Willows Finance Ltd Reviews 195

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and professionalism, noting their ability to resolve challenges and keep them informed throughout the process. The service is frequently described as efficient and easy, with many appreciating the quick processing of paperwork and the personalized approach to finding suitable lenders. Reviewers also highlight the outstanding customer service, characterized by prompt responses and clear communication, making the overall user experience smooth and stress-free. However, some customers also noted that the overall approach felt questionable, and some customers expressed concerns about the sales approach.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their professionalism, helpfulness, and... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently highlight the efficiency,... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the helpfulness and... See more

Response time

Customers consistently express satisfaction with the response times. Many reviewers highlight the quick and... See more

User experience

Users describe positive interactions with the overall experience. Customers consistently report that the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

When we struggled everywhere else to get a new deal, Willows Finance could not have worked harder to find us a new product and help us get back on track. Jamie and the team were superb from start to f... See more

Company replied

Rated 5 out of 5 stars

Jeff, Corrine, Jamie and the Team at Willow Finance are simply the best. They go out of their way to find lenders who are tailored to your requirements and are so quick and efficient, my paperwork was... See more

Company replied

Rated 5 out of 5 stars

Remortgaging made easy! So impressed thought I would be paying overly inflated interest rates because of a knock to my credit rating not long ago but no! It was secured for 5 years and very affordabl... See more

Company replied

Rated 5 out of 5 stars

I’m truly grateful for all of Jeff’s help in securing my second charge mortgage and consolidating my loans, especially considering my bad credit. The whole process took only five days, which was i... See more

Company replied


Company details

  1. Finance Broker
  2. Alternative Financial Service
  3. Mortgage Broker

Written by the company

Willows Finance, established in 2008, has been a trusted name in the financial services industry for over a decade. Specialising in secured loans, mortgages, and bridging finance, we cater to clients varying needs and circumstances. At Willows Finance, we understand that securing financing can be a daunting task, especially for those with complex situations. That's why we pride ourselves on our ability to assist thousands of individuals with intricate mortgage or secured loan applications. Whether our clients have credit issues, complex income structures, or properties with non-standard construction, we have the expertise to find solutions that meet their needs. Unlike automated processes, all our cases are meticulously reviewed by a team of highly experienced underwriters. This ensures that each client receives personalised attention and tailored solutions that are suited to their unique circumstances. Our commitment to manual review allows us to understand the nuances of every case and provide informed decisions that best serve our client's interests. At Willows Finance, we offer loans ranging from £10,000 to £1,000,000 and beyond, providing flexibility to meet a wide range of financial requirements. Whether it's for home improvements, debt consolidation, property purchases, or other purposes, we have the resources and expertise to facilitate financing solutions that align with our clients' goals. Furthermore, we welcome referrals from other mortgage brokers who may be facing challenges in placing their clients. Our collaborative approach enables us to leverage our expertise and resources to assist clients who may have otherwise struggled to secure financing through traditional channels. lients


Contact info

4.9

Excellent

TrustScore 5 out of 5

195 reviews

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Rated 5 out of 5 stars

Absolutely outstanding service

Absolutely outstanding service from corrine from start of application to completion 😍
She made this application so easy and comfortable
I would highly recommend willows and definitely Corrine

24 April 2026
Unprompted review
Willows Finance Ltd logo

Reply from Willows Finance Ltd

Thank for sharing your experience very much appreciated

Rated 5 out of 5 stars

Amazing service from the team at…

Amazing service from the team at willows finance and especially Simon and Jeff who had helped us source the best deal amazing customer service thank you very much

24 April 2026
Unprompted review
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Reply from Willows Finance Ltd

Thank you for taking the time to leave us a great review!

Rated 5 out of 5 stars

After 8 months of struggling to find a…

After 8 months of struggling to find a second mortgage for an extension. Simon and the team immediately understood what we needed and then delivered it almost straight away, without any fuss and despite our lack of options! It really couldn't have gone better or been easier and we are thrilled we now have the opportunity to finish our house on our own terms! Cannot recommend Willow enough! Will definitely be contacting them again when we have to renew our mortgage. Thank you again to all the team at Willow!

26 March 2026
Unprompted review
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Reply from Willows Finance Ltd

Thank you for a fantastic review- very much appreciated!

Rated 5 out of 5 stars

5 star Review and would give more if I could

Jeff, Corrine, Jamie and the Team at Willow Finance are simply the best. They go out of their way to find lenders who are tailored to your requirements and are so quick and efficient, my paperwork was processed in a few days and I was kept updated at each stage. I would highly recommend Willow.

8 April 2026
Unprompted review
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Reply from Willows Finance Ltd

We are extremely grateful for time taken to leave us such a great review.

Rated 5 out of 5 stars

Just to say how amazing the team were…

Just to say how amazing the team were at willow finance especially Jeff who dealt with us for our loan ! Thank you for all ur help would definitely recommend to family and friends 👍

17 March 2026
Unprompted review
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Reply from Willows Finance Ltd

Really pleased we could assist you & thank you for your kind review.

Rated 5 out of 5 stars

Quick and Painless

I went to Willows Finance, after a negative experience with a big national broker. With Willows finance the process was a lot smoother, and they found me a better quote which was painlessly approved. All done pretty quickly. I would certainly recommend them.

16 March 2026
Unprompted review
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Reply from Willows Finance Ltd

Thank you for taking time out to post us a great review- Many thanks indeed

Rated 5 out of 5 stars

Helpful and supportive

Everyone I dealt with at Willows was helpful and professional. They kept me updated throughout the whole process.

16 March 2026
Unprompted review
Willows Finance Ltd logo

Reply from Willows Finance Ltd

Thank you for such a positive review - very much appreciated !

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service from Jeff, Simon and Jamie. Jamie was a massive help when we had an issue with a previous loan company that we hadn't even used! Everything was explained fully and was clear to understand. I would highly recommend Willows Finance.

12 March 2026
Unprompted review
Willows Finance Ltd logo

Reply from Willows Finance Ltd

Thank you for the great review- much appreciated!

Rated 5 out of 5 stars

Great company to deal with

Great company to deal with. Everything was broken down in simple steps with good communication throughout. I would highly recommend Willows Finance

12 March 2026
Unprompted review
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Reply from Willows Finance Ltd

Thank you very much for taking the time to leave us a very kind review.

Rated 5 out of 5 stars

I have struggled to get a Morgage in…

I have struggled to get a Morgage in the past, but Marie quickly sourced a lender and the team were there every step of the way keeping me informed and up to date.

23 February 2026
Unprompted review
Willows Finance Ltd logo

Reply from Willows Finance Ltd

Thank you so much for taking a moment to leave such a kind review - very much appreciated indeed!

Rated 5 out of 5 stars

Outstanding Service, Real world approach

Simon & Jamie have been amazing in assisting with a unique lending situation, while on a visa near expiry, difficulty finding or even discussing the situation or having any other broker/lender/bank realize the whole picture. That changed when I approached Willows Finance from the get go, personable and real phone call looking to understand my situation, e-mail follow up which led to consistent and fast, clear-cut handling of a lender and cutting through the noise of the industry. Amazing service, clarity and patience shown throughout the whole experience - I rarely go out of my way to write reviews, but if you're reading this and looking for a team that gets it done, use willows finance.

20 February 2026
Unprompted review
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Reply from Willows Finance Ltd

What a superb review - thank you so much for taking time to leave such a detailed review - very are most grateful i will ensure the kind comments are passed on.

Rated 5 out of 5 stars

Superb experience from start to finish

Superb experience from start to finish. Corinne sourced my loan extremely quickly at a great rate and everything was done over WhatsApp + email, ideal for someone like me who is always on the move and doesn’t have a lot of time.

Questions were answered quickly and clearly and the guys were always on hand to answer any questions. Really good service would give 10 stars if I could!

12 February 2026
Unprompted review
Willows Finance Ltd logo

Reply from Willows Finance Ltd

Thank you very much for taking the time to leave us a great review - very much appreciated.

Rated 5 out of 5 stars

Incredible Willows Team

The team at Williows made the process very simple and clear. What I liked most was that I was able to achieve everything via email/messaging as I can't answer calls when Im at work. Polite, helpful and with you at every step

30 January 2026
Unprompted review
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Reply from Willows Finance Ltd

thank you so much for your kind words! Good to hear you had a great experience with us. Providing fast and friendly service is something we take pride in.

Rated 5 out of 5 stars

The whole experience was easy from…

The whole experience was easy from start to finish, nothing is too much trouble for this company, Marie and Jamie were so helpful, highly recommend

28 January 2026
Unprompted review
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Reply from Willows Finance Ltd

Thank you for taking the time to leave us a very kind review

Rated 5 out of 5 stars

Amazing experience from start to finish…

Amazing experience from start to finish with willows finance, doing it all via WhatsApp was brilliant for me as a working professional. The associates did everything they could to support and ensure the lenders had all they needed finding solutions where needed. Thank you

28 January 2026
Unprompted review
Willows Finance Ltd logo

Reply from Willows Finance Ltd

We are most grateful for the time taken to leave us such a great review.

Rated 5 out of 5 stars

Fantastic service

Fantastic service! Great team very professional and helped me every step. I was turned away by another broker but Willow got me a great deal using a broker referral service so they could actually talk to the lender not a computer says no. 10/10

23 January 2026
Unprompted review
Willows Finance Ltd logo

Reply from Willows Finance Ltd

Most grateful that you have taken the time to leave us such a kind review

Rated 5 out of 5 stars

Just brilliant

We decided to contact Willows Finance on the basis of their reviews and they did not disappoint. Jamie, Corinne and team have been brilliantly efficient, friendly and clear throughout the process. With their guidance and professionalism, we have lowered our monthly outgoings significantly, even though I am self employed. All interactions were positive and we never felt judged. We would 100% recommend Willows - thank you so much, Jamie and Co!

23 January 2026
Unprompted review
Willows Finance Ltd logo

Reply from Willows Finance Ltd

Thank you very much for such a great review - always appreciated !!

Rated 5 out of 5 stars

Second time I have used willows and…

Second time I have used willows and they yet again have been so responsive and there to answer every question ! Marie sourced the lender and the full service by Willows has been 10/10

21 January 2026
Unprompted review
Willows Finance Ltd logo

Reply from Willows Finance Ltd

Thank you for your kind review we are so pleased to have been able to help.

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