Mr Clutch Reviews

4,212

•

4.7

Car Service

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Review summary

Created with AI, based on recent reviews

Looking at 510 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the reliable and efficient service, highlighting the friendly and helpful staff. Many appreciate the clear communication, honest advice, and competitive pricing, finding the booking process easy and seamless. Excellent customer service is frequently mentioned, with staff often going the extra mile for prompt, professional assistance. However, some customers noted issues with workmanship, including damaged parts or incomplete work, leading to unexpected costs. A few also felt customer service was unhelpful when problems arose, experiencing poor communication or denial of responsibility. Additionally, some reviewers mentioned high quotes or unexplained price changes.

What people talk about most

Service

Consumers find service to be positive, with many reviewers consistently praising the efficiency,... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising them for being helpful, friendly, and... See more

Price

Customers had positive experiences with price, often highlighting reasonable and affordable costs for... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the staff for being polite,... See more

Booking process

People report positive experiences with the booking process, finding it easy and seamless, often without... See more

Reviews shaping this summary

Excellent! Reliable, friendly, they have easy to understand pricing and very affordable. We have used Mr Clutch on numerous occasions and have been very happy with our service. We’ve used them fo... See more

Company replied

Have used Mr Clutch for years and recently moved house so using the Strood branch now. So knowledgeable and helpful , the guy on the front desk is always going the extra mile too. Recent works, maj... See more

Company replied

Booked in for a major service and MOT for the 29th June. Unfortunately due to part issues Mr clutch was unable to complete the job until the next day however communication was made with plenty of n... See more

Company replied

I go to Mr Clutch every year for a major service and MOT and from booking online dropping off the car and then picking it up when i have had a phone call from them that everything was finished is easy... See more

Company replied

Company details

Car Service

Information provided by various external sources

Mr Clutch Autocentres are nationally recognised as the UK's leading clutch, brake & transmission specialist. With over 45 autocentres throughout the country providing a wide range of garage services that include full car servicing general repairs and MOTs.

Contact info

2 Priory Road, ME2 2EG, Rochester, United Kingdom
01634 717747
customerservices@mrclutch.com
www.mrclutch.com

4.7

Excellent

4K reviews

5-star

4-star

3-star

2-star

1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Very helpful staff. Excellent service. Reasonable cost.

8 June 2026

Unprompted review

Reply from Mr Clutch

Jun 8, 2026

Hi Carol,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Jun 8, 2026

Great service from start to finish

Great service from start to finish, very professional and reasonable pricing.

1 June 2026

Unprompted review

Reply from Mr Clutch

Jun 8, 2026

Hi Mike Fletcher,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Jun 7, 2026

Poor service & not replying to complaint

Now after waiting long time
I will act & make mr clutch regret & also take it to court for claim
Not replying to acton location complaint
I will contact the NCS National Concilliation System & citizen advise bureau

25 May 2026

Unprompted review

Reply from Mr Clutch

Jun 8, 2026

Hi,

Thank you for taking the time to provide your feedback, we're really sorry to hear that you're unhappy with the service that you've received.

We've checked our records, and do not have any invoices in your name, so we're unable to find your booking.

Please can you contact our Customer Services Team, so we can fully investigate your concerns?

Thanks,
Mr Clutch Autocentres

Jun 6, 2026

Quick and easy

Quick and easy, good service

6 June 2026

Unprompted review

Reply from Mr Clutch

Jun 8, 2026

Hi Deniss,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Jun 6, 2026

Friendly and polite staff

Friendly and polite staff. Dropped the car in no waiting around. Fast service. Collected car again no waiting around. Excellent customer service

6 June 2026

Unprompted review

Reply from Mr Clutch

Jun 8, 2026

Hi John,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Jun 5, 2026

All ran on schedule

All ran on schedule.

Polite front desk.

Good communication

Easy to book online

5 June 2026

Unprompted review

Reply from Mr Clutch

Jun 8, 2026

Hi Tony H,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Jun 5, 2026

Very nice staff

Very nice staff, very helpful, good value on full service, on time

4 June 2026

Unprompted review

Reply from Mr Clutch

Jun 5, 2026

Hi Vanhung Duong,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Jun 4, 2026

Fabulous customer service

Mark & the Team at Mr Clutch, Southend, are incredible. Super helpful, friendly and their work is top notch! Highly recommend.

4 June 2026

Unprompted review

Reply from Mr Clutch

Jun 4, 2026

Hi Louise,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Jun 3, 2026

Great service

Happy with service provided

3 June 2026

Unprompted review

Reply from Mr Clutch

Jun 4, 2026

Hi Tracey Callow,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Jun 3, 2026

Really nice staff with Mandy and Shane…

Really nice staff with Mandy and Shane at sittingbourne. Great work!

3 June 2026

Unprompted review

Reply from Mr Clutch

Jun 4, 2026

Hi Andrew Holohan,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Jun 2, 2026

Dave is just utterly fantastic

Dave is just utterly fantastic, his customer service is amazing. So helpful, he is an absolute credit to Mr Clutch, I have personally directed a lot of people to Mr Clutch due to his greatness and all have found him to be absolutely amazing in every way,

2 June 2026

Unprompted review

Reply from Mr Clutch

Jun 3, 2026

Hi Miss Caroline Rice,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Jun 2, 2026

Always a great experience coming here

Always a great experience coming here. MOT was quick and efficient. Will definitely be coming back.

2 June 2026

Unprompted review

Reply from Mr Clutch

Jun 3, 2026

Hi Charlie Oliver,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Jun 1, 2026

I trust them .

I have used there Crawford branch for about 4 years now .
And can not fault the service I receive and have all the family cars serviced with them .
Staff are great , good advise given when asked for .
No extras added .
Booking easy , staff friendly & service first rate .

1 June 2026

Unprompted review

Reply from Mr Clutch

Jun 2, 2026

Hi Mr Lydon,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Jun 1, 2026

As usual

As usual, Dave and his team have been as good as normal

1 June 2026

Unprompted review

Reply from Mr Clutch

Jun 1, 2026

Hi Mr D Heggie,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Jun 1, 2026

Campervan in MOT

I took my campervan in for a MOT. Online booking was super easy. The staff were friendly and helpful. I have been taking vehicles there for years and always had great service.

1 June 2026

Unprompted review

Reply from Mr Clutch

Jun 1, 2026

Hi Beverley Sweetman,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

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