DirectDoors.com Reviews 

Third grade quality doors with pics attached. See and never order from this website

They have a 48HR return policy. This policy has been put in place because they know their doors wont last beyond 48hr.
I reported the issue in second week and they came back saying nothing can be done now as 48H are past. Stay away from this scam and reviews on their website are not genuine

Direct doors hide behind t&cs.
Customer has no time at delivery to check items yet the moment goods are unwrapped you take on responsibility for damage.
The door in our exterior lpd door and frame set blistered within 4 weeks of meticulous professional installation. We had not even had extremes of temperature. Direct doors response was dismissive in replying with, hard luck you can’t verify the Homebase brand primer and protector you used (as Homebase are no longer trading), so we can’t help. Direct doors belatedly caveated that they expect customers to use same brand names for primer protector etc - although not explicit in t&cs.
Dulux were much more supportive and offered replacement products to seal the, now flimsy, door.
We don’t expect the door and frame to last 6 months let alone next winter. Avoid.

Great Service, Great Price, highly recommended

Easy to order from this Company a great selection of doors and sizes and price range within most budgets.
Staff were friendly and knowledgeable, delivery as specified on time I would recommend to close family and friends 👍

Choice of products. Easy of ordering and quick delivery

Knowledgeable, helpful and very responsive to my questions. Highly recommended.

Just wanted to say thanks for

A) Holding stock – So many places these days do not which means big lead times.

B) For delivering without damaging the products. There wasn’t a single mark on the doors. That’s rare these days. A lot of deliveries over the years of doing up this house has meant excepting a small amount of damage I can work around or sending it back…. so thankyou for your care.

D) the delivery guy from DX Express was brilliant.

Although my first delivery was not the part I ordered this was resolved without any hassle within one day. Overall an excellent service.

Easy ordering process, fast delivery and quality product that looks fantastic.

Amazing doors which looks beautiful.
Our builders messed up the installation (their fault nothing to do with direct doors) and Direct Doors were so helpful and assisted us in procuring replacement parts giving advice and how to repair what our builders broke. Thank you to Emma in particular!

Its been a few years since we had a new front door fitted by Stevie at Direct Doors but we inexplicably had a wee problem which turned out to be nothing but a loose piece of beading which prevented proper closure. Direct Doors could not have been more helpful and we managed to fix without a call out. Excellent after care available if required.

Before you order from this company ensure you order correct size as seems very difficult to change once done.

The measure instructions are not clear so get advice

If over 2 weeks unlikely they will help you.

I made an enquiry on 11 October about a delivery date for door ordered 24 September. To my amazement I was told the bespoke door and frame ready and by 14 October delivered to my home! Initially, when ordering, the delivery would be 9-11 weeks so I was totally impressed by the speed and efficiency of the service provided. My Builders are yet to build stud wall to shower room, so have not seen my bespoke door unpacked. Can't wait.

Bought new internal doors for my old house and they were fantastic. Such great quality and arrived when they said they would. I made a slight error with sizes but rectified this by a quick call and they sorted it there and then. Great experience. Would definitely recommend direct doors

I had never got a call from delivery person at 7.15 in the morning, before this delivery. This is not the customer experience I was expecting. I am moving houses and I had clearly mentioned to arrange for delivery after 9.30/ Anyway first time I missed my delivery, I had to pay an extra 10% of the item cost to reattempt delivery. And the driver again came to the address at 8.15. After some calls, the item was delivered at 10.00. To their credit Deanta did manage to deliver at a convenient time and were quite understanding. So no qualms dealing with Deanta.

I purchased from DirectDoors and their customer service is simply pathetic. I think they just have sales people manning customer issues. But never dealing with DirectDoors again.

Bought 6 doors for downstairs, but my fitter was ill so took a while before we unpacked them. Found one door damaged which was unsurprising as the packaging protection is non-existent - just wrapped in a sheet of plastic. Customers only have 24-48 hours to report damage so ended up fitting a damaged door. A year later, ordered another 8 doors, same again, one door damaged, too late to complain. Also courier never called to arrange delivery and tried to deliver to the wrong address 3 times. If you buy doors from this company, it is likely they will arrive damaged so I recommend as soon as they arrive, take a photo and report them as damaged even if you haven't found anything. That way if you find something during fitting, you can return them. You have been warned. Message to Direct Doors: your T&C's are crazy - you need to change them. Finding damage during fitting has to be a common scenario but is unlikely to be within 24-48 hours. Nearly all the one-star reviews on Trust Pilot are about your T&Cs. This is 2024. The game has changed - its all about Customer Service. Compare this to Amazon where I bought a battery powered Dyson vacuum cleaner. The battery life was rubbish so I bought a spare battery for £100, but it was still awful. We struggled for 10 months then I decided enough-was-enough. Amazon gave me a full refund even after 10 months usage and the item wasn't even faulty. Or the bespoke jewellery I bought, made with my daughters initials, and the company have changed their returns policy last year to allow me to return bespoke products and I got a full refund. This would be like you giving me a refund for a bespoke door you'd had made, after I'd cut it down and fitted it, then used it for 10 months. You are far away from this, but you'd certainly have me singing your praises from the rooftops. Its a proven strategy (M&S, John Lewis etc). You don't manufacture the doors, your only offering is the retail experience. A customer with a resolved issue ends up your best advocate (retailing 101). Hiding behind draconian T&Cs is bad business (and actually your T&Cs are not lawful, I have 30 days to report damaged goods under the Consumer Rights Act 2015). Amazon are going to wipe you out (which may be no bad thing). How long before LPD Doors put their stuff on Amazon and cut you out completely? To be fair Kiera tried hard to resolve issues but quoted T&Cs - that should be a last resort - seize the chance to create an advocate. (I did finally get the second damaged door replaced). £5k for new interior doors and you expect me to be happy with damaged doors because of some fine print on your website? You cannot be serious.

Great service from ordering to delivery doors arrived in perfect condition & delivery driver was very helpful

Door was delivered damaged. The top left hand corner was completely blown, but arrived covered with a cardboard corner protector so we didn't see it until it was unwrapped by our fitter one week later. the company have hidden behind an obscure T & C that absolves them of any responsibility. £300 down the drain!
Very poor customer service.

Impressed with their speed and customer service. They originally shipped the wrong panels but Bradley in the sales team sorted it out quickly. Would order again in the future and would recommend to others.

After driving around local merchants I found just what we wanted on the internet
The quality and service is outstanding. A beautiful oak door
Prompt and communication great
Thank you