Goddard Veterinary Group Reviews 

942
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 456 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being friendly, caring, and having a professional, compassionate approach to their duties, making every visit reassuring. People appreciate how the team listens attentively, explains complex treatments clearly, and offers dedicated care to their pets. However, some customers also mentioned concerns about the pricing structure, finding that veterinary costs and medication expenses are quite high. A few other people also felt that quoted prices can change upon arrival or that certain procedures, like prescription printing, involve unexpectedly high fees.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their warm, welcoming, and helpful nature... See more

Service

Reviewers mention positive feedback about service, highlighting professional, kind, and caring staff who... See more

Price

Customers had ambiguous experiences with price, with many reviewers reporting that charges for normal... See more

Customer service

People report positive experiences with customer_service, noting that the team is consistently caring,... See more

Product

Reviewers highlight ambiguous aspects of product, showing mixed feelings about medications and pricing. While... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had an excellent experience for our cat’s annual check up. Like most cats, ours becomes anxious going to/being at the vets, but Ralph (the vet who conducted the session) was wonderful with him. Had... See more

Company replied

Rated 5 out of 5 stars

It's always a great experience with our Italian vet at Acton branch. As usual we were served really quickly and swiftly, my beloved kittie got her yearly vaccinations and dewormer and off we went! Lit... See more

Company replied

Rated 5 out of 5 stars

Alex at Epsom Downs surgery is an amazing vet. He is so caring of any animal you take to see him and goes above and beyond to ensure that the experience is a positive one. He takes time to fully expla... See more

Company replied

Rated 5 out of 5 stars

Seen at appointment time and very friendly reception. Lady vet very friendly and we were not rushed, given helpfull advice where required. Would recommend this vets as they have always treated all our... See more

Company replied


Company details

  1. Veterinarian
  2. Emergency Veterinarian Service

Written by the company

We are dedicated to caring for your pet’s healthcare needs from our network of branches and flagship 24-hour hospitals. Our skilled veterinary surgeons are assisted by knowledgeable and friendly staff helping us set the standards for excellence in veterinary care. You will see the RCVS Accredited Practice logo displayed in all our branches and hospitals. This is a voluntary scheme overseen by the Royal College of Veterinary Surgeons and demonstrates that we maintain the highest standards of veterinary care across the entire practice.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

942 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 63% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(942)

522 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent Emergency Treatment

I used the emergency service in the early hours of a Sunday morning. My cat was triaged on arrival by friendly and clearly highly experienced vetinary nurse.
There was quite a wait to be seen by the vet as staff, quite rightly, need to prioritise the sickest animals. All staff were excellent and the charges fair given it is an out of hours service. Highly recommended if emergency treatment is required.

19 July 2026
Unprompted review
Goddard Veterinary Group logo

Reply from Goddard Veterinary Group

Thanks you very much for sharing your experience of our hospital services with others - we really appreciate you taking the time to leave us your review

Rated 5 out of 5 stars

Always friendly and efficient

Always friendly and efficient. Seen on time. Vet was interested and easy to talk to. I’d always recommend the practice.

14 July 2026
Unprompted review
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Reply from Goddard Veterinary Group

Your recommendation is very much appreciated, thank you very much

Rated 5 out of 5 stars

Splinter in paw

Had to take our son's dog in for a splinter in his paw, our own dog is registered with Goddards and we received excellent help, the Nurse was fantastic and removed the splinter with great care

18 July 2026
Unprompted review
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Reply from Goddard Veterinary Group

Thank you for your recommendation and we're pleased to have helped

Rated 5 out of 5 stars

I saw a lovely Vet called Marianne

I saw a lovely Vet called Marianne, she was so attentive to my cat Sooty. She gave him a thorough examination, he went for his booster vaccination. Would highly recommend her.

18 July 2026
Unprompted review
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Reply from Goddard Veterinary Group

Thank you

Rated 5 out of 5 stars

Exceptional service once again from Walthamstow Goddards!

Exceptional service once again from Walthamstow Goddards Practice, and a cat who is feeling a lot better after being treated with so much compassion. The vets fitted me so my cat could get treatment asap, I am so grateful for this. My cat has improved a great deal. He was in very good hands and he is on the mend. All of the staff were extremely kind, caring and considerate. They reassured me as I was so anxious. I would highly recommend them!

16 July 2026
Unprompted review
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Reply from Goddard Veterinary Group

Thank you so much for sharing your experience and we are course extremely pleased to know your cat is on the mend - your recommendation means a great deal

Rated 5 out of 5 stars

It was the first visit for both the cat…

It was the first visit for both the cat and myself. I was impressed with the calmness of the visit and the information given to me and Marshy seemed completely unfazed. Recommended by sister and I would not hesitate to recommend to friends

16 July 2026
Unprompted review
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Reply from Goddard Veterinary Group

We're delighted to read of your positive first visit and of your recommendation - thank you very much for taking the time to leave your feedback

Rated 4 out of 5 stars

Wendy27.Guthrie

Staff are very friendly and welcoming didn’t feel rushed or anything. The actual Vet himself was extremely pleasant and broke down and explained everything to me. I felt very confident when I left the Surgery of what I need to do.

16 July 2026
Unprompted review
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Reply from Goddard Veterinary Group

We're very pleased to hear this and thank you for your generous words and review

Rated 5 out of 5 stars

I always have no problem getting an…

I always have no problem getting an appointment time that is suitable for me as I work full time, everything is quick and efficient and it’s a calm environment for your pet in the vets and there is never loads of dogs or other pets in the vets at any one time, usually 1 other if any. I have a pet plan so can get my dogs nails trimmed with no problem and wormer and flea treatment regularly with reminders.

15 July 2026
Unprompted review
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Reply from Goddard Veterinary Group

Thanks very much for you recommendation and feedback, we really appreciate your taking the time to share your experience with others

Rated 5 out of 5 stars

Goddards fitted my very sick cat in as…

Goddards fitted my very sick cat in as a last-minute emergency even though I was registered with another vet who were unable to help me.
The service I received was exceptional, very caring and expert help from Astrid and also Ann on reception. They quickly diagnosed my cat’s condition and offered the appropriate treatment. It had been a very stressful experience for myself and my cat and they really helped me when I needed them. I would thoroughly recommend them.

13 July 2026
Unprompted review
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Reply from Goddard Veterinary Group

We are very glad to have been able to help in such a difficult and worrying time - thanks for your words and for sharing your experience with others. Wishing you both all the best

Rated 5 out of 5 stars

Fantastic friendly knowledgeable staff…

Fantastic friendly knowledgeable staff Have been taking our cats there for 16+years. NT has been our vet for a while now Can't fault her.

14 July 2026
Unprompted review
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Reply from Goddard Veterinary Group

Thank you very much for leaving your review and we really appreciate your custom over the years

Rated 5 out of 5 stars

Ollie our 14 year old cat was poorly…

Ollie our 14 year old cat was poorly with two health issues. The vet gave our cat a thorough examination, suggested treatment and follow up as to future management of health conditions. He put our minds at rest.

14 July 2026
Unprompted review
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Reply from Goddard Veterinary Group

Thank you Sally

Rated 5 out of 5 stars

We Have been with Epsom downs clinic…

We Have been with Epsom downs clinic for 16 years and they have always been absolutely brilliant. Love the receptionists, always kind and helpful and Alex the vet is fantastic, always honest, helpful and brilliant with our dog Hector. We really appreciate all the staff

14 July 2026
Unprompted review
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Reply from Goddard Veterinary Group

Wonderful to hear, and thank you for your long-term custom, we really appreciate it

Rated 5 out of 5 stars

Fantastic experience

Fantastic experience! The vet looked after my kitten very well and I was very pleased with the service! Very professional and kind! Thank you!

13 July 2026
Unprompted review
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Reply from Goddard Veterinary Group

Thanks for leaving us such a wonderful review and we're very happy to have given you and your kitten a top notch service!

Rated 5 out of 5 stars

Staff were welcoming

Staff were welcoming. The vet was very attentive to Sooty’s medical problems and gave re-assurance he is comfortable and happy to carry on medication.

Thank you so much.

11 July 2026
Unprompted review
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Reply from Goddard Veterinary Group

We're very pleased to have been of help

Rated 5 out of 5 stars

The vets were so kind and supportive

The vets were so kind and supportive. Asked them a few questions about our puppy which was incredibly helpful and reassuring. Nurses and reception staff are also amazing.

9 July 2026
Unprompted review
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Reply from Goddard Veterinary Group

Thank you for your review Kevin, it is very much appreciated

Rated 5 out of 5 stars

As always staff were friendly and…

As always staff were friendly and professional. Care given to my cat was really thorough and I was given great advice to keep her fit and healthy.

11 July 2026
Unprompted review
Goddard Veterinary Group logo

Reply from Goddard Veterinary Group

We're delighted to have received you kind review Trisha, thanks very much

Rated 5 out of 5 stars

Caring animal lovers

I visited the Northolt branch with a stray cat that needed medical attention. Everyone at this branch was welcoming, kind and considerate.
I especially want to thank Andy at this practice, whom I had the most conversation with. He was thoughtful, and communicated everything so well. Thank you Andy for all of your help, you really made my experience a good one.

12 July 2026
Unprompted review
Goddard Veterinary Group logo

Reply from Goddard Veterinary Group

The team here are delighted to have been of help and are very glad you found your visit a positive one - thank you for taking the time to leave us your review and recommendation

Rated 5 out of 5 stars

Outstanding kindness here

Staff are unfailingly kind and practical, - so much so that my spaniel cries unless we pop in to say hello if we are passing.
The care is excellent and also practical...Jacqueline helped me to decide when we had reached the end of the road for one of my cats, empathizing with all the challenges of a much loved pet who is no longer enjoying life

10 July 2026
Unprompted review
Goddard Veterinary Group logo

Reply from Goddard Veterinary Group

Thanks very much for your feedback, our team will be delighted to read your kind words

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