The team at the Chippenham store were super helpful, and patient! Consequently, we were pretty confident in our, final, choice of mattress. The first week of sleeping on it has gone well, so finger'... See more
Company replied
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Review summary
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I visited this store with no idea how to choose a bed base, mattress and headboard. Martin was patient in asking me what I wanted and pointing me in the right direction. I came away with a quote... See more
Helpful, informative & welcoming sales staff member in my local store. I was kept well informed by Bensons of estimated delivery date & time slot, with a means to track progress of such. I was phoned... See more
Having bought from Bensons before and I needed a new single bed, Bensons was my obvious choice. Store was immaculate and staff knew what they were talking about. I was shown what I’d asked for and buy... See more
Company replied
Company details
About Bensons For Beds
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
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4.7
Excellent
323K reviews
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Staff helpful and polite no pushing to…
Staff helpful and polite no pushing to buy delivery service also excellent will buy again
13 August 2026
May use AI-assist with repliesRead more
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It was an excellent product at an…
It was an excellent product at an excellent price. Quick ( within 10 days of ordering ) and easy delivery and the delivery team were absolutely spot on when they arrived and delivered the mattress and took our old one away. We are very pleased with the service and how we have been dealt with. Well recommended!
10 August 2026
Reply from Bensons For Beds
We're so pleased to hear you had such a positive experience with us! It's wonderful that you found an excellent product at a great price. We're delighted that the delivery was quick and easy, and that our delivery team provided exceptional service, including taking away your old mattress. Thank you for your kind recommendation!
Thank you for your review - Lauryn at Customer Care
A great experience buying out new bed…
A great experience buying out new bed with Paul !!
Promote this guy and look after him, good workers are hard to find
10 August 2026
Exactly as described online
Ordering online was easy. Came quicker than I expected. Not issues with delivery or product once delivered. Easy to put together. Exactly as described online. No issues
13 August 2026
Reply from Bensons For Beds
We're so pleased to hear that ordering online was easy for you and that your item arrived quicker than expected. It's wonderful that you had no issues with delivery or the product once it arrived, and that it was easy to put together and exactly as described.
Thank you for your review - Lauryn at Customer Care
Reply from Bensons For Beds
Thank you so much for your kind words! Our team strives to provide exceptional service and we are so happy to hear that you found them helpful and friendly. We appreciate your support!
It was a lovely experience shopping at…
It was a lovely experience shopping at Bensons for Beds in Loughborough. Martin was super helpful and we didn’t feel pushed into purchasing a mattress. Gave us lots of options and we felt we made the right decision for us.
Would highly recommend them.
13 August 2026
Reply from Bensons For Beds
Thank you for choosing Bensons for Beds in Loughborough, we are happy to hear you had a lovely shopping experience with us. Our team is dedicated to providing helpful service and finding the perfect mattress for you. Thank you for the recommendation!
Reply from Bensons For Beds
We are so pleased to hear that our delivery staff was very kind and well-mannered. We truly appreciate your kind words and positive feedback!
Thank you for your review - Lauryn at Customer Care
Sales lady was extremely helpful in…
Sales lady was extremely helpful in finding the right mattress for me, didn’t push me to get a particular one. Delivery guys were very friendly and nothing was too much trouble. Very satisfied with my experience with Bensons for beds.
13 August 2026
Be able to book delivery in morning or…
Be able to book delivery in morning or afternoon
13 August 2026
Reply from Bensons For Beds
We appreciate your feedback regarding delivery scheduling. We are always looking for ways to improve our services and your suggestion is valuable to us. We will consider expanding our delivery time options.
Thank you for your review - Lauryn at Customer Care
John who served me was very polite
John who served me was very polite, professional and was able to find me the correct bed for my need's. He also explained the process exactly to what was going to happen
13 August 2026
I have already submitted a review to…
I have already submitted a review to Trust pilot and Bensons
10 August 2026
Very helpful
Very helpful. Explained different options and sizes available. For the wardrobe we bought. No fuss or hassle. Lovely store at roker avenue retail park in sunderland. Staff are very polite and friendly.
10 August 2026
Good experience
Efficient. Helpful staff. Easy delivery and set up. Very communicative and value for money with our choices.
10 August 2026
Reply from Bensons For Beds
Thank you for your kind words! Our team works hard to provide efficient and helpful service, and we're glad your delivery and set up went smoothly. We strive to offer excellent communication and value for your money. Thank you for choosing us! #happycustomers #excellentservice
Fantastic company from start to finish!
Fantastic company from start to finish!
Couldn't be happier with the service I received from Bensons for Beds. The salesperson was extremely helpful and knowledgeable about their products, and the delivery team were brilliant!
Absolutely love our new bed frame, and it gives an amazing amount of storage, which is far more than any other ottoman that I found (and that was a lot!!!).
Will definitely use Bensons for Beds again and can't rate them high enough!
11 August 2026
Unprompted review
Reply from Bensons For Beds
We're so pleased to hear you had such a fantastic experience with us! It's wonderful that our salesperson was so helpful and knowledgeable, and that our delivery team was brilliant. We're especially glad you love your new bed frame and its amazing storage.
Thank you for your review - Lauryn at Customer Care
Excellent service and good quality beds
Great experience and very helpful staff, from the sales team to the delivery staff. I highly recommend this company for good-quality beds and excellent service.
9 August 2026
The service in the Altrincham store was…
The service in the Altrincham store was excellent! They were so patient and couldn’t have done more.
Very pleased with my purchase, although it hasn’t been delivery yet the experience so far has been fantastic and no hassle whatsoever.
12 August 2026
The perfect sleep
The sales advisor (Lauren) was very friendly, helpful, informative and made the whole experience tolerable. My wife went the day before while I was working to have a look as she knows it's not my cup of tea. Lauren helped us with in every way possible that you can think of and took time to understand our needs. I would definitely thinking of buying there again if Lauren dealt with us and helped us again
8 August 2026
Unprompted review
Great experience from store to…
Great experience from store to delivery. All staff excellent.
11 August 2026
Unprompted review
Reply from Bensons For Beds
"Thank you for your wonderful feedback! We are thrilled to hear that your experience with us was top-notch from start to finish. Our staff takes great pride in providing excellent service. We look forward to serving you again in the future!" #CustomerSatisfaction #BestServiceEver
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