Our experience from Jo the bed adviser was second to none. The knowledge she had about mattresses was outstanding. We were feeling very well educated from Jo and confident that she advised the correc... See more
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Review summary
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Ive always had my doubts going into stores, thinking of pressure sales and not selling to customers needs. My wife and I went into the Chester store, to try out new mattress, after a few minutes Chri... See more
I could not rate Naz from Benson for Beds Romford more! He was so helpful and knowledgeable, went above and beyond to get me the best price, called back every time when he said he was going to, and wa... See more
We visited Strathkelvn store twice over a weekend - the Manager from the Kilmarnock Store was covering and dealt with our sale. Cannot speak too highly of the service we received. From advice to... See more
Company details
About Bensons For Beds
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
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4.7
Excellent
324K reviews
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Nik the salesman was 1st class
Nik the salesman was 1st class. so knowledgeable and very polite
15 August 2026
Unprompted review
The very nice man that served good service us was…
The very nice man that served us was perfect 👌🏻
16 August 2026
HipHop beds
kept up to date with order progress - delivered when they said it would be.
Delivery guys, (Barry and Kelvin were brilliant)
16 August 2026
Excellent staff & product.
Professional attitude from initial contact to delivery of item.
16 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
It was a clean and well presented…
It was a clean and well presented store. The staff were pleasant, helpful and friendly. They took their time to explain everything and answered all of my questions. Overall a great experience made easier for me by a very knowledgeable member of staff.
15 August 2026
Unprompted review
Reply from Bensons For Beds
Thank you for your kind words! We are happy to hear that your experience at our store was a great one. Our staff takes pride in providing excellent customer service and we're glad to know it didn't go unnoticed. We appreciate your business and hope to see you again soon.
We had a great experience at Bensons
We had a great experience at Bensons, our sales lady Kelsey was very good and easy to talk to. Delivery went well and bed very comfy
15 August 2026
Rob was brilliant- wasn’t pushy at all…
Rob was brilliant- wasn’t pushy at all and really made choosing the right mattress for me and my partner really easy. He’s a credit to the store and will highly recommend him to my friends and family!
15 August 2026
Unprompted review
A well laid out showroom and great staff
A well laid out showroom with lots of variety. Sarah was welcoming and not pushy. She is very knowledgeable and listened carefully to our requirements and made several relevant suggestions that we were happy with. A stress free an enjoyable experience.
15 August 2026
Unprompted review
Reply from Bensons For Beds
Thank you for your kind words! We are thrilled to hear that you had a stress-free and enjoyable experience at our showroom. We pride ourselves on offering a wide variety of options and knowledgeable staff, like Sarah, who make our customers' satisfaction their top priority. We appreciate your business and look forward to seeing you again soon!
Mattress
Wendy was very helpful and knowledgable all went well with delivery and date expected .
7 August 2026
The lady i saw was very nice well…
The lady i saw was very nice well informed and not pushy
15 August 2026
Unprompted review
I was helped by Jake
I was helped by Jake, who answered any questions i had and explained the difference between beds and mattresses that i was interested in. He did not hover around which i personal dislike, but made me aware that if I needed assistance he would be around to help. I was very pleased with my experience. I found that it was easier to choose when seeing these items and being able to test them, than trying to choose online.
15 August 2026
Unprompted review
I was recommended a certain mattress…
I was recommended a certain mattress not the one I went onto the store to look at. At the moment I’m very pleased
16 August 2026
Everything was easy from looking around…
Everything was easy from looking around to delivery everyone was very helpful
16 August 2026
The delivery was on time and the…
The delivery was on time and the assembled staff were very quick
8 August 2026
I can’t recommend Bensons for Beds…
I can’t recommend Bensons for Beds enough. From being in store to delivery everything was perfect. I haven’t purchased a new bed in a long time so was apprehensive but didn’t need to be. I did go a bit mad in store but it’s been so worth it. The delivery were so friendly and full of advice. Overall an excellent service.
16 August 2026
Shameela greeted us
Shameela greeted us , gave us an overview of the products , and then left us to have a good look around on our own . When we had selected what we wanted ,the transaction was very smooth . Shameela is a great example of how to give excellent customer service.
14 August 2026
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