Cadbury Gifts Direct Reviews 6,501

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products and the wide selection available, making it easy to find gifts for various occasions. Many people highlight the straightforward ordering process and the prompt, well-packaged delivery, often arriving earlier than expected. The service is frequently described as brilliant, with many appreciating the helpfulness and efficiency of the customer support team in resolving any issues. However, some customers also noted occasional issues with delivery, such as damaged items or packages left in unsuitable places. A few reviewers experienced missing items or delays, and some mentioned that the packaging sometimes revealed the contents, which was not ideal for gifts.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising its speed and... See more

Product

Reviewers mention positive feedback about product, praising the fantastic range of both classic and unique... See more

Order

Customers generally had positive experiences with the ordering process, finding it incredibly simple and... See more

Quality

Users describe positive interactions with quality. Customers consistently praise the excellent quality of the... See more

Service

Consumers find service to be positive, highlighting its excellence, efficiency, and ease of use. Many... See more

Based on these reviews

Rated 5 out of 5 stars

When I need a gift I know they will all love i choose Cadbury’s and it always pleases me. Easter gifts, to say Thank you to staff in hospital, or one of a kind for someone outstanding. I have also bou... See more

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Rated 5 out of 5 stars

Easy to use website. Fab prices. Actually arrived earlier than expected. Recipients were really surprised and love the selection. Recommend and will buy again as great value for money. They are... See more

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Rated 5 out of 5 stars

I went online to order a specific Valentine's gift - a box of Chomps - but the selection was so good that one thing led to another and I ended up adding a full box of Creme Eggs, (at a sale price),... See more

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Rated 5 out of 5 stars

The. Chocolates are excellent. A long time ago my husband and I (doesn't that sound posh) had a tour of Cadbury World and have always loved Cadburys but I must admit I think the caramel egg could be... See more

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Rated 1 out of 5 stars

The DPD delivery driver didn’t follow my alternative delivery instructions meaning that it wasn’t delivered in time for Mother’s Day. It ruined the day and surprise for my mother. I had to then spend... See more

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Rated 5 out of 5 stars

Have sent gifts with Cadburys before and never been disappointed. Great selection of gifts. A problem with my recent order was sorted out quickly and with courtesy and generosity, so that my Mum recei... See more

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Rated 5 out of 5 stars

I ordered 2 Cadbury Easter hampers as prizes in a competition. I was kept informed throughout and happy to say they arrived a day early. I am sure that the lucky winners will thoroughly enjoy themsel... See more

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Rated 3 out of 5 stars

Ordered the four egg bundle for Easter. First delivery had a smashed egg, a replacement was sent out for all four. Second delivery had two smashed eggs. Not complaining about the free extra eggs at a... See more

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Rated 5 out of 5 stars

Easy ordering system, and lots of choice. I have used Cadbury service for 3 years now and cannot recpmmend them highly enough. I was kept informed of delivery and the packages always arrive on time... See more

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Rated 4 out of 5 stars

The product is always good Never had any issues as I have ordered quite a few products before If being picky The delivery took longer than usual But no issues overall

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Rated 5 out of 5 stars

I ordered two boxes of twenty Snowball Chocolate bars. I can only usually find these in supermarkets at Christmas time, so I always stock up on them. Unfortunately my wife and grown up children now li... See more

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Rated 5 out of 5 stars

I wanted to buy a gift for Mothering Sunday for my mum. She really likes Cadbury chocolate, so I ordered a giant bar for her! The online ordering was straightforward, the delivery was very prompt and... See more

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Rated 5 out of 5 stars

Another great order from Cadbury Chocolate and with the Christmas Chocolates on special prices you just can't help yourself to stock up on some lovely chocolate. So I am stocked up now for a while bu... See more

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Rated 5 out of 5 stars

I had a delivery that had a missing item. Thomas, from Cadbury could not have been more helpful. Absolutely outstanding customer service. He is a real credit to the company. Good customer service is g... See more

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Rated 5 out of 5 stars

I was looking for the mini snowballs after Christmas and stumbled across this website while browsing. Great selection and they had a sale on so got a great bargain- I placed my order then my Daughter... See more

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Rated 5 out of 5 stars

There range of chocolate is very good from single items to hampers and prices are reasonable, they sometimes have good offers. The delivery service is acceptable and all items I have received in prev... See more

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Rated 5 out of 5 stars

Ordered Easter eggs for our team - arrived promptly but two were damaged in transit. Contacted the customer service team and they sorted it out with replacements without any fuss

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Rated 5 out of 5 stars

Super website, great prices and yummy choclate, what more can anyone want. I always use Cadbury Gifts Direct now, much better deals and a great range of ideas.

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Rated 5 out of 5 stars

When I ordered the Christmas chocolate selection boxes they were not only a fantastic price compared to anywhere else. The delivery was very quick also which I really appreciated being so close to Chr... See more

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Rated 3 out of 5 stars

My order came very quick. The delivery was not so great as it was pouring with rain most of the day and the driver decided to put a cardboard box on the soaking doorstep mat,this was not my recommende... See more

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Rated 1 out of 5 stars

Thank you for your anticipated reply. At least I can now know there is no way I can place orders of gifts packages to family and friends from Canada. It's a shame. I love Cadbury chocolates most peopl... See more

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Rated 2 out of 5 stars

Disappointed in packaging. 3 large blocks of chocolate delivered and packaging showed what was contained. No surprise for recipient (My wife) 🤷🏻‍♂️🤷🏻‍♂️🤷🏻‍♂️🤦🏻‍♂️🤦🏻‍♂️🤦🏻‍♂️

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Rated 1 out of 5 stars

Ordered 2 secret Santa's for my kids over Christmas, at around £4 a bar and it never evan arrived, customer service are s**t and won't sort it out so took £8 of my money + postage for absolutely no... See more

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Rated 4 out of 5 stars

It's great being able to have Cadbury's when you live abroad. A pity it costs so much to send.

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Rated 4 out of 5 stars

Easy to order online. A good price and promptly delivered.

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Rated 1 out of 5 stars

The issue was about delivery- basically it didn’t arrive! I paid £6.95 for next day and was able to track it through the DPD app. I was due to be next and then a message popped up to say ‘Conor was r... See more

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Rated 4 out of 5 stars

Just what I hoped for. Easy to order. Delivered when said. I was pleased.

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Rated 5 out of 5 stars

Amanda and the rest of the team are helpful to give full information and simple explanation helped my undrstanding. Please use Cadbury it great services full of wonderful treat give others h... See more

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Rated 5 out of 5 stars

Excellent service and good range of products at a reasonable price . I did have to follow up a missing item but this was dealt with and rectified very quickly and efficiently

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Rated 5 out of 5 stars

I have ordered a couple of gifts over the past couple of weeks. Ordering was very straight forward. Postage was quick. I am highly satisfied with my orders and would definitely recommend Cadburys.

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Rated 5 out of 5 stars

I could order online from Spain to a UK address, for a reasonable charge for postage .It arrived and I was sent a photo by the delivery man ,showing it was handed to occupants .

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Rated 5 out of 5 stars

After eating my OH Christmas Toblerone the guilt set in so I wanted to make up for it. This was a great way to buy some more without him knowing! I ordered 4 and they arrived in a plain box so you c... See more

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Rated 5 out of 5 stars

I didn't realise this was even a thing to send chocolate through cadburys. My mum as Dementia but loves Cadburys chocolate. She was so delighted with the gift box I sent her for Mothering Sunday. Made... See more

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Rated 5 out of 5 stars

The customer service Suzanne provided was excellent. We received a huge mystery bar of chocolate in the post and Suzanne went to great lengths to find out who had sent it to us so that we could thank... See more

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Rated 5 out of 5 stars

We ordered the personalised chocolate bars for my son's birthday as party bag fillers. The printing is amazing and the products look so joyful.

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Rated 5 out of 5 stars

Ordered Friday, the gift arrived next day. Excellent service, well packaged with great content. Nice gift card included.

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Rated 5 out of 5 stars

WHEN NOT IN STOCK THEY ALWAYS E-MAIL ME WHEN BACK IN STOCK AND SHIPPED AND DELIVERED BY YOUR COURIER BEFORE STATED DELIVERY DATE.

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Rated 5 out of 5 stars

Got some Xmas selection gifts in the sale, good value, gifts for presants dated end of March so still good, quick delivery, so I'm very happy

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Rated 5 out of 5 stars

I bought my own Mother’s Day present this bar of chocolate it will last forever as it is huge if i didn’t buy I wouldn’t have anything as my 3 wonder boy never get me anything

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Rated 5 out of 5 stars

I ordered a cadbury gift from Australia for my mum in the UK for mother’s day. The chocolate arrived in quick time .. the very next day in fact! Cannot comment on the contents as I am assured she hasn... See more

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Rated 5 out of 5 stars

I've ordered from Cadbury multiple times now and the order always arrives quickly and is well packed and protected. Thanks

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Rated 2 out of 5 stars

Very expensive for relatively small bars. Shrinkflation at its best. Sadly will go elsewhere where from now on.

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Rated 5 out of 5 stars

Had chocolate chunks left so I ordered some "christmas" stuff in late January, great value for money and the chocolate tastes exactly the same even if it is in a selection box :)

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Rated 5 out of 5 stars

Delivery was really quick considering I opted for standard delivery charge. Everything I ordered was in the box, as always. Very happy.

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Rated 5 out of 5 stars

I ordered the Green & Blacks tasting box for my Nephew for Christmas,Fast delivery, nice product and love the personal touch with a personalised card...he loved it ❤️

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Rated 5 out of 5 stars

What a great service. Being able to send some Cadbury chocolate is just a great idea. I often send a gift even if it is not a special occasion. The process is incredibly simple and quick

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Rated 5 out of 5 stars

Was a lovely surprise for my mum who has always loved Cadbury milk tray for many year's ❤️ delivery excellent

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Rated 5 out of 5 stars

I like to order from Cadbury because you can send in secret Also Cadbury have a great choice or you can create your own Delivery is super quick always had mine delivered within 2days and the best o... See more

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Rated 5 out of 5 stars

Thomas was very helpful in resolving my issue to do with my Easter delivery. I would not hesitate to contact them again.

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Rated 2 out of 5 stars

Chocolate bar was completely broken on pieces. Such a shame as it was a mothers day gift

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Rated 5 out of 5 stars

Definitely have no worries about my orders, i have been a customer for some years and the service has always been exceptional. The same with the chocolates, all the family love Christmas double deck... See more

Company replied


Company details

  1. Confectionery
  2. Candy Store
  3. Chocolate Shop
  4. Corporate Gift Supplier
  5. Gift Basket Store
  6. Gift Shop

About Cadbury Gifts Direct

Written by the company

Cadbury Gifts offers a range of chocolate gifts, hampers and personalised chocolate. We’re one of the best known, trusted and loved names in chocolate.

Our product range includes everything from individual chocolate message bars to gift hampers, baskets, alcohol & chocolate and chocolate gift boxes.

Unique gifts for all occasions including Christmas, Easter, Valentine's Day, Mother's Day and Father's Day.

Contact info

Cadbury Gift Ideas

Discover our scrumptious gifts range to please everyone!

4.6

Excellent

TrustScore 4.5 out of 5

7K reviews

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Rated 5 out of 5 stars

Good Quality and Value for Money

Very happy with my order. Quick and easy to navigate through a good number of options available. Reasonably priced products as well. Delivery was fast, only issue is it could be a bit cheaper especially for smaller orders. Still great overall.

1 March 2026
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Reply from Cadbury Gifts Direct

We're delighted you're happy with your order and found our website easy to use. We appreciate your feedback regarding delivery costs. Thanks for your review.

Thank you for shopping with Cadbury Gifts Direct

Rated 4 out of 5 stars

go cadbury

smaller egg then i thouht, quick delivery

19 March 2026
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Reply from Cadbury Gifts Direct

We appreciate your feedback and are sorry the egg was smaller than expected. We value your comments.

Thank you for shopping with Cadbury Gifts Direct

Rated 5 out of 5 stars

Great products

Great products
Easy to order
Quick delivery

13 March 2026
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Reply from Cadbury Gifts Direct

We're so happy that you found our products great, ordering easy, and the delivery quick. Thank you for your order.

Thank you for shopping with Cadbury Gifts Direct

Rated 4 out of 5 stars

Lovely Easter gift

Parcel arrived earlier than stated, very quick delivery. The chocolates was very well packed to ensure they didn't get damaged during transit. The Easter chocolate box was good value for money and a nice change from an Easter egg.

19 March 2026
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Reply from Cadbury Gifts Direct

We're happy to hear that your parcel arrived quickly and in good condition. We're also glad you found the Easter chocolate box a good value and a nice alternative to traditional Easter eggs. Thank you for your positive feedback.

Thank you for shopping with Cadbury Gifts Direct

Rated 5 out of 5 stars

Delivered early and exactly as expected.

Delivered early and exactly as expected.

19 March 2026
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Reply from Cadbury Gifts Direct

We are so happy to learn that your order was delivered early and met your expectations.

Thank you for shopping with Cadbury Gifts Direct

Rated 5 out of 5 stars

Good purchase

Pleased with purchase, communication was good & delivered very quickly

17 March 2026
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Reply from Cadbury Gifts Direct

We appreciate you letting us know that you are pleased with your purchase and the prompt delivery and good communication.

Thank you for shopping with Cadbury Gifts Direct

Rated 5 out of 5 stars

Fast delivery of a good quality…

Fast delivery of a good quality selection of Easter chocolate eggs.

19 March 2026
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Reply from Cadbury Gifts Direct

We are happy you received a good quality selection of Easter chocolate eggs with fast delivery. Thank you for your positive feedback.

Thank you for shopping with Cadbury Gifts Direct

Rated 4 out of 5 stars

Eggs

Arrived quickly Great packaging. They look a bit small for Extra Large eggs. Okay thanks

19 March 2026
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Reply from Cadbury Gifts Direct

We appreciate your feedback and are glad the packaging was great, and the delivery was quick.

Thank you for shopping with Cadbury Gifts Direct

Rated 5 out of 5 stars

My daughter in France was absolutely…

My daughter in France was absolutely delighted with the Cadbury Easter Hamper

19 March 2026
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Reply from Cadbury Gifts Direct

We're happy to hear that your daughter in France was delighted with the Cadbury Easter Hamper! Thank you for sharing this lovely feedback with us.

Thank you for shopping with Cadbury Gifts Direct

Rated 5 out of 5 stars

Fantastic product arrived swiftly well…

Fantastic product arrived swiftly well packaged and personalised to perfection … lovely Easter gift thank you

19 March 2026
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Reply from Cadbury Gifts Direct

We're happy to hear that the product arrived swiftly, well-packaged, and personalised to perfection, making it a lovely Easter gift!

Thank you for shopping with Cadbury Gifts Direct

Rated 5 out of 5 stars

Easter surprise

Regular updates and user friendly site. Especially helpful us the multiple delivery address option.

19 March 2026
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Reply from Cadbury Gifts Direct

We're happy the updates and user-friendly site are helpful. It's great the multiple delivery address option is useful for you. Thanks for your feedback.

Thank you for shopping with Cadbury Gifts Direct

Rated 5 out of 5 stars

Super quick delivery

Super quick delivery

19 March 2026
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Reply from Cadbury Gifts Direct

Glad to hear that you had a super quick delivery.

Thank you for shopping at Cadbury Gifts Direct

Rated 5 out of 5 stars

This time I bought seconds which are…

This time I bought seconds which are excellent value for money and great delivery time

19 March 2026
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Reply from Cadbury Gifts Direct

We're happy to hear that you find our products an excellent value and appreciate the fast delivery time. Thank you for your positive feedback!

Thank you for shopping with Cadbury Gifts Direct

Rated 5 out of 5 stars

Good Cusomer Service

I rang customer service to correct an error I had made on my order. They were quick to answer and corrected the error in a friendly and efficient manor.

18 March 2026
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Reply from Cadbury Gifts Direct

We're happy to hear that our customer service team was able to quickly and efficiently correct the error on your order. We appreciate your positive feedback and are glad you enjoyed your experience.

Thank you for shopping with Cadbury Gifts Direct

Rated 5 out of 5 stars

Great Easter Service

So I only use this at Easter Time for my Grandchildren amazing service selection was great easy to order that is saying something for a old fart like me (72) I live in the Newcastle at my grandchildren got the 15% discount but it’s not the discount it’s a practical way of saying love ❤️ you guys due this Wednesday but they got it on Saturday only 2 days better than post office mail But once again Thank you 🙏

19 March 2026
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Reply from Cadbury Gifts Direct

We're happy to hear that our service and selection met your needs for your grandchildren's Easter. It's great to know the ordering process was easy for you, and we appreciate you acknowledging our fast delivery. Thank you for sharing your positive experience!

Thank you for shopping with Cadbury Gifts Direct

Rated 5 out of 5 stars

Thank you so much

Thank you so much

2 March 2026
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Reply from Cadbury Gifts Direct

We appreciate you taking the time to share your positive experience.

Thank you for shopping with Cadbury Gifts Direct

Rated 3 out of 5 stars

Good product, bad delivery

Arrived quickly, good selection and custom message was done properly. Courier had clearly sat on the package at some point as it was completely flattened. Luckily only the double decker had suffered.

2 March 2026
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Reply from Cadbury Gifts Direct

Thank you for your review, We are sorry to hear that your order was received damaged.

We cannot see that you have made any contact with us regarding this issue so that we can look into this.

Please email us at info@cadburygiftsdirect.co.uk with the details.

Rated 5 out of 5 stars

The Delivery and condition of the goods…

The Delivery and condition of the goods were first 🥇 class I will be ordering some more very soon.

19 March 2026
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Reply from Cadbury Gifts Direct

We're happy to hear that you received your order in excellent condition and that our delivery met your expectations. Thank you for your positive feedback; we appreciate it!

Thank you for shopping with Cadbury Gifts Direct

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