Needed to order some additional spare parts for my Perrin & Rowe Parthian kitchen tap. I had a general idea of what I needed to fix my problem but needed to double check with someone in Support Team.... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Exceptional customer service! Slightly damaged item was swiftly resolved all whilst on a telephone call. Tom set up a WhatsApp conversation that I could sent a photo of our issue along with proof of p... See more
Company replied
Friendly & very helpful support! After 5 years of intensive use in a very hard water area, our boiling water tap tank started leaking. I called P&R support, and got straight through to Owen, who was b... See more
Company replied
I had a problem with a shower rose and called in. Tom at Perrin and Rowe immediately owned the issue admitted that particular model had had similar issues and has sent me the upgraded version at no c... See more
Company replied
Company details
Written by the company
Perrin & Rowe, designer and manufacturer of brassware and sanitaryware. Our Kitchen and Bathroom products are handmade in England to the highest quality standards. Everything we make is designed to last and can be easily maintained with replacement spares readily available to purchase, both online and via Customer Services. Our products are designed to be self-serviceable, no plumber needed. The Technical Customer Service team for all after care support and advice are available as follows: Monday to Thursday: 9am to 5pm GMT Friday: 9am to 3.30pm GMT *Closed Public Holidays*
Contact info
Ferry Lane, RM13 9JY, Rainham, United Kingdom
- +44 (0) 1708 526 361
- customerservices@perrinandrowe.co.uk
- www.perrinandrowe.co.uk
4.7
Excellent
504 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Excellent service
Extremely helpful lady. Very knowledgeable and put me at ease with the issue I had. She arranged for delivery of required part and forwarded fitting instructions in email.
Could not fault her.
30 July 2026
Unprompted review
Reply from Perrin & Rowe
Thank you for your kind feedback.
We're delighted to hear that our team was able to provide the guidance and reassurance you needed. Helping customers identify the right parts and giving them the confidence to carry out repairs is something we take great pride in.
It's wonderful to know the fitting instructions and support made the process straightforward for you.
Thank you again for choosing Perrin & Rowe.
Very helpful advice from Germaine who…
Very helpful advice from Germaine who went the extra mile to make sure we ordered the right spare part for our kitchen tap, and to make sure it arrived quickly. He even sent me a video by WhatsApp to show how to replace the part. Excellent service and the part was exactly right.
21 July 2026
Unprompted review
Reply from Perrin & Rowe
Thank you for a lovely review Clare.
We're delighted to hear that Jermaine was able to help you find the right spare part and ensure it reached you quickly. Providing expert guidance, helpful resources and practical support is something we're proud to offer, so it's wonderful to know the video and advice made the repair straightforward.
We'll be sure to share your kind feedback with Jermaine.
Thank you again for choosing Perrin & Rowe.
Answered my question within minutes
Answered my question within minutes, great service can’t ask for more!
22 July 2026
Unprompted review
Reply from Perrin & Rowe
Thank you, Andy.
We're delighted to hear we could answer your question so quickly. Providing helpful, knowledgeable support when our customers need it is something we're proud to offer.
Thank you again for choosing Perrin & Rowe!
Great customer service
Great customer service, very quick response to clarify where to get spare parts, would recommend Perrin & Rowe products and their after care service, many thanks
20 July 2026
Unprompted review
Reply from Perrin & Rowe
Thank you, David.
We're delighted to hear that our team was able to quickly help you find the right spare parts. Providing knowledgeable support and responsive after-sales service is something we take great pride in.
Your recommendation means a great deal to us, so thank you again for choosing Perrin & Rowe.
Outstanding customer service from…
Outstanding customer service from beginning to end. Special thanks to Jermaine who was exceptional. Knowledgeable, reactive and so helpful at finding a cost effective solution. The best customer service I’ve received in years.
17 July 2026
Unprompted review
Reply from Perrin & Rowe
Thank you for a fantastic review, Sallie.
We're delighted to hear that Jermaine was able to provide such a positive experience. Finding the right solution for our customers, whilst helping them avoid unnecessary expense wherever possible, is something we take great pride in.
Your comments about Jermaine's knowledge, responsiveness and willingness to go above and beyond mean a great deal to us, and we'll be sure to share your kind words with him.
Thank you for taking the time to leave such wonderful feedback, and thank you again for choosing Perrin & Rowe.
Excellent customer service
Excellent customer service, Jermaine was extremely helpful and went above and beyond to assist! 🌟
13 July 2026
Unprompted review
Reply from Perrin & Rowe
Thank you for taking the time to leave a review Maria.
We're delighted to hear that Jermaine was able to provide such helpful support. Going above and beyond for our customers is something we're proud of, and it's wonderful to know this was reflected in your experience.
We'll be sure to share your kind words with Jermaine.
Thank you for choosing Perrin & Rowe.
Very good after sales customer service
Very good after sales customer service. Excellent brand which is well backed up with true customer service.
10 July 2026
Unprompted review
Reply from Perrin & Rowe
Thank you, Mrs Sampson.
We're delighted to hear you received such positive after-sales support. We believe great products should be backed by great customer service, so it's wonderful to know this was reflected in your experience.
Thank you again for choosing Perrin & Rowe.
Linda was excellent and returned my…
Linda was excellent and returned my call with her remedy.
Great customer service.
16 July 2026
Unprompted review
Reply from Perrin & Rowe
Thank you for your review Mr Hudson.
We're delighted to hear that Linda was able to help and follow through with a solution to your issue. Providing responsive, reliable support and keeping our customers informed every step of the way is something we take great pride in.
We'll be sure to share your kind feedback with Linda!
Quick and effective response
The person I had been dealing with about a warranty issue was on vacation - I was impressed by the way that a colleague responded to my phone call, quickly reviewed past emails and dealt with the matter. It would have been very easy to tell me to wait until the original person came back.
15 July 2026
Unprompted review
Reply from Perrin & Rowe
Thank you, Ian.
We're delighted to hear that your warranty enquiry was resolved quickly and efficiently. Providing seamless support is incredibly important to us, and it's wonderful to know that a colleague was able to step in, review the details and help without delay.
We believe great customer service means taking ownership and making things easy for our customers, so it's especially rewarding to hear that this stood out in your experience.
Thank you again for your kind feedback and for choosing Perrin & Rowe.
Warm regards,
Perrin & Rowe Customer Service Team
Perrin and Rowe are the most amazing company - knowledgeable first class support like in times gone past!
Perrin and Rowe are the most amazing company to deal with. I inherited one of their mixer taps when I bought my house in 2020. The tap is probably 13-years old now and some of the consumable parts, washers etc are, not surprisingly in need of maintenance. The staff at Perrin and Rowe are so knowledgeable of their products and identify the product and replacement parts with such efficiency. A real pleasure to deal with Linda today, I am totally confident in the parts and and fitting instructions provided.
13 July 2026
Unprompted review
Reply from Perrin & Rowe
Thank you for such a wonderful review John.
We're delighted to hear that Linda was able to help you identify the correct replacement parts with confidence and ease. Supporting products many years after installation is something we take great pride in, and it's incredibly rewarding to hear that your experience reflected this.
At Perrin & Rowe, our products are designed to be maintained and enjoyed for decades, and our team works hard to ensure customers have access to the parts, expertise and guidance needed to keep them performing at their best. We're pleased to hear Linda's knowledge and support gave you complete confidence in the solution provided.
We'll be sure to share your kind words with Linda.
Thank you again for choosing Perrin & Rowe.
Warm regards,
Perrin & Rowe Customer Service Team
Replacement shower mixer parts
Called Perrin & Rowe direct for some spare parts for a concealed shower mixer. Two straightforward and one less so. The query was dealt with quickly and parts due in a few days. Faultless service, thank you.
6 July 2026
Unprompted review
Reply from Perrin & Rowe
Dear Graham
We’re delighted to hear your enquiry was resolved quickly and efficiently, even when one of the parts proved a little more challenging to identify. Helping customers keep their products performing at their best with the right spare parts and expert support is something we take great pride in.
Kind Regards
Perrin & Rowe Customer Service Team
Excellent - thanks Linda
Dealt with Linda this morning and the service could not be faulted. Linda identified my taps, gave me product codes and ordered up the service parts needed. Further to this I've received videos explaining how to carry out the service. Absolutely top notch, just the way you'd hope things would work (and unfortunately rarely do). Thanks Linda 10/10
3 July 2026
Unprompted review
Reply from Perrin & Rowe
Thank you, Stuart, for such a fantastic review.
We're delighted to hear that Linda was able to quickly identify your taps, source the correct service parts and provide guidance to help you carry out the work yourself. We believe great customer service is about making things as simple and straightforward as possible, so it's wonderful to hear that was your experience.
At Perrin & Rowe, we're proud to support our products for the long term and provide customers with the information and parts they need to keep them performing at their best for years to come.
We'll be sure to share your kind words with Linda – she'll be thrilled to receive a 10/10!
Thank you again for choosing Perrin & Rowe.
Warm regards,
Perrin & Rowe Customer Service Team
Very helpful when looking for a…
Very helpful when looking for a replacement part. Quickly resolved and part received promptly.
29 June 2026
Unprompted review
Reply from Perrin & Rowe
Thank you for your review Nicola.
We’re really pleased to hear we could help you find the right replacement part and get it to you quickly. Keeping our products serviceable for years to come, backed by prompt and helpful support, is something we take great pride in.
Thank you for choosing Perrin & Rowe.
This is what customer service looks…
This is what customer service looks like. Thank you for your help with the spares and warranty registration Linda.
30 June 2026
Unprompted review
Reply from Perrin & Rowe
Thank you, Muhammad.
We're delighted to hear that Linda was able to help with both your spare parts enquiry and warranty registration. Comments like "this is what customer service looks like" mean a great deal to us and reflect exactly the experience we strive to provide.
We'll be sure to share your kind words with Linda.
Thank you again for choosing Perrin & Rowe.
Warm regards,
Perrin & Rowe Customer Service Team
Excellent Customer Service agent
The Customer agent, Linda, was very helpful in addressing the problem I presented - providing clear guidance and details of the replacement parts I would need to order to resolve the problem.
29 June 2026
Unprompted review
Reply from Perrin & Rowe
Thank you for your kind feedback.
We're delighted to hear that Linda was able to provide clear guidance and help identify the correct replacement parts to resolve your issue. Our aim is to make the process as straightforward as possible, giving customers the confidence to maintain and enjoy their Perrin & Rowe products for years to come!
We'll be sure to share your kind words with Linda.
Thank you for choosing Perrin & Rowe.
Great customer service
Great customer service - friendly, helpful and quick to send out spare part. Thank you!
29 June 2026
Unprompted review
Reply from Perrin & Rowe
Thank you for taking the time to leave a review Sonja.
We're delighted to hear you received friendly, helpful service and that your spare part was dispatched so quickly. Supporting our customers with prompt, straightforward solutions is something we're proud to offer.
Best wishes
P&R Customer Experience team
Absolute superb service by the Perrin &…
Absolute superb service by the Perrin & Rowe customer service team.
Linda was extremely helpful and very quick in responding aswel.
25 June 2026
Unprompted review
Reply from Perrin & Rowe
Thank you, Cornelis.
We’re delighted to hear you received such excellent service from our Customer Service team. Linda will be especially pleased to know her helpfulness and quick response made a positive difference to your experience.
We’ll be sure to share your kind feedback with her.
Thank you for choosing Perrin & Rowe.
Very speedy response from Customer…
Very speedy response from Customer Services to resolve an issue with a tap. Thank you P&R!
24 June 2026
Unprompted review
Reply from Perrin & Rowe
Thank you, Susan.
We’re really pleased to hear your issue was resolved quickly, providing fast, responsive support is something we take great pride in.
Thank you again for choosing Perrin & Rowe.
Warm regards,
Perrin & Rowe Customer Service Team
Linda was extremely helpful.
23 June 2026
Unprompted review
Reply from Perrin & Rowe
We’re really pleased to hear Linda was able to help, providing friendly, helpful support is exactly what we’re proud to offer.
We’ll be sure to share your kind feedback with her.
Thank you again for choosing Perrin & Rowe.
Spare parts ordered with no fuss
Fast identification of a discontinued tap and instantly sorted the spare parts required for the repair. Very proficient add able to sort on the phone which was a great help.
22 June 2026
Unprompted review
Reply from Perrin & Rowe
Thank you, Graham.
We’re really pleased to hear we were able to quickly identify your tap and get the right parts sorted for you, especially for a discontinued model. Supporting our products for the long term is something we take great pride in, and it’s great to hear this reflected in your experience!
Being able to resolve things quickly over the phone is exactly the level of service we aim to provide.
Thank you again for choosing Perrin & Rowe.
Warm regards,
Perrin & Rowe Customer Experience Team
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