PowaKaddy Reviews 

After struggling registering my new trolly on line I emailed them. They rang me within half an hour and sorted it out for me. Extremely helpful and very accommodating.

My Powakaddy Fx7 is very reliable and does what it says in the tin. I recently had am issue with the Motor Controller Board, Powakaddy support helped diagnose the problem, send me a link to a replacement part, and a video on how to install it; now the trolley is working fine again.

Excellent service received
Faulty button on my battery phoned the company arranged to pick up the battery and returned it back to me within 3 days. Always make sure you register your warranty

I recently bought the newest gps version the RX12
Had trouble syncing with the app
The powacaddy team were brilliant and got me up and running in no time
Ps: The RX12 is a great bit of kit
Gary Berry

Was just looking for a rain hood for a powakaddy bag.e mailed company yesterday and today Mike wilson has one in the post for me. An absolute gentleman to deal with. 5 stars.

Had a new rx10 3 weeks and packed up on 2nd hole - not experienced the customer service yet will have to ring tomorrow so let’s hope it exceeds the experience I’ve had with the trolley so far

Update - customer service so far excellent trolley going back thursday

My battery was playing up after 17 holes and was just under 5 years old. I called and immediately got through to a very helpful chap. He arranged a dpd pickup of my battery. 3 days later I received a brand new one! I wasn’t expecting that at all. Great service!

i will never buy another powakaddy, had the fw3 for a few years but had to retrieve my trolley from a river, a couple of ditches and several trees because of the button, it is absolutely lethal, the faintest accidental touch to the button and the trolleys off and running, the bearings on the front weel have been replaced at least half a dozen times as well

After golf last Saturday my PK lithium ( under warranty) battery would not charge ( red & green alternating flashing lights on the charger. On the same day I took it into the PK agent who confirmed a battery fault. The agent kindly boxed the battery up & suggested I phone PK on Monday. PK staff were sympathetic and helpful and arranged for DPD to collect the battery from my house on Tuesday PM. At 10am today (Friday) a new battery arrived! I’m very pleased with this service!

I bought a C2 golf trolley in 2017 but in 2019 they stopped making this model so there are no spare parts available from Powakaddy and you have to buy from outside dealers who normally take old ones apart .One handle unit which I require is £399.
What about global warming-manufacturers force you to buy new units where existing ones can easily be repaired.A disgrace that companies do not keep spare parts as they used to do for 10 years.Now they stop the moment they move onto the new trolley.
I will only use a firm that keeps stock

Staff very knowledgeable and friendly. Problem diagnosised /solved quickly replacement parts sent out straight away. Would highly recommend.

I recently purchased a Powakaddy FX1 & was having trouble registering the guarantee on trolley etc. I phoned you direct & spoke to Mike Wilson, he helped me to register product & was polite/helpful!! What a Credit he is to your company!! 👍👏🏌️🏌️

Excellent product and after care service
Been a PK owner for a good number of years now. Bought a new one last year and had a couple of issues with it. Rang PK direct and couldn't of been more helpful!! Alan and Mike, thanks so much for sorting out my minor issue quickly, very much appreciated

Have had to get a 2nd battery under warranty as the button switch broke again.

Service is terrible

Despite agreeing that I am entitled to a new battery it has taken weeks to get the replacement - still waiting

They used to have a service partner in Shankill in Dublin who was great to deal with. Now moved to Limerick and it is terrible with no clarity on resolution. Very frustrating to see something that was working get messed up.

Borrowed my wife’s Motocaddy when my Powakaddy let me down (again!). It was so much more stable, solid and easy to use.

I will not buy another Powakaddy - quality has tanked in both product and service.

Phone call answered promptly, James understood the problem outlined, offered great advice and support and ultimately solved the problem. Excellent.

Yesterday unfortunately my speed controller stopped working properly. Whilst on my way to the 19th hole I rang customer services and even though my trolley is now out of warranty they immediately sent me a new switch which arrived today. Great service, many thanks

Unfortunately I lost the remote for my trolley during a golf trip. I spoke with customer services on the phone and e mailed regarding my predicament. They vey kindly sent me a replacement control free of charge within a couple of days
That’s what I consider to be going above and beyond. I have nothing but positive things to say about the company and their representatives. Well done Powakaddy 👍👍👍👍👍

I recently contacted PowaKaddy technical support about an issue with my RX1 trolley, and unfortunately, the experience left me feeling far from reassured. The advice I received over the phone didn’t inspire much confidence that the problem would be resolved quickly or effectively. The process I was told to follow—potentially sending the trolley off multiple times for repairs—sounded incredibly inconvenient and not something I’m willing to go through.

After the call, I searched for “RX1” on Trustpilot, only to find countless reviews from other disgruntled customers who’ve faced similar ongoing issues with this model. Many reported having to send their trolleys back several times, with long waits and little resolution, which has only increased my concern.

For the price of this product, I expected far better reliability and a smoother support experience. As it stands, I’m extremely disappointed and hesitant about the road ahead in getting this resolved.

Had some issues with my Powakaddy battery.
Was replaced under warranty by the aftercare team without hesitation.

The entire process was smooth and easy.

I brought a CT8 just before Xmas so I’ve gave it some time. Firstly it falls back on any hill above 20 degrees. Wheels slip very bad was told buy winter wheels still slip, now nice weather thought I would try the normal wheels still slips on hills very dry there at weekend. I never leave reviews unless it’s really important best part of 1000 with the wheels oh and the GPS is so hard to understand watch about an hour off utube. I had a motorcaddy for 10 years not a problem. The only good thing I can say about this is it looks good. Everything else is terrible the wheels the gps the fact your always picking up from the floor rubbish would never buy one again. The best thing you can right is hold the Handels tighter. What about the rubbish wheels next to my friends motocaddy yesterday did not slipped once. Probably tell to avoid hills but I am to busy picking it up of the floor utter rubbish and you reply is a joke.