Mr Clutch Reviews 

4,214
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 510 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the reliable and efficient service, highlighting the friendly and helpful staff. Many appreciate the clear communication, honest advice, and competitive pricing, finding the booking process easy and seamless. Excellent customer service is frequently mentioned, with staff often going the extra mile for prompt, professional assistance. However, some customers noted issues with workmanship, including damaged parts or incomplete work, leading to unexpected costs. A few also felt customer service was unhelpful when problems arose, experiencing poor communication or denial of responsibility. Additionally, some reviewers mentioned high quotes or unexplained price changes.

What people talk about most

Service

Consumers find service to be positive, with many reviewers consistently praising the efficiency,... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising them for being helpful, friendly, and... See more

Price

Customers had positive experiences with price, often highlighting reasonable and affordable costs for... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the staff for being polite,... See more

Booking process

People report positive experiences with the booking process, finding it easy and seamless, often without... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent! Reliable, friendly, they have easy to understand pricing and very affordable. We have used Mr Clutch on numerous occasions and have been very happy with our service. We’ve used them fo... See more

Company replied

Rated 5 out of 5 stars

Have used Mr Clutch for years and recently moved house so using the Strood branch now. So knowledgeable and helpful , the guy on the front desk is always going the extra mile too. Recent works, maj... See more

Company replied

Rated 5 out of 5 stars

Booked in for a major service and MOT for the 29th June. Unfortunately due to part issues Mr clutch was unable to complete the job until the next day however communication was made with plenty of n... See more

Company replied

Rated 5 out of 5 stars

I go to Mr Clutch every year for a major service and MOT and from booking online dropping off the car and then picking it up when i have had a phone call from them that everything was finished is easy... See more

Company replied


Company details

  1. Car Service

Information provided by various external sources

Mr Clutch Autocentres are nationally recognised as the UK's leading clutch, brake & transmission specialist. With over 45 autocentres throughout the country providing a wide range of garage services that include full car servicing general repairs and MOT’s.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(4,214)

499 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

As usual

As usual, Dave and his team have been as good as normal

1 June 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Mr D Heggie,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Campervan in MOT

I took my campervan in for a MOT. Online booking was super easy. The staff were friendly and helpful. I have been taking vehicles there for years and always had great service.

1 June 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Beverley Sweetman,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Car MOT

I had my car in for an MOT, it was done fast and efficiently. The team was very helpful and accomodating as I arrived much earlier. Would definitely recommend.

30 May 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

I shall definitely use again…

I’ve not used this garage before but I made a last minute booking for an MOT as I’d been let down by another garage.

However, I shall definitely return as this garage did a fantastic job. They’re clearly really busy but they fit me in on the same day. They will run ragged with non-stop customers, but the customer service was still spot on.

29 May 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Jamie,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Excellent Service

Excellent, professional, friendly service. Took my car in for an MOT and service. The car was MOT'd quickly, and a rundown of the issues was passed on to me within 2 hours. Issues were fixed, service done, and I got the car back just after lunch. The staff are friendly and explained everything in detail. I also trusted what the mechanic said, which is hard to say for some of the other high street companies. One of the most pleasant experiences I have had MOT and servicing my car in a while. Would highly recommend them.

28 May 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Terry,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Mr Clutch Southend were absolutely…

Mr Clutch Southend were absolutely Fantastic, Mark, the guy I spoke to was an absolute legend! He put up with my regular phone calls,as my Vauxhall Astra , Viper had reverse gear issues, and he kept the price down too, my reverse gear now slips in like BUTTER, a BIG Shout out to all the guys for their help and professionalism, and above all Kindness! Would recommend them to anyone! Thankyou all at Mr Clutch Southend♥️♥️♥️♥️x x x x x x x x x x

28 May 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Diana Garwood,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Excellent,

Excellent,
Lovely staff. Really quick, will use again

28 May 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Gina,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Great time.

Drop my car at 10am today,I ask how long it will take was told by the guy that book me in that it will take 45 mins.I went for a walk about on the Hight Street came back at 10:36 ,shortly after at 10:39 my car was off mot machine...Paper work( pass ) ready at 10:42 .Very impress with Joe accuracy from Leyton Team .

28 May 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Cecile Brown,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Friendly service and always helpful

Friendly service and always helpful

27 May 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Cliff Lee,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Really great customer service

Really great customer service, feel they really cared which can be hard to find when dealing with the car

20 May 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Tracey,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Absolutely brilliant service from start…

Absolutely brilliant service from start to finish. I had no clue what to do with the issue I was having, but the team were really helpful, explained everything clearly, and made the whole process stress-free. They were also very accommodating around my work schedule, which made things so much easier for me. The job was completed as quickly as possible and the communication throughout was great. Really friendly, professional service and I’d happily recommend them to others.

26 May 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Alan,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Mr Clutch Crayford

I've used Mr Clutch at Crayford for several years and I'm always thoroughly satisfied with the service they provide. Very professional, reliable and honest.

25 May 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Raymond Marsh,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

5 star

Always a good experience at Mr Clutch

23 May 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Megan,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Car needed a rubber boot on the drive…

Car needed a rubber boot on the drive shaft , mark said it would be Tuesday but he called me on the bank holiday Monday to say it was all done, great service

25 May 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi George Neale,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Great service

Just went for MOT. Smooth and fast process. Would def come back again

25 May 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Sandra,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

New clutch

I needed a new clutch and thought I would have to wait a while to have it done. I was seen the next day and the job was completed and ready to collect the same day. Follow up service included.
Good friendly service,no complaints.Happy to recommend.

21 May 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Jane Anderson,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Air Con Regas

Had an air con Regas …. Gentle and at reception was welcoming and friendly. Seemless process and finished bang on time.

Thanks a lot …. Needed the cold ac in this heat

23 May 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Very happy with MOT and Service

Really easy website to book in and good value for money, friendly and approachable reception and work completed in good time. Thank you.

23 May 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Cherry,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Great service

Great service , highly recommended

23 May 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Kara West,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Reception professionals and polite

Reception professionals and polite, informed of time scale to complete service. Rang to let me know that vehicle was ready to collect and of defects.
Could not fault service or staff
Will use again when the need arises.

22 May 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Judith Atwell,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

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