Mr Clutch Reviews 

4,212
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 510 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the reliable and efficient service, highlighting the friendly and helpful staff. Many appreciate the clear communication, honest advice, and competitive pricing, finding the booking process easy and seamless. Excellent customer service is frequently mentioned, with staff often going the extra mile for prompt, professional assistance. However, some customers noted issues with workmanship, including damaged parts or incomplete work, leading to unexpected costs. A few also felt customer service was unhelpful when problems arose, experiencing poor communication or denial of responsibility. Additionally, some reviewers mentioned high quotes or unexplained price changes.

What people talk about most

Service

Consumers find service to be positive, with many reviewers consistently praising the efficiency,... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising them for being helpful, friendly, and... See more

Price

Customers had positive experiences with price, often highlighting reasonable and affordable costs for... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the staff for being polite,... See more

Booking process

People report positive experiences with the booking process, finding it easy and seamless, often without... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent! Reliable, friendly, they have easy to understand pricing and very affordable. We have used Mr Clutch on numerous occasions and have been very happy with our service. We’ve used them fo... See more

Company replied

Rated 5 out of 5 stars

Have used Mr Clutch for years and recently moved house so using the Strood branch now. So knowledgeable and helpful , the guy on the front desk is always going the extra mile too. Recent works, maj... See more

Company replied

Rated 5 out of 5 stars

Booked in for a major service and MOT for the 29th June. Unfortunately due to part issues Mr clutch was unable to complete the job until the next day however communication was made with plenty of n... See more

Company replied

Rated 5 out of 5 stars

I go to Mr Clutch every year for a major service and MOT and from booking online dropping off the car and then picking it up when i have had a phone call from them that everything was finished is easy... See more

Company replied


Company details

  1. Car Service

Information provided by various external sources

Mr Clutch Autocentres are nationally recognised as the UK's leading clutch, brake & transmission specialist. With over 45 autocentres throughout the country providing a wide range of garage services that include full car servicing general repairs and MOT’s.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(4,212)

494 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

5 star service

5 star service. Absolutely brilliant on all fronts. Thank you!

16 May 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Kirsty Hopkins,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Very good, very quick, very happy

Very good, very quick, very happy.

19 May 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Jason Capnerhurst,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Very efficient I arrived early and they…

Very efficient I arrived early and they took my car for the MOT very friendly and informative staff I have been visiting Mr Clutch Croydon for many years due to good service and honest prices.
I would highly recommend.

18 May 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Mrs Dewhurst,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Friendly and honest.

Friendly and honest.

18 May 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi John Page,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Booked a mot at 8:30 am and finished in…

Booked a mot at 8:30 am and finished in less than 1 hour.

18 May 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Wei,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Happy with the service I received…

Happy with the service I received today, friendly staff and courteous.

15 May 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

I`m a returning customer

I`m a returning customer, easy to book without a long lead time, friendly and fair service and pricing.

15 May 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Russell Mattin,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Van broke down on a Saturday

Van broke down on a Saturday, 3.pm , alot of the garages have closed for the weekend , one call to Mr clutch , "yeah bring it in " , given a quote for best and worst case scenario for a new clutch. Had the van fixed and ready by 3 pm on a Monday. The enfield branch are life savers.

25 April 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Jamie Mcclory,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

I just pass Mot today for my BMW 2010

I just pass Mot today for my BMW 2010, so the are honest .

15 May 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Andrejs Bidzans,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Brilliant service.

I brought my car in, in a panic that it would be a massive job. Mark dismissed my worries and calmed me down with sensible detailed advice on what the problem could be. My car was kept for two days for a thorough investigation and diagnostics check. It wasn't a massive job more a mini maintenance that was needed. I was only charged for the diagnostics check and told to bring it back immediately should the problem re-occur. Brilliant service from Mark and the Mr Clutch mechanics.

14 May 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Linda Clay,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Have been using Mr Clutch for a good…

Have been using Mr Clutch for a good few years now .
Would definitely recommend them for all needs of your car.

11 May 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Matthew Neale,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Mr Clutch, Chingford

I have been using Mr. Clutch, Chingford branch, to MOT my family's cars for several years and have found them to be totally professional. The staff are pleasant and knowledgeable and the location is good.

9 May 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Alan,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Efficient and friendly

Efficient and friendly . very good communication

9 May 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Ian Anderson,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

A faultless experience.

Dave the service advisor, was friendly and professional even though he was extremely busy trying to help everyone in the reception and on the phone. My MOT was carried out on time and the advisory items were explained in detail.
A faultless experience, highly recommended.

9 May 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi David Wolsey,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Great communication

Great communication, helpful staff, reasonable prices. Good all round garage whom I trust.

7 May 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Sarah,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Excellent Service

I had my car’s MOT carried out at the Enfield garage and I couldn’t be more impressed with the service. The staff were professional, friendly and knowledgeable. My car was returned in tip top condition and the thorough checks gave me a peace of mind. I highly recommend Mr Clutch to anyone looking for a reliable and trustworthy service.

8 May 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Very friendly staff and professional…

Very friendly staff and professional MOT service. Will deffo be back.

8 May 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Brett Temple,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Leyton, London E10 branch

I always go to the Leyton, London E10, branch for an MOT or car service. The mechanics there are great and always do a fabulous job... the manager, Frank, is very helpful and courteous ..

7 May 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Sam,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Mr Clutch Luton 5*

Took my car to Mr Clutch in Luton with a suspected gearbox problem (as indicated by another garage), but Dave and team correctly diagnosed the issue as being an over-stretched gear linkage cable, replacement of which was certainly a lot cheaper than a gearbox repair. This is just the sort of service you want, proving Mr Clutch Luton to be a reliable and trustworthy garage. Now able to change gears without any issues and with total confidence. Very pleased with the outcome!

17 April 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Martin C,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Pleasant staff and good service

6 May 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Mark B,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

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