Cadbury Gifts Direct Reviews 6,501

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products and the wide selection available, making it easy to find gifts for various occasions. Many people highlight the straightforward ordering process and the prompt, well-packaged delivery, often arriving earlier than expected. The service is frequently described as brilliant, with many appreciating the helpfulness and efficiency of the customer support team in resolving any issues. However, some customers also noted occasional issues with delivery, such as damaged items or packages left in unsuitable places. A few reviewers experienced missing items or delays, and some mentioned that the packaging sometimes revealed the contents, which was not ideal for gifts.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising its speed and... See more

Product

Reviewers mention positive feedback about product, praising the fantastic range of both classic and unique... See more

Order

Customers generally had positive experiences with the ordering process, finding it incredibly simple and... See more

Quality

Users describe positive interactions with quality. Customers consistently praise the excellent quality of the... See more

Service

Consumers find service to be positive, highlighting its excellence, efficiency, and ease of use. Many... See more

Based on these reviews

Rated 5 out of 5 stars

When I need a gift I know they will all love i choose Cadbury’s and it always pleases me. Easter gifts, to say Thank you to staff in hospital, or one of a kind for someone outstanding. I have also bou... See more

Company replied

Rated 5 out of 5 stars

Easy to use website. Fab prices. Actually arrived earlier than expected. Recipients were really surprised and love the selection. Recommend and will buy again as great value for money. They are... See more

Company replied

Rated 5 out of 5 stars

I went online to order a specific Valentine's gift - a box of Chomps - but the selection was so good that one thing led to another and I ended up adding a full box of Creme Eggs, (at a sale price),... See more

Company replied

Rated 5 out of 5 stars

The. Chocolates are excellent. A long time ago my husband and I (doesn't that sound posh) had a tour of Cadbury World and have always loved Cadburys but I must admit I think the caramel egg could be... See more

Company replied

Rated 1 out of 5 stars

The DPD delivery driver didn’t follow my alternative delivery instructions meaning that it wasn’t delivered in time for Mother’s Day. It ruined the day and surprise for my mother. I had to then spend... See more

Company replied

Rated 5 out of 5 stars

Have sent gifts with Cadburys before and never been disappointed. Great selection of gifts. A problem with my recent order was sorted out quickly and with courtesy and generosity, so that my Mum recei... See more

Company replied

Rated 5 out of 5 stars

I ordered 2 Cadbury Easter hampers as prizes in a competition. I was kept informed throughout and happy to say they arrived a day early. I am sure that the lucky winners will thoroughly enjoy themsel... See more

Company replied

Rated 3 out of 5 stars

Ordered the four egg bundle for Easter. First delivery had a smashed egg, a replacement was sent out for all four. Second delivery had two smashed eggs. Not complaining about the free extra eggs at a... See more

Company replied

Rated 5 out of 5 stars

Easy ordering system, and lots of choice. I have used Cadbury service for 3 years now and cannot recpmmend them highly enough. I was kept informed of delivery and the packages always arrive on time... See more

Company replied

Rated 4 out of 5 stars

The product is always good Never had any issues as I have ordered quite a few products before If being picky The delivery took longer than usual But no issues overall

Company replied

Rated 5 out of 5 stars

I ordered two boxes of twenty Snowball Chocolate bars. I can only usually find these in supermarkets at Christmas time, so I always stock up on them. Unfortunately my wife and grown up children now li... See more

Company replied

Rated 5 out of 5 stars

I wanted to buy a gift for Mothering Sunday for my mum. She really likes Cadbury chocolate, so I ordered a giant bar for her! The online ordering was straightforward, the delivery was very prompt and... See more

Company replied

Rated 5 out of 5 stars

Another great order from Cadbury Chocolate and with the Christmas Chocolates on special prices you just can't help yourself to stock up on some lovely chocolate. So I am stocked up now for a while bu... See more

Company replied

Rated 5 out of 5 stars

I had a delivery that had a missing item. Thomas, from Cadbury could not have been more helpful. Absolutely outstanding customer service. He is a real credit to the company. Good customer service is g... See more

Company replied

Rated 5 out of 5 stars

I was looking for the mini snowballs after Christmas and stumbled across this website while browsing. Great selection and they had a sale on so got a great bargain- I placed my order then my Daughter... See more

Company replied

Rated 5 out of 5 stars

There range of chocolate is very good from single items to hampers and prices are reasonable, they sometimes have good offers. The delivery service is acceptable and all items I have received in prev... See more

Company replied

Rated 5 out of 5 stars

Ordered Easter eggs for our team - arrived promptly but two were damaged in transit. Contacted the customer service team and they sorted it out with replacements without any fuss

Company replied

Rated 5 out of 5 stars

Super website, great prices and yummy choclate, what more can anyone want. I always use Cadbury Gifts Direct now, much better deals and a great range of ideas.

Company replied

Rated 5 out of 5 stars

When I ordered the Christmas chocolate selection boxes they were not only a fantastic price compared to anywhere else. The delivery was very quick also which I really appreciated being so close to Chr... See more

Company replied

Rated 3 out of 5 stars

My order came very quick. The delivery was not so great as it was pouring with rain most of the day and the driver decided to put a cardboard box on the soaking doorstep mat,this was not my recommende... See more

Company replied

Rated 1 out of 5 stars

Thank you for your anticipated reply. At least I can now know there is no way I can place orders of gifts packages to family and friends from Canada. It's a shame. I love Cadbury chocolates most peopl... See more

Company replied

Rated 2 out of 5 stars

Disappointed in packaging. 3 large blocks of chocolate delivered and packaging showed what was contained. No surprise for recipient (My wife) 🤷🏻‍♂️🤷🏻‍♂️🤷🏻‍♂️🤦🏻‍♂️🤦🏻‍♂️🤦🏻‍♂️

Company replied

Rated 1 out of 5 stars

Ordered 2 secret Santa's for my kids over Christmas, at around £4 a bar and it never evan arrived, customer service are s**t and won't sort it out so took £8 of my money + postage for absolutely no... See more

Company replied

Rated 4 out of 5 stars

It's great being able to have Cadbury's when you live abroad. A pity it costs so much to send.

Company replied

Rated 4 out of 5 stars

Easy to order online. A good price and promptly delivered.

Company replied

Rated 1 out of 5 stars

The issue was about delivery- basically it didn’t arrive! I paid £6.95 for next day and was able to track it through the DPD app. I was due to be next and then a message popped up to say ‘Conor was r... See more

Company replied

Rated 4 out of 5 stars

Just what I hoped for. Easy to order. Delivered when said. I was pleased.

Company replied

Rated 5 out of 5 stars

Amanda and the rest of the team are helpful to give full information and simple explanation helped my undrstanding. Please use Cadbury it great services full of wonderful treat give others h... See more

Company replied

Rated 5 out of 5 stars

Excellent service and good range of products at a reasonable price . I did have to follow up a missing item but this was dealt with and rectified very quickly and efficiently

Company replied

Rated 5 out of 5 stars

I have ordered a couple of gifts over the past couple of weeks. Ordering was very straight forward. Postage was quick. I am highly satisfied with my orders and would definitely recommend Cadburys.

Company replied

Rated 5 out of 5 stars

I could order online from Spain to a UK address, for a reasonable charge for postage .It arrived and I was sent a photo by the delivery man ,showing it was handed to occupants .

Company replied

Rated 5 out of 5 stars

After eating my OH Christmas Toblerone the guilt set in so I wanted to make up for it. This was a great way to buy some more without him knowing! I ordered 4 and they arrived in a plain box so you c... See more

Company replied

Rated 5 out of 5 stars

I didn't realise this was even a thing to send chocolate through cadburys. My mum as Dementia but loves Cadburys chocolate. She was so delighted with the gift box I sent her for Mothering Sunday. Made... See more

Company replied

Rated 5 out of 5 stars

The customer service Suzanne provided was excellent. We received a huge mystery bar of chocolate in the post and Suzanne went to great lengths to find out who had sent it to us so that we could thank... See more

Company replied

Rated 5 out of 5 stars

We ordered the personalised chocolate bars for my son's birthday as party bag fillers. The printing is amazing and the products look so joyful.

Company replied

Rated 5 out of 5 stars

Ordered Friday, the gift arrived next day. Excellent service, well packaged with great content. Nice gift card included.

Company replied

Rated 5 out of 5 stars

WHEN NOT IN STOCK THEY ALWAYS E-MAIL ME WHEN BACK IN STOCK AND SHIPPED AND DELIVERED BY YOUR COURIER BEFORE STATED DELIVERY DATE.

Company replied

Rated 5 out of 5 stars

Got some Xmas selection gifts in the sale, good value, gifts for presants dated end of March so still good, quick delivery, so I'm very happy

Company replied

Rated 5 out of 5 stars

I bought my own Mother’s Day present this bar of chocolate it will last forever as it is huge if i didn’t buy I wouldn’t have anything as my 3 wonder boy never get me anything

Company replied

Rated 5 out of 5 stars

I ordered a cadbury gift from Australia for my mum in the UK for mother’s day. The chocolate arrived in quick time .. the very next day in fact! Cannot comment on the contents as I am assured she hasn... See more

Company replied

Rated 5 out of 5 stars

I've ordered from Cadbury multiple times now and the order always arrives quickly and is well packed and protected. Thanks

Company replied

Rated 2 out of 5 stars

Very expensive for relatively small bars. Shrinkflation at its best. Sadly will go elsewhere where from now on.

Company replied

Rated 5 out of 5 stars

Had chocolate chunks left so I ordered some "christmas" stuff in late January, great value for money and the chocolate tastes exactly the same even if it is in a selection box :)

Company replied

Rated 5 out of 5 stars

Delivery was really quick considering I opted for standard delivery charge. Everything I ordered was in the box, as always. Very happy.

Company replied

Rated 5 out of 5 stars

I ordered the Green & Blacks tasting box for my Nephew for Christmas,Fast delivery, nice product and love the personal touch with a personalised card...he loved it ❤️

Company replied

Rated 5 out of 5 stars

What a great service. Being able to send some Cadbury chocolate is just a great idea. I often send a gift even if it is not a special occasion. The process is incredibly simple and quick

Company replied

Rated 5 out of 5 stars

Was a lovely surprise for my mum who has always loved Cadbury milk tray for many year's ❤️ delivery excellent

Company replied

Rated 5 out of 5 stars

I like to order from Cadbury because you can send in secret Also Cadbury have a great choice or you can create your own Delivery is super quick always had mine delivered within 2days and the best o... See more

Company replied

Rated 5 out of 5 stars

Thomas was very helpful in resolving my issue to do with my Easter delivery. I would not hesitate to contact them again.

Company replied

Rated 2 out of 5 stars

Chocolate bar was completely broken on pieces. Such a shame as it was a mothers day gift

Company replied

Rated 5 out of 5 stars

Definitely have no worries about my orders, i have been a customer for some years and the service has always been exceptional. The same with the chocolates, all the family love Christmas double deck... See more

Company replied


Company details

  1. Confectionery
  2. Candy Store
  3. Chocolate Shop
  4. Corporate Gift Supplier
  5. Gift Basket Store
  6. Gift Shop

About Cadbury Gifts Direct

Written by the company

Cadbury Gifts offers a range of chocolate gifts, hampers and personalised chocolate. We’re one of the best known, trusted and loved names in chocolate.

Our product range includes everything from individual chocolate message bars to gift hampers, baskets, alcohol & chocolate and chocolate gift boxes.

Unique gifts for all occasions including Christmas, Easter, Valentine's Day, Mother's Day and Father's Day.

Contact info

Cadbury Gift Ideas

Discover our scrumptious gifts range to please everyone!

4.6

Excellent

TrustScore 4.5 out of 5

7K reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The best gift for daddy’s 50th birthday…

The best gift for daddy’s 50th birthday he could possibly wish for ! Easy to do and simple instructions..brilliant addition to his birthday gifts !

1 March 2026
Cadbury Gifts Direct logo

Reply from Cadbury Gifts Direct

We're happy to hear that the gift was a perfect addition to the birthday celebration! Thank you for sharing that the instructions were simple to follow.

Thank you for shopping with Cadbury Gifts Direct

Rated 5 out of 5 stars

Fast delivery

Fast delivery, well packaged

17 March 2026
Cadbury Gifts Direct logo

Reply from Cadbury Gifts Direct

We're glad the delivery was fast and the package arrived well. Thank you for shopping with us.

Thank you for shopping with Cadbury Gifts Direct

Rated 5 out of 5 stars

Great service

Easy to order
Great products
Fast delivery
Great service

28 February 2026
Cadbury Gifts Direct logo

Reply from Cadbury Gifts Direct

We're so happy that you found ordering easy and that you enjoyed our great products and fast delivery.

Thank you for shopping with Cadbury Gifts Direct

Rated 5 out of 5 stars

Delivered quickly and left safely

Delivered quickly and left safely

17 March 2026
Cadbury Gifts Direct logo

Reply from Cadbury Gifts Direct

We appreciate your positive feedback and are happy your order was delivered quickly and safely. Thank you for shopping with us.

Thank you for shopping with Cadbury Gifts Direct

Rated 5 out of 5 stars

Great service

Great service, good price and delivered promptly

13 March 2026
Cadbury Gifts Direct logo

Reply from Cadbury Gifts Direct

We appreciate your positive feedback regarding our service, price, and prompt delivery. Thank you for shopping with us.

Thank you for shopping with Cadbury Gifts Direct

Rated 5 out of 5 stars

Product exactly as described

Product exactly as described. Fast delivery

17 March 2026
Cadbury Gifts Direct logo

Reply from Cadbury Gifts Direct

We're happy to hear that the product matched the description and arrived quickly. Thank you for your positive feedback!

Thank you for shopping with Cadbury Gifts Direct

Rated 5 out of 5 stars

Really easy to use site & items…

Really easy to use site & items received very quickly. Chocolates 1st class as usual. Love it.

16 March 2026
Cadbury Gifts Direct logo

Reply from Cadbury Gifts Direct

We're happy you found our site easy to use and that your items arrived quickly. We appreciate your positive feedback about the chocolates.

Thank you for shopping with Cadbury Gifts Direct

Rated 5 out of 5 stars

Ten from me

I ordered this for my husbands birthday.
Arrived on time, packed in a really nice box so you can tell care has been taken seriously.
Would I order again

Well yes of course 😂😂 it’s a 10 from me

17 March 2026
Cadbury Gifts Direct logo

Reply from Cadbury Gifts Direct

We're happy to hear that the birthday gift arrived on time and was well-packaged! We appreciate your positive feedback and are so glad you had a great experience. Thanks for the 10!

Thank you for shopping with Cadbury Gifts Direct

Rated 5 out of 5 stars

Nothing more to say really

Nothing more to say really. I chose the items, you sent them and my friend received them on the day you said. All very good.

17 March 2026
Cadbury Gifts Direct logo

Reply from Cadbury Gifts Direct

We're happy to hear that the order process was smooth and your friend received their items on time. Thank you for your positive feedback; we appreciate it.

Thank you for shopping with Cadbury Gifts Direct

Rated 5 out of 5 stars

All as expected

Very prompt next day delivery, no damage to well wrapped parcel, personalised card enclosed as requested. Chocolate delicious as expected! Thank you x

17 March 2026
Cadbury Gifts Direct logo

Reply from Cadbury Gifts Direct

We're so happy to hear that you received your order promptly and in perfect condition, with the personalized card included.

Thank you for shopping with Cadbury Gifts Direct

Rated 1 out of 5 stars

Misleading order process incorrect item

With leading all the details, Order didn’t come as expect

16 March 2026
Cadbury Gifts Direct logo

Reply from Cadbury Gifts Direct

We appreciate your feedback and we are sorry the order was not as expected.

I can see that we have been in contact and explained the issue.

Personalised bars can only be ordered from the personalised section on the website https://www.cadburygiftsdirect.co.uk/personalised-cadbury-products.html
You are shown a preview of the bar when you add all your details which ensures that you are ordering the correct personalised product required.

Standard bars are send with a gift message card only which is what you ordered and have received.

Rated 5 out of 5 stars

Cadburys gifts direct

The Cadburys site is excellent you can spend as much or as little as you want my particular order was for Easter instead of Easter eggs I chose to order the XL bars of chocolate for my family as to them it lasts longer but if I got Eggs they would still love them the same who wouldn't it Cadburys Chocolate .

17 March 2026
Cadbury Gifts Direct logo

Reply from Cadbury Gifts Direct

We're happy to hear that you find our site excellent and can tailor your purchases to your needs. It's great to know the XL bars were a hit for Easter! Thank you for sharing your positive experience with us.

Thank you for shopping with Cadbury Gifts Direct

Rated 5 out of 5 stars
Cadbury Gifts Direct logo

Reply from Cadbury Gifts Direct

Thank you for your feedback, glad your order was received quickly.

Thank you for shopping with Cadbury Gifts Direct

Rated 5 out of 5 stars

Best value pretty packaging

Best value pretty packaging
All together exceptional value

28 February 2026
Cadbury Gifts Direct logo

Reply from Cadbury Gifts Direct

We're happy to hear that you found our packaging pretty and that you consider our product an exceptional value. Thank you for your positive feedback!

Thank you for shopping with Cadbury Gifts Direct

Rated 5 out of 5 stars

Fast delivery.

17 March 2026
Cadbury Gifts Direct logo

Reply from Cadbury Gifts Direct

Glad to hear that your order was received quickly. Thank you for taking the time to leave a review.

Thank you for shopping with Cadbury Gifts Direct

Rated 5 out of 5 stars

Great celebration chocolate gifts…

Great celebration chocolate gifts unique and different for birthdays anniversaries weddings or just to say thanks. Website easy fast delivery.

17 March 2026
Cadbury Gifts Direct logo

Reply from Cadbury Gifts Direct

We're happy to hear that our chocolate gifts are unique and suitable for various celebrations, and that you found our website easy to use with fast delivery.

Thank you for shopping with Cadbury Gifts Direct

Rated 4 out of 5 stars

Good deals can be found

I often use Cadbury Gifts direct as shopping is tricky for me. It’s convenient, sometimes has good offers, deliveries are swift and overall a great experience.
I did come across a problem on this purchase, though . I purchased a number of items , one being a bar of birthday Chocolate to be delivered on the 25th . It actually was the first item that was delivered. The recipient was understanding when I warned them, so they didn’t think I’d gone mad. But when you order on February payday expecting it to be delivered on 25th March it usually slightly exasperating.

It’s fine, it happened.. the recipient said it was put away for the birthday. I’ll try again next year !

I will continue to buy from the site - not enough of a problem to put me off using them 😊

28 February 2026
Cadbury Gifts Direct logo

Reply from Cadbury Gifts Direct

We appreciate your continued use of our service and are glad it's usually a great experience. We're sorry about the early delivery of the birthday chocolate. We'll look into what caused this error to prevent it from happening again. Thank you for your understanding and for choosing to shop with us again.

Thank you for shopping with Cadbury Gifts Direct

Rated 5 out of 5 stars

Great selection easy to navigate the…

Great selection easy to navigate the website.
Lovely collection of chocolates
I am a great fan of Green and Blacks and to get it all as a gift is a bonus.

28 February 2026
Cadbury Gifts Direct logo

Reply from Cadbury Gifts Direct

We appreciate you letting us know about your experience on our website and the Green and Blacks collection. We're happy you found a great gift!

Thank you for shopping with Cadbury Gifts Direct

Rated 4 out of 5 stars

The only thing that would have made it…

The only thing that would have made it better was if you matched price supermarkets sell them for

28 February 2026
Cadbury Gifts Direct logo

Reply from Cadbury Gifts Direct

We appreciate your feedback.

Cadbury Gifts offers a bespoke gifting service.

Thank you for shopping with Cadbury Gifts Direct

Rated 1 out of 5 stars

The birthday has been and gone

I ordered a personalised chocolate bar for a birthday on Tuesday (17th March) with next day delivery. Then, I hadn't heard that my package was going to be delayed until I looked myself and saw that the package was going to be delivered late (I assumed one day late as I'd paid for next day delivery). After speaking to a gentlemen we agreed that the delivery would be refunded and I had hoped it would get delivered the following day. Then, here I am today and I read "There is a delay with your parcel". I didn't get told this time it would be delayed either by anyone so I had to ring up up again and at this point the best they can do is refund and wipe their hands clean of the problem as I'm left to pick up the mess because the service was extremely poor. NEVER AGAIN AND WOULDN'T RECOMMEND!

19 March 2026
Unprompted review
Cadbury Gifts Direct logo

Reply from Cadbury Gifts Direct

We regret that your personalised chocolate bar order didn't arrive as expected, especially for a birthday.

Please can you send the details of the order to info@cadburygiftsdirect.co.uk so that we can look into this for you.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look