Creature Comforts Reviews 125

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional care, professionalism, and genuine love for animals, making every visit a positive experience. The service is frequently highlighted as excellent, with many appreciating the detailed explanations, efficient care, and the overall welcoming environment. People also value the convenient locations and the responsive customer service, which contributes to a stress-free experience for both pets and their owners. However, some customers expressed dissatisfaction with the pricing, feeling that unnecessary tests and procedures were recommended, leading to unexpectedly high costs. A few other people also felt that there was a lack of follow-up care and compassion in certain situations, particularly when discussing financial constraints or when their pets were severely unwell.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the team's... See more

Service

Reviewers highlight positive aspects of service, consistently praising the exceptional care and attention... See more

Price

Customers had ambiguous experiences with price. Many reviewers found the pricing fair and reasonable,... See more

Location

People report positive experiences with location, expressing satisfaction with the convenience of branches... See more

Customer service

Users describe positive interactions with customer service. Many customers praise the compassionate and... See more

Based on these reviews

Rated 5 out of 5 stars

We have a nervous dog, and the guys at the Mill Hill Broadway clinic have been nothing but fab with him. Easing him in gently, giving lots of attention, not rushing appointments, and lots of treats an... See more

Company replied

Rated 5 out of 5 stars

We joined creature comfort’s in Balham in December 2025. Ziggy our 9 yr old cockapoo skips in the door, even after having a successful operation, where she was very well looked after. We are always gr... See more

Company replied

Rated 5 out of 5 stars

The whole team at Creature Comforts are excellent to deal with. From receptionists to people dealing with insurance, staff on the end of the phone, vet nurses, vet pharmacists and vets, everyone cares... See more

Company replied

Rated 5 out of 5 stars

I've been bringing my 2 year old lurcher to Creature Comforts since it opened near where I live. They are a very caring and attentive practice. My lurcher has had various needs to see the vet and we a... See more

Company replied


Company details

  1. Veterinarian
  2. Emergency Veterinarian Service

Written by the company

Creature Comforts is a new kind of vet clinic, taking care of dogs, cats and rabbits in London and the home counties. We're rebuilding vet care from the ground up - with same or next-day appointments, personal relationships, calming clinics, and instant bookings and live chat through our app, 7 days a week. Our pricing is transparent and always shared upfront for complete peace of mind. Our vet clinics offer everything from routine check-ups and preventative care, to medical investigations like x-rays and ultrasounds, to dentistry and a full range of on-site surgeries. Spots are limited to guarantee members the attention they deserve - reserve your pet's place today. Our vet team can’t wait to get to know you and your pet.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

125 reviews

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 4 out of 5 stars

A better vet experience

Good service and they don’t push you into accepting expensive treatments that may not be necessary. Easy to get appointments and a nice environment.

16 April 2026
Unprompted review
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Reply from Creature Comforts

Thanks so much, Alison - this really means a lot to us! We always want to make sure you feel informed and in control when it comes to your pet's care. We look forward to seeing you again soon!

Rated 5 out of 5 stars

Beautiful humans

I’m a behaviourist and trainer, so I’m in and out of vets across London all the time, and these guys are a rare find. They’re incredibly professional, but more than that, the vets genuinely care. You can tell it’s a passion for them, not just a job.
My own best friends, my cocker 'Marcolino' and my doberman 'London' are actually happy to walk through the door there, which says everything. My clients are all over the moon with them too. They’ve been nothing but brilliant with us. So thank you so much guys!

27 March 2026
Unprompted review
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Reply from Creature Comforts

Thanks so much for your review, Fabian! Visits from Marcolino and London are always a joy, and we're so glad your clients have had great experiences too. We look forward to seeing you and your furry friends again soon.

Rated 5 out of 5 stars

Genuine animal lovers that make the whole vet experience so much easier

We have a nervous dog, and the guys at the Mill Hill Broadway clinic have been nothing but fab with him. Easing him in gently, giving lots of attention, not rushing appointments, and lots of treats and cuddles. Vets have been a bit of a traumatic thing for him (and us..) in the past, so we're really glad to have moved over to CC and will continue to recommend to any and all pet owners that we know. A really great concept for vet surgeries, and we're really happy!

10 April 2026
Unprompted review
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Reply from Creature Comforts

Thank you so much for this lovely review, Viccy! We know how stressful vet visits can be for nervous pups (and their humans), so we’re thrilled to hear that our Mill Hill team has helped turn things around. We’ll be sure to pass your kind words on, and we’ll have plenty of treats ready for your next visit!

Rated 5 out of 5 stars

Creature comforts (Putney) team exceeds…

Creature comforts (Putney) team exceeds our expectations at every visit. They are a great team of professionals, from their receptionist to vet surgeons. They always take their time with Barkley (who is a very nervous Chi) and are very patient. We never feel rushed. Barkley feels like he is well cared for at every visit - even if it is for cuddles and treats (Yes! Another cool service they offer to nervous dogs to help build positive association with the place).

10 March 2026
Unprompted review
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Reply from Creature Comforts

Thank you so much for your kind words, Deniz - it means a lot to the whole team!

We’re so pleased to hear that Barkley feels comfortable and cared for during his visits. Supporting nervous pets in building positive experiences is something we care so deeply about, and it’s wonderful to know those cuddle-filled visits are making a difference.

We look forward to seeing you both again soon!

Rated 5 out of 5 stars

Exceptional team at Creature Comforts

From the moment Creature Comforts opened 2 years ago, my dog Billy has been in the greatest hands ever. The whole team is profoundly skilled across the board - both in terms of the incredible veterinary skills they administer and the extraordinary care and love they give him. The membership process is such a brilliant idea in that by paying a small monthly fee which covers his worming and flea treatments, the surgery has a free open door policy for any worries I might have across the year - so I can book an appointment for Billy for any concern I may have, but would only be charged if there is actually an ailment that needs treating. And so far this has been only occasional! Jake and Clio and Sam and the entire CC gang are always so pleased to see Billy and he's made such a fuss of whenever we pop in - I'm pretty certain he invents issues just so we have an excuse to go! I can't thank the team enough for looking after him so exceptionally - I know what safe, qualified and honest hands Billy is in and I am forever grateful. Suzi

1 April 2026
Unprompted review
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Reply from Creature Comforts

Billy inventing reasons to visit might be our favourite thing we've ever heard! We absolutely love having him in, and Jake, Clio, Sam and the whole team will be so touched to read this, Suzi. Two years of Billy in our lives has been a joy. Thank you so much for this, and for your continued trust and support.

Rated 5 out of 5 stars

The team at balham

The team at balham are professional, knowledgeable and kind. Daisy my frenchie loves being there and she always gets plenty of cuddles ( and treats) thanks guys

18 March 2026
Unprompted review
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Reply from Creature Comforts

We absolutely love having Daisy into our Balham clinic! She puts a smile on everyone's faces. Thank you so much for your kind words, Henry. See you both soon!

Rated 5 out of 5 stars

Caring , calm , friendly and efficient

Both my labradors are registered here and always want to go in when we walk past the door - which really reflects how safe and cared for they feel.

In particular my 5 year old black lab who has always been anxious had her annual check and vaccs without a muzzle for the first time ever because of the time taken to make her feel safe
Also this meant I could actually talk to the vet about her instead of getting out a quickly a possible!

We always feel well looked after so thank you 🤩

9 March 2026
Unprompted review
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Reply from Creature Comforts

We're really glad that spending that extra time has made such a difference for your anxious girl, and really appreciate this fantastic feedback. Thank you so much!

Rated 5 out of 5 stars

The very best

Beautiful practice, very clean and welcoming environment with friendly and helpful staff. Our vet Sam is very kind, knowledgeable and patient so we can relax and know that our Russian Blues always get the VIP treatment. Thank you!

31 March 2026
Unprompted review
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Reply from Creature Comforts

Sam will be thrilled to read this, Robert! We're so glad your Russian Blues always feel so well looked after, it really means a lot. Thank you so much for taking the time to leave us a review.

Rated 5 out of 5 stars

Super happy

I am so thrilled Creature Comforts opened near my home in Putney. I love the membership and benefits, being an anxious mum of an allergy prone bulldog, being able to go for regular check ups and not worry about drop fees makes me feel a lot more at ease. Not only that, but all the vets and staff are so lovely and make you feel at home. Bridget is always happy to go there and see everyone. Thank you Creature Comforts team!

20 February 2026
Unprompted review
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Reply from Creature Comforts

Bridget being happy to walk through the door means everything, Lexie! We know how worrying allergies can be, and we're really glad the membership gives you that peace of mind. We love having you both at our Putney clinic. Thank you so much for your lovely review.

Rated 5 out of 5 stars

What a vet practice should be!

Creature Comforts exmplifies what a vertinary practice should be - compassionate, competent, ethical and open. They always respond quickly to queries and give expert care to my dogs when needed. The reminders to give the boys their monthly medication is really helpful as well. They have a fantastic app which makes communication a breeze.

31 March 2026
Unprompted review
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Reply from Creature Comforts

The boys are lucky to have such a devoted pet parent, David! We're so happy to hear this, and really glad the app and medication reminders are keeping everything on track. Thank you so much for your wonderful review, we appreciate it hugely.

Rated 5 out of 5 stars

Creature Comforts in Barnet High Street…

Creature Comforts in Barnet High Street are fantastic with my Frenchie!! She absolutely loves going here to see everyone even when we are not booked! She makes sure to get her fussies and treats from the staff whom are delightful. They have her an emergency Pyo Op and helped me keep the cost down as we had tried to have our Kiki spayed many times before with other Vets that let us down. Kiki will be going for her vaccine update next week.

30 March 2026
Unprompted review
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Reply from Creature Comforts

We absolutely love to hear this! We're so glad the emergency op went smoothly and that we could help you navigate the costs, Michelle - we know how stressful that can be. We'll look forward to seeing her next week for her vaccines. Thank you so much for your wonderful review!

Rated 5 out of 5 stars

We joined Creature Comforts when Coco…

We joined Creature Comforts when Coco was 2 months old, he's now 16 months and thriving, he loves all the staff at CC, he likes the treats, the balls but most the people, he gets very excited on arrival. They have looked after him very well in everything he's needed so far. He loves them, we love them, so we are all happy.
Thank you xx

15 March 2026
Unprompted review
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Reply from Creature Comforts

It's been such a joy watching Coco grow from a tiny 2 month old to the 16 month old he is today. We love him right back! Thank you so much for your lovely review.

Rated 5 out of 5 stars

They immediately make you feel at ease…

They immediately make you feel at ease as soon as you enter. Every dog i have owned has hated going to our old vet practice, but my Toby loves going in to see the staff at Creature Comforts. They make a real fuss of him which makes him feel safe.

30 March 2026
Unprompted review
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Reply from Creature Comforts

Toby loving his visits really is the best possible endorsement, Darren! We love having him in and making a fuss of him. Thank you so much for your kind words.

Rated 5 out of 5 stars

Best vets ever

Honestly so far i only have great things to say. The concept of creature comforts is amazing and the team in Barnet are just exceptional. I would reccomend this practice in a heartbeat. It's so nice to go to a vets that make you feel so welcome, know your pet and who actually seem to care.

27 March 2026
Unprompted review
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Reply from Creature Comforts

That really means a lot to hear, Nick! We're so glad you feel so at home with us at Barnet. We look forward to seeing you and your pet again soon. Thank you so much for your wonderful review.

Rated 5 out of 5 stars

Great experience

Lovely team. Very caring, took great care of dog with great follow up .

2 March 2026
Unprompted review
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Reply from Creature Comforts

We're so pleased to hear this, Nicky, and love having you both with us!

Rated 5 out of 5 stars

Great experience with Creature Comfort

Great experience with Creature Comfort. I’ve been using them for my Italian Greyhound, Noah, and they’ve consistently been reliable, professional, and genuinely caring.

They take the time to explain everything clearly and you can tell they really care about the animals they treat. Noah is always relaxed with them, which says a lot.

Would definitely recommend to anyone looking for a trustworthy and attentive vet service.

25 February 2026
Unprompted review
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Reply from Creature Comforts

Noah being relaxed with us really does say it all, Lawrence! We're really glad he feels so comfortable and at ease with us. We look forward to seeing you both again soon. Thank you so much for your wonderful review.

Rated 5 out of 5 stars

I've switched to Creature Comforts a…

I've switched to Creature Comforts a few months ago and the experience has been fantastic. The staff are really attentive, helpful and friendly. My dog recently had to have a tooth removed and Creature Comforts was great throughout the process. From making sure she was comfortable and had the best care, all the way to assisting with the insurance claim. Brilliant vet service!

16 February 2026
Unprompted review
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Reply from Creature Comforts

We're really glad the surgery went smoothly and that you felt so well supported throughout, Pedro. Navigating insurance on top of everything else can be stressful, so we're glad we could take some of that off your hands. We look forward to seeing you and your pup again soon. Thank you so much for your kind words.

Rated 5 out of 5 stars

We have recently signed up to Creature…

We have recently signed up to Creature Comforts in Balham with our Burmese kitten and 11 year old working cocker Spaniel.
Our kitten has had vaccinations and a neutering operation at the clinic and we are so happy with the care he has received.
Our Spaniel’s recent visit was excellent. The vet took lots of time with her as she has become very nervous of going to the vets. The whole appointment took place on the floor to lesson her anxiety and it really worked. She wagged her tale for the first time at a vets!
We are very happy to have joined Creature Comforts. They are staffed with happy animal loving people who are patient, kind and expert at what they do.
Very good value for money too. Can’t recommend them highly enough.

25 March 2026
Unprompted review
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Reply from Creature Comforts

A first tail wag at the vet is such a milestone! We're so happy to have you with us at Balham, and look forward to continuing to provide you with the support and attention that you and your pets deserve. Thank you so much for your review, we really do appreciate it.

Rated 5 out of 5 stars

Best vets ever - love Creature Comforts Barnet

I’ve had 4 dogs in my life time and never experienced anything as amazing as these vets - unfortunately my dog has had quite a few issues this year including cruiate ligament surgery and we have been so grateful and impressed by all the care he has received from the Barnet team, they are our 4th emergency service and I cannot recommend Creature Comforts highly enough.

30 March 2026
Unprompted review
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Reply from Creature Comforts

This means so much to read, Abi. Thank you so much for your wonderful review. We're thrilled the cruciate surgery went well and that you've felt so supported by the team throughout. We're always here when you need us, and look forward to seeing you again next time.

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