We are a retired couple and visited the Fareham shop to enquire about riser/recliner chairs to future proof our apartment in preparation for later years. We were served by Jane, who gave us a compreh... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Dawn was a fabulous help today. Visited the store in the early stages of accepting my need to be an ambulatory wheelchair user. She was kind, polite & knowledgeable about the products on offer/what mi... See more
Company replied
We would like to thank Debbie, the in store advisor, for the help and guidance she gave us in order to make the best choice for our Mums Wheelchair. The pros and cons of each model were explained in... See more
Company replied
Sophia at Derby branch of Eden Mobility Couldn't have been more helpful. She even accompanied to our car to ensure we were able to lift the mobility scooter, we were about to purchase, into our ca... See more
Company replied
Company details
Written by the company
We are the largest independent mobility retailer with 49 retail stores throughout the UK. Shop online or visit one of our stores to see how we could help you today.
Contact info
16 - 20 High Street East, DN15 6UH, Scunthorpe, United Kingdom
- 01724 747477
- www.eden-mobility.co.uk
4.8
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Excellent friendly service
Visited store yesterday to look at purchasing a folding scooter. Dawn was excellent, she was very honest and didn’t try and just get a sale which we respected. She gave demos of all options available she was very knowledgeable. She then gave my mam the chance to experience using the scooter out on the high street so that she had a real experience before she bought the scooter.
Dawn was friendly and patient and didn’t make us feel pressured to buy! Would definitely recommend
29 July 2026
Unprompted review
Reply from Eden Mobility
Thank you for your review.
We really appreciate you taking the time to share your feedback. It's great to hear about your experience, and we're delighted that we could help. Your kind words mean a lot to the team at Eden Mobility.
Thank you for choosing us, and we look forward to assisting you again in the future.
Kind regards,
The Eden Mobility Team
Great first place to look
Laura was extremely helpful and understood my needs and questions, and was able to talk me through my initial look at chairs, and let me test things out.
30 July 2026
Unprompted review
Reply from Eden Mobility
Thank you for your review.
We really appreciate you taking the time to share your feedback. It's great to hear about your experience, and we're delighted that we could help. Your kind words mean a lot to the team at Eden Mobility.
Thank you for choosing us, and we look forward to assisting you again in the future.
Kind regards,
The Eden Mobility Team
What a lovely couple of staff you have…
What a lovely couple of staff you have at Eden mobility. Cramlington. Carol and Georgia..So professional at their work. Very friendly and caring. Helpful and proficient. Well done yous.
30 July 2026
Unprompted review
Reply from Eden Mobility
Thank you for your review.
We really appreciate you taking the time to share your feedback. It's great to hear about your experience, and we're delighted that we could help. Your kind words mean a lot to the team at Eden Mobility.
Thank you for choosing us, and we look forward to assisting you again in the future.
Kind regards,
The Eden Mobility Team
Everytime I come by Lee is so welcoming…
Everytime I come by Lee is so welcoming and makes me feel confident in any choices I make
He’s such a credit to your company
30 July 2026
Unprompted review
Reply from Eden Mobility
Thank you for your review.
We really appreciate you taking the time to share your feedback. It's great to hear about your experience, and we're delighted that we could help. Your kind words mean a lot to the team at Eden Mobility.
Thank you for choosing us, and we look forward to assisting you again in the future.
Kind regards,
The Eden Mobility Team
My nephew has a mobility scooter which…
My nephew has a mobility scooter which got a puncture on Saturday 25th July and because he had breakdown insurance he rang to say he had broken down. When he took the insurance out they said they would get to him 24/7.
This is all well and good but after several phone calls the tyre wasn't fixed until Wednesday 29th July! 4 days! He is an amputee and all they could offer him was a taxi home and the scooter recovered. It's the only way he can get to the chemist for his medication. The advisor on the phone was also very rude and not helpful at all. He said we needed to have some patience and they would deal with it when they could. This is not how people should be treated, disabled or not.
25 July 2026
Unprompted review
Reply from Eden Mobility
Thank you for your review and providing your contact details. We will keep trying to contact you.
Warm regards,
Eden Mobility
Patrick was very knowledgeable,patient…
Patrick was very knowledgeable,patient and polite with me .Suggested exactly the right weight rollator for me .He searched for alternative colours and completed the sale in a professional manner .
He problem solved a delivery issue , and my rollator was delivered to my home later the same day .
His kindness and attentionis a
refreshing retail experience .
Thank you Patrick
29 July 2026
Unprompted review
Reply from Eden Mobility
Thank you for your review.
We really appreciate you taking the time to share your feedback. It's great to hear about your experience, and we're delighted that we could help. Your kind words mean a lot to the team at Eden Mobility.
Thank you for choosing us, and we look forward to assisting you again in the future.
Kind regards,
The Eden Mobility Team
Max at Eden mobility at skelmeradale …
Max at Eden mobility at skelmeradale concourse was very helpful today we had a problem with a scooter we already have and he interrupted his lunch break to go out of his way to help us solve the problem without his help my mum would have been stranded we couldn’t have thanked him enough for his help today.
29 July 2026
Unprompted review
Reply from Eden Mobility
Thank you for your review.
We really appreciate you taking the time to share your feedback. It's great to hear about your experience, and we're delighted that we could help. Your kind words mean a lot to the team at Eden Mobility.
Thank you for choosing us, and we look forward to assisting you again in the future.
Kind regards,
The Eden Mobility Team
Wendy was wonderful with my dad and…
Wendy was wonderful with my dad and helped us to purchase the correct walker.
29 July 2026
Unprompted review
Reply from Eden Mobility
Thank you for your review.
We really appreciate you taking the time to share your feedback. It's great to hear about your experience, and we're delighted that we could help. Your kind words mean a lot to the team at Eden Mobility.
Thank you for choosing us, and we look forward to assisting you again in the future.
Kind regards,
The Eden Mobility Team
Very helpful and polite
29 July 2026
Unprompted review
Reply from Eden Mobility
Thank you for your review.
We really appreciate you taking the time to share your feedback. It's great to hear about your experience, and we're delighted that we could help. Your kind words mean a lot to the team at Eden Mobility.
Thank you for choosing us, and we look forward to assisting you again in the future.
Kind regards,
The Eden Mobility Team
The lady in the shop on hessle road her…
The lady in the shop on hessle road her name was leanne she was so help full showed me wat i needed to c she got all the scooters out for me and she was loveley now i have a viset tomorrow to get one on the mobilerty scheme just like to say thank u
28 July 2026
Unprompted review
Reply from Eden Mobility
Thank you for your review.
We really appreciate you taking the time to share your feedback. It's great to hear about your experience, and we're delighted that we could help. Your kind words mean a lot to the team at Eden Mobility.
Thank you for choosing us, and we look forward to assisting you again in the future.
Kind regards,
The Eden Mobility Team
Wendy was brilliant and went above and…
Wendy was brilliant and went above and beyond to try and help us track down which charger we needed and was so pleasant, would definitely recommend
29 July 2026
Unprompted review
Reply from Eden Mobility
Thank you for your review.
We really appreciate you taking the time to share your feedback. It's great to hear about your experience, and we're delighted that we could help. Your kind words mean a lot to the team at Eden Mobility.
Thank you for choosing us, and we look forward to assisting you again in the future.
Kind regards,
The Eden Mobility Team
Great Walking Aids
I had a wonderful and prompt service. My walking sticks were bright with luminous handle and foot stopper both are great to see in the dark. I’m very pleased with my purchases and they are well made and strong to balance while walking. The price was also great but the sticks are strong I’ve got one in red the other is in blue the rubber handles are easy to hold without causing pain to my hands. Service and delivery excellent. Staff were so respectful and helpful.
13 September 2025
Reply from Eden Mobility
Thank you for your review.
We really appreciate you taking the time to share your feedback. It's great to hear about your experience, and we're delighted that we could help. Your kind words mean a lot to the team at Eden Mobility.
Thank you for choosing us, and we look forward to assisting you again in the future.
Kind regards,
The Eden Mobility Team
Reply from Eden Mobility
Thank you for your review.
We really appreciate you taking the time to share your feedback. It's great to hear about your experience, and we're delighted that we could help. Your kind words mean a lot to the team at Eden Mobility.
Thank you for choosing us, and we look forward to assisting you again in the future.
Kind regards,
The Eden Mobility Team
Great service from Lucie and Sam
Great service from Lucie and Sam. Thank you for your support looking forward to coffee mornings.
29 July 2026
Unprompted review
Reply from Eden Mobility
Thank you for your review.
We really appreciate you taking the time to share your feedback. It's great to hear about your experience, and we're delighted that we could help. Your kind words mean a lot to the team at Eden Mobility.
Thank you for choosing us, and we look forward to assisting you again in the future.
Kind regards,
The Eden Mobility Team
Extremely impressive
Engaged kylie for support she was excellent and clearly explained all options and financial cost, would recommend to all disabled people very decent and trustworthy
28 July 2026
Unprompted review
Reply from Eden Mobility
Thank you for your review.
We really appreciate you taking the time to share your feedback. It's great to hear about your experience, and we're delighted that we could help. Your kind words mean a lot to the team at Eden Mobility.
Thank you for choosing us, and we look forward to assisting you again in the future.
Kind regards,
The Eden Mobility Team
Visited Mansfield branch
Visited Mansfield branch, looking for shower seat. Found Paul to be very helpful in assisting me to choose one suitable for my needs, at a very fair price. I was most impressed with this level of service
23 July 2026
Unprompted review
Reply from Eden Mobility
Thank you for your review.
We really appreciate you taking the time to share your feedback. It's great to hear about your experience, and we're delighted that we could help. Your kind words mean a lot to the team at Eden Mobility.
Thank you for choosing us, and we look forward to assisting you again in the future.
Kind regards,
The Eden Mobility Team
Visited the hartlepool store today and…
Visited the hartlepool store today and was helped by dawn who helped me pick out a new mobility scooter she showed me what was suitable for me
28 July 2026
Unprompted review
Reply from Eden Mobility
Thank you for your review.
We really appreciate you taking the time to share your feedback. It's great to hear about your experience, and we're delighted that we could help. Your kind words mean a lot to the team at Eden Mobility.
Thank you for choosing us, and we look forward to assisting you again in the future.
Kind regards,
The Eden Mobility Team
10/10 , no hard sell. Highly reccomended
We had a lovely time with Phoebe the staff member at Eden mobility, there was no hard sell, she was very easy to talk to, very kind and patient with us, and was in no rush. She was happy to take the time we needed to keep mum comfortable and understanding everything. Phoebe was one of the reasons we made our purchase from there. We felt like valued customers, the service was 10/10 and I highly recommend.
20 July 2026
Unprompted review
Reply from Eden Mobility
Thank you for your review.
We really appreciate you taking the time to share your feedback. It's great to hear about your experience, and we're delighted that we could help. Your kind words mean a lot to the team at Eden Mobility.
Thank you for choosing us, and we look forward to assisting you again in the future.
Kind regards,
The Eden Mobility Team
Amazing service
The representative, Andrew, was really helpful, approachable and very professional. He found out what I needed and what would work best for me, and wasn't happy until I was. He let me demonstrate the chairs inside and outside the shop. Absolutely brilliant service, highly recommended.
27 July 2026
Unprompted review
Reply from Eden Mobility
Thank you for your review.
We really appreciate you taking the time to share your feedback. It's great to hear about your experience, and we're delighted that we could help. Your kind words mean a lot to the team at Eden Mobility.
Thank you for choosing us, and we look forward to assisting you again in the future.
Kind regards,
The Eden Mobility Team
Amazing customer service from start to…
Amazing customer service from start to finish!! Andrew couldn't help us enough and has helped even my mum the confident and a new life. Would highly recommend, go to Andrew in Stockport he's amazing and will help with anything you need and be truthful with what you need and what will suit best.
27 July 2026
Unprompted review
Reply from Eden Mobility
Thank you for your review.
We really appreciate you taking the time to share your feedback. It's great to hear about your experience, and we're delighted that we could help. Your kind words mean a lot to the team at Eden Mobility.
Thank you for choosing us, and we look forward to assisting you again in the future.
Kind regards,
The Eden Mobility Team
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