So over the moon with my beautiful heart locket, the photo inside along with the copy handwriting on the back makes it so special. Brilliant customer service, as I was having difficulty paying as... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I am extremely happy with my purchase. The quality of the photographs I uploaded was not great, and I was pleasantly surprised at how well they looked in the locket. The service was excellent with qui... See more
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Really easy to order and upload pictures. Received within 2 days of ordering abd when it arrives was so lovely well worth the money. Gave to my daughter on her 18th sge loved it. One slight thing t... See more
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Really beautiful locket and quick delivery. I was also really impressed with the photo quality. Not only did they honour my request to see the photos before adding to the locket, they somehow managed... See more
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Company details
About The Locket Tree
Written by the company
Established in 2013, The Locket Tree is the UK's leading locket online retailer.
Based in London, we stock exclusively solid 925 sterling silver, gold and platinum lockets (we do not stock any plated or vermeil jewellery). Our wide range includes diamond and gem-set lockets, in styles ranging from classic and contemporary to vintage and nostalgic.
We are proud to be members of The National Association of Jewellers and the Gem-A, and have an in-house gemologist. We are authorised stockists of prestigious fine brands Charles Green and Victor Mayer.
Lockets can be fully skilfully customised by our in-house team with photographs and engraving messages. We also offer more specialist bespoke services including: handwriting, bespoke hair insertions, family crests, monograms, drawings and custom hand-engravings, to create stunning personalised gifts that can be passed down through the generations.
In our photographic studio, our team works in Photoshop to optimise your photos to get the best possible results, hand-cutting and carefully placing your photos in the locket. Our photos are printed on age resistant high-graded printing paper, to which a coat of varnish is added. Almost all lockets have an added layer of protection with a perspex overlay.
Our engraving team use a precision diamond engraver machine to engrave your messages. The team are experts at centrally placing your message on your locket and ensuring it is clear and long-lasting and will get you the best possible result.Orders customised with 2 business days.
Free first class shipping on all orders.
International shipping.
Contact info
The Brentano Suite, N2 0EF, London, United Kingdom
- 0203 823 4631
- sales@thelockettree.co.uk
- thelockettree.co.uk
4.9
Excellent
3K reviews
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Replied to 100% of negative reviews
Typically replies within 48 hours
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Lovely necklace
Lovely necklace. Chose engraving on the back of the locket and a photo. Sent very quickly. Definitely recommend
6 October 2026
Great choice good prices fast delivery
29 September 2026
Product quality is good but need to be…
Product quality is good but need to be more sturdy
6 October 2026
Beautiful necklace and excellent…
Beautiful necklace and excellent customer service. I asked for my locket to get here before my daughter went travelling and they delivered it in no time!
Thank you sooooo much.
6 October 2026
This had to be the smallest cross i…
This had to be the smallest cross i have ever seen in my life, not worth the money.
I have now bought one from a different supplier maybe 4 times the size for just under twice the price of this tiny one that you supplied.
5 October 2026
Easy from start to finish
Very easy to order locket with photos and arrived within four days. Fantastic
5 October 2026
My beautiful locket is a new treasured…
My beautiful locket is a new treasured item for me and the whole process was easy and I received lots of updates and quick responses, the photos and lock of hair sit well in the necklace and i would recommend the Locket tree
25 September 2026
Great quality and attention to detail…
Great quality and attention to detail and quick delivery
1 October 2026
Reply from The Locket Tree
Dear Colin,
We're delighted that you're pleased with both the quality of the locket and the attention to detail for the personalisation of your keepsake.
Thank you for sharing this feedback with us, and we appreciate your 5 star review.
Kind regards,
The Locket Tree
Birthday locket
Beautiful locket my husband had made for my birthday, opened it today. He had it engraved and photos inside the locket could not ask for more, highly recommend this company.
5 October 2026
Reply from The Locket Tree
Dear Mrs VJL,
We're so pleased to hear that you feel the locket looks beautiful and that you're happy with the personalisation.
We appreciate your recommendation, and thank you for your 5 star review.
Kind regards,
The Locket Tree
Beyond my expectation
I am extremely happy with my purchase. The quality of the photographs I uploaded was not great, and I was pleasantly surprised at how well they looked in the locket. The service was excellent with quick delivery and the bracelet was presented in a lovely keepsake box
30 September 2026
Reply from The Locket Tree
Dear Susan,
Hearing that you're so pleased with both the quality of the photo insertion service and the locket itself is delightful.
Thank you for sharing this feedback with us, and we appreciate your 5-star review.
Kind regards,
The Locket Tree
Good delivery time and honest communication
Good delivery time
Good and honest communication about a photo that wouldn’t fit
30 September 2026
Reply from The Locket Tree
Dear Allison,
We're delighted that you're pleased with the standard of communication throughout your order, and equally, we're pleased that the speed of dispatch has been to your satisfaction.
Thank you for sharing this feedback with us, and we appreciate your 5-star review.
Kind regards,
The Locket Tree
Easy to use and having photos uploaded…
Easy to use and having photos uploaded directly made for a great present! My daughter loved her pressie
10 September 2026
Reply from The Locket Tree
Dear Ann,
We're delighted that your daughter loves her locket, and we're equally pleased that you found the personalisation process to be easy.
Thank you for sharing this feedback with us, and we appreciate your 5-star review.
Kind regards,
The Locket Tree
Great Service and Nice Work
Great Service and Nice Work
My dog passed away in early September 2026. I was looking for a locket that could hold his hair. The Locket Tree has a wonderful collection and very patient and considerate service to make sure everything is what I want. Thank you very much.
24 September 2026
Reply from The Locket Tree
Dear Manxi,
Thank you for sharing such touching feedback with us, and we appreciate your 5 star review. We’re pleased that you found our service to be considerate and patient and that we could help create a keepsake you’re happy with.
Kind regards,
The Locket Tree
The service was efficient and the…
The service was efficient and the locket is very nice, it's for a present and I'm sure it will be loved.
25 September 2026
Reply from The Locket Tree
Dear Karen,
We're delighted to hear that you found our service to be efficient and equally pleased that you're happy with the locket.
We appreciate you sharing this feedback with us, and thank you for your 5 star review.
Kind regards,
The Locket Tree
Excellent
Very prompt delivery. The quality is absolutely great and just what I was looking for.
17 September 2026
Reply from The Locket Tree
Dear Lee,
We're pleased to hear that you feel the quality of the locket is great and equally delighted that the speed of delivery has been to your satisfaction.
Thank you for sharing your feedback with us, and we appreciate your 5 star review.
Kind regards,
The Locket Tree
Reply from The Locket Tree
Dear Ms Crump,
We're so pleased that you feel the quality of your locket is excellent, and we're equally delighted that the turnaround time has met your expectations.
Thank you for your 5 star review and for sharing your experience with us.
Kind regards,
The Locket Tree
I needed the locket and engraving done…
I needed the locket and engraving done quickly and the locket tree were excellent. They got the locket in the post that day. Amazing service. Lovely gift . Very pleased thank you
23 September 2026
Reply from The Locket Tree
Dear Katherine,
Hearing that you found our service to be excellent is wonderful, and we're delighted that the turnaround time has been to your satisfaction.
Thank you for sharing this feedback with us, and we appreciate your 5 star review.
Kind regards,
The Locket Tree
Extremely professional from ordering to…
Extremely professional from ordering to receiving the Beautiful Locket a lovely keepsake for our Granddaughter
16 September 2026
Reply from The Locket Tree
Dear Jillian,
Hearing that you're pleased with the service you received throughout your order is wonderful, and we're delighted that you feel the locket looks beautiful.
Thank you for sharing your experience with us, and we appreciate your 5 star review.
Kind regards,
The Locket Tree
I am so pleased with my lovely silver…
I am so pleased with my lovely silver locket and chain. Engraved with mine and my Grandmother's name as a reminder of her. Delivery was very quick. I'd recommend tgd Locket Tree to all
26 September 2026
Unprompted review
Reply from The Locket Tree
Dear Caroline,
We're pleased that both the quality of your locket and the engraving have been to your satisfaction. Thank you for sharing your experience with us, we appreciate your recommendation along with your 5 star review.
Kind regards,
The Locket Tree
Excellent service.
21 September 2026
Reply from The Locket Tree
Dear Trudy,
We're pleased to hear that you found our service to be excellent.
Thank you for sharing your experience with us, and we appreciate your 5 star review.
Kind regards,
The Locket Tree
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