Shaws of Darwen Reviews 299

I spoke to Heinz in Customer Services regarding cleaning our sink in a hard water area. He was so helpful, with good advice, that helped me to solve the problem and restore the sink to its original pristine state. He was helpful and professional. Thank you.

Plenty of other Belfast sink options. Don’t buy a shaws sink. I’ve had mine for 5 years and the glaze has broken down and the sink has staining. They are not interested. Very bad company. They advised this is not covered by their lifetime guarantee

Very helpful and friendly. Did exactly what they said they would do. Sent the items we required as requested.

Great customer service. Olivia replied promptly and with clear instructions so that I could test the issue with one of the sink draining baskets, enabling diagnosis so that she could recommend the correct fix. She then organised the replacement to be sent directly to me, with detailed instructions for refitting by my plumber. Thank you, a proactive and easy experience from start to finish !

Clare (Customer Services) and Marko (technical support) both went out of their way to ensure that they sourced the correct part for my discontinued sink. The best customer and sales support I have received from any company for a long time. Well done to Shaws of Darwen and thank you.

Clear communication and good follow-up

Olivia responded quickly on email with some really useful material, and then went out of her way to make sure the parts could be sent to me
First class!

The ladies were so helpful.
It’s so good to speak to someone. The ladies were polite & listened to me without rushing me. They then took the time to look for what I needed.
Thank you do much Katie Tanya & Claire.

We had a small unforeseen issue with our sink, but it was resolved promptly by Shaws. We love the Ribchester.

High-quality, durable porcelain sinks in classic English style. Good customer service

Great products & amazing customer service. Highly recommend!

This product is excellent! Best in the UK market! After also speaking to the Customer support, We Olivia has been very caring and one of the best support members I have ever dealt with!

Super service of Clare! Always clear and fast response.

The products are low quality. Six months in, with very low usage (second home), the sink has numerous chips, and the brass waste is an embarrassingly cheap PVD (plated) affair, that apparently MUST be cleaned with a soft cloth warm water and washing up liquid. A kitchen waste. In a kitchen sink. Warm water and washing up liquid only. This item is not fit for purpose. Also, customer services did not reply to my courteous enquiries. After weeks of chasing, they only replied to the kitchen installer.

After 12 months our Shaws kitchen sink is immaculate white and working hard every day.

After 2yrs our sink showed signs of crazing. I emailed March 2024 with photos. Reply received confirming crazing covered under warranty. Unfortunately, communications broke down when the customer services person I was corresponding with left the company. It therefore took until now (March 2025) to receive an offer of a replacement sink, due to arrive in a weeks time. Provided it arrives I'm am happy to upgrade my 1 star to 4 stars.

I had our Shaws Ribchester 800 sink fitted less than three years ago - after a significant delay due to a manufacturing backlog - and now one bowl is now getting repeatedly chipped. It’s very frustrating as this bowl is barely used, mainly for draining food items and washing down plates before they go in the dishwasher. Contacted customer service to no avail as they insist damage is “customer abuse” instead of manufacturing fault. Very disappointed and I will not purchase from or recommend Shaws as a result.

Edit - in response to Shaws - please provide the evidence form your technical team that this isn’t a manufacturing error. I have requested this directly and you then said you’d send a few free items out.

I had some minor parts disappear from my sink grid and when asking if I could purchase some more, they offered to send me some spares, free of charge. Super thoughtful, professional and responsible. A great firm!

I emailed the support team to enquire about a buying a replacement overflow cover instead of a full water kit which was all I could find online.
They replied very promptly and generously offered to send me one for free.
This is definitely not the kind of customer experience I've experienced of late and is really refreshing.
Many thanks to the team

Really bad management, quick staff turnover, lack of skull base, far too behind with health and safety, insecurity for lasting job. Building collapsing. Still using archaic practices