PowaKaddy Reviews 

I bought a C2 golf trolley in 2017 but in 2019 they stopped making this model so there are no spare parts available from Powakaddy and you have to buy from outside dealers who normally take old ones apart .One handle unit which I require is £399.
What about global warming-manufacturers force you to buy new units where existing ones can easily be repaired.A disgrace that companies do not keep spare parts as they used to do for 10 years.Now they stop the moment they move onto the new trolley.
I will only use a firm that keeps stock

Staff very knowledgeable and friendly. Problem diagnosised /solved quickly replacement parts sent out straight away. Would highly recommend.

I recently purchased a Powakaddy FX1 & was having trouble registering the guarantee on trolley etc. I phoned you direct & spoke to Mike Wilson, he helped me to register product & was polite/helpful!! What a Credit he is to your company!! 👍👏🏌️🏌️

Excellent product and after care service
Been a PK owner for a good number of years now. Bought a new one last year and had a couple of issues with it. Rang PK direct and couldn't of been more helpful!! Alan and Mike, thanks so much for sorting out my minor issue quickly, very much appreciated

Have had to get a 2nd battery under warranty as the button switch broke again.

Service is terrible

Despite agreeing that I am entitled to a new battery it has taken weeks to get the replacement - still waiting

They used to have a service partner in Shankill in Dublin who was great to deal with. Now moved to Limerick and it is terrible with no clarity on resolution. Very frustrating to see something that was working get messed up.

Borrowed my wife’s Motocaddy when my Powakaddy let me down (again!). It was so much more stable, solid and easy to use.

I will not buy another Powakaddy - quality has tanked in both product and service.

Phone call answered promptly, James understood the problem outlined, offered great advice and support and ultimately solved the problem. Excellent.

Yesterday unfortunately my speed controller stopped working properly. Whilst on my way to the 19th hole I rang customer services and even though my trolley is now out of warranty they immediately sent me a new switch which arrived today. Great service, many thanks

Unfortunately I lost the remote for my trolley during a golf trip. I spoke with customer services on the phone and e mailed regarding my predicament. They vey kindly sent me a replacement control free of charge within a couple of days
That’s what I consider to be going above and beyond. I have nothing but positive things to say about the company and their representatives. Well done Powakaddy 👍👍👍👍👍

I recently contacted PowaKaddy technical support about an issue with my RX1 trolley, and unfortunately, the experience left me feeling far from reassured. The advice I received over the phone didn’t inspire much confidence that the problem would be resolved quickly or effectively. The process I was told to follow—potentially sending the trolley off multiple times for repairs—sounded incredibly inconvenient and not something I’m willing to go through.

After the call, I searched for “RX1” on Trustpilot, only to find countless reviews from other disgruntled customers who’ve faced similar ongoing issues with this model. Many reported having to send their trolleys back several times, with long waits and little resolution, which has only increased my concern.

For the price of this product, I expected far better reliability and a smoother support experience. As it stands, I’m extremely disappointed and hesitant about the road ahead in getting this resolved.

Had some issues with my Powakaddy battery.
Was replaced under warranty by the aftercare team without hesitation.

The entire process was smooth and easy.

I brought a CT8 just before Xmas so I’ve gave it some time. Firstly it falls back on any hill above 20 degrees. Wheels slip very bad was told buy winter wheels still slip, now nice weather thought I would try the normal wheels still slips on hills very dry there at weekend. I never leave reviews unless it’s really important best part of 1000 with the wheels oh and the GPS is so hard to understand watch about an hour off utube. I had a motorcaddy for 10 years not a problem. The only good thing I can say about this is it looks good. Everything else is terrible the wheels the gps the fact your always picking up from the floor rubbish would never buy one again. The best thing you can right is hold the Handels tighter. What about the rubbish wheels next to my friends motocaddy yesterday did not slipped once. Probably tell to avoid hills but I am to busy picking it up of the floor utter rubbish and you reply is a joke.

****BEWARE OF POWAKADDY TRYING TO GET OUT OF THEIR PROMISED WARRANTY OBLIGATIONS****
I bought a used FX5 trolley based on the understanding of it still being under warranty based on the info from their website.
The battery developed a fault shortly after purchase, despite only being 2yrs old. (It would not switch off and ran dead after every charge).
On contacting their customer service, I spoke with a chap called James. He informed me, despite their website stating there is a 5yr warranty on the battery, because mine was an ex rental model, it only had a 2yr warranty, making mine 9 DAYS passed that 2yr cut off. Therefore, they would not honour the warranty. He quoted me £299 for a new battery instead!
I penned an email detailing the discrepancies between the information provided on their website, and what their own customer support were quoting. And, I would expect PowaKaddy to be professional enough to be a little embarrassed their flagship trolley had failed after a short period of time, and honour what they promise on their website.
I got a rude, unprofessional reply from someone called ALAN, who basically called me a liar, saying the warranty ran out years ago, despite that being completely untrue! Alan clearly did not check his facts before replying.
I have now raised an official complaint and will update on their response.
So disappointed with their general attitude.

What a brilliant service!powakaddy sent courier for my battery monday7/4/25 repaired and back 11/4/25.
Excellent service ready for golf tomorrow .
Many thanks Rob Paul

I always want remote control trolley with GPS. Last week I bought PowaKaddy RX12 GPS to replace Stewart X9 Follow. RX12 can be operate by speed dial or remote control unlike Stewart can only be operate by remote control. GPS is the best available in the market so far. Very happy with RX12 GPS and assistant received from PowaKaddy Support especially from James help in setting up. Well done PowaKaddy product and support.

I’ve had a mixed experience with PowaKaddy. While their customer support responded promptly and managed to resolve my issue quickly, the fact that products like wheel pins and parts aren’t easily available locally is frustrating. The resolution was satisfactory, but it’s clear there’s room for improvement in accessibility to replacements.

Excellent service from the team at PK.. Problem identified with my CT6 and fixed quickly without any dramas.

The professionalism in the way my problem was dealt with from powakaddy thank you.

Far and away the best customer service of any company I’ve dealt with. Their after sales service has been phenomenal. So polite, helpful and quick to resolve the issue even with the trolley out of official warranty.
Would highly recommend the trolley anyway but when added to to service they provide it’s a complete no-brainer for me. Will definitely return to make future purchases.

Further to my initial communication, which was excellent. My battery was returned in 3 working days. Absolutely brilliant. I recommend this company wholeheartedly.