D.LOUISE Reviews 3,337

New customer to D Louise. I ordered the heart talisman necklace in gold with engraving and was impressed I went straight back online and ordered a bracelet. Beautiful quality and both orders processed and shipped very quickly. I’m already looking at what I will treat myself to next!

I purchased the Zodiac necklaces as a gift with the engraving. Unfortunately when they arrived the engraving was incorrect however I cannot fault the service. The problem was remedied quickly and new necklaces were sent as a priority delivery. The necklaces look lovely and I am very pleased.
Thank you!

Amazing customer service! Very polite and friendly staff who resolved my issue straightaway.
Products are excellent quality and are now my everyday wear.

I had an issue with tarnishing on a couple of my items and not only was this company able to resolve this issue on a Sunday morning, it was over watsapp and really easy! They resolved my issue and went above and beyond. Not only do I love this company for quality but the customer service is fantastic. Think boutique customer service. Better than any other non tarnish jewellery company I’ve used. 1000% recommendation!

Such a wonderful brand, beautiful jewellery pieces that are timeless and classy. But most of all what a wonderful team behind D.Louise that are so prompt with their response and go above and beyond to resolve any issues and offer a great gesture of good will solutions to their customers. They truly embody the valuing and looking after their customers. I had such a great experience and very pleased with the outcome as loyal customer.

The pieces of jewellery I ordered are delightful. However, their Customer Service is amazing together with infinite patience dealing with me.

I ordered a ring which is too large and asked to return it yesterday for a smaller size as I need it for next week. From receiving my request and from sending my proof of purchase - the replacement is in the post to be delivered on Monday. A turn round of 4 days.

I shall definitely be ordering more items for myself and gifts.

Well done D.Louise and what a wonderful way to honour your mother.

Amazing customer service! Looking forward to my delivery. Thanks again

Placed an order for an engraved necklace, had to chase up after 11 days as no updates received- told technical issue with using “&” on the engraving, despite this being shown as possible on their website and the picture of the necklace actually has “&” on it???? No contact saying there was issues, unable to engrave what they advertised they can and no apology, not even the offer of selling at sale price they now have for the necklace considering I did not receive - UPDATE - responded to my review asking to contact on WhatsApp to resolve - I already did that and my review is based on what was relayed via that platform

I made a mistake when ordering and the customer service team were BRILLIANT! Caring, understanding, patient and extremely efficient. I am THRILLED with the quality and presentation of this necklace (a present for my granddaughter) and would highly recommend D.Louise not just for their lovely products but for their wonderful, caring, friendly ethos. Well done all of you.

Great customer service, contact through WhatsApp for a quick response.

Had my ring less than a week and lost a stone, but they have sent a replacement. Very good team, easy to contact

Easy to order and quick delivery of jewellery all well packaged. Had an issue with one item and used their customer service WhatsApp number. Speedy response and easy to sort, very helpful person on the other end! Jewellery all looks beautiful!

Great customer service! I had an issue with my necklace and resolved this promptly. I highly recommend D Louise.

fixed my problem straight away

Great customer service. Amazing quality and price. Will definitely be buying from D.LOUISE again! Thank you

When they say lifetime guarantee they really mean it! I really appreciate it and it’s the reason I keep going back to their products

Fantastic customer service always replied within a few hours & dealt quickly & efficiently with my issue.
Beautiful well priced jewellery too
Would highly recommend !

This company is certainly 5*! Only recently made my first purchase, soon after another 3 orders. Jewellery often arrives the next day & if not it’s the day after. I wanted to replace 4 items with different items & needed a refund on something else, all sorted very quickly, customer service is excellent. The jewellery is of a high standard, presented in a velveteen pouch & in a pretty box that’s worth keeping. Beautiful shiny gold that won’t come off or tarnish at very reasonable prices & very often offers. Highly recommend this company!

What a great customer service, I'd lost my pendent from my necklace, D.louise were amazing I was so upset as it was from my children for my birthday 🎂 they offered to replace the item for half the original price, so kind and understanding.

Ive always had amazing customer service from D.Louise. They are always so helpful and prompt.

So helpful, so speedy, perfect customer service. If only all other brands could be like this.