Shop staff assisted in showing us mattresses similar to our previous purchase as we were happy with last purchase. Clear information on delivery times. Driver phoned to give 30 mins notice of arriva... See more
Location
Switch locationUnit 4 Heathfield Retail Park, 20 Liberator Drive, KA8 9BF Ayr, Ayrshire, GB
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See what reviewers are saying
John, Assistant Manager, explained the different types of mattress and firmness well. We tested them out and narrowed down to two. We left to think things over. John called a couple of days later to a... See more
Company replied
5/5 Stars! We had an amazing experience working with Josylyn. She was incredibly helpful, patient, and attentive to our needs throughout the entire process. She truly went above and beyond to answer a... See more
Company replied
Staff helpful but not pushy, showed us a few items relevant to our request then left us to look around and decide. Hot beverages offered whilst delivery date and paperwork were sorted out. Didnt push... See more
Company replied
Company details
About Bensons For Beds - Ayr
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 4 Heathfield Retail Park, 20 Liberator Drive, KA8 9BF, Ayr, Ayrshire, United Kingdom
- 1292618293
4.8
Excellent
522 reviews
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Seamless delivery
Shop staff assisted in showing us mattresses similar to our previous purchase as we were happy with last purchase.
Clear information on delivery times. Driver phoned to give 30 mins notice of arrival. Installation seamless and packaging all removed.
16 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
John from the Ayr store
John from the Ayr store your sales person was super efficient got me exactly what I was looking for no hard sell just excellent advice
17 July 2026
Reply from Bensons For Beds - Ayr
We're so pleased to hear that our salesperson was super efficient and provided excellent advice, helping you find exactly what you were looking for without any hard selling. Thank you for your kind feedback!
Great, no pressure sale
John, Assistant Manager, explained the different types of mattress and firmness well. We tested them out and narrowed down to two. We left to think things over. John called a couple of days later to advise of another 10% off mattresses. We revisited and decided on the mattress we wanted. We then considered a new bed frame also. Again we left the store to consider what we wanted. We did buy a new bed frame and mattress, along with two new igel pillows. John was very helpful and there was no pressure. Overall a very good and positive experience.
11 July 2026
Reply from Bensons For Beds - Ayr
We're so pleased to hear about your positive experience and that our team member was able to provide such helpful and unpressured assistance. It's wonderful that you found the perfect mattress and bed frame, along with new pillows. Thank you for sharing your feedback!
Great & knowledgable service and right…
Great & knowledgable service and right product and price.
13 July 2026
Unprompted review
Reply from Bensons For Beds - Ayr
We're so pleased you experienced great and knowledgeable service and found the right product at the right price. Thank you for your positive feedback!
5/5 Stars
5/5 Stars! We had an amazing experience working with Josylyn. She was incredibly helpful, patient, and attentive to our needs throughout the entire process. She truly went above and beyond to answer all our questions and ensure we found exactly what we were looking for. Exceptional customer service—I highly recommend asking for Josylyn if you visit!
10 July 2026
Unprompted review
Reply from Bensons For Beds - Ayr
We're so pleased to hear you had such an amazing experience with us! It's wonderful that our team member was incredibly helpful, patient, and attentive, going above and beyond to ensure you found exactly what you were looking for.
A great experience over all
A great experience over all. Welcoming helpful and knowledgeable staff who established our requirements, no pressure, explored all options and then a very quick and pain free delivery.
9 July 2026
Reply from Bensons For Beds - Ayr
We're so pleased you had such a great overall experience with us. It's wonderful to hear that our staff were welcoming, helpful, and knowledgeable, and that your delivery was quick and pain-free.
The girl that served us was lovely and…
The girl that served us was lovely and new her stuff absolutely amazing
5 July 2026
Reply from Bensons For Beds - Ayr
We're so pleased our team member was lovely and knowledgeable. Thank you for your wonderful feedback!
Murray Anderson
Kept updated from purchase to delivery, culminating in both drivers being helpful & courteous on arrival.
2 July 2026
Reply from Bensons For Beds - Ayr
We're so pleased you were kept updated from purchase to delivery, and that our drivers were helpful and courteous on arrival. Thank you for your kind feedback!
I am highly delighted with my…
I am highly delighted with my furniture.John at the heath field retail store went above and beyond to help me pick my furniture I will recommend yous to everyone and I will definitely be back
3 July 2026
Reply from Bensons For Beds - Ayr
We're so pleased you are delighted with your furniture and that our team member went above and beyond to help you. Thank you for your recommendation!
Team Bensons
Delivery was dismal
Delivery was dismal. It was in allocated time but the delivery men left it in a room in box. Wouldn’t open it. I knew when buying it there was no assemble but I was assured it would be taken out of box and waste removed. Had no joy from store and customer service couldn’t assist. Said also that I couldn’t return it as it was more than 7 days since purchase. As an elderly citizen I found the whole experience distressing and disappointing. Would not shop there again.
30 June 2026
Unprompted review
Reply from Bensons For Beds - Ayr
Thank you for your feedback, and we’re very sorry to hear about your experience. We sincerely apologise for the disappointment caused during your delivery. Your comments have been fed back to the relevant teams so that we can review both our delivery communication and service standards to help prevent this from happening in future. We truly regret that this has left you with such a poor impression of us, and we appreciate you taking the time to share your experience.
Good and helpful sales experience with…
Good and helpful sales experience with Rhiannon and easy install experience with a nice team who took care of it quickly and easily.
29 June 2026
Reply from Bensons For Beds - Ayr
We're so pleased you had a good and helpful sales experience, and an easy and quick installation. Thank you for your kind feedback!
Team Bensons
I love my new small double bed.Quality…
I love my new small double bed.Quality ash frame,solid mattress and matching bedside cabinet fit perfectly in to our spare room.
19 June 2026
Reply from Bensons For Beds - Ayr
We're so happy you love your new small double bed! It's wonderful to hear the ash frame, solid mattress, and cabinet fit perfectly. ✨
Team Bensons
A great experience
Paul and John were were very friendly, knowledgeable of the products and were not too pushy. The Ayr store is a great asset to the Benson for Beds company and would recommend a personal visit rather than ordering online.
14 June 2026
Reply from Bensons For Beds - Ayr
We're so pleased our team members were friendly and knowledgeable without being pushy. It's wonderful you had such a positive experience in our store! Thank you for your recommendation!
Team Bensons
Reply from Bensons For Beds - Ayr
We're so glad you're pleased with everything!
Team Bensons
Reply from Bensons For Beds - Ayr
We appreciate your kind words! We are glad you had a good experience.
Team Bensons
Staff were friendly and knowledgeable…
Staff were friendly and knowledgeable of stock, helped with choosing beds and mattress within our price range. It was good to be able to see, feel and try beds rather than guessing what you'd get by looking online. Staff explained about delivery and next steps.
6 June 2026
Reply from Bensons For Beds - Ayr
We're so pleased our team was friendly and knowledgeable, helping you find the perfect bed within your budget. It's wonderful that you appreciated the in-store experience!
Team Bensons
Reply from Bensons For Beds - Ayr
We are glad you had a positive experience.
Team Bensons
Very friendly and experienced staff
Very friendly and experienced staff. Most of our business transaction was conducted by John.
Very good selection of beds.
Thoroughly good experience.
5 June 2026
Reply from Bensons For Beds - Ayr
We're so pleased you had a thoroughly good experience with our friendly and experienced staff. We're glad you enjoyed our selection!
Team Bensons
From start to finish a seamless…
From start to finish a seamless experience. Very knowledgeable customer sales personnel and kept in touch by company as delivery date approached. Would definitely recommend.
5 June 2026
Reply from Bensons For Beds - Ayr
We are so glad to hear you had such a positive experience! We appreciate your kind words about our sales team and communication. Thank you for recommending us.
Team Bensons
Benson for beds Ayr
The staff at benson for beds in Ayr were very knowledgeable, friendly and helpful especially Paul who directed me to the most suitable bed and mattress for my needs and budget. I would definitely recommend this store
2 June 2026
Reply from Bensons For Beds - Ayr
We're so pleased to hear our team provided such knowledgeable, friendly, and helpful service. We're glad we could guide you to the perfect bed and mattress. Thank you for your recommendation!
Team Bensons
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