Sophia at Derby branch of Eden Mobility Couldn't have been more helpful. She even accompanied to our car to ensure we were able to lift the mobility scooter, we were about to purchase, into our ca... See more
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Over several months I have received first class attention by Sophia. Always greeted with a friendly smile. Being an awkward customer, nothing has been too much trouble. Sophia is a real asset to t... See more
Company replied
Not a customer experience but a good one nonetheless. An elderly gentleman took a fall and hurt himself in the city centre. Sophia and Eden Mobility quite literally helped save the day by helping us... See more
Company replied
I was looking at the window display outside and recieved fantastic service by Sophia Harris. She came out to speak to me whilst i was looking and sophia went above and beyond, no task or question too... See more
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Company details
Written by the company
We are the largest independent mobility retailer with 49 retail stores throughout the UK. Shop online or visit one of our stores to see how we could help you today.
Contact info
Saint Peters Street 63, DE1 2AB, Derby, England, United Kingdom
- 01332 417647
4.9
Excellent
74 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Your company is easy to deal with and…
Your company is easy to deal with and have helpful staff
26 August 2026
Unprompted review
Reply from Eden Mobility - Derby
Thank you so much for taking the time to leave us such a wonderful review. It truly means a lot to all of us here at Eden Mobility. We are delighted to hear about your positive experience, and your kind words give our team great encouragement to continue providing the best possible service. Thank you for choosing Eden Mobility, and we look forward to helping you again in the future.
Warm regards,
Eden Mobility
Sophia in the Derby store could not…
Sophia in the Derby store could not have been more helpful.
She treated my wife and myself with total respect.
20 August 2026
Unprompted review
Reply from Eden Mobility - Derby
Thank you so much for taking the time to leave such a wonderful review. Hearing about your positive experience means so much to all of us here at Eden Mobility. We are passionate about helping our customers maintain their independence and mobility, so it is incredibly rewarding to know that we have made a difference for you.
Your kind words are greatly appreciated and will be shared with the team. We work hard to provide the best possible service, and feedback like yours reminds us why we do what we do every day. It is always a pleasure to hear that our customers are happy with both the support they have received and the products we provide.
Thank you once again for your trust, support, and recommendation. Reviews like yours not only brighten our day but also help other people feel confident when choosing Eden Mobility. We are truly grateful for your feedback and look forward to helping you again in the future.
Best wishes,
The Eden Mobility Team
Served by Sophia
Served by Sophia, friendly and swift service. Thank you
19 August 2026
Unprompted review
Reply from Eden Mobility - Derby
Thank you so much for taking the time to leave such a wonderful review. Hearing about your positive experience means so much to all of us here at Eden Mobility. We are passionate about helping our customers maintain their independence and mobility, so it is incredibly rewarding to know that we have made a difference for you.
Your kind words are greatly appreciated and will be shared with the team. We work hard to provide the best possible service, and feedback like yours reminds us why we do what we do every day. It is always a pleasure to hear that our customers are happy with both the support they have received and the products we provide.
Thank you once again for your trust, support, and recommendation. Reviews like yours not only brighten our day but also help other people feel confident when choosing Eden Mobility. We are truly grateful for your feedback and look forward to helping you again in the future.
Best wishes,
The Eden Mobility Team
Sophia at Derby branch of Eden Mobility
Sophia at Derby branch of Eden Mobility
Couldn't have been more helpful.
She even accompanied to our car to ensure we were able to lift the mobility scooter, we were about to purchase, into our car boot.
We were shown a range of models and were able to choose the one most suitable to our needs. Very helpful and considerate
24 July 2026
Unprompted review
Reply from Eden Mobility - Derby
Thank you for your review.
We really appreciate you taking the time to share your feedback. It's great to hear about your experience, and we're delighted that we could help. Your kind words mean a lot to the team at Eden Mobility.
Thank you for choosing us, and we look forward to assisting you again in the future.
Kind regards,
The Eden Mobility Team
Well done Sophia
Over several months I have received first class attention by Sophia. Always greeted with a friendly smile.
Being an awkward customer, nothing has been too much trouble.
Sophia is a real asset to the company.
Brian Walker
20 July 2026
Unprompted review
Reply from Eden Mobility - Derby
Thank you for your review.
We really appreciate you taking the time to share your feedback. It's great to hear about your experience, and we're delighted that we could help. Your kind words mean a lot to the team at Eden Mobility.
Thank you for choosing us, and we look forward to assisting you again in the future.
Kind regards,
The Eden Mobility Team
Sophia and Amo were very friendly and…
Sophia and Amo were very friendly and helpful. I was looking for a suction hand grip for my shower and they were able to supply one. They checked that I knew how to use it. Then I was able to get discount as I am disabled (25% off). This helped even though it was a good price to start with. They made me feel at ease as I’m nervous round strangers.
13 July 2026
Unprompted review
Reply from Eden Mobility - Derby
Thank you for your review.
We really appreciate you taking the time to share your feedback. It's great to hear about your experience, and we're delighted that we could help. Your kind words mean a lot to the team at Eden Mobility.
Thank you for choosing us, and we look forward to assisting you again in the future.
Kind regards,
The Eden Mobility Team
Reply from Eden Mobility - Derby
Thank you for your review!
Your kind words mean a lot to all of us at Eden Mobility. We're delighted to hear about your positive experience, and we truly appreciate you taking the time to share your feedback. Thank you for choosing Eden Mobility – we look forward to supporting you again in the future.
Warm regards,
Eden Mobility
Came in today and sophia was amazing…
Came in today and sophia was amazing went above and beyond to help my husband I highly recomand
13 July 2026
Unprompted review
Reply from Eden Mobility - Derby
Thank you for taking the time to leave us such a lovely review. We really appreciate your kind words and are delighted to hear that you had a positive experience with Eden Mobility. Your feedback means a great deal to our team, and we look forward to helping you again in the future. Thank you for choosing Eden Mobility.
When i see Sophia she always makes me…
When i see Sophia she always makes me feel welcome and she always trys to sort out what problem I have we are still trying to sort it out and she is very understanding to we can also have a laugh why we wait for her to get through to engineers or customer services she is very lovely i have been many times so i have put the last time I went
8 July 2026
Unprompted review
Reply from Eden Mobility - Derby
Thank you for your review.
We really appreciate you taking the time to share your feedback. It's great to hear about your experience, and we're delighted that we could help. Your kind words mean a lot to the team at Eden Mobility.
Thank you for choosing us, and we look forward to assisting you again in the future.
Kind regards,
The Eden Mobility Team
Goid service by amo
8 July 2026
Unprompted review
Reply from Eden Mobility - Derby
Thank you for taking the time to leave us such a lovely review. We really appreciate your kind words and are delighted to hear that you had a positive experience with Eden Mobility. Your feedback means a great deal to our team, and we look forward to helping you again in the future. Thank you for choosing Eden Mobility.
Very happy thank you Sophia for your…
Very happy thank you Sophia for your help yesterday from Robert Hutchinson and Barry Leppard
29 June 2026
Unprompted review
Reply from Eden Mobility - Derby
Thank you so much for your kind review—it really means a lot to us. We’re so glad you had a great experience and truly appreciate you taking the time to share it.
Warm regards,
Eden Mobility
Good customer service and very friendly…
Good customer service and very friendly and helpful
26 June 2026
Unprompted review
Reply from Eden Mobility - Derby
Thank you so much for taking the time to leave such a lovely review. We truly appreciate your feedback—it means a great deal to Eden and every member of our team. We’re really pleased you had a positive experience, and your kind words will be shared with the staff. We look forward to welcoming you again soon.
Warm regards,
Eden Mobility
Reply from Eden Mobility - Derby
Thank you so much for taking the time to leave such a lovely review. We truly appreciate your feedback—it means a great deal to Eden and every member of our team. We’re really pleased you had a positive experience, and your kind words will be shared with the staff. We look forward to welcoming you again soon.
Warm regards,
Eden Mobility
My mother had a first class experience…
My mother had a first class experience in the derby branch today, Sophia ( store manager) showed my mum 4 different walkers with seats, explaining the difference between the four, it was a very relaxed experience and would be happy to recommend, we were just popping in to view them but ended up buying one, thank you so much for your help.
19 June 2026
Unprompted review
Reply from Eden Mobility - Derby
Thank you so much for your lovely review — it really means a lot to us! We’re so grateful you took the time to share your experience.
Warm regards,
Eden Mobility
Sophia the store manager was on hand to…
Sophia the store manager was on hand to help me choose the equipment for my needs and set it up for me she was so very helpful
12 June 2026
Unprompted review
Reply from Eden Mobility - Derby
Thank you so much for your lovely feedback! We’re delighted to hear that Sophia was able to support you in choosing the right equipment and setting everything up to suit your needs.
Her helpful approach and dedication to making sure everything is just right are exactly what we strive for, and we’ll be sure to pass on your kind words—she’ll be thrilled to hear them.
If there’s anything else we can assist you with, please don’t hesitate to get in touch.
Warm regards,
Eden Mobility
The staff are very friendly.
The staff are very friendly and will do everything possible to help. I needed parts for a wheelchair and they helped me to get what I weeded.
5 June 2026
Unprompted review
Reply from Eden Mobility - Derby
Thank you for your review — it really means a lot to us and the whole team. We truly appreciate your support and hope to see you again soon.
Warm regards,
Eden Mobility
Very friendly and helpful
Very friendly and helpful, made sure I had right item and explained how it fitted on mobility scooter. Sophia is always helpful when you go in shop, always got time for you
5 June 2026
Unprompted review
Reply from Eden Mobility - Derby
Thank you for your review — it really means a lot to us and the whole team. We truly appreciate your support and look forward to welcoming you back again soon.
Warm regards,
Eden Mobility
Derby Branch
Popped into the Derby branch to look at the mobility scooters. Sophia, the store manager was very friendly and knowledgeable about the different mobility scooters and recommended some based on my needs and even demonstrated the folding mechanisms of some. Thank you
3 June 2026
Unprompted review
Reply from Eden Mobility - Derby
Thank you for popping into our Derby branch and for sharing your experience. We’re delighted to hear that Sophia, our store manager, made such a positive impression. Her friendly approach, excellent product knowledge, and ability to recommend scooters based on your needs are exactly what we aim to deliver. It’s great to know she even took the time to demonstrate the folding mechanisms for you.
We really appreciate your kind words and are glad we could help. Thank you again for visiting Eden Mobility.
Warm regards,
Eden Mobility
Great experience
Sophia the Store Manager was great, we went to buy a mobility scooter for my husband, she was extremely helpful from start to finish, very knowledgeable and just so friendly, happy and easy going, absolute asset to Eden Mobility!
30 May 2026
Unprompted review
Reply from Eden Mobility - Derby
Thank you so much for your wonderful review. We’re delighted to hear that Sophia took such great care of you both. Her knowledge, friendliness and positive energy make her a real asset to Eden Mobility, and we’re so pleased she made your experience a great one.
Warm regards,
Eden Mobility
Very professional attitude and service
The service from the lady was as you would expect professional and sincere, she asked what your needs were and offered advice to meet those needs. She was very polite and had a cheerful personality, I would recommend her to friends and family.
7 May 2026
Unprompted review
Reply from Eden Mobility - Derby
Thank you for your thoughtful review. We’re delighted to hear that our colleague provided such professional, sincere service and took the time to understand your needs. Her polite manner and cheerful personality are qualities we’re very proud of. We truly appreciate your recommendation.
Warm regards,
Eden Mobility
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