Goddard Veterinary Group Reviews 655

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 294 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professional, caring, and helpful approach, making every visit a positive experience. The service provided is frequently described as excellent, with many appreciating the thorough examinations and clear explanations from the veterinarians. However, some people were dissatisfied with the pricing, finding it to be very high, especially compared to other options. Additionally, a few reviewers reported poor communication and a lack of follow-through regarding their pets' care.

What people talk about most

Staff

Clients share positive opinions on staff. Many reviewers consistently praise the staff for being friendly,... See more

Service

People report positive experiences with service. Many customers praise the excellent and caring service,... See more

Price

Consumers find price to be a significant concern, with many reporting high costs for treatments and... See more

Customer service

Reviewers highlight ambiguous aspects of customer service. Many customers praise the amazing care, support,... See more

Location

Customers had ambiguous experiences with location. While some reviewers praise specific branches like the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I left a WhatsApp message on Wednesday evening, after noticing my cat had hurt his leg. I asked for an appointment either Thursday or Friday. I got a call Thursday before 9am and made an appointmen... See more

Rated 5 out of 5 stars

Goodards in Hayes: We had changed from another Vet to Goodards Hayes since our puppies were age 7 and 3 months. We recently rehomed another dog and registered him there also. The staff are approachabl... See more

Company replied

Rated 5 out of 5 stars

Every time we visit Goddards in Loughton the care is amazing. We have a cat with a skin condition and Walter is amazing with her. He doesn’t push for expensive treatments without ruling out the cheape... See more

Company replied

Rated 5 out of 5 stars

I have always had a really good experience at Goddards (Enfield). The staff are great, very thorough, helpful and really seem to love the pets they care for (or perhaps my British shorthair cat is... See more

Company replied


Company details

  1. Veterinarian
  2. Emergency Veterinarian Service

Written by the company

We are dedicated to caring for your pet’s healthcare needs from our network of branches and flagship 24-hour hospitals. Our skilled veterinary surgeons are assisted by knowledgeable and friendly staff helping us set the standards for excellence in veterinary care. You will see the RCVS Accredited Practice logo displayed in all our branches and hospitals. This is a voluntary scheme overseen by the Royal College of Veterinary Surgeons and demonstrates that we maintain the highest standards of veterinary care across the entire practice.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

655 reviews

5-star
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1-star

Replied to 45% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Perfect every time 👍🏻

Unfortunately for us, our poor little dog has had to have a lot of visits recently, however, fortunately for us, the team at Collier Row Goddards have been absolutely amazing each and every time. We consider ourselves very lucky to have found such a compassionate, knowledgeable and supportive group of people. Gordon is most definitely the best vet we have ever known and his team of fantastic nurses are out of this world. We almost always are able to get an appointment within good time and we are never kept waiting. Never once have we ever felt that it was all about money. At Collier Row all they care about is the wellbeing of your pet. They have been brilliant and we are forever grateful and fortunate. We would highly recommend this practice, they are ALL amazing ❤️

18 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent, Caring Service Throughout…

Have used these guys over the last 20 years, now on our 2nd dog. Our first died suddenly after an acute kidney infection and Goddard in Wanstead were fantastic from the first diagnosis to in-patient care and she came home when she didn’t respond to treatment. No fuss with fees/insurance either, all dealt with brilliantly by reception staff.

22 May 2026
Unprompted review
Rated 5 out of 5 stars

Nothing but very good things to say…

Nothing but very good things to say about the team at Goddard’s Fulham. They took such great care of Momo, the procedure was flawlessly executed, and his after care was perfect. Very transparent with costs and couldn’t recommend highly enough.

18 May 2026
Unprompted review
Rated 4 out of 5 stars

Just want to give a shout out to Jo &…

Just want to give a shout out to Jo & the lovely staff at Goddard’s Edgware. They treat my Lab with kindness & sensitivity & have helped sort out a way of treating his allergies (to grass etc) with fewer drugs and a vaccine in the main. Yes it’s part of a chain and yes prices are quite high (though probably in line with the market) but this location is great and I like that they also have an emergency hospital connection for peace of mind. The subscription for worming/flea meds that also gives a small discount on consultation fees works well. My lab also had a transformative experience when he went for neutering a number of years ago now. It was Summer hols and staff kids were there & all I can say he must have had extra love & cuddles in recovery because he changed his mind from hating to go to loving it that day. You get text reminders for appointments and can also book online if needed so consultations are efficient. Parking can be a little tight but the old vet (I believe) lives next door and also lets people use his driveway so that helps. We’ve had a great experience with them for nearly 5 years now. Thank you.

13 May 2026
Unprompted review
Rated 5 out of 5 stars

Ben a very good vet

Ben was very good and spent time examining our cat. He was very thorough and checked his left eye, his ears, his claws and also gave him a flea treatment. He was very gentle with our cat who was quite stressed out at the time. I have recommended Ben to my friends as he is so kind and caring.

21 May 2026
Unprompted review
Rated 5 out of 5 stars

Prompt response for appointment request

I left a WhatsApp message on Wednesday evening, after noticing my cat had hurt his leg. I asked for an appointment either Thursday or Friday. I got a call Thursday before 9am and made an appointment.
I was able to go later that evening.
The vet was very good with my mature cat, examined him thoroughly, identified the issue and medication was prescribed. He also helped me out giving him his flea/wormer treatment. My cat behaved like an angel, typical!
Goddards on Green Street Enfield always give an excellent and caring service.

21 May 2026
Unprompted review
Rated 5 out of 5 stars

It was our first time visiting Putney…

It was our first time visiting Putney branch. Everyone was so lovely. The vet seemed very experienced and my dog was very calm around her. Lovely location as well, close to the river so good for a nice walk after a post traumatic vet visit 🤣

19 May 2026
Unprompted review
Goddard Veterinary Group logo

Reply from Goddard Veterinary Group

That's great to hear thank you. A Thames-side dog walk is indeed a lovely option after a visit, particularly in the summer months

Rated 5 out of 5 stars

Appointment on time

Appointment on time, vet listened to my concerns

19 May 2026
Unprompted review
Goddard Veterinary Group logo

Reply from Goddard Veterinary Group

Thank you for taking the time to leave us your review - it is much appreciated

Rated 5 out of 5 stars

Kind

Kind, knowledgable vet. Cat friendly, efficient service. Very good.

18 May 2026
Unprompted review
Goddard Veterinary Group logo

Reply from Goddard Veterinary Group

Thank you very much

Rated 5 out of 5 stars

Receptionist Alison is very friendly…

Receptionist Alison is very friendly and inviting, the vet took us through all the steps first and explained possible outcomes reguarding treatment for our dog.

18 May 2026
Unprompted review
Goddard Veterinary Group logo

Reply from Goddard Veterinary Group

Thank you for your kind words

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