Salesman had great knowledge about the mattress types and explained everything to us before leaving us to wander round the shop trying out different ones for ourselves. He was then on hand to answer f... See more
Location
Switch locationUnit 4 Heathfield Retail Park, 20 Liberator Drive, KA8 9BF Ayr, Ayrshire, GB
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Great service from start to finish. Very professional people. Always kept informed about status of our order. Delivered on time. Would thoroughly recommend Bensons.
Bensons for Beds did everything exactly as was agreed. In store, to delivery was great. Cannot fault the service and would highly recommend as your first place to look. Flawless service from them... See more
The assistant, Jocelyn, was welcoming and attentive, going out of her way to help. She organised the sale, delivery and build-up such that everything was smooth and hassle-free. We would be happy to d... See more
Company replied
Company details
About Bensons For Beds - Ayr
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 4 Heathfield Retail Park, 20 Liberator Drive, KA8 9BF, Ayr, Ayrshire, United Kingdom
- 1292618293
4.8
Excellent
572 reviews
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Good selection of different mattreses
Salesman had great knowledge about the mattress types and explained everything to us before leaving us to wander round the shop trying out different ones for ourselves. He was then on hand to answer further questions we had before we made our final choice.
30 October 2026
Bensons for Beds did everything exactly…
Bensons for Beds did everything exactly as was agreed. In store, to delivery was great. Cannot fault the service and would highly recommend as your first place to look. Flawless service from them and no pressure to buy.
28 October 2026
Unprompted review
Great service from start to finish
Great service from start to finish. Very professional people. Always kept informed about status of our order. Delivered on time. Would thoroughly recommend Bensons.
29 October 2026
Excellent service and clear information…
Excellent service and clear information about the product. Very good staff.
22 October 2026
Unprompted review
May use AI-assist with repliesRead more
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Retail Service and follow-on won, delivery let the side down
Great Retail Service in Ayr but nerve-wracking delivery 🚚
1. Day previous to delivery consternation caused by generic message contrary to our specific deconstruction advance payment.
2. Actual day delivery totally mismanaged: customers ready and excited about major new purchase at 7 am as arranged; tracking showed delivery vehicle on Ayrshire coast at 8.15...possibly almost two hours drive away; helpline said not to worry; bed arrived at 9.50.
Excitement to worry then controlled upset was not the gamut of emotions we expected to have on that special occasion.
However, the product and after sales have been tremendous, the bed is wonderful and the staff in Ayr gave exemplary service, as we shall tell Rhiannon and the Manager next time we are in Heath field.
19 October 2026
Reply from Bensons For Beds - Ayr
Thank you for sharing your feedback, and please accept our sincere apologies for the stress and anxiety caused by the delivery process. While we are absolutely delighted to hear that you are pleased with your new bed and received such wonderful service from our retail team, we are truly sorry that the delivery experience fell so short of the high standards we aim to provide. Your comments regarding the communication and tracking issues have been taken on board so we can improve our service in the future. We appreciate your patience and are glad that the quality of your purchase has ultimately brought you comfort.
Team Bensons
Reply from Bensons For Beds - Ayr
Thank you for your wonderful feedback! We're thrilled to hear that you experienced excellent service from our store team all the way through to the installation. Our team works hard to ensure a seamless experience from start to finish, and your kind words mean a lot to us. We look forward to serving you again soon!
Team Bensons
Reply from Bensons For Beds - Ayr
Thank you for your kind words! We're thrilled to hear that our staff made such a positive impact during your visit. We always strive to go above and beyond for our customers. We look forward to welcoming you back soon!
Great customer service
Jocelyn at Bensons, Ayr, was really helpful in advising on the choice of a new Tempur mattress. The delivery guys were great too.
15 October 2026
Reply from Bensons For Beds - Ayr
Thank you for your wonderful review! We're thrilled to hear that Jocelyn and our delivery team provided you with excellent service. Enjoy your new Tempur mattress, and we look forward to welcoming you back to Bensons in Ayr!
A hassle-free experience. The assistant was welcoming and…
The assistant, Jocelyn, was welcoming and attentive, going out of her way to help. She organised the sale, delivery and build-up such that everything was smooth and hassle-free. We would be happy to deal with Bensons in the future.
15 October 2026
Reply from Bensons For Beds - Ayr
Thank you for your wonderful review! We're thrilled to hear that Jocelyn provided you with such great service. Our team is dedicated to making your experience smooth and enjoyable. We look forward to serving you again in the future!
Jocelyn in the shop was very…
Jocelyn in the shop was very knowledgeable and helped me choose my new mattress. It was delivered on time . And is very comfortable
11 October 2026
Reply from Bensons For Beds - Ayr
Thank you for your wonderful review! We're thrilled to hear that Jocelyn provided you with excellent service and that you're enjoying your new mattress. Your satisfaction is our top priority, and we look forward to serving you again in the future!
Reply from Bensons For Beds - Ayr
Thanks for your feedback! 😊 We're so pleased to hear that our team were friendly and helpful. Providing great customer service is always our goal, and it's wonderful to know your experience reflected that.
Thank you for choosing Bensons, and we hope to see you again soon! ⭐
Great choices and value
There was a great range of mattresses and frames to choose from Jocelyn was particularly helpful friendly and patient with great knowledge Eric who also assisted in the final sale was also great There was no pressure we had plenty of time to make our choice and some great offers available too We purchased a lovely ottoman bed with great storage and a very comfortable Igel mattress All the staff seemed very approachable and made us feel comfortable while trying out beds in the store Looking forward to our new bed
7 October 2026
Reply from Bensons For Beds - Ayr
Thank you for your wonderful review Elaine! We're thrilled to hear that Jocelyn and Eric provided you with such great service and support. It's fantastic that you found the perfect ottoman bed and Igel mattress. We can't wait for you to enjoy your new bed! Come back anytime,
Megan | Customer Care Specialist
Knowledgeable
Knowledgeable respectful staff member. He did give us the best option that suited us. Did not hurry us and explained everything really well. Thank you
5 October 2026
Reply from Bensons For Beds - Ayr
Thank you for your kind words! We're thrilled to hear that our staff provided you with the best options and took the time to explain everything. We appreciate your feedback and look forward to serving you again!
Sales assistant made a mistake when I…
Sales assistant made a mistake when I paid and the payment failed to go through this meant that all the arrange ments confirmed at the time of purchase did not go through causing me lots of problems
I was so angry that I have cancelled the order as your company failed to filfill its duty.
30 September 2026
Reply from Bensons For Beds - Ayr
I sincerely apologize for the inconvenience you experienced with your order. We strive to provide excellent service, and I regret that we fell short this time. Please reach out to us directly so we can address your concerns and work towards a resolution. Your satisfaction is important to us.
We can only talk about the sales part
We can only talk about the sales part so far. Your salesperson Jocelyn was excellent. Spent a lot of time with us explaining all the different mattresses on offer. Couldn’t have been any better! 10/10
24 September 2026
Reply from Bensons For Beds - Ayr
Thank you for your fantastic review! We're thrilled to hear that Jocelyn provided you with excellent service and helped you explore our mattress options. We appreciate your feedback and look forward to assisting you further. Enjoy your shopping experience!
Very happy with experience …
Initially the purchase was excellent and a lot of advice and support given. The bed is very comfortable and looks great too.
21 September 2026
Reply from Bensons For Beds - Ayr
Thank you for your wonderful feedback! We're thrilled to hear that you found our support helpful and that you love your new bed. Comfort and style are our priorities, and it's great to know we've met your expectations. We appreciate your business and look forward to serving you again!
Great from start to finish
Great from start to finish. Salesman knowledgable, helpful but not pushy. Made the whole experience great. Delivery was fantastic, on time kept informed and respectful of my property.
21 September 2026
Reply from Bensons For Beds - Ayr
Thank you for your wonderful feedback! We're thrilled to hear that our team made your experience enjoyable from start to finish. We pride ourselves on excellent service and respect for our customers' homes. We look forward to serving you again in the future!
A good range of beds and mattresses
A good range of beds and mattresses, Paul salesman in Ayr store was very patient, informative and helpful for us. We intended to return to the store to purchase our mattress but online has an extra % discount which meant we ordered it there. This is unfortunate as wanted to give Paul the sale. Apart from that the process was straightforward and quick.
13 September 2026
Reply from Bensons For Beds - Ayr
Thank you for your kind words! We're thrilled to hear that Paul provided you with excellent service. We understand the appeal of online discounts, but we appreciate your intention to support our store. We hope you enjoy your new mattress and look forward to serving you again in the future!
The sales person called Paul was…
The sales person called Paul was extremely helpful
10 September 2026
Reply from Bensons For Beds - Ayr
Hello Iris,
Thank you for your wonderful feedback! 😊 We're delighted to hear that Paul was so helpful and provided the knowledgeable, professional service we pride ourselves on. It's especially rewarding to know that our customer service made the difference in your decision to choose us. We'll be sure to pass your kind words on to Paul. Thank you for your support and enjoy your new bed,
Megan | Customer Care Specialist⭐
Delivery was quick
Delivery was quick. Crew were professional and quality of products superb 👌
13 September 2026
Reply from Bensons For Beds - Ayr
Thank you for your wonderful review! We're thrilled to hear that you were pleased with our quick delivery and the professionalism of our crew. We take pride in the quality of our products, and your feedback motivates us to keep delivering the best. We look forward to serving you again!
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