My Perrin & Rowe kitchen tap was leaking and the lever arms worn. My plumber was keen for me to replace the whole tap: the tap alone is over £1,000 so I called Perrin and asked if there were replaceme... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Linda was lovely to speak with. She is so professional and efficient. She immediately confirmed my Perrin & Rowe product had a 5 year warranty and agreed to send replacement parts free of charge. Exc... See more
Needed to order some additional spare parts for my Perrin & Rowe Parthian kitchen tap. I had a general idea of what I needed to fix my problem but needed to double check with someone in Support Team.... See more
Company replied
Just replaced a Perrin and Rowe Etruscan 1420 filter tap purchased 22 years ago with the same upgraded model for a kitchen refurbishment. The quality of the former and new model is outstanding, as had... See more
Company replied
Company details
Written by the company
Perrin & Rowe, designer and manufacturer of brassware and sanitaryware. Our Kitchen and Bathroom products are handmade in England to the highest quality standards. Everything we make is designed to last and can be easily maintained with replacement spares readily available to purchase, both online and via Customer Services. Our products are designed to be self-serviceable, no plumber needed. The Technical Customer Service team for all after care support and advice are available as follows: Monday to Thursday: 9am to 5pm GMT Friday: 9am to 3.30pm GMT *Closed Public Holidays*
Contact info
Ferry Lane, RM13 9JY, Rainham, United Kingdom
- +44 (0) 1708 526 361
- customerservices@perrinandrowe.co.uk
- www.perrinandrowe.co.uk
4.7
Excellent
517 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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customer service
customer service.
The customer service of perrinandrowe was just perfect.
a part got damaged and was replaced within a week.
What more can be asked. Premium quality products, and premium quality after service.
Thank you very much
27 October 2026
Unprompted review
Very efficient
Very efficient, professional and friendly service. Easily ordered new part with clear explanation on next steps and installation - details then backed through what’s app messages.
26 October 2026
Unprompted review
Excellent service
Linda was lovely to speak with. She is so professional and efficient. She immediately confirmed my Perrin & Rowe product had a 5 year warranty and agreed to send replacement parts free of charge. Excellent service!
23 October 2026
Unprompted review
Another fantastic experience.
Another fantastic experience dealing with the support team especially Linda and Thomas. After trying various fixes with me for my mini hot water tap (spurting and leaking), Linda arranged a replacement spout and silicone tube under warranty. I was so relieved when replacing both did the trick and I'm extremely grateful for Linda's patience and advice and also for Thomas' help. Thank you so much both.
30 September 2026
Unprompted review
Excellent service for kitchen tap replacement parts
My Perrin & Rowe kitchen tap was leaking and the lever arms worn. My plumber was keen for me to replace the whole tap: the tap alone is over £1,000 so I called Perrin and asked if there were replacement parts. They put me through to their technical department and I am now within a week in possession of the part to stop the leak and two beautiful new level arms for a grand sum of £75. The service was superb - details of how to change the replacement part were emailed to me whilst on the phone to help my plumber. Couldn't have been better - a marvellous result (and eco friendly).
16 October 2026
Unprompted review
extremely helpful
19 October 2026
Unprompted review
Purchasing Spare Parts
I needed some spare parts for my kitchen tap. Debbie was extremely helpful and dealt with my enquiry quickly. Fantastic customer service.
12 October 2026
Unprompted review
Reply from Perrin & Rowe
Thank you, Brian.
We're delighted to hear that Debbie was able to help with your spare parts enquiry and provide such prompt support. Delivering knowledgeable, efficient service is something we take great pride in.
We'll be sure to share your kind feedback with Debbie.
Thank you again for choosing Perrin & Rowe.
Simply excellent
Just replaced a Perrin and Rowe Etruscan 1420 filter tap purchased 22 years ago with the same upgraded model for a kitchen refurbishment. The quality of the former and new model is outstanding, as had so much heavy handed use and never once had any issues. Equally the post sales support for the new model is first class. Young man called Tom was simply wonderful, nothing was too much trouble. So good to see a brand hold onto quality and excellent customer support for over two decades. Would repurchase a Perrin and Rowe product in a heart beat. Very well done indeed.
8 October 2026
Unprompted review
Reply from Perrin & Rowe
Thank you for your wonderful review.
We're delighted to hear that you chose another Etruscan tap after enjoying over 20 years of service from your original one. Knowing our products continue to perform and be appreciated decades after installation is something we're incredibly proud of.
It's equally rewarding to hear that Tom provided the level of support you expected when upgrading to your new tap. We believe exceptional products should be backed by exceptional customer service, and we're delighted this was reflected in your experience.
Thank you for your loyalty to Perrin & Rowe and for taking the time to share such lovely feedback. We'll be sure to pass your kind words on to Tom.
Linda who looks deals with after…
Linda who looks deals with after service,parts and warranties (to name but a few of her areas of expertise) is a real gem.
Her knowledge of their company products is excellent and her helpfulness in trying to help customers (especially the uninitiated like myself) far exceeded what I expected.
I think Linda would excel in whatever department she was working in.
7 October 2026
Unprompted review
Reply from Perrin & Rowe
Thank you, Paddy.
We're delighted to hear that Linda was able to provide such knowledgeable and helpful support. Taking the time to guide customers through their options and make the process as straightforward as possible is something we take great pride in.
Your comments are incredibly kind, and we'll be sure to share them with Linda. She'll be delighted to know she made such a positive impression.
Thank you for choosing Perrin & Rowe.
Speaking with a real person was great!
Speaking with a real person was great, Bridget was so helpful. What great customer service.
7 October 2026
Unprompted review
Reply from Perrin & Rowe
Thank you Emma, we're delighted to hear that Brigid was able to help. We know how important it is to be able to speak to a real person when you need support, so it's wonderful to hear that this made such a positive difference to your experience.
We'll be sure to share your kind words with Brigid.
Thank you for choosing Perrin & Rowe.
Excellent customer support
Excellent customer support, with a kind and responsive team. My 7 year old boiling water tap was leaking, and needed a couple of replacement parts that I'd struggled to work out / find the right ones online. They identified what I needed and sent me the correct replacement bits to get it working like new again. They are an expensive brand, so the fact that they have an accessible team that are committed to help customers repair products and solve issues is reassuring, and environmentally responsible.
28 September 2026
Unprompted review
Reply from Perrin & Rowe
Thank you for your wonderful feedback.
We're delighted to hear that our team was able to identify the right parts and help get your boiling water tap working like new again. Supporting our products for the long term and helping customers repair rather than replace wherever possible is something we take great pride in.
It's especially rewarding to hear that our commitment to customer support and sustainability gave you confidence in your Perrin & Rowe purchase.
Thank you for choosing Perrin & Rowe.
Brigid was extremely helpful and sent…
Brigid was extremely helpful and sent useful information to me.
5 October 2026
Unprompted review
Reply from Perrin & Rowe
We're delighted to hear that Brigid was able to help and provide useful information to support your enquiry Henry. Providing knowledgeable, helpful service is something we take great pride in.
We'll be sure to share your kind feedback with Brigid.
Thank you again for choosing Perrin & Rowe.
Great knowledge
Great knowledge, calls answered quickly and easy to follow downloads for each issue I was experiencing.
If only all customer service was as good as this!
Brilliant
5 October 2026
Unprompted review
Reply from Perrin & Rowe
Thank you, Patrick.
We're delighted to hear you found our team knowledgeable and easy to reach. Providing clear guidance, helpful resources and quick support is something we take great pride in.
Comments such as "If only all customer service was as good as this!" really mean a lot to us.
Thank you again for choosing Perrin & Rowe.
First class service from Thomas…
First class service from Thomas Knowledgeable and quick to respond. Great company to deal with
15 September 2026
Unprompted review
Reply from Perrin & Rowe
Thank you, Edmond.
We're delighted to hear that Tom provided first-class service. Delivering knowledgeable support and responding quickly when our customers need us is something we're proud of.
We'll be sure to share your kind words with Tom.
Thank you for choosing Perrin & Rowe.
Super friendly and helpful…
Super friendly and helpful customer service agent Linda! So professional and swift with identifying product and arranging resolution. Thanks!
15 September 2026
Unprompted review
Reply from Perrin & Rowe
Thank you for your kind feedback.
We're delighted to hear that Linda was able to provide such friendly, professional and efficient support. Helping customers quickly identify the right product and find the best resolution is something we take great pride in.
We'll be sure to share your kind words with Linda.
Thank you for choosing Perrin & Rowe.
Quality products and excellent customer…
Quality products and excellent customer service after sales. So pleased with our product and more so the way they dealt with a problem I had. Got through to a human immediately, emailed back quickly and sorted straight away. Thank you
11 September 2026
Unprompted review
Reply from Perrin & Rowe
Thank you, Jennie.
We're delighted to hear that you were pleased with both your product and the support you received. Providing responsive, personal service and making it easy for customers to get the help they need is something we take great pride in.
It's wonderful to know that your issue was resolved quickly and efficiently.
Thank you again for choosing Perrin & Rowe.
Only half a Tap for nearly six months
Ordered a bath fixture - only half of it was delivered to site. This was flagged immediately and unfortunately P&R have failed to provide the remaining part for nearly six months, leaving us with an unfinished/unusable room. We have been chasing twice a week for months, to no avail. The fixtures in our kitchen are gorgeous but we are so disappointed in this 'luxury' experience. Better to order from Lefroy Brooks whose customer service is excellent.
11 September 2026
Unprompted review
Reply from Perrin & Rowe
Thank you for taking the time to share your feedback. We are very sorry to read about your experience.
The situation described in your review is clearly not the level of service we aim to provide, and we understand how frustrating it must be to have an unfinished bathroom for such an extended period.
We take feedback like this very seriously. However, despite investigating internally, we have been unable to identify your order or enquiry from the information provided. As your Trustpilot profile is listed only as "Consumer", we do not currently have enough information to trace your case and understand what has happened.
We have therefore requested further details through Trustpilot and would be grateful if you could provide your name, order number, retailer, or any other relevant information so that we can fully investigate the matter.
We are committed to resolving issues as quickly as possible and learning from situations where we fall short of expectations. We would welcome the opportunity to review your case and work towards a resolution once we receive further information.
Kind regards,
Perrin & Rowe Customer Service Team
very helpful on quick
9 September 2026
Unprompted review
Reply from Perrin & Rowe
Thank you, Ian.
We're delighted to hear you received helpful and prompt support. Your feedback is greatly appreciated.
Thank you for choosing Perrin & Rowe.
Great customer service
Called up their customer service to get some spares for a kitchen tap. Spoke with Tom who was able to confirm what parts I needed, and get the order setup. Nice to have a company where when you call, you actually get through to person who is helpful.
7 September 2026
Unprompted review
Reply from Perrin & Rowe
Thank you, Jon.
We're delighted to hear that Tom was able to help you identify the correct parts and get your order arranged quickly. We believe great customer service starts with being able to speak to a knowledgeable person when you need help, so it's wonderful to hear that this stood out in your experience.
We'll be sure to share your kind feedback with Tom.
Thank you again for choosing Perrin & Rowe.
Very helpful customer service agent.
Very helpful customer service agent.
2 September 2026
Unprompted review
Reply from Perrin & Rowe
Thank you for your kind review, Liza.
We're delighted to hear you received such helpful support.
Thank you again for choosing Perrin & Rowe.
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