One word. Jamie Hind. Ok that’s 2 but what a service. First time insurance on a taxi I was skeptics but I couldn’t ask for more, helpful knowledgeable, an absolute credit to the business. I tried rive... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I couldn’t be happier with the service I’ve received from insuretaxi. Every time I’ve needed assistance Zak velasco gone above and beyond to help me out. He explained my policy clearly and make sur... See more
Company replied
I usually speak to Caroline Jones (renewals Team Leader) each year she works so hard to keep my premium down and always has advice for every query I have. The one time in 6 years I have had to make a... See more
Company replied
Jonathan Bryan was exceptional, nothing was too much. He was very helpful and understanding and made the whole process less stressful. He is a credit to his employers. We first spoke to Jonathan in 20... See more
Company replied
Company details
Written by the company
As a taxi insurance broker, we will work hard on your behalf to get you the taxi insurance policy to meet your needs. It is very important to get the right balance of a competitive premium and the correct level of cover. As taxi driving is either your livelihood or even your business, being off the road can hurt financially. Our cover will make sure that, in the unfortunate event of a non-fault accident, that you are back on the road as quickly as possible in a like-for-like replacement vehicle.
Contact info
Suite 1 + 2, Gordon House, Leicester street,, PR9 0ER, Southport, United Kingdom
- 0333 200 0071
- enquiries.taxi@bbrown.com
- www.insuretaxi.com
4.8
Excellent
294 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Speaking to Lauren Burrell
Speaking to Lauren Burrell, she was very helpful and nice and managed to get me a good deal, and also being a long time customer. Thank you
23 April 2026
Unprompted review
Reply from Brown & Brown formerly InsureTAXI
Thankyou for renewing with us again and for taking time to leave a review, we do appreciate it 😊
Lucy Hughes Jones thank you.
Lucy Hughes Jones thank you.
Lovely experience dealing with you excellent as ever. Insure taxis team 5 stars.
Private hire driver.
20 April 2026
Unprompted review
Reply from Brown & Brown formerly InsureTAXI
Thanks so much for renewing your policy with us again and for the kind feedback. I will pass your comments onto the team 😊
Been using this company for many years…
Been using this company for many years as a ph driver.
Never had any issues/ problems..today was no exception..saved me a lot of money in the end.
1 April 2026
Unprompted review
Reply from Brown & Brown formerly InsureTAXI
Really nice to see you are happy with the service & price for your policy. Thanks so much for renewing with us again and your feedback, we do appreciate it 😊
Hi this is a second time I got…
Hi this is a second time I got insurance from brown &brown and Lucy Hughes served me very polite and explained me professionally everything
27 March 2026
Unprompted review
Reply from Brown & Brown formerly InsureTAXI
Thanks for renewing your policy with us again and for the kind feedback 😊
My review
Hello, I have renewed for the second time really good customer service and a reasonable price, I recommend to everyone.
10 March 2026
Unprompted review
Reply from Brown & Brown formerly InsureTAXI
Glad to see you are happy with the service received from the team here. Thanks so much for renewing with us again we do appreciate it 😊
Amazing service by Ella was so helpful…
Amazing service by Ella was so helpful and understanding
24 March 2026
Unprompted review
Reply from Brown & Brown formerly InsureTAXI
Glad to see you are impressed with Ella's service. Thanks for leaving a review 😊
Excellent 5 star service
It’s only my 2nd year with Insure Taxi but I am really glad I found them. Lauren was extremely helpful with my renewal and it’s a nice change to have such a cheerful person to deal with. Everything came through just as she said and I’m more than happy with the service I received
18 March 2026
Unprompted review
Reply from Brown & Brown formerly InsureTAXI
Glad to see Lauren was able to help you with your insurance. Thanks for renewing with again and for the great review we do appreciate it 😊
I had a great experience getting my…
I had a great experience getting my taxi insurance sorted with Liam Horan at insureTAXI.
He was really helpful from start to finish, explained everything clearly, and made the whole process quick and stress-free. He took the time to find me a good deal and made sure I understood all my options instead of just rushing me into a policy.
What stood out most was how easy he made everything — no pressure, just honest advice and solid support. It’s not always easy finding someone reliable in this industry, but Liam definitely delivered.
Highly recommend if you’re looking for taxi insurance and want someone who actually helps rather than just sells.
19 March 2026
Unprompted review
Reply from Brown & Brown formerly InsureTAXI
Really nice to see you are impressed the service Liam provided. Thanks for choosing us for your Taxi policy and also for the great feedback I will pass your comments onto the team😊
Yet again another fantastic experience…
Yet again another fantastic experience with insure taxi , have used them for 10 years now and no matter who you deal with the service is superb . Won’t go anywhere else
17 March 2026
Unprompted review
Reply from Brown & Brown formerly InsureTAXI
Really nice to read your kind comments. Thanks so much for being a loyal customer we really do appreciate it 😊
I’m really greatful to have found such…
I’m really greatful to have found such a good insurance company it’s very trustworthy and it has a good quality
13 November 2025
Unprompted review
Reply from Brown & Brown formerly InsureTAXI
Nice to see you are happy with the service - thanks for the feedback 😊
A 3rd year spent with INSURETAXI and a…
A 3rd year spent with INSURETAXI and a further positive experience. I am always contacted 2 weeks prior to renewal with a quote ready. The process of renewing is made easy for the customer if happy with the price. Customer service is always excellent - friendly and super efficient. Sales executive Lauren found me an affordable quote and made the process of renewing a pleasant experience, in a very short time I had my new certificate by email. Couldn't ask for more. Thank you
12 March 2026
Unprompted review
Reply from Brown & Brown formerly InsureTAXI
Thanks so much for your renewing with us again for another year and for the great feedback, we really do appreciate it. I will pass your comments onto the team 😊
Very Friendly Service
My situation was stressful but as Ella Halton dealt with it and explained me everything really happy with service I received and recommended as 5⭐️rating.
10 March 2026
Unprompted review
Reply from Brown & Brown formerly InsureTAXI
Thanks so much for the kind review. Glad Ella in our customer service team was able to assist you. 😊
Great customer service
Great customer service. Mr Paul Poland was really helpful in helping us get the best rate and was really patient and helpful in providing us the best service over two days.
4 March 2026
Unprompted review
Reply from Brown & Brown formerly InsureTAXI
Thanks for choosing Insure-TAXI for your insurance policy. I will pass your comments onto the team 😊
I will recommend Louis Burke as a very…
I will recommend Louis Burke as a very helpful member of the team i think he is very nice person indeed
26 February 2026
Unprompted review
Reply from Brown & Brown formerly InsureTAXI
thanks for your review I will pass your comments onto the team 😊
Best service and price from Lauren…
Best service and price from Lauren Bur-ell happy I renewed my insurance again
24 February 2026
Unprompted review
Reply from Brown & Brown formerly InsureTAXI
Nice to see you are happy with our service and price, Thanks for renewing with us again 😊
Louis went above and beyond to resolve…
Louis went above and beyond to resolve my issues he persevered and got to the bottom of my issues. Renewed my policy because of the effort of this young man.
23 February 2026
Unprompted review
Reply from Brown & Brown formerly InsureTAXI
Thanks so much for renewing your Taxi policy with us again. Glad Louis was able to resolve your issues 😊
Reply from Brown & Brown formerly InsureTAXI
Thanks for the positive review 😊
Very quick service all perfect
12 February 2026
Unprompted review
Reply from Brown & Brown formerly InsureTAXI
Nice to see you are happy with the service received. Thanks for leaving a review 😊
Very good customer service and friendly…
Very good customer service and friendly people
12 February 2026
Unprompted review
Reply from Brown & Brown formerly InsureTAXI
Glad you are happy with the team here at Insure-TAXI thanks for sharing your feedback 😊
Ella was very knowledgeable
Ella was very knowledgeable, pleasant and lovely to deal with.
17 February 2026
Unprompted review
Reply from Brown & Brown formerly InsureTAXI
Nice to see you are happy with the service - thanks for the review i will pass your comments onto the team 😊
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