Goddard Veterinary Group Reviews 

940
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 456 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being friendly, caring, and having a professional, compassionate approach to their duties, making every visit reassuring. People appreciate how the team listens attentively, explains complex treatments clearly, and offers dedicated care to their pets. However, some customers also mentioned concerns about the pricing structure, finding that veterinary costs and medication expenses are quite high. A few other people also felt that quoted prices can change upon arrival or that certain procedures, like prescription printing, involve unexpectedly high fees.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their warm, welcoming, and helpful nature... See more

Service

Reviewers mention positive feedback about service, highlighting professional, kind, and caring staff who... See more

Price

Customers had ambiguous experiences with price, with many reviewers reporting that charges for normal... See more

Customer service

People report positive experiences with customer_service, noting that the team is consistently caring,... See more

Product

Reviewers highlight ambiguous aspects of product, showing mixed feelings about medications and pricing. While... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had an excellent experience for our cat’s annual check up. Like most cats, ours becomes anxious going to/being at the vets, but Ralph (the vet who conducted the session) was wonderful with him. Had... See more

Company replied

Rated 5 out of 5 stars

It's always a great experience with our Italian vet at Acton branch. As usual we were served really quickly and swiftly, my beloved kittie got her yearly vaccinations and dewormer and off we went! Lit... See more

Company replied

Rated 5 out of 5 stars

Alex at Epsom Downs surgery is an amazing vet. He is so caring of any animal you take to see him and goes above and beyond to ensure that the experience is a positive one. He takes time to fully expla... See more

Company replied

Rated 5 out of 5 stars

Seen at appointment time and very friendly reception. Lady vet very friendly and we were not rushed, given helpfull advice where required. Would recommend this vets as they have always treated all our... See more

Company replied


Company details

  1. Veterinarian
  2. Emergency Veterinarian Service

Written by the company

We are dedicated to caring for your pet’s healthcare needs from our network of branches and flagship 24-hour hospitals. Our skilled veterinary surgeons are assisted by knowledgeable and friendly staff helping us set the standards for excellence in veterinary care. You will see the RCVS Accredited Practice logo displayed in all our branches and hospitals. This is a voluntary scheme overseen by the Royal College of Veterinary Surgeons and demonstrates that we maintain the highest standards of veterinary care across the entire practice.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

940 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 63% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.6

All reviews

(940)

522 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing service

Amazing service, the vet explained Jack’s condition very well, and the many possible outcomes in a clear empathic manner. She was kind with out cat, and caring. The receptionist was also nice and helpful! Great experience overall.

25 July 2026
Unprompted review
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Reply from Goddard Veterinary Group

Great to hear that you had a really good experience - thank you for leaving us your recommendation

Rated 5 out of 5 stars

Goddards is a vets that I trust my dog…

Goddards is a vets that I trust my dog with!
The staff are brilliant!
They were able to do a same day appointment.

24 July 2026
Unprompted review
Goddard Veterinary Group logo

Reply from Goddard Veterinary Group

Thanks for taking time out to leave us your feedback - we're very pleased to have received it!

Rated 5 out of 5 stars

Happy customer

I’ve been using the Collier Row branch for 4 years for my two cats. Reception staff and vets have always been very professional, kind and caring.
Thank you 🙏

24 July 2026
Unprompted review
Goddard Veterinary Group logo

Reply from Goddard Veterinary Group

Excellent to read that we've met your expectations over the years and thank you for your kind words.

Rated 5 out of 5 stars

Great experience

The vet was great: very gentle with our cat, gave her a thorough examination and advice on how to keep her healthy, explained the vaccinations she was having any why some weren’t needed this year. He also gave advice on how to check for fleas, given my choice not to use preventative flea treatments for environmental reasons.

Although the waiting room is small they have separate vet and together benches.

24 July 2026
Unprompted review
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Reply from Goddard Veterinary Group

Thank you very much for sharing your feedback Penny

Rated 5 out of 5 stars

I liked it

I liked it. Much attention, all good thank you very much.

23 July 2026
Unprompted review
Goddard Veterinary Group logo

Reply from Goddard Veterinary Group

Thank you Alcira

Rated 5 out of 5 stars

I attended the emergency clinic the…

I attended the emergency clinic the other evening with my little daschound and he was very well looked after.
When I first rang the clinician I spoke to was very calming and put me at ease and the vet we saw was very thorough and I felt that we had very good care.
I would highly recommend

14 July 2026
Unprompted review
Goddard Veterinary Group logo

Reply from Goddard Veterinary Group

Thank you Sally, we're delighted you felt you had great care and really do appreciate you recommending us - thanks again

Rated 5 out of 5 stars

We had to request an unscheduled…

"We had to request an unscheduled appointment as one of our bunnies was showing all the signs of GI Stratis. Which can go wrong very fast.
1) The booking. The young lady who was the first and most important contact was brilliant. She listened and after I had finished said when can you get here? Just brilliant.
2) The first point of contact at the surgery was a young and very caring nurse. She took our bunny for some vital signs tests and kept us informed all the way.
3) The vet. One word sums this young woman up, brilliant.
Thats it a great visit and thanks to all who helped.

22 July 2026
Unprompted review
Goddard Veterinary Group logo

Reply from Goddard Veterinary Group

That's lovely to hear that every touch point was a great experience for you despite the worrying circumstances. We're very proud of our admin and clinical teams' commitment to client and patient care, so are delighted that you've taken to time to share your feedback with others - thank you very much indeed

Rated 5 out of 5 stars

Polite staff as usual

Polite staff as usual, been with this vet for over 10 years. Great service, my puppy was very well cared for.

21 July 2026
Unprompted review
Goddard Veterinary Group logo

Reply from Goddard Veterinary Group

Thank you very much for your review and for being a long-term client of ours

Rated 5 out of 5 stars

Goddard Greenford Practice

recently had an appointment for my cat and was seen to by two very lovely people.
i felt very comfortable talking about the issues that my boy was having and they were very diligent to find solutions and recommendations to help improve his quality of life.
they even were quick to offer me a seat and help bring the cat carrying in the examination room because they saw i was disabled.

they were lovely to speak to and i didn't feel rushed out the door like other services. i felt heard, i felt looked after- (even though it's an appointment for my pet 😅) it was very relaxing and i didn't feel anxious at all even though i suffer majorly with social anxiety.

20 July 2026
Unprompted review
Goddard Veterinary Group logo

Reply from Goddard Veterinary Group

Thank you for leaving your review and for recommending us. Whilst great pet care is what we do every day, both our own people and pet owners are the backbone of ensuring great, ongoing pet care, as is working collaboratively for the benefit of the dogs or cats that come to us. We're really glad you had a positive experience and that we gave the service both you and your pet deserve - thank you again for taking the time to share your experience with others.

Rated 5 out of 5 stars

Excellent Emergency Treatment

I used the emergency service in the early hours of a Sunday morning. My cat was triaged on arrival by friendly and clearly highly experienced vetinary nurse.
There was quite a wait to be seen by the vet as staff, quite rightly, need to prioritise the sickest animals. All staff were excellent and the charges fair given it is an out of hours service. Highly recommended if emergency treatment is required.

19 July 2026
Unprompted review
Goddard Veterinary Group logo

Reply from Goddard Veterinary Group

Thanks you very much for sharing your experience of our hospital services with others - we really appreciate you taking the time to leave us your review

Rated 5 out of 5 stars

Always friendly and efficient

Always friendly and efficient. Seen on time. Vet was interested and easy to talk to. I’d always recommend the practice.

14 July 2026
Unprompted review
Goddard Veterinary Group logo

Reply from Goddard Veterinary Group

Your recommendation is very much appreciated, thank you very much

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