David M Robinson Reviews 

I’ve recently bought a watch from DMR Manchester. From the moment we stepped through the door we felt welcomed. Summer was great, very friendly and more than happy to let me try on multiple watches. We didn’t feel rushed or like we were wasting anyone’s time, which is a much different experience to what we’ve had elsewhere. The whole experience felt special and memorable. We will definitely use DMR and Summer for future purchases.

Tamara at DMR Manchester has been nothing short of amazing. From the initial appointment through to collecting the watch, I do not have a single complaint. I look forward to coming back for the next!

I visited DMR on an impromptu trip and the service I received was exemplary, they were very accommodating and patient, really let me take my time with zero pressure, would highly recommend a visit and I will be back again in the near future that I’m sure of.

My experience with DMR has been nothing short of exceptional. The service is truly top-notch - personal, attentive, and highly professional. It stands as one of the best jewellery experiences I have ever had, if not the best.

What really sets DMR apart is the boutique feel. It is exactly what we have always been looking for: human, welcoming, and genuinely relationship-oriented. The team takes the time to listen, making the entire journey comfortable and relaxed, completely free of pressure.

A very special mention to Charley, who is doing a fantastic job in building that relationship. Taking the time to genuinely understand us, our taste, and what we are looking for makes a real difference. Such a level of care and attention is truly valuable and rare to find.

On top of that, the stones are wonderful and the collections are both beautiful and interesting. I can only say positive things - I would not hesitate to recommend them.

I have now purchased two watches from David M Robinson and some Jewellery, they never disappoint.

I most recently visited them on 12 February 2026. Asif, my regular client advisor, has been brilliant as always. Throughout the entire process of getting me a GMT Master he was responsive, polite and always happy to accommodate various requests.

I should add all of the staff at DMR Canary Wharf are always pleasant and helpful. Their attention to detail is second to none and you get an 'old fashioned' customer service / buying experience with them, in the best sense of the expression.

Kudos to Bale for running the ship so well.

I reached out to Hugo and Bale with a very special request a his and hers pair of watches for an important occasion and from the first conversation I felt I was in the right hands.

They were incredibly helpful, patient, and genuinely invested in making it happen. What I appreciated most was how easy they made the whole process feel. They listened, understood exactly what I was looking for, and kept me updated every step of the way. It never felt like “just a sale” it felt personal.

Special moments deserve special attention, and they really delivered that. Everything was handled smoothly, professionally, and with a level of care that’s rare to find.

I’m truly grateful for the experience and wouldn’t hesitate to recommend DMR to anyone looking for not just a great watch, but great people to deal with.

Excellent. Got me what I wanted, very efficient and friendly. Thanks to Charley for her help.

I walked into the Manchester store as a complete novice wanting to purchase a specific watch for my husband as a surprise for Christmas. I had an image on my phone and my online research indicated that DMR had the watch in stock.

From the moment I entered the showroom I was immediately made to feel very welcome and knew I was in safe hands with Bryan. He took the time to understand my requirements and made the process very smooth and enjoyable. I left the store with the watch beautifully gift wrapped and was also given complimentary champagne and a scented candle as part of the experience. It’s fair to say my husband was overwhelmed when he unwrapped the watch on Christmas morning!

We contacted DMR straight after the Christmas break as the watch required an additional link. This again proved to be a smooth process and there was no charge made for the repairs to be carried out.

Thank you to Bryan at DMR for making our Christmas dreams come true!

My wife and I have been clients at DM Robinson Canary Wharf for over 15 years.

Over the period, they have supplied us jewellery and timepieces.

Their knowledge of the brands of timepieces they supply that include Patek Philippe and Rolex is quite extraordinary to say the least.

Particularly Bale the boutique manager & Hugo our timepieces consultant.

They provide a warm personal service through and are a true pleasure to deal with and know.

Fantastic experience at the Canary Wharf showroom.

Asif provided exceptional service — professional, patient and extremely knowledgeable. He made the whole experience very special and stress-free, and his attention to detail was impressive.

I felt truly valued as a client and would not hesitate to recommend to others.

I usually find higher end jewellers quite pretentious but I don’t with David M Robinson. All of the staff come across as very friendly and knowledgeable and Marlie in particular was an absolute delight to deal with. Alisha very kindly had earrings brought into store for us and although we didn’t end up going with those particular ones my Mum was extremely happy with the ones she chose. We have shopped at David M Robinson for 40+ years and it will always be our go to for quality jewellery and excellent customer service.

It’s a real pleasure dealing with Baron and the team at DMR in Canary Wharf — always friendly, warm and incredibly welcoming.
The service was outstanding from start to finish and made the whole experience genuinely enjoyable.
You simply can’t beat this level of care and service at DMR Canary Wharf.

DMR is a totally personal and friendly experience from the moment you step foot in the door. Every member of the team is professional, helpful and welcoming. A big shout out to Cordelia, she is knowledgeable and confident when talking about timepieces. Our second Rolex purchase was just as memorable as our first - great big thanks to everyone. Looking forward onto our next visit/ purchase. Many thanks for wonderful service once more.

I purchased a Rolex today and finally got the watch I’ve loved for a long time.

The sales associate, Summer, provided truly exceptional service. She was incredibly patient, gentle, and took the time to explain everything in detail, which made the whole experience very comfortable and enjoyable.

I am extremely satisfied with my purchase and the service I received. If you’re looking for a great experience, I highly recommend Summer. She also speaks Chinese, which is wonderful news for Chinese customers!

Recently purchased a Rolex Submariner from Alex at David M Robinson, and the entire experience was outstanding from start to finish.

Alex was extremely knowledgeable, professional, and genuinely passionate about helping me find the right watch. He took the time to answer all my questions, explained everything clearly, and made the process smooth and enjoyable.

There was no pressure at any point-just honest advice and first-class customer service.

The attention to detail and personal approach really stood out, and I felt confident and valued throughout.
I'm absolutely delighted with my Rolex Submariner and couldn't be happier with the service I received. I would highly recommend Alex and David M Robinson to anyone looking for a luxury watch.

Thank you for such a great experience!

DMR have provided us with exceptional service over the years. We recently purchased a watch from the store and Arousa handled every element of the sale. Her customer service and attention to detail were fantastic. Can’t thank Arousa and DMR enough for making the purchase a memorable experience, thankyou.

Purchased my dream watch at the David M Robinson in Canary Wharf yesterday. Baron was fantastic and made the process smooth and enjoyable. Highly recommend!

I had a truly excellent experience with the DMR showroom in Canary Wharf, London. I walked into the showroom with very low expectations, as I honestly didn’t think it would be possible to get the specific Rolex I wanted anytime soon—let alone immediately.

I was warmly greeted by Baron, who was professional, friendly, and genuinely attentive from the start. To my surprise, he had the exact watch I was looking for, which was actually due to go on exhibition soon. Baron went above and beyond to make it happen and managed to secure the watch for me in less than a week.

The entire process was smooth, transparent, and completely stress-free—something I never thought I’d say about buying a Rolex. From start to finish, the experience felt personal, efficient, and professional.

A big thank you to Baron and the team for making this such a positive and memorable purchase. Highly recommended.

I had a really lovely experience here.
Arousa and the team were friendly, welcoming, and knowledgeable, and made the whole process feel relaxed and special.
I didn’t expect to be able to buy the watch I loved on the day, so it was a lovely surprise.
Would definitely recommend.

One to one customer service with Conor at the Liverpool shop was truly a five star experience.

Thank you