Shot Scope Reviews 3,805

Ordered my LM1 on 2/12/2026. No order confirmation, no email, no account info, NOTHING. Just a confirmation from my bank/CC that the charge was placed. Contacted LM1 twice, requesting my order info/invoice/documentation and ship date. Received GENERIC response, no details on my order or ship/arrival date.
Received second response, watered down info, but DID get a screenshot of my order. BUT, no ship date info on my order.
POOR processes and customer support. Waiting, but will likely cancel and request refund or forward to my bank for reconciliation. UNACCEPTABLE.

Quick response and answered my question right away.

I had an issue with my H50 not turning on or charging.

I contacted Shotscope Customer Support via E Mail and had a response within 2 hours.
They gave me some clear and easy instructions to follow to try a factory reset and Firmware update.
Followed the instructions and it resolved the issue immediately.

Fantastic customer service once again from Shotscope Support.

A great company offering excellent products at a very good price, backed up with superb Customer Support.

My V5 broke because bunker sand got under one of the push buttons. I received a replacement watch under warranty. Customer service responded quickly every time via email.

I have the same complaint about LM1 preorder. It’s a nightmare. Broken promise after broken promise. Delay after delay. Makes me want to return my rangefinder and ask for a refund on the LM1. Just ship the unit you corporate bullies. Quit prioritizing larger corporate orders over prepaid customers.

Shot Scope G6 user:
I have contacted the company twice over the past year. The first time was when I purchased my watch and noticed my small home course was not available in the existing course list. They added my small home course in a day or two, which is really fast and awesome. The second time was the other day when I let them know one of the holes on my course was not registering the correct yardage (off by like 30/40 yards) when compare to a laser range finder. They again fixed that issue the next day. I have will be golfing today to test out the yardage fix on that hole. But this company responds very fast and is very helpful. Much appreciated team!

Starla & Kathy were outstanding. They helped me correct my duplicate order. Both were patient & very helpful. I appreciate their friendly manner. They ensured I got what I wanted and that my order was shipped. Thank you so much!!

Andy at Shot Scope was perfect!

Almost instant replies to emails. Polite, professional and very efficient. Thanks so much for the quality service!

Great company, quick to respond and helpful. Thankyou Shot Scope

I've had a few set up issues in trying to understand how to use the new tech and features of my G6. The Customer Support has been first class, very quick response and then they follow up to ensure you're satisfied. Very good indeed.

Great company, great products at reasonable prices.. never really have an issue with any of there products and when there is something you need to get in touch about customer services are always quick to resolve any issues

Great customer service as always. Very responsive, helpful and you can tell that they genuinely care about their products and their customers.

I had some issues and some constructive feedback about a new product. James was great, listened to my issues, explained a few fixes and other options for me to explore. They took my feedback onboard, and will discuss it with the team to potentially implement in the future.

Fast and usefull feedback in the support service.

I`m writing this on the status of the shipping of the LM1 unit. I paid for the order approximately three months ago, and still do not have a clear understanding of when the unit will ship.

The previous response I received was vague and did not provide specific details regarding a delivery timeline. Given the unit is shipping from the UK and based on some of the reviews I have read, I am becoming concerned about the status of my purchase.

Shipping has been delayed to over 11 weeks from the time I placed the order. Was made aware of possible shipping delays but when I reached out, they informed me of the further delay. Customer service responded quickly but due to lack of product availability, I will be without the use of the product I purchased.

I placed a preorder in February for the LM1! It was supposed to be here today! I keep getting told next week next week! They have had my money for 2 months and I have nothing! I want a FULL REFUND AND INTEREST TODAY! Do NOT EVER pre order anything form them! Their support team also SUCKS, will not answer questions and will not help in anyway possible! Stay as far away as possible! They are crooks!

Great support, quickly fixed my issues at my home course and V5 watch issues. All in all 4 weeks in total. (Mostly my time to check at the course if all was okay or not)
This is quick comparing with other similar.

This whole pre order process for the LM1 launch monitor has been a nightmare. Missed deadline after missed deadline, promise broken after promise broken. 3rd party sites sold out before I recieved my pre order, what's the point of a pre order if other people can get it before you? Ball dropped, penalty stroke added...

My club just reconfigured some holes and all 27 I.e. 3 sets of nine had to have stroke index all changed and my request to shotscope was completed within 24hrs. Excellent customer service well done 👏

I had a G5 watch I had purchased from new. It did exactly what I required from it. After about 15 months it developed battery issues and would not charge. I was surprised to find there was a 2 year warranty. I contacted Shotscope to claim on the warranty. I was replied to in short order by James, he was very helpful. The bottom line is, I received a new replacement watch within the week. This is rare excellent customer service hence this 5 star review.