Goddard Veterinary Group Reviews 

940
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 456 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being friendly, caring, and having a professional, compassionate approach to their duties, making every visit reassuring. People appreciate how the team listens attentively, explains complex treatments clearly, and offers dedicated care to their pets. However, some customers also mentioned concerns about the pricing structure, finding that veterinary costs and medication expenses are quite high. A few other people also felt that quoted prices can change upon arrival or that certain procedures, like prescription printing, involve unexpectedly high fees.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their warm, welcoming, and helpful nature... See more

Service

Reviewers mention positive feedback about service, highlighting professional, kind, and caring staff who... See more

Price

Customers had ambiguous experiences with price, with many reviewers reporting that charges for normal... See more

Customer service

People report positive experiences with customer_service, noting that the team is consistently caring,... See more

Product

Reviewers highlight ambiguous aspects of product, showing mixed feelings about medications and pricing. While... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had an excellent experience for our cat’s annual check up. Like most cats, ours becomes anxious going to/being at the vets, but Ralph (the vet who conducted the session) was wonderful with him. Had... See more

Company replied

Rated 5 out of 5 stars

It's always a great experience with our Italian vet at Acton branch. As usual we were served really quickly and swiftly, my beloved kittie got her yearly vaccinations and dewormer and off we went! Lit... See more

Company replied

Rated 5 out of 5 stars

Alex at Epsom Downs surgery is an amazing vet. He is so caring of any animal you take to see him and goes above and beyond to ensure that the experience is a positive one. He takes time to fully expla... See more

Company replied

Rated 5 out of 5 stars

Seen at appointment time and very friendly reception. Lady vet very friendly and we were not rushed, given helpfull advice where required. Would recommend this vets as they have always treated all our... See more

Company replied


Company details

  1. Veterinarian
  2. Emergency Veterinarian Service

Written by the company

We are dedicated to caring for your pet’s healthcare needs from our network of branches and flagship 24-hour hospitals. Our skilled veterinary surgeons are assisted by knowledgeable and friendly staff helping us set the standards for excellence in veterinary care. You will see the RCVS Accredited Practice logo displayed in all our branches and hospitals. This is a voluntary scheme overseen by the Royal College of Veterinary Surgeons and demonstrates that we maintain the highest standards of veterinary care across the entire practice.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

940 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 63% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(940)

518 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We have been taking our cat Juno to the…

We have been taking our cat Juno to the South Woodford branch for the last year and always find the vets and reception staff to be friendly, helpful, prompt on appointments and very caring for her.
We had her neutered, her vaccinations and all check ups here and are super happy with the service and pricing.
Would highly recommend the team here.

9 July 2026
Unprompted review
Goddard Veterinary Group logo

Reply from Goddard Veterinary Group

Thank you for your recommendation, it is very much appreciated

Rated 5 out of 5 stars

Been with Stonelions for ten years with…

Been with Stonelions for ten years with my dog.Yesterday I brought an elderly friend's dog who had ear infection.the vet was brilliant, listened to.my opinions and was so kind to Daisy.As always excellent reception staff as well, always helpful. Can't recommend Goddard's enough as far as I'm concerned.

9 July 2026
Unprompted review
Goddard Veterinary Group logo

Reply from Goddard Veterinary Group

Your recommendation means a lot to the team here and thank you for taking the time to share your experience - we very much appreciate it!

Rated 5 out of 5 stars

A veterinary practice that is good at dealing with chronic patients as well as emergency care.

Tilly unfortunately is a dog that has chronic aliments and is frequently at the vets. Receptionists, nurses and 2 of the vets know her well and welcome her accordingly. Her care plan is well thought out and continuity in her care with reviews from vets that know her is very important to me. Tilly's care is expensive and certain costs seem somewhat inflated on occasions.

9 July 2026
Unprompted review
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Reply from Goddard Veterinary Group

Thank you for your five star review and recommendation and we are very glad that you are happy with your dog's care plan. Certainly in the cases of chronic illness where multiple visits, treatments, scans or blood tests are required, whether in practice or hospital, costs can build up. We do always recommend to owners that they consider pet insurance at an early stage of pet ownership, though costs and cover levels can differ and it can become more difficult and costly to cover when a pet already has a diagnosed or underlying condition. Thank you again for sharing your experience.

Rated 5 out of 5 stars

Purfect visit.We were there & back in 40 minutes on a…

We were there & back in 40 minutes on a 30c day. Aircon in waiting room & surgery. My cat had a thorough check up and did not seem stressed despite her grand age of 19.

8 July 2026
Unprompted review
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Reply from Goddard Veterinary Group

We're very glad your cat had a stress-free visit and look forward to many more routine check-ups!

Rated 5 out of 5 stars

Lovely healthcare staff

Lovely healthcare staff! Always friendly, and the head vet has also given me honest advice in the best interest of my pet. I’m happy with Goddard and I don’t see myself ever switching to a different provider.

8 July 2026
Unprompted review
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Reply from Goddard Veterinary Group

We're delighted to read your review and that you have received such good service - we look forward to seeing you both again

Rated 5 out of 5 stars

Great practices and carrying staff

Great practice, excellent staff, excellent customer service, people delivers best practices and everything is done with care for the animals and for the owners

8 July 2026
Unprompted review
Goddard Veterinary Group logo

Reply from Goddard Veterinary Group

That's very reassuring to hear, thank you

Rated 5 out of 5 stars

Lovely male vet at Harrow Weald branch

Lovely male vet at Harrow Weald branch. Made my nervous, anxious dog feel relaxed from the start. A really nice way about him. Also the receptionist was extremely friendly. A nice surgery and easy to park next door at Waitrose. Would definitely recommend.

6 July 2026
Unprompted review
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Reply from Goddard Veterinary Group

Thank you very much!

Rated 5 out of 5 stars

Thought the vet was excellent.

Thought the vet was excellent.
Listened to my concerns about too many investigations and went for antibiotics as first line of treatment to be reviewed if no improvement

7 July 2026
Unprompted review
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Reply from Goddard Veterinary Group

Excellent to hear Susan, thanks very much for leaving us your review

Rated 5 out of 5 stars

Always trust and value Jo’s opinion

Always trust and value Jo’s opinion, and not only that, I really appreciate how she explains what, why, how so we can look out for our pets in the immediacy before seeking future consultation.

7 July 2026
Unprompted review
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Reply from Goddard Veterinary Group

Thank you Emma

Rated 2 out of 5 stars

I had no proper invoice for the payment…

I had no proper invoice for the payment my son made regarding cat vaccination. We paid about 200 pounds not sure what was included in the service

7 July 2026
Unprompted review
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Reply from Goddard Veterinary Group

Hi, thank you. If you are able to contact the individual practice in question directly, they will be able to go through and will be happy to clarify this for you.

Rated 5 out of 5 stars

The best veterinary practice in the…

The best veterinary practice in the area.
We’re always able to see the same vet - who is the best vet we have had the fortune to be with for years - and this means we have consistency again.
They were recommended to us and I reccommend them to you!

7 July 2026
Unprompted review
Goddard Veterinary Group logo

Reply from Goddard Veterinary Group

We really appreciate your recommendation, thank you so much

Rated 5 out of 5 stars

A huge thank you to Rosemary and the…

A huge thank you to Rosemary and the whole team at Goddard Stone Lion in Wimbledon Village.

I took my Shih Tzu, Max, in this week as he was very lethargic and just wasn’t himself. We weren’t sure whether the recent hot weather was affecting him, but Rosemary gave him a thorough examination and prescribed some medication. Within a day, Max was feeling so much better and had really perked up, which was such a relief.

The reception staff were, as always, so welcoming and friendly, making us feel at ease from the moment we arrived. The practice was lovely and cool, which was much appreciated during the heat, and Rosemary was extremely professional, kind and reassuring throughout.

Thank you all for taking such good care of Max. We really appreciate everything you do.

6 July 2026
Unprompted review
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Reply from Goddard Veterinary Group

Thank you for your kind words and lovely feedback about our wonderful team - we're delighted that Max has returned to his usual self and that we were able to provide some help and reassurance

Rated 5 out of 5 stars

Outstanding Care for My Anxious Dog

Apologies for the late review, as my dogs appointment was on the 10th of June.

This review is for Emma, my dog’s vet at the Chingford practice.

Emma has been caring for and treating my dog since he was a puppy. She is brilliant, patient, and so compassionate with all animals, especially my dog, who struggles with anxiety and anxiety-related aggression.

My dog has had a recurring problem with the skin around his eyes, and despite the challenges of examining and cleaning them, Emma has always been incredibly patient, gentle, and kind. She always takes the time to make him feel as comfortable as possible.

I’m very grateful to Emma and all of the staff at Goddard Veterinary Group’s Chingford practice for the wonderful care they’ve given my dog over the years. Thank you!

10 June 2026
Unprompted review
Goddard Veterinary Group logo

Reply from Goddard Veterinary Group

Thank you so much for taking the time to leave your review, the Chingford team will be absolutely delighted with your recommendation and kind words

Rated 5 out of 5 stars

Excellent service again

Excellent service again ! Been taking both my Dog and Cat there for years - Dani the vet and Rebecca the nurse were professional friendly and caring!

6 July 2026
Unprompted review
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Reply from Goddard Veterinary Group

Thank you!

Rated 5 out of 5 stars

Five Stars

I gave a five star because again I found the service to be excellent. My cat started limping. Hence a visit to the vet. She was given a thorough examination. Nothing serious found! But the vet was very caring and assuring. So I left the appointment with no worries.

7 July 2026
Unprompted review
Goddard Veterinary Group logo

Reply from Goddard Veterinary Group

Thank you very much

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐

I would like to thank the entire team for their professional and compassionate care. They treated my cat with great kindness and patience, took the time to answer all of my questions, and explained everything clearly. I truly appreciated their calm, caring approach and felt that my pet was in good hands throughout the visit. Thank you for your excellent care and dedication.

6 July 2026
Unprompted review
Goddard Veterinary Group logo

Reply from Goddard Veterinary Group

We're delighted to have been of service! Thank you very much for recommending us, it is always nice to hear such nice words about what we do.

Rated 5 out of 5 stars

Excellent and efficient service from…

Excellent and efficient service from all staff. I had an emergency with my cat. They did everything to take him for a consultation. The practitioners were very efficient and professional. Highly recommended

4 July 2026
Unprompted review
Goddard Veterinary Group logo

Reply from Goddard Veterinary Group

Excellent to hear and we are very appreciative of your recommendation - thank you

Rated 1 out of 5 stars

Cruel

Great on Tuesday, but a different vet couldn't care less on Saturday. Refused to carry out or even book the procedure two other vets said Peggy Sue needed. To make matters worse she left our dog without any more pain relief.

4 July 2026
Unprompted review
Goddard Veterinary Group logo

Reply from Goddard Veterinary Group

Hello, we are very sorry to read your feedback and do so with concern. We would like the opportunity to investigate your experience which we cannot do via TrustPilot. Would you please complete our complaints form, the link to
which is at the bottom of our website pages in the complaints policy section (goddardvetgroup.co.uk) and it will be sent to an investigating manager who will seek to investigate and resolve your concerns. Once again, we are sorry to hear that you have not had a good experience at your most recent visit.

Rated 5 out of 5 stars

Very Professional Service

The attention Peter the vet gave to my half Bengal cat Libby. He calmed her down immediately for her annual vaccination.

2 July 2026
Unprompted review
Goddard Veterinary Group logo

Reply from Goddard Veterinary Group

Thank you for your 5 star review!

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