in the past delivering cars / parts will not use again unless they resolve this but they’ve had every opportunity !

6 March 2026
Unprompted review
Rated 1 out of 5 stars

COMPLETE SCAM

An absolute sham. This "brokerage" is scamming people of their deposits and is not at all trustworthy. The website markets itself as legitimately brokering deals between individuals and transportation professionals. The problem is, absolutely NO vetting of companies occurs, there is zero accountability, and you have absolutely no recourse outside of arbitration- in London.

I carefully read dozens of bids, used the feedback tools to read hundreds of reviews, did not pick the lowest bid, individually researched each courier, negotiated a reasonable offer and terms, and then tentatively accepted what I thought would be a convenient and smooth transaction with legitimate parties.

Because there is no vetting of the "professional movers", or any of the individuals actually in charge of the operations, no authentic bills of lading, and no one holding anyone accountable, the result was an absolute CATASTROPHE. The movers not only completely ruined my things, they also smashed a door of the business where the item was being picked up, AND my item was never loaded or delivered. And no one is responsible for any of it.

I contacted the Shiply service team immediately, provided all evidence and communications, and the response that was given was, paraphrasing, "So sorry, we had nothing to do with it, we already have your deposit now which we will not refund no matter how egregious the mishandling was or how many thousands of dollars you just lost. Contact the moving company directly to resolve your problems."

Even though their policy states that they CAN refund your deposit, based solely on their discretion, they will NOT. And that is exactly how Shiply walks away with your several hundred or thousand dollar deposit.

And then they respond to these reviews with disingenuous replys like,
"We are so sorry you had a bad experience, please email us directly..." And you will be sent through another round of emails that resolve absolutely nothing.

If Shiply doesn't like your review, they will have it flagged and then removed, thereby artificially inflating their online "trustworthiness".

DON'T DO IT.
DO NOT DO BUSINESS WITH THIS COMPANY.

9 March 2026
Unprompted review

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