Victoria + Albert Baths Reviews 42

nice and helpfull staff, always ready to do the best.

I contacted Victoria and Albert after my original Monaco bath developed a crack, I believe due to faulty plumbing. Without any fuss they sent a replacement bath, nearly 25 years after the original bath was installed, and were a pleasure to deal with, particularly Simon.
I love my bath which is so comfortable and stylish and I highly rate this company.

Professionalism and efficiency in service, attention to the customer, and product quality.

Clare has been great help - Very responsive and happy to help regardless of how little or large any order or issue may be!

Fantastic help from Katie, happy, cheerful and emailed me the answers to the questions I asked.

Very friendly sales and after-sales service.

I always get a clear and concise answer.

I have been working with Clare for several years. She is always willing to help and answer any questions. We have never had a problem with their products. Everything is always well packaged and arrives quickly. I would recommend working with Clare and the whole V&A team.

Clare is always a great help, everything I needed was dealt with quickly and accurately. I really needed a quick turnaround and we certainly got that, I highly recommend, thank you.

What an amazing service I just received from Heinz Wehner at Victoria & Albert! We received a bath which was damaged when we opened it and even though we only reported it about 6-8 weeks after receiving it, they still replaced it without question.

Not only are the products an outstanding quality but so is the service they provide.

I'm really impressed with Heinz and thank him so much for all of his help.

Don’t trust this company. They offer a 25 year guarantee that states they will either repair, replace or refund for damaged or faulty products. They confirmed that we met the guarantee criteria but only offered a like for like replacement and refused to offer a refund. We’re now stuck with a bath we don’t want can’t sell.

Clare went above and beyond to get an order out on time.

We ordered Victoria + Albert's beautiful slipper tub for our new Master Bath renovation and sadly a hairline crack in its base and a chip was discovered during installation. We know that the tub was securely situated in our garage for 2 mos. safeguarded from damage and we know that our contractor did not cause the damage on installation. There was no indication that this fracture was caused by handling during shipment, but our contractor believes it was inadvertently caused by aggressive pressure on the winching strap when being prepared for shipment to the plumbing supply house. The sales rep for Victoria + Albert has refused to address the problem, instead relying on the contractor's failure to identify the problem during the 5-day inspection period or, in the alternative, mishandling by the contractor. We find it incomprehensible that a company would not stand by its product, but rather be relieved that their quality control issues were not discovered on a timely basis. Their resolution was to offer us a 50% discount off of a $7,198 MSRP for another tub order, so our slipper tub would now cost us close to $10,000. Our contractor never had reason to doubt the quality and integrity of V+A’s product. He was shocked when he discovered the fracture only by running his hand along the base. As an aside, our prior contractor, in constructing a new bathroom for us, left the new tub ordered for that project unboxed in our garage for three (3) months without ever inspecting it. He never doubted the integrity of that product. So, buyer beware. My request for assistance filed with House of Rohl, a large corporate conglomerate of luxury bath brands that owns V+A, went ignored.

No response from an email request so followed up with a phone call and spoke to Sandra. She was very helpful and dealt with my problem very efficiently

I am from Germany and would like to buy two bathtubs from V&A because I love this style. Unfortunately the export department couldn't help me to find a shop where I can look at them and check the comfort and proportions.

Swift, courteous and efficient response from customer service team. What a good company should be doing. Others could learn from V&A.
Well done V&A.

The quality, style and beauty of the products speak for themselves. Unusually these days though, all the staff that assisted me were very helpful. Sandra however was particularly amazing. Choosing everything during a renovation can be a minefield and Sandra went above and beyond to help me. I couldn't recommend this company and Sandra highly enough.

Fantastic service! The drain on my bath broke and Katie and Taniya were amazing at helping to source the correct part and fix the issue. Very happy with the outcome and would recommend

Prompt and really positive experience, thanks to Claire and the team

Fast reply and professional help from them

Had to call about my order and spoke with Claire. She swiftly dealt with my enquiry and gave me positive reassurance regarding timescales for delivery. So very happy with the customer service!