PicturesOnGold.com Reviews 

636
•
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 274 reviews, reviewers had a great experience with this company. Customers frequently mention that the online ordering process is exceptionally simple and smooth, while packages usually arrive very quickly. Buyers often express satisfaction with the overall value and large selection of merchandise available on the website. Many people also deeply appreciate the beautiful personalized designs, noting that the final pieces make wonderful gifts for family members. However, some customers also noted frustrating issues with customer service when trying to get a timely response or resolve problems. A few other people also felt that certain items broke prematurely or did not quite match the online product descriptions.

What people talk about most

Product

Customers consistently note ambiguous experiences with product, as some reviewers praise the fast shipping,... See more

Order

Users describe ambiguous interactions with order, with many reviewers praising the simplistic customizing and... See more

Quality

Customers had ambiguous experiences with quality, as many reviewers praised the beautiful craftsmanship, real... See more

Delivery service

People report ambiguous experiences with delivery service, as opinions are heavily divided. While many... See more

Customer service

Consumers find customer service to be deeply divided, as reviewers report starkly contrasting experiences... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Fast shipping, beautiful product, and the picture looks amazing engraved!! I wish it would have come with a standard chain without an up charge but other than that I’m pleased with the locket. My daug... See more

Rated 5 out of 5 stars

Customer Care contacted me about the chain be difficult to fasten and unfasten and offered to send me another chain free of charge. They were really quick on responding to me and my issue which I trul... See more

Rated 5 out of 5 stars

I just purchased, The Holy Face of Jesus medallion necklace. I got a great deal. The necklace looks of fine quality. I even got my name engraved on the back, at no extra cost or time added on the day,... See more

Rated 5 out of 5 stars

Ease of ordering and multiple options. Chose your site as image of St Mary Magdalene was clear and detailed and portrayed her humility. This is a gift for a granddaughter who chose Mary Magdalene as h... See more


Company details

  1. Jewelry Store

Written by the company

Laser photo engraved and personalized jewelry for every occasion!


Contact info

3.8

Great

TrustScore 4 out of 5

636 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 91% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.8

All reviews

(636)

286 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I love this company

I love this company! The ring I received was perfect and the key chain was great! Customer service is exceptional with timely responses and sevice!

12 September 2026
Unprompted review
Rated 1 out of 5 stars

Disappointed with the False Advertisement

When placing order couldn’t find either code the one for the 40% or the Back to School 75% off neither had an actual code that you could use to get either discount. Very disappointing! I ordered 2 thinking I would get either discount and already had my heart set on one for myself. Couldn’t find either code to get either discount! False advertisement to the fullest!!

19 September 2026
Unprompted review
PicturesOnGold.com logo

Reply from PicturesOnGold.com

We’re sorry if the promotion was confusing, and we understand how disappointing that can be. To clarify, our website advertises up to 75% off on select items, with the discounted price already shown on the product page next to the original price. This allows customers to see the final sale price before placing an order, without needing a separate discount code. Thank you for your understanding. If you have any questions, please feel free to call us at 877-703-1143, and we’ll be happy to help.

Rated 5 out of 5 stars

SATISFIED

Customer Care contacted me about the chain be difficult to fasten and unfasten and offered to send me another chain free of charge. They were really quick on responding to me and my issue which I truly appreciated. I most definitely order from them again every one compliments me on the dog tag.

14 September 2026
Unprompted review
Rated 5 out of 5 stars

Love the personalized firefighter…

Love the personalized firefighter badge! Looks even better than online. Customer Service experience was fantastic, as they helped me very professionally and thoroughly with a minor change of a personal engraving. It’s a beautiful piece, and arrived only 2 days after completing my order! I highly recommend ordering a special piece from this company!

16 September 2026
Unprompted review
Rated 1 out of 5 stars

Daniel as the reported owner of this…

Daniel as the reported owner of this company let me ask you what happens after UPS investigation ?
Either they accept or deny the lost claim. It's not like they're going to find it hidden under a conveyor belt in the warehouse.
You're just waiting for them to reimburse you before you will make me, the consumer whole again, 6 weeks and counting.
I want anyone reading these reviews to make them fully aware how your customer service is prioritizing in your company.. CUSTOMER LAST!!
I will continue giving updated reviews on your business and lack of resolve to the consumer !!!

14 September 2026
Unprompted review
Rated 4 out of 5 stars

Good Hope This comes out to what I want

11 September 2026
Unprompted review
PicturesOnGold.com logo

Reply from PicturesOnGold.com

Thank you so much for your feedback! We’re happy to hear that the item came out just the way you wanted. We truly appreciate your support and hope you enjoy it!

Rated 5 out of 5 stars

Ease of ordering and multiple options

Ease of ordering and multiple options. Chose your site as image of St Mary Magdalene was clear and detailed and portrayed her humility. This is a gift for a granddaughter who chose Mary Magdalene as her conformation name. I’m blessed to be her sponsor.

9 September 2026
Unprompted review

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